Transparency data
DWP commercial pipeline at September 2023
Updated 28 September 2023
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| Reference number | Contract title | Contract description | Spend Category | Estimated procurement start date | Estimated NEW contract start dates | Estimated NEW contract length | Estimated NEW contract value | Planned procurement sourcing route | Business Area | Commercial Strategy | Existing Contract Name | Existing Contract Reference No | Contract needs to be in place by | Estimated Extension Option - Length | Estimated Extension Value £ | Framework/DPS ID | Framework/DPS Name | Framework/DPS lot |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| project_25766 | Provision of DDaT Resources for DWP User Centred Design Practice | Overarching contract under the DSP Framework to provide DDaT roles to the User Centred Design Practice | Digital | 04/09/2023 | 31/01/2024 | 23 | £6,400,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/07/2023 | 6 | £1,600,000.00 | RM6263 | Digital Specialists and Programmes | LOT 2 |
| project_25873 | (DSP) UCD and Delivery Management Resource | Across Digital Services, Retirement, Bereavement, Care & product Professions and Appeals and Supporting Capabilities functions our services are working to deliver the agreed Business Plan with goals to improve the customer experience by ensuring that our services continue to be iteratively transformed. We aim to simplify processes and customer interactions for citizens. To ensure cohesive outcomes our Transformation approach has been jointly developed with the Service Modernisation Programme. DWP do not have sufficient specialist resource and skills in house to deliver all required outcomes therefore we seek an external delivery partner to provide specialist resources across User Centred Design and Delivery Management Capabilities utilising the Digital Specialists and Programmes (DSP) Lot 2 Framework This contract will replace the contract currently in place with Cap Gemini for resources which will expire on 09/12/23. | Digital | 10/07/2023 | 30/10/2023 | 23 | £8,706,908.00 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 30/10/2023 | 6 | £2,176,727.00 | RM6263 | Digital Specialists and Programmes | Lot 2 |
| project_25931 | Children and Families Function: Application Development and Live Service Support | Provision of Application Development and Liver Service Support outcomes for the DWP Digital Children & Families function | Digital | 06/11/2023 | 04/03/2024 | 23 | £30,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | DWP Digital Children - Application Development & Live Support | ecm_9705 | 04/03/2024 | TBD | TBD | TBD | TBD | TBD |
| project_25942 | IAG: Enterprise Robotic Process Automation (RPA) | Provision of Robotic Process Automation Software Licenses, Maintenance & Support | Digital | 26/06/2023 | 18/10/2023 | 36 | £9,900,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Unattended Software Licenses, Maintenance & Support | ecm_9682 | 18/10/2023 | 12 | £4,000,000.00 | RM1557.13 | G Cloud 13 | Lot 2 |
| project_25972 | Lighthouse Project | Digital services to support delivery of 5 'Lighthouse' discovery Generative AI projects. | Digital | 04/09/2023 | 16/07/2023 | 7 | 2500000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/08/2023 | 8 months | £2,500,000.00 | RM1557.13 | G Cloud 13 | Lot 3 |
| project_25989 | Database as a Service Renewal 2024 (UC&DWP) | Database as a Service for DWP & UC (Budget owned by ITAM) | Digital | 01/10/2023 | 01/04/2024 | 24 | £24,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | MongoDB Atlas Enterprise Database as a Service for UC | ecm_11035 | 01/04/2024 | 12 | £8,000,000.00 | TBC | TBC | TBC |
| project_25999 | PTP CAM Application Support & Maintenance | PTP CAM is a Top 25 system and business critical. This procurement/contract will ensure that the legacy PTP Cam system (which is currently maintained through ADEP) is provided with a service to maintain the application and ensure any required updates/issues are dealt with ensuring it’s functionality. This new contract will be needed until replaced with new services Get Your State Pension and Apply for Pensions Credit (in-house systems | Digital | 27/06/2023 | 13/03/2024 | 43 | £9,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Not Applicable | Not Applicable | 13/03/2024 | TBD | TBD | RM6263 | DSP | Lot 2 |
| project_26022 | Strategic Delivery Unit Resourcing | SDU require an overarching contract for resource in the area to stand up any required resource by implementing statement of works with the stated details on. | Digital | 31/07/2023 | 06/11/2023 | 24 | £2,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 06/11/2023 | 6 months | £500,000.00 | RM6263 | DSP | Lot2: Further Stage |
| project_25252 | MFDR Re-Procurement | This is the activity to re-procure the MFDR requirement post Oct 2024 (if a second year extension is executed, the contract will expire Oct 2025) | Digital | 01/02/2024 | 01/11/2024 | 36 | £10,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/11/2024 | 24 | £2,000,000.00 | TBC | TBC | N/A |
| project_25327 | Software One Stop Shop (VAR) Contract 2024 renewal | Provision of a one stop shop contract for DWP low value software renewals and new requirements | Digital | 09/10/2023 | 01/04/2024 | 36 | £20,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (different scope) | Software One Stop Shop (Tactical VAR) | emc_10364 | 01/11/2023 | 24 | £17,000,000.00 | CCS Framework | TePAS | Lot 3 |
| project_25393 | Secure Card Payment Service retender | A PCI Solution is to ensure that cardholder data is protected and secured when handled within DWP and to ensure compliance against PCI DSS and contribute to securing cardholder data for GDPR purposes. | Digital | 14/11/2023 | 01/04/2024 | 36 | £7,000,000 | project_21918 - Above Threshold - Open & Restricted Procedure with Early Engagement | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/11/2023 | TBC | TBC | N/A | FaTS | N/A |
| project_25504 | Hyperscale Public Cloud (Primary Provider) Procurement 2023 | Hyperscale Cloud Hosting for AWS based Products and applications (current contract expires Nov 23) This is a strategic procurement that supports the Hybrid Hosting Transformation Programme, and targets the provision of services and applications currently hosted on AWS. | Digital | 08/03/2024 | 01/12/2023 | 35 | £84,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | AWS CO OGVA Hyperscale Cloud Call-Off | Not Applicable | 01/12/2023 | 24 | £44,000,000.00 | N/A | N/A | N/A |
| project_25560 | Digital Workflow Service Platform (DWP Place) | This is a procurement exercise to re-tender the service platform that supports the existing DWP Place service to DWP Users. Value of this contract is likely to be c £20m and will require 4 Stage approvals | Digital | 09/04/2023 | 01/12/2023 | 63 | £36,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/12/2023 | 12 | £7,200,000.00 | RM6194 | Back Office Software (BOS) | Lot 1 |
| project_25922 | Video Channels | Video Channel Solution | Digital | 01/12/2023 | 01/04/2024 | TBC | TBC | Framework | DWP / Commercial Directorate | Re-procurement (different scope) | Strategic Video Channels | ecm_9790 | 01/04/2024 | TBC | TBC | TBC | TBC | TBC |
| project_25986 | Fraud, Error & Dept Augmented Resources | Provision of augmented resources to support activity within the Fraud Error & Debt Sub category of Shared Channels Experience | Digital | 26/07/2023 | 01/10/2023 | 23 | £4,100,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/10/2023 | 6 | £1,025,000.00 | RM6263 | Digital Specialists and Programmes | Lot 2 |
| project_25987 | IP Address Sales | DWP are seeking to procure Brokering Services for the sale of DWP’s unused Class B IPv4 addresses. | Digital | 24/07/2023 | 02/10/2023 | 12 | £5,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 02/10/2023 | 12 + 12 | £6,000,000.00 | RM6169 | Corporate Finance Services | Lot 7 |
| project_26001 | CFEMHS Platform | Procurement of the CFEMHS PLatform to support Activity within the Fraud, Error & Debt subcategory of Shared Channels Experience | Digital | 01/08/2023 | 01/10/2023 | 23 | £8,800,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Fraud & Error System Work Management | ECM_4407 | 27/10/2023 | 0 | £0.00 | PM6194 | BOS | Lot 1 |
| project_25855 | IBM Applications Subscription and Support | BM Enterprise Licence Agreement renewal for various software products. IBM mainly handles databases across the DWP estate. The main user is PIP (Personal Independence Payments). (IBM products are mainly in product families and this forms the basis of the current contract.) | Digital | 01/05/2024 | 01/01/2025 | 24 | £12,000,000 | TBC | DWP / Commercial Directorate | Re-procurement (same scope) | IBM Software and Services Special Option (SSSO) | ecm_10789 | 01/01/2025 | TBC | TBC | TBC | TBC | TBC |
| project_25856 | Actian licensing support & maintenance | Actian Database Applications (Ingres and OpenRoad) licensing support & maintenance. | Digital | 01/09/2023 | 21/02/2024 | 36 | £13,500,000 | TBC | DWP / Commercial Directorate | Re-procurement (same scope) | Actian Software Support | ecm_10692 | 21/02/2024 | TBC | TBC | TBC | TBC | TBC |
| project_26050 | Informatica Data & Analytics Applications Subscription & Support | Informatica Data and Analytics Applications to support DWP core business. | Digital | 01/11/2023 | 01/07/2024 | 24 | £10,000,000 | TBC | DWP / Commercial Directorate | Re-procurement (same scope) | Informatica On Premises Subscription Licences, Support and Maintenance 2023/24 | ecm_11209 | 01/07/2024 | TBC | TBC | TBC | TBC | TBC |
| project_23210 | Contact Centre Modernisation Programme (CCMP) | Replacement Contact Centre solution replacing the existing BT PSNCC managed service. | Digital | 04/07/2023 | 01/04/2025 | 60 | £66,250,000 | TBA | DWP / Commercial Directorate | Re-procurement (same scope) | Not set | Not set | 01/04/2025 | 12 + 12 months | £26,500,000.00 | TBC | Network Services 3 | Lot 4 |
| Project_25783 | Device Support and Request Services | End user devices and peripherals: build and delivery of new or existing devices from stock, BAU moves, changes and decommissions, replacement of faulty devices and associated project services. | Digital | 01/06/2023 | 01/10/2023 | 24 | £24,000,000 | Not set | DWP / Commercial Directorate | Not set | Not set | Not set | 31/12/2023 | Not set | Not set | HTE | N/A | N/A |
| Project_26025 | Joint Health and Work Directorate – Information and Advice Service | DWP is looking to continue the development of the existing Employer Health Information and Advice service with an expectation that ‘making adjustments’ and ‘understanding legal obligations’ will now feed into these phases of the user journey. In addition, parallel research will be undertaken to validate if the same service can be expanded to include the other parts of the user journey, for example inclusive recruitment, on-boarding and letting go of staff. Key outcomes for the continuation of public Beta therefore include: • Enhancements to ‘Managing Health Condition’ content • Enhancements to ‘Employee goes off sick’ content • New content for on-boarding scenarios • New content for inclusive recruitment scenarios | Digital | 03/07/2023 | 12/10/2023 | 5.5 months | circa £500K | G-Cloud 13 | Digital Health & Disability | New procurement | Employers Health Public Beta | ecm_9981 | 12/10/2023 | 12 months | £1,090,000.00 | RM1557.13 | G-Cloud 13 | Lot 3 Cloud support |
| Project_26061 | Digital Health & Disability Live Service | Supplier required to support and maintain the following live services that have reached Cabinet Office Public Beta status:? Send your Fit Note, Report End of Life (previously Terminal Illness)?, Apply for New Style Employment and Support Allowance?. | Digital | 01/09/2023 | 13/12/2023 | 18 | £3,600,000 | G-Cloud 13 | Digital Health & Disability | Re-procurement (same scope) | Live Service Agile Transformation/Development | ecm_10176 | 12/12/2023 | 12 | £2,400,000.00 | RM1557.13 | G-Cloud 13 | Lot 3 Cloud support |
| Project_26062 | Digital Health & Disability - Access to Work | Service contract for an external supplier to provide agile transformation/development services to support the transformation of the overarching E2E Access to Work service. ? | Digital | 15/09/2023 | 02/01/2024 | 18 | £3,400,000 | G-Cloud 13 | Digital Health & Disability | Re-procurement (same scope) | Access to Work Agile Transformation/Development | ecm_10173 | 01/01/2024 | 12 | £2,266,667.00 | RM1557.13 | G-Cloud 13 | Lot 3 Cloud support |
| Project_26063 | Digital Health & Disability - Medical Evidence | Service contract to support Digital Health and Disability address a number of problems identified around a theme of Medical Evidence, with a focus on Special Rules for End of Life and Severe Disability Group. | Digital | 15/11/2023 | 01/03/2024 | 18 | £3,900,000 | G-Cloud 13 | Digital Health & Disability | Re-procurement (same scope) | Using medical evidence - Agile Transformation/ Development | ecm_10209 | 28/02/2024 | 12 | £2,600,000.00 | RM1557.13 | G-Cloud 13 | Lot 3 Cloud support |
| Project_11289 | Benefit Services Refactoring | Core Digital Services are looking to engage a supplier that is able to provide resource to support the Benefit Services Refactoring work that is ongoing. | Digital | 27/07/2023 | 10/12/2024 | 24 | £5,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 09/12/2024 | 6 | £1,250,000.00 | RM6263 | Digital Specialists and Programmes | Lot 2: Digital Specialists |
| Project_23650 | BaNCS Software Maintenance and Support | Provision of Standard Support Services and continued rights to use BaNCS software used in the Child Maintenance Group CMS2012 application. | Digital | 09/06/2023 | 01/12/2023 | 60 | £5,000,000 | Existing DWP Contract | DWP / Commercial Directorate | Re-procurement (same scope) | BaNCS Software Maintenance and Support - 2020-2023 | ecm_8691 | 01/12/2023 | 0 | £0.00 | NA | NA | NA |
| ecm_8617 | API Exchange | The Integration team are building an “API Exchange” which compromises of a API Gateway and Portal allowing DWP colleagues to Discover APIs, Consume APIs and Publish APIs (for others to Discover and Consume). This is to facilitate DWPs re-use strategy and provide a value for money self-service solution enabling services to get to market quicker. The outcomes of this work being a secure and future architectural proofed gateway and a portal which provides the functionality required to meet DWPs needs. | Digital | NULL | 10/11/2023 | Not Known | £2,844,800 | NULL | DWP / Commercial Directorate | NULL | API Exchange | ecm_8617 | 10/11/2023 | Not Known | Not Known | Not set | Gcloud 13 | Lot 2 |
| ecm_9585 | Find a Job Service | Provision of job search platform procured as Software as a Service, with an ongoing service support & build that includes consultancy/development service. | Digital | NULL | 01/04/2024 | Not Known | £6,732,411 | NULL | DWP / Commercial Directorate | NULL | Find a Job Service | ecm_9585 | 01/04/2024 | 12m | £3,500,000.00 | Not Known | GCloud 12 | Lot 2 |
| ecm_9796 | DevOps Delivery & Capability Development Service | Digital services for DevOps delivery and capability development within Fraud, Error & Debt | Digital | NULL | 01/11/2023 | Not Known | £3,401,850 | NULL | DWP / Commercial Directorate | NULL | DevOps Delivery & Capability Development Service | ecm_9796 | 01/11/2023 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9852 | User Researcher | DWP transformation requires change across all aspects of the services we offer. We are reinventing our services as defined in the Strategic Application Reference Architecture, working in conjunction with new common business capabilities to design/develop user centric solutions that will meet the needs of DWP agents and our customers. | Digital | NULL | 21/02/2024 | Not Known | £2,350,000 | NULL | DWP / Commercial Directorate | NULL | User Researcher | ecm_9852 | 21/02/2024 | 2 x 12 months | £2,350,000.00 | Framework | G-Cloud 12 | RM1557.12 |
| ecm_10042 | Application Services for Customer Information System (CIS) | Application Services for Customer Information System (CIS) - The Application Services for Customer Information System (CIS) involves the monitoring, management and maintenance of the Orange network (also known as DWP AWS ADEP Dev environment) to ensure the functionality, availability and security that the DWP and IBM teams need for the Application Development (AD) and Application Maintenance (AM) services for CIS. | Digital | NULL | 01/07/2024 | Not Known | £3,900,000 | NULL | DWP / Commercial Directorate | NULL | Application Services for Customer Information System (CIS) | ecm_10042 | 01/07/2024 | 2 x 12 months | £3,900,000.00 | Framework | G-Cloud 12 | RM1557.12 |
| ecm_10380 | Insight and Performance Programme - Dashboard development | The Buyer is facing a significant pressure to stabilise services and improve performance effectiveness in the wake of the pandemic; respond to a surge in demand; and address growing backlogs across products. There will be 3-Data Review products that are in scope for Dashboard Delivery from 3rd October 2022 to 30th June 2023. These are: • UC Expansion • Pensions (State Pensions) • Disputes | Digital | NULL | 01/01/2024 | Not Known | £3,090,325 | NULL | DWP / Commercial Directorate | NULL | Insight and Performance Programme - Dashboard development | ecm_10380 | 01/01/2024 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10383 | Finance Automation Programme | The Buyer is facing a significant pressure to stabilise services and improve performance effectiveness in the wake of the pandemic; respond to a surge in demand; and address growing backlogs across products. This includes the need for a programme dedicated to the Buyer’s Finance Department, providing dashboard development across the following service areas: • Personal Independence Payment • Pension and Retirement Services • Debt Management • CFEMS • JSAPS, NGCCM and PDM • Additional or alternative service lines may be identified based on changing organisational priorities; the scope of Supplier Services will remain the same | Digital | NULL | 01/01/2025 | Not Known | £4,615,532 | NULL | DWP / Commercial Directorate | NULL | Finance Automation Programme | ecm_10383 | 01/01/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10510 | UC Resources for UC Programme and Move to UC | UC Resources for UC Programme and Move to UC x7 Java Developers x4 Dev Ops x2 User Research x2 Interaction Designers | Digital | NULL | 17/10/2024 | Not Known | £4,900,000 | NULL | DWP / Commercial Directorate | NULL | UC Resources for UC Programme and Move to UC | ecm_10510 | 17/10/2024 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10895 | DWP Citizen Residency | Procurement is to provide a delivery service which will provide application development, maintenance, architecture, business analysis, content and interactive design, QA and product management services | Digital | NULL | 01/04/2024 | Not Known | £2,000,000 | NULL | DWP / Commercial Directorate | NULL | DWP Citizen Residency | ecm_10895 | 01/04/2024 | Not Known | Not Known | Framework | G-Cloud 12 | RM1557.12 |
| ecm_10960 | Security, Architectural and Health check services for WA and UC | Delivery of Security, Architectural & Health Check Services to the Working Age and Universal Credit Digital units. | Digital | NULL | 01/04/2025 | Not Known | £2,500,000 | NULL | DWP / Commercial Directorate | NULL | Security, Architectural and Health check services for WA and UC | ecm_10960 | 01/04/2025 | Not Known | Not Known | Not Known | G-Cloud 12 | Lot 3 |
| ecm_11035 | MongoDB Atlas Enterprise | MongoDB Atlas Enterprise Package Software use within Universal Credit Programme | Digital | NULL | 01/04/2024 | 3 | 24000000 | NULL | DWP / Commercial Directorate | Re-procurement (same scope) | MongoDB Atlas Enterprise Package UC 2023 | ecm_11035 | 01/04/2024 | NULL | NULL | RM1557.13 | Gcloud 13 | Lot 2 |
| ecm_11153 | Low Code Remediation, Support, and Live Service Management | To provide support in remediating Shadow IT Applications using Low Code Solutions through the Microsoft Power Platform; and their Service Management following go live | Digital | NULL | 05/06/2023 | 12 | £4,158,333 | CCS Framework | DWP / Commercial Directorate | Direct Award | Low Code Remediation, Support, and Live Service Management | ecm_11153 | 05/06/2024 | 12m | £2,000,000.00 | RM1557.13 | G-Cloud 13 | Lot 3 |
| ecm_11203 | UC Targeted Case Review 2023-2025 | Provision of a multi-disciplinary team with the capabilities required to Design, Build, Test and Iterate enablers within the UC Full Service digital product to make the targeted review process more efficient and user friendly. | Digital | NULL | 03/07/2025 | Not Known | Not Known | NULL | DWP / Commercial Directorate | NULL | UC Targeted Case Review 2023-2025 | ecm_11203 | 03/07/2025 | 12m | £2,855,037.50 | RM1557.13 | G-Cloud 13 | Lot 3 |
| ecm_8726 | Application Performance Monitoring (APM) Tooling | This G-Cloud contract has provided DWP with an Application Performance Management (APM) capability to allow visibility of application performance and also Real User Monitoring (RUM) allowing knowledge of how the applications users experience actually is, as oppose to the users subjective view. Allowing full stack management of the application allows the UXCC to have a full visibility of how the user population is experiencing a specific digital service provision. This allows action to be taken proactively before users suffer total loss or major degradation of their service. Opportunity to execute final year contract extension to December 2024. | Digital | NULL | 31/12/2024 | Not Known | £6.5m | NULL | DWP / Commercial Directorate | NULL | Application Performance Monitoring (APM) Tooling | ecm_8726 | 31/12/2023 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10065 | Network Support Services | Outcome Based Services delivering a range of initiatives encompassing Network enhancements, implementation and transformation activities including cloud network migration. | Digital | NULL | 01/04/2024 | Not Known | £5,100,000 | NULL | DWP / Commercial Directorate | NULL | Network Support Services | ecm_10065 | 01/04/2024 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10095 | project_24236 - Mobiles Data and Minutes | Provision of Mobile Data and Minutes to DWP | Digital | NULL | 01/04/2024 | Not Known | £3,434,194 | NULL | DWP / Commercial Directorate | NULL | project_24236 - Mobiles Data and Minutes | ecm_10095 | 01/04/2024 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10386 | Provision of Resource for the Transformation of Working Age Benefit Services | Provision of Resource for the Transformation of Working Age Benefit Services | Digital | NULL | 25/10/2024 | Not Known | £4,000,000 | NULL | DWP / Commercial Directorate | NULL | Provision of Resource for the Transformation of Working Age Benefit Services | ecm_10386 | 25/10/2024 | 6 | Not Known | RM6263 | DSP | Lot 2 |
| ecm_10567 | Migration of Qlik dashboards to Power BI | Migration of DWP MI dashboards from Qlik to Power BI | Digital | NULL | 01/12/2023 | Not Known | £2,822,944 | NULL | DWP / Commercial Directorate | NULL | Migration of Qlik dashboards to Power BI | ecm_10567 | 01/12/2023 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10803 | Second Hyperscale Cloud Services | Provision of cloud services | Digital | NULL | 01/04/2023 | Not Known | £21,340,181 | NULL | DWP / Commercial Directorate | NULL | Second Hyperscale Cloud Services | ecm_10803 | 01/04/2023 | 12m | Not Known | G-Cloud 13 | Lot 3 | Not Known |
| ecm_10896 | SD-WAN Licences and Support | This is a 2-year contract with CDW providing the required licences and support for the departments existing SD-WAN estate. The contract also has the provision within it, to enable DWP to purchase additional software licencing and hardware if required. | Digital | NULL | 10/03/2025 | Not Known | £3,336,993 | NULL | DWP / Commercial Directorate | NULL | SD-WAN Licences and Support | ecm_10896 | 10/03/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_11117 | Innovation Lab Partner | Digital services to support DWP Innovation Lab projects. | Digital | NULL | 22/05/2025 | Not Known | £3,166,667 | NULL | DWP / Commercial Directorate | NULL | Innovation Lab Partner | ecm_11117 | 22/05/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10061 | Conversational Platform (Natural Language Call Steering) | The Conversational Platform will allow customers to communicate with applications, websites and devices in everyday, human-like natural language via voice, text, touch or gesture input to support self-service and make the customer journey efficient and effective in the traditional contact centre environment. This solution will initially utilise the voice element of the conversational platform. | Digital | 01/06/2024 | 28/02/2025 | 3+1 years | Not Known | TePAS or Automation Marketplace | Change Programme | retender | Conversational Platform | ecm_10061 | 28/02/2025 | +1 year | £769,770 (licensing support and maintenance) | RM6173 | Automation Marketplace | n/a |
| ecm_10841 | Identity & Trust (ID&T) Resources Requirement | Provision of augmented resource (DevOps, Test Engineers, Software Engineers and Technical Solutions Architects) to work in DWP Digital's Identity & Trust Team | Digital | Not Known | 03/02/2023 | 2 years + 6 months | £2,946,672 | CCS Framework | Shared Channels Experience | New procurement | N/A | N/A | N/A | Not set | Not set | RM6263 | DSP | Lot 2 |
| ecm_9790 | Strategic Video Channel Solution | DWP requires a single DWP-wide Video Channel | Digital | 01/12/2023 | 01/04/2024 | Not Known | Not Known | Not Known | Not Known | Not Known | Not Known | Not Known | Not Known | TBC | TBC | RM1557.12 | GCloud 12 | Lot 2 |
| project_25924 | Access to Work Mental Health Support Service (AtW MHSS) | Relet of existing AtW MHSS contract - referrals end 19 August 2024 | Employment | 14/06/2023 | 20/08/2024 | 48 | £28,400,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Access to Work Mental Health Support Services | ecm_5878, ecm_5879 | 20/08/2024 | 24 | £14,200,000.00 | n/a | CAEHRS | n/a |
| ecm_9697 | Project Strata PMO Phase 2 | Project Management Office services to deliver Phase 2 of Project Strata, this entails implementing the next iteration of the Estates Operating Model through procurement support, service design, change management, mobilisation and stabilisation of the Estates supply chain, and organisational design. A Statement of Requirements sets out the Services required. | Estates | NULL | 20/11/2023 | Not Known | £7,169,428 | NULL | DWP / Commercial Directorate | NULL | Project Strata PMO Phase 2 | ecm_9697 | 20/11/2023 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9851 | Estates Programme Management Services | The EPMS shall provide the Estates Programme Management function including the on-going development and management of a rolling five-year portfolio pipeline plan and budget, detailing all the anticipated, forecasted and planned projects the Authority is committed to and other projects as they arise. This will be in response to the Authority’s strategic portfolio plans, lease events and wider change programmes. This will include a full programme and budget management function, allocation of pipeline for Lifecycle works, relocations, refurbishments, minor and major projects | Estates | NULL | 01/06/2025 | Not Known | £4,856,827 | NULL | DWP / Commercial Directorate | NULL | Estates Programme Management Services | ecm_9851 | 01/06/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9893 | DWP Estates Integrator Services | To deliver and manage the provision of a function to co-ordinate all Authority Supply Chain Members. Focus on the day to day operational performance management of the supply chain and taking financial risk on the success of this. In addition to this to provide an information system for DWP which would provide a single version of the truth and transparency of the estate. | Estates | NULL | 18/01/2027 | Not Known | £25,043,182 | NULL | DWP / Commercial Directorate | NULL | DWP Estates Integrator Services | ecm_9893 | 18/01/2027 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9988 | Gas Contract 2022 onwards | Gas Contract | Estates | NULL | 01/04/2025 | Not Known | £39,000,000 | NULL | DWP / Commercial Directorate | NULL | Gas Contract 2022 onwards | ecm_9988 | 01/04/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9990 | Electricity HH and NHH Contracts | Electricity Contract | Estates | NULL | 01/04/2024 | Not Known | £62,000,000 | NULL | DWP / Commercial Directorate | NULL | Electricity HH and NHH Contracts | ecm_9990 | 01/04/2024 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10120 | Standard Office Furniture | The Supplier shall provide the Supply, Delivery and Installation of Standard Office Furniture including office desks and workstations, office seating, office storage, collaboration/break out furniture, reception furniture, restaurant furniture, chairs, lockers and office accessories. | Estates | NULL | 01/05/2024 | Not Known | £9,000,000 | Framework | DWP / Commercial Directorate | NULL | Standard Office Furniture | ecm_10120 | 01/05/2024 | 24 (12 + 12) | Not Known | RM6119 | Furniture & Associated Services | Lot 1 |
| ecm_10238 | Specialist Furniture | The Specialist Furniture Supplier will be expected to work with Integrator and other Supply Chain members such as office fit-out Suppliers and project professionals to co-ordinate furniture installation. This includes Ergonomic Assessments. | Estates | NULL | 01/05/2024 | Not Known | £8,000,000 | Framework | DWP / Commercial Directorate | NULL | Specialist Furniture | ecm_10238 | 01/05/2024 | 24 (12 + 12) | Not Known | RM6119 | Furniture & Associated Services | Lot 1 |
| ecm_10251 | Estates Multi Disciplinary Professional Services | Provision of multi disciplinary professional services to work alongside the cost management supplier. To provide services to support the Estates Projects, including project management and technical advisor services. | Estates | 16/10/2023 | 01/04/2024 | 48 | £160,000,000 | CCS Framework RM6165 | DWP / Commercial Directorate | NULL | Multi-Disciplinary Professional Services Supporting DWP LCW | ecm_10251 | 01/04/2024 | 24 (12 + 12) | £32,000,000.00 | RM6165 | Construction Professional Services | Not Known |
| ecm_10626 | EVCPs Design, Hardware, Back-Office Software, Installation & Maintenance | Electric Vehicle Charging Point Design, Hardware, Back-Office Software, Installation & Maintenance | Estates | NULL | 31/10/2026 | Not Known | £4,347,876 | NULL | DWP / Commercial Directorate | NULL | EVCPs Design, Hardware, Back-Office Software, Installation & Maintenance | ecm_10626 | 31/10/2026 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10881 | Water Contract for England sites 2023 | Provision of Water and Wastewater Services for England sites | Estates | NULL | 01/02/2025 | Not Known | £5,200,000 | NULL | DWP / Commercial Directorate | NULL | Water Contract for England sites 2023 | ecm_10881 | 01/02/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| project_25949 | WPS- Total Facilities Management | To run a procurement exercise for replacement services of the existing key Workplace Services contracts which are due to expire in 2025 - Facilities Management, Life Safety Systems & Security Guarding Services. The Workplace Services provided through the affected contracts are critical to the safe and secure operation of the DWP estate, and therefore directly impact on the ability of DWP to deliver its services to the public. Continuation of these services is essential to avoid site closures and business disruption. The business need requires a commercial strategy that supports the strategic intent and aspirations of the DWP Estates function in its role of delivering suitable workplace solutions to DWP, specifically ensuring appropriate commercial arrangements are in place to complement the new Estates operating model | Estates | 16/11/2022 | 01/04/2025 | 83 | £1,819,000,000 | Further Competition CCS Framework RM6232 Facilities Management and Workplace Services Lot 1c | DWP / Commercial Directorate | New Requirement | Provision of Total Facilities Management Services | ecm_4592 | 01/04/2025 | 36 (12+12+12, 24+12) | £584,000,000.00 | RM6232 | Facilities Management and Workplace Services, | Lot 1c |
| project_25880 | Workplace Services - Security Guarding | To run a procurement exercise for replacement services of the existing key Workplace Services contracts which are due to expire in 2025 - Facilities Management, Life Safety Systems & Security Guarding Services. The Workplace Services provided through the affected contracts are critical to the safe and secure operation of the DWP estate, and therefore directly impact on the ability of DWP to deliver its services to the public. Continuation of these services is essential to avoid site closures and business disruption. The business need requires a commercial strategy that supports the strategic intent and aspirations of the DWP Estates function in its role of delivering suitable workplace solutions to DWP, specifically ensuring appropriate commercial arrangements are in place to complement the new Estates operating model | Estates | 16/11/2022 | 01/04/2025 | 60 | £1,164,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not Applicable | Not Applicable | 01/04/2025 | 36 (12+12+12, 24+12) | £374,000,000.00 | RM6232 | Facilities Management and Workplace Services, | Lot 3c |
| project_25821 | Security Technical Advisor for the DWP Critical Infrastructure & Workplace Transformation Programmes | To procure a Security Technical Advisor (STA) to provide advice, support and assurance on the Critical Security Infrastructure (CSI) and Workplace transformation (WTP) Programmes. | Estates | 03/05/2023 | 01/02/2024 | 14months | £3,360,000 | RM6257 Framework Lot 4 | DWP / Commercial Directorate | Re-procurement (different scope) | Estates Security Technical Advisor | ecm_9923 | 01/02/2024 | 14 (+6) | 4,800,000 | RM6257 | Security - Physical, Technical and Support Services | Lot 4 |
| project_25264 | WCA and Specialist Benefit IT Service | IT Infrastructure to support the delivery of the supporting suite of functions that allow for our Health suppliers to conduct assessments for WCA and Specialist benefits. | Health | 04/12/2022 | 01/09/2024 | 59 | £52,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | AS IS Contract | 2208 | 01/09/2024 | 24 | £24,000,000.00 | TBC | TBC | TBC |
| project_25760 | Money transition Service MTS | Pan-government contract which permits DWP to use services as defined by the Service Order. The main aspects of service are the provision of BACS reconciliation, Faster Payments and over the counter services UK wide. | Service Delivery | 11/03/2023 | 25/03/2024 | 84 | £29,900,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Money Transmission Service | ecm_2672 | 25/03/2024 | 0 | £0.00 | N/A | N/A | N/A |
| ecm_1536 | Shared Services Connected Ltd | Call-Off Contract for the provision of standard back office shared service functions for Finance and HR which includes, Departmental account production and financial reporting, Purchase to Pay, Payroll, Employee lifecycle and Contact Centre provision. The contractor is also responsible for the hosting, management and maintenance of the underpinning Single Operating Platform (SOP). | Service Delivery | NULL | 01/11/2025 | Not Known | £433,900,000 | NULL | DWP / Commercial Directorate | NULL | Shared Services Connected Ltd | ecm_1536 | 01/11/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_8948 | Office Supplies and Electronic Office Supplies | Provision of Office Stationery and Electronic Office Supplies to DWP | Service Delivery | NULL | 01/11/2023 | Not Known | £4,313,832 | NULL | DWP / Commercial Directorate | NULL | Office Supplies and Electronic Office Supplies | ecm_8948 | 01/11/2023 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9465 | Legal Services - Scotland | This contract is with Harper Macleod LLP to provide DWP with legal support and advice in relation to debt recovery services in Scotland. | Service Delivery | NULL | 22/08/2025 | Not Known | £4,982,547 | NULL | DWP / Commercial Directorate | Re-procurement (same scope) | Legal Services - Scotland | ecm_9465 | 22/08/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9889 | Printed Customer Communications | Printing of Customer Communications relating to benefit entitlement and internal reports, distributed to offices nationwide | Service Delivery | NULL | 17/03/2025 | Not Known | £16,200,000 | NULL | DWP / Commercial Directorate | NULL | Printed Customer Communications | ecm_9889 | 17/03/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9953 | DWP Courier Service | Internal Courier Service to securely transport DWP Internal mail items within the DWP courier network (including key third party suppliers) to support the customer journey. | Service Delivery | NULL | 02/05/2025 | Not Known | £19,805,432 | NULL | DWP / Commercial Directorate | NULL | DWP Courier Service | ecm_9953 | 02/05/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_9968 | Language Services (Interpretation & Translation) | A contract for the provision of spoken (foreign language) and non-spoken interpretation and translation services, and for the translation of foreign language customer documents. | Service Delivery | 01/08/2024 | 09/05/2025 | 36 | £13,111,899 | NULL | DWP / Commercial Directorate | NULL | Language Services (Interpretation & Translation) | ecm_9968 | 09/05/2025 | Not Known | Not Known | RM6141 | Language Services | Not Known |
| ecm_10276 | 24904 Media Buying | Call-Off Contract for the provision of a range of DWP Media Buying Campaigns to buy media space across all media channels. It is a single supplier agreement which aggregates all media buying across government and some wider public sector organisations to leverage best value deals for media space regionally, nationally and internationally which covers all online and offline channels. | Service Delivery | 01/10/2024 | 21/06/2025 | 36 | £45,000,000 | NULL | DWP / Commercial Directorate | NULL | 24904 Media Buying | ecm_10276 | 21/06/2025 | Not Known | Not Known | RM6123 | Media Services | Not Known |
| ecm_10550 | Credit Reference Agency Services - UI + API Licence Agreement | The Credit Reference Agency Services (CRA) Call Off Contract provides DWP agents with access, via a secure online portal or integrated API service, to a range of information including CRA data. The information obtained is used to support the agreement of sustainable payment plans for the recovery of overpaid benefit and child maintenance arrears and to support fraud investigations. | Service Delivery | NULL | 21/09/2024 | 48 | 6100000 | Framework | DWP / Commercial Directorate | Re-procurement (different scope) | Credit Reference Agency Services - UI + API Licence Agreement | ecm_10550 | 21/09/2024 | 12 | £1,800,000.00 | Rm6226 | Debt resolution services | Lot 2 - data solutions |
| ecm_10705 | DWP Disaster Emergency Payments Service (DEPS) | Disaster Emergency Payments Service is required to provide a contingency service in the event that DWP suffers a catastrophic event that means DWP are unable to prepare or issue BACS payment files, resulting in the inability of DWP to make customer benefit and pension payments. | Service Delivery | NULL | 01/12/2025 | Not Known | £2,670,000 | NULL | DWP / Commercial Directorate | Not known | DWP Disaster Emergency Payments Service (DEPS) | ecm_10705 | 01/12/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| ecm_10749 | Provision of Venue Booking Services | Provision of Booking Services for Conferences and Events including event services such as AV and lighting for Face to Face , Hybrid and 100% virtual events | Service Delivery | 01/04/2024 | 27/02/2025 | 36 | £2,100,000 | NULL | DWP / Commercial Directorate | NULL | Provision of Venue Booking Services | ecm_10749 | 27/02/2025 | Not Known | Not Known | RM6217 | Travel and Venue Solutions | Not Known |
| ecm_11142 | DWP Bulk Mail Postal Service | The Bulk Mail contract covers the collection and delivery of 2nd class mail (including physical mail items up to 2kg). Collections are made from 19 fixed sites and delivered throughout the whole of the United Kingdom. The majority of the mail output is collected from APS print centres, the Departments Bulk Print supplier. However, there are a number of DWP operational locations that also utilise this service as a cost effective alternative to Royal Mail 2nd class services. The key deliverable is that 99% of mail is delivered to the Royal Mail (RM) Access Point to allow 'Final Mile' delivery by RM to the end customer within agreed timescales. | Service Delivery | NULL | 01/09/2025 | Not Known | £67,472,846 | NULL | DWP / Commercial Directorate | NULL | DWP Bulk Mail Postal Service | ecm_11142 | 01/09/2025 | Not Known | Not Known | Not Known | Not Known | Not Known |
| project_25103 | Fleet Management Contract | The Provision of Vehicle Leasing and Fleet Management. For Private User Scheme Vehicles and Official Vehicle leases to DWP, and the provision of associated fleet management activities | Service Delivery | 23/09/2022 | 01/05/2024 | 60 | £7,000,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Provision of Fleet managementServices | ecm_5814 | 01/05/2024 | 24 MONTHS | £0.00 | RM6268 | Vehicle lease, fleet Management and salary sacrifice | N/A |
| project_25690 | Inbound Mail and Document Management | This project is for the aggregation of DWP contracts for inbound mail and records management into a single contract covering post opening, sortation, scanning, indexing and digital ingestion of all DWP's inbound communications and storage, maintenance, retrieval and destruction of all DWP's hard-copy records. DWP are undertaking a procurement with a view to the potential aggregation of 4 existing contracts into one single Inbound Mail and Document Management contract. An aggregated approach has previously been explored with the market, with early indication validating this approach. This strategy was previously abandoned to allow Service Modernisation / DWP Digital time to explore the opportunities of service improvements ahead of tendering. The 4 independent contracts are detailed below. Pre-Sortation Agreement: This contract, with Royal Mail, is for the envelope level sortation of all of DWP's hard-copy inbound customer communication. This high-level envelope sortation facilitates the sortation at a Mail Opening Unit. Document and Data Management Services (DDMS): The DDMS contract is for the post opening, document sortation, scanning, indexing and digital ingestion of all DWPs written communication from citizens. Bring referred to during this procurement as the service element of Digital Mailroom. Licence Provision: The scanning devices used in the DDMS contract require Optical Character Recognition (OCR) software to automatically index items that are scannable and readable. This contract provides the required software. Off-Site Records Management (RM): The RM contract provides services for the storage, maintenance, retrieval and destruction of all DWP's hard-copy citizen records. Historically, this contract does not contain any scanning abilities, narrowing down the options for reducing the reliance on paper-records. | Service Delivery | 11/09/2023 | 25/04/2024 | 72 | £66,440,000 | Above OJEU Threshold - Open & Restricted Procedure with Early Engagement | DWP / Commercial Directorate | Re-procurement (different scope) | Pre-Sortation Agreement (Royal Mail),Document and Data Management Services (Equans),Kofax Licence Provision,Off-Site Records Management | No ecm,Ecm_4441,Unknown ecm,Ecm_10534 | 25/04/2024 | 24 | £22,200,000.00 | N/A | N/A | N/A |
| project_25888 | Targeted Case Review | Not set | Service Delivery | Not set | 01/12/2023 | 39 | £500,000,000 | Framework | DWP / Commercial Directorate | New Requirement | Not set | Not Applicable | 01/12/2023 | Not set | Not set | Not set | Not set | Not set |
| project_25973 | Hire Car Services 2024 | national car hire provision for short term hires | Service Delivery | 01/10/2023 | 05/05/2025 | 36 | £4,500,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | Provision of Car Hire Servie | ECM9144 | 01/03/2024 | 12 MONTH | £0.00 | RM6265 | Vehicle Hire solution | Not Known |
| project_26026 | 26026 CASS Call-Off Contract | Social Research Call Off Contract | Service Delivery | 01/02/2023 | 02/10/2023 | 36 | £2,600,000 | Framework | DWP / Commercial Directorate | Re-procurement (same scope) | CASS Call Off Contract | ECM 9103 | 02/10/2023 | not known | NOT KNOWN | RM6126 | Research and insight | Not Known |