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Customer satisfaction (feedback forms)
Updated 16 April 2024
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| 2022 | Searches coducted | Feedback forms completed | Feedback form / search | Very Satisfied | Satisfied | Neither satisfied or dissatisfied | Dissatisfied | Very Dissatisfied | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jan | 10827 | 7 | 0.06% | Not set | Not set | 1 | 1 | Not set | 3 | 2 | Not set | |
| Feb | 11002 | 6 | 0.05% | Not set | Not set | 1 | Not set | 1 | 3 | 1 | Not set | Not set |
| Mar | 13010 | 5 | 0.04% | Not set | Not set | Not set | Not set | Not set | 2 | 3 | Not set | Not set |
| Apr | 12159 | 8 | 0.07% | Not set | Not set | Not set | 1 | 1 | 2 | 4 | Not set | Not set |
| May | 16995 | 2 | 0.01% | Not set | Not set | Not set | Not set | Not set | 1 | 1 | Not set | Not set |
| Jun | 14676 | 2 | 0.01% | Not set | Not set | Not set | 1 | Not set | Not set | 1 | Not set | Not set |
| Jul | 16464 | 2 | 0.01% | Not set | Not set | Not set | Not set | Not set | Not set | 2 | Not set | Not set |
| Aug | 21974 | 3 | 0.01% | Not set | Not set | Not set | 1 | Not set | Not set | 2 | Not set | Not set |
| Sep | 18981 | 10 | 0.05% | Not set | Not set | Not set | Not set | 1 | 6 | 3 | Not set | Not set |
| Oct | 18864 | 6 | 0.03% | Not set | Not set | Not set | Not set | Not set | 4 | 2 | Not set | Not set |
| Nov | 18455 | 3 | 0.02% | Not set | Not set | 1 | Not set | Not set | Not set | 2 | Not set | Not set |
| Dec | 11917 | 4 | 0.03% | Not set | Not set | Not set | 1 | Not set | 1 | 2 | Not set | Not set |
| Yearly total | 185324 | 58 | 0.03% | Not set | Not set | 3 | 5 | 3 | 22 | 25 | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| 2023 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Jan | 16103 | 3 | 0.02% | Not set | Not set | Not set | 2 | Not set | 1 | Not set | Not set | Not set |
| Feb | 16919 | 1 | 0.01% | Not set | Not set | Not set | Not set | Not set | Not set | 1 | Not set | Not set |
| Mar | 26879 | 9 | 0.03% | Not set | Not set | 2 | Not set | 1 | 3 | 3 | Not set | Not set |
| Apr | 24208 | 2 | 0.01% | Not set | Not set | Not set | Not set | Not set | Not set | 2 | Not set | Not set |
| May | 26283 | 4 | 0.02% | Not set | Not set | Not set | Not set | Not set | Not set | 4 | Not set | Not set |
| Jun | 28362 | 9 | 0.03% | Not set | Not set | Not set | 1 | 1 | 5 | 2 | Not set | Not set |
| Jul | 27292 | 10 | 0.04% | Not set | Not set | Not set | Not set | Not set | 4 | 6 | Not set | Not set |
| Aug | 26640 | 11 | 0.04% | Not set | Not set | Not set | Not set | 1 | 1 | 9 | Not set | Not set |
| Sep | 26423 | 9 | 0.03% | Not set | Not set | 1 | 1 | Not set | 2 | 5 | Not set | Not set |
| Oct | 27602 | 8 | 0.03% | Not set | Not set | Not set | 1 | 1 | 2 | 4 | Not set | Not set |
| Nov | 27183 | 5 | 0.02% | Not set | Not set | Not set | 1 | 2 | 2 | Not set | Not set | |
| Dec | 17432 | 9 | 0.05% | Not set | Not set | Not set | Not set | Not set | 3 | 6 | Not set | Not set |
| Yearly total | 291326 | 80 | 0.03% | Not set | Not set | 3 | 5 | 5 | 23 | 44 | Not set | Note: A high proprtion of very dissatisfied ratings in 2023 referred to password reset issues, a known technical fault. |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Significant proprtions of other dissatisfaction ratings related to charge data, or areas not migrated, neither of which can be directly influenced by the service |
| 2024 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Jan | 28466 | 9 | 0.03% | Not set | Not set | Not set | 1 | 2 | 1 | 5 | Not set | Not set |
| Feb | 30042 | 10 | 0.03% | Not set | Not set | 1 | Not set | 1 | 4 | 4 | Not set | Not set |
| Mar | 32896 | 7 | 0.02% | Not set | Not set | Not set | Not set | 1 | 2 | 4 | Not set | Not set |
| Apr | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| May | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Jun | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Jul | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Aug | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Sep | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Oct | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Nov | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Dec | 0 | 0 | #DIV/0! | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Yearly total | 91404 | 26 | 0.03% | Not set | Not set | 1 | 1 | 4 | 7 | 13 | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |