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Research and analysis

Consumer detriment survey sector categorisation

Updated 8 May 2025
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Sector Analysis label Product type Description
1 Food and drink, including alcohol, for consumption at home (not takeaways) Groceries and drinks Items Excluding food and drink from cafés, bars, restaurants, or takeaways. Including all groceries, for example fruit and vegetables, meat, dairy products, bread and cereals, pre-prepared meals, alcoholic and non-alcoholic drinks, food boxes delivered to you by companies
2 Clothing, footwear and fashion accessories   Clothing, footwear and accessories Items Clothing (including tailor-made goods) and footwear, sportswear, hats, clothing material, furs, protective clothing, jewellery, handbags and accessories
3 Cleaning or maintenance items and tools for the home or garden  House and garden maintenance products Items Including cleaning products, products bought to take care of the home and garden, plants, DIY and building products and tools
4 Stationery, books, magazines and newspapers  Stationery, books, magazines and newspapers Items Including books, magazines, newspapers, stationery, periodicals (excluding postal delivery). Including subscriptions to newspapers or magazines, whether print or digital
5 Toiletries, cosmetics, hair products and beauty appliances Personal care products Items Personal care items, including cosmetics, toiletries (including nappies), wigs, hair care products, perfumes, electric razors and hair trimmers, hair dryers, curling tongs and styling combs
6 Glasses (spectacles) and lenses   Spectacles and lenses Items Including spectacles, glasses, lenses, sunglasses
7 Furniture, furnishings, domestic appliances and fixtures  Furniture and appliances Items Furnishings and furniture including beds and mattresses, garden furniture, floor coverings, bedding, cushions, curtains and blinds, glassware, tableware and household utensils.?Large and small domestic appliances including electronic cookers, fridges and freezers, washing machines, tumble dryers, dishwashers, heaters, vacuum cleaners, microwave ovens, sewing machines, food-processing appliances, coffee machines, irons, toasters, or grills
8 Electronic devices and software, including gaming consoles and games, computers, phones, media devices   Electronic devices and software Items Including computers, laptops, tablets, and software and accessories, monitors, routers, printers and scanners, smartphones and other phones. Including televisions, games consoles and games, DVD players and DVDs, CD players and CDs, radios, and cameras
9 Non-electronic entertainment items including musical instruments, toys and games, sporting and hobby equipment, bicycles and e-bikes Entertainment items Items Not including electronic entertainment devices. Including exercise and leisure equipment e.g., bicycles, scooters, e-bikes, e-scooters rackets, weights, camping, hobby items like model cars
10 New cars or other new vehicles   New vehicles Items Including cars, vans, motorcycles, caravans or boats
11 Second-hand cars or other second-hand vehicles Second-hand vehicles Items Including cars, vans, motorcycles, caravans or boats
12 Fuel, accessories, and maintenance equipment for vehicles Fuel and accessories for vehicles Items Fuel for vehicles (petrol, diesel, electric, LPG, accessories for vehicles, products for routine maintenance of vehicles (motor oil, water, cleaning products)
13 Mobile telephone services and data plans Mobile telephone services Services Including mobile telephone services and smartphone data plans
14 Landline telephone services   Fixed telephone services Services Including landline telephone services and telecom provision. Excluding line rental for internet broadband services
15 Internet provision services Internet provision Services Excluding smartphone data plans. Including home broadband, dial-up and mobile internet plans (using dongles)
16 Satellite, cable or streaming TV or other digital subscriptions (music, gaming, etc.)    TV and other digital subscriptions Services Including satellite or cable TV subscriptions (not TV licence fees), cable TV network subscriptions, digital video subscriptions such as Netflix or Now, online gaming subscriptions and on-demand music providers such as Spotify, Apple Music or YouTube Music
17 Water services  Water services Services Including supply but excluding repair services
18 Supply of electricity, gas services and other home energy systems  Electricity and gas services Services Including those powered by coal, wood or wood pellets, heating oil, solar panels, wind turbines, LPG or Calor gas, or biomass boilers). For installation and repair services, select “Home and garden maintenance, repair services and installation of systems”
19 Real estate purchases and related services Real estate services Services Buying or selling a home or another property. Services related to real estate purchases, such as conveyancers and searches
20 Renting a home and associated services Renting services Services Associated services includes deposit schemes
21 Home and garden maintenance, repair services and installation of systems  Home and garden maintenance and repair Services Home maintenance, repair and improvement services including cleaning, roofing, decorator services, plumbers and plumbing, floor covering/fitting, central heating (installation and service), electrical services and installations, bricklayers, glaziers, architects, carpenters, gardeners, tree-surgeons, paving, fitted kitchens, insulation, burglar alarms, damp proofing, solar heating, guttering, chimney sweeps, replacing doors, fitting bathrooms, swimming pools, etc. 
22 Removal and storage services?  Removal and storage Services Not set
23 Current accounts, loans, mortgages, and bank services   Current accounts, loans and bank services Services Any current accounts, debit and credit cards, loans, mortgages, store cards, consumer credit, revolving credit, peer-to-peer lending such as Funding Circle and Zopa, and other non-bank lending
24 Pension funds and investment services Pension funds and investment services Services Banking investments, private pensions and securities, packaged investments, portfolio and fund management, private personal pensions, stock broking and derivatives
25 Insurance services   Insurance services Services Including transport (car and other vehicles), dwelling insurance, private life-insurance, endowment insurance and annuities
26 Legal, financial advice, and accountancy services?  Legal and accountancy services Services Not set
27 Funeral services Funeral services Services Not set
28 Vehicle rental services   Vehicle rental Services Including car, motorcycle, van, caravan and boat rental
29 Public transport and train services  Public transport and train Services Including trams, buses, taxis, boats, metro, underground and railways
30 Airline services? Airline Services Not set
31 Vehicle maintenance and repair services   Vehicle maintenance and repair Services Maintenance and repair of vehicles and other transport, including independent and franchise garages or dealers and road assistance
32 Private medical services and dental services? Private medical and dental services Services Not set
33 Prescription and non-prescription medicines Prescription and non-prescription medicines Services Not set
34 Carers, nursing homes and other adult care services Adult care Services Not set
35 Private and higher education fees and services?  Education fees Services Not set
36 Childcare services   Childcare Services Including nurseries, childminders and nannies
37 Veterinary services?  Veterinary Services Not set
38 Hair, beauty, and wellness services   Personal care services Services Including hairdressers, diet clubs, beauty and cosmetic treatments, nail shop services, massages, etc. Also including spas and sauna services bought as a one-off experience (if spas and sauna services are accessed part of a gym or health club membership, please select Sport, cultural and entertainment activities, memberships or events)
39 Hotels and holiday accommodation Hotels and holiday accommodation Services Including hotels, bed and breakfasts, hostels, caravan sites, camp sites and short-term homestays arranged through sites such as Airbnb or Vrbo
40 Package holidays and tours Package holidays and tours Services Not set
41 Cafés, fast-food, restaurants and take-away services, bars, pubs and night-clubs  Restaurants, cafés and take-away Services Including restaurants, cafés, caterers, takeaways, mobile food vendors, night clubs, bars and pubs
42 Sport, cultural and entertainment activities, memberships or events   Sport, cultural and entertainment activities Services Including theatres, cinemas, festivals, museums, zoos, amusement parks, other ticket-selling services, health clubs and gyms, sports facilities, sports instructors, and spas and sauna services accessed as part of a health club or gym subscription (not including ‘not-for-profit’ sports clubs or activities)
43 Gambling and lottery services  Gambling and lottery services Services Online, in-person, and other gambling and betting involving monetary value including lotteries, casino games, poker, bingo and sports betting (including horse and dog racing)