Research and analysis
Inclusive Transport Strategy scorecard 2019 to 2023
Updated 29 May 2025
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| Metric No. | Metric | 2016/17 (baseline) | 2017/18 (baseline) | 2018/19 (baseline) | 2019/20 | 2020/21 | 2021/2022 | 2022/2023 |
|---|---|---|---|---|---|---|---|---|
| 1 | Mean number of trips taken annually by non-disabled people | No data | No data | 1058 | 1016 | 803 | 821 | 916 |
| 2 | Mean number of trips taken annually by disabled people | No data | No data | 740 | 757 | 581 | 594 | 686 |
| 3 | Mean number of trips taken annually by non-disabled people (age 16-59) | No data | No data | 1061 | 1027 | 809 | 816 | 911 |
| 4 | Mean number of trips taken annually by non-disabled people (age 60+) | No data | No data | 1062 | 984 | 787 | 837 | 932 |
| 5 | Mean number of trips taken annually by disabled people (age 16-59) | No data | No data | 832 | 850 | 621 | 672 | 781 |
| 6 | Mean number of trips taken annually by disabled people (age 60+) | No data | No data | 670 | 680 | 544 | 526 | 602 |
| 7 | Percentage of disabled people who were satisfied with their bus journey | 86% | 88% | 88% | 87% | No data | No data | No data |
| 8 | Percentage of disabled people who were satisfied with their train journey | 80% | 80% | 76% | 80% | No data | No data | No data |
| 9 | Percentage of disabled people who were satisfied with their ferry journey | No data | No data | 56% | 46% | No data | No data | No data |
| 10 | Percentage of disabled people who were satisfied with their cruise journey | No data | No data | 71% | 71% | No data | No data | No data |
| 11 | Percentage of disabled people who were satisfied with motorways and major 'A' roads | No data | No data | 76% | 76% | No data | 70% | 72% |
| 12 | Percentage of disabled people who were satisfied with motorway service stations *metric 12 data from 2022/2023 should not be directly compared with previous years (see background page for more information) | 88% | 90% | 87% | 91% | No data | No data | 91%* |
| 13 | Percentage of complaints made by train passengers that were accessibility related | 1% | 1% | 1.20% | 1.20% | 0.80% | 1.20% | 1.50% |
| 14 | Percentage of complaints made by bus passengers that were accessibility related | 4% | 4% | 7% | 5% | 7% | 6% | 4% |
| 15 | Percentage of disabled people who were satisfied with the helpfulness and attitude of the bus driver on their journey | 73% | 75% | 77% | 75% | No data | No data | No data |
| 16 | Percentage of disabled people who thought the helpfulness and attitude of staff on their train was very/fairly good | 65% | 65% | 60% | 67% | No data | No data | No data |
| 17 | Percentage of people who were satisfied with the whole Passenger Assist process (trains) | No data | No data | 85% | 86% | 86% | 87% | 90% |
| 18 | Percentage of people who were satisfied with the assistance they received on their last journey (planes) | No data | No data | 79% | 82% | 75% | No data | No data |
| 19 | Percentage of taxis that were wheelchair accessible | 58% | 58% | 58% | 57% | 54% | 55% | 55% |
| 20 | Percentage of Private Hire Vehicles (PHVs) that were wheelchair accessible | 2.20% | 2% | 2% | 2% | 2% | 2% | 2% |
| 21 | Number of blue badges held by people with non-visible disabilities | No data | No data | No data | 22463 | 39702 | 64000 | 86000 |
| 22 | Percentage of buses on local services on which audible and visible information is provided | 34% | 36% | 38% | 38% | 41% | 43% | 47% |
| 23 | Percentage of people who would give up a seat for someone with an illness, impairment, or condition that makes it more difficult to use public transport | No data | No data | No data | 91% | 94% | No data | 93% |