Transparency data
DWP commercial pipeline at December 2021
Updated 4 February 2022
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| Contract title | Contract description | Spend category | Estimated procurement start date | Estimated contract commencement dates | Estimated contract length | Estimated contract value | Planned procurement sourcing route | Reference number | Business Area | Commercial Strategy | Need by date |
|---|---|---|---|---|---|---|---|---|---|---|---|
| The Provision of Travel Management Solutions | DWP Staff Travel Management Booking Service for; Hotel, Rail, Ferry and Air travel | Corporate Services | 01/02/2022 | 01/03/2023 | 48 Months | £10,000,000 | Call Off and Framework | project_23337 | DWP / Commercial Directorate | Relet - same scope | 01/03/2023 |
| Language Services Procurement 2021 | Language Services (Interpretation and translation) | Corporate Services | 23/02/2021 | 01/04/2022 | 36 Months | £13,120,000 | Call Off and Framework | project_23837 | DWP / Commercial Directorate | Relet - different scope | 01/04/2022 |
| Occupational Health and Employee Assistance Programme | Occupational Health and Employee Assistance Programme | Corporate Services | 14/01/2022 | 20/04/2022 | 36 Months | £16,900,000 | Call Off and Framework | project_24305 | DWP / Commercial Directorate | Relet - same scope | 20/04/2022 |
| Universal Credit Contact Centre Services | Universal Credit Contact Centre Services | Corporate Services | 29/01/2021 | 01/08/2022 | 36 Months | £160,000,000 | Call Off and Framework | project_24357 | DWP / Commercial Directorate | Relet - different scope | 01/08/2022 |
| FAS IT Project - Contract 2 - Hardware, Software, End User Devices, Local Print | Provision of the IT Hardware (PC desktops and laptops), Software (packages for installation on the hardware), End User Devices (monitors and peripherals) and Local Print Capability (printers) to support the implementation of the Functional Assessment Service (FAS) contracts in DWP Personal Independence Payment Assessment Centres. | Corporate Services | 10/09/2021 | 01/10/2022 | 72 Months | £20,000,000 | Call Off and Framework | project_24447 | DWP / Commercial Directorate | New procurement | 01/10/2022 |
| FAS IT Project - Contract 3 - Networks and Soft Telephony | Provision of the IT Networks (network survey, equipment, design, installation and commissioning) and Soft Telephony (Voice Over Internet) to support the implementation of the Functional Assessment Service (FAS) contracts in DWP Personal Independence Payment Assessment Centres. | Corporate Services | 10/09/2021 | 30/09/2022 | 72 Months | £20,000,000 | Call Off and Framework | project_24448 | DWP / Commercial Directorate | New procurement | 30/09/2022 |
| Phase 2 - Contact Centre Services | For the provision of Contact Centre services on behalf of DWP, providing citizens with information and responding to simple enquiries and/or regarding their applications across a range of services and benefits that the Department provides. | Corporate Services | 26/11/2021 | 15/09/2022 | 40 Months | £87,000,000 | Call Off and Framework | project_24623 | DWP / Commercial Directorate | Relet - different scope | 15/09/2022 |
| Document and Data Management Service | The provision of services for Mail Opening, Scanning & Indexing of all DWP Inbound Mail | Corporate Services - Scanning | TBC | 24/10/2022 | TBC | £42,780,513 | TBC | ecm_4441 | DWP / Commercial Directorate | NK | 23/10/2022 |
| Family Resource Services 2023-4 | DWPs largest annual research survey to evaluate the impact of DWPs services with customers | Corporate Services | TBC | 01/08/2023 | TBC | £50,000,000 | call Off and Framework | TBC | DWP / Commercial Directorate | Relet - same scope | 31/07/2023 |
| Debt Resolution Service - Call Off Activity | New CCS Debt Resolution Service framework (RM6226). This framework will consist of 20 lots. Customers will be able to buy services through direct award and mini-competition. DWP currently accesses a variety of services under the existing Debt Management Services Framework (RM6208) and other Contracts including Managed Collections, Enforcement, Litigation and Data Solutions supporting the DWP Debt Strategy. | Corporate Services - Debt Management | 25/08/2022 | 21/09/2022 | 48 Months | TBC | Call Off and Framework | project_24578 | DWP / Commercial Directorate | New procurement | 21/09/2022 |
| Expert Services Partner NGCC (Run) | Expert Services Partner (ESP) Run - DWP are seeking the services of a partner to provide specialist skills specific to Genesys, Verint and Nuance software in support to the Next Generation Contact Centre (NGCC) Programme which is undertaking a disaggregation of the current BT managed platform contact centre services and bringing the operation of the new platform and services “in house” | Digital | 15/02/2022 | 01/11/2022 | 36 Months | £20,000,000 | Call Off and Framework | project_23780 | DWP / Commercial Directorate | New procurement | 01/11/2022 |
| Direct Routing Solution | The Direct Routing solution aims to route the Softphone Teams telephone calls onto the PSTN (Public Switched Telephone Network). | Digital | 30/03/2021 | 21/01/2022 | 60 Months | £13,250,000 | Call Off and Framework | project_23808 | DWP / Commercial Directorate | New procurement | 30/07/2021 |
| Non-Geographic Number (Inbound) DWP Contact Centre | Non-Geographic Number (NG) Inbound Telephony – DWP are retendering the current NGN services. NGN are the free phone pre-fixed numbers, i.e. 0800, 0845, 0300, 0345 use by DWP to allow citixens to contact DWP free of charge by either mobile, landline or payphone. | Digital | 15/03/2021 | 01/08/2022 | 36 Months | £68,000,000 | Call Off and Framework | project_24156 | DWP / Commercial Directorate | New procurement | 01/09/2022 |
| Oracle Software, Support & Services | Oracle Software Premier, Extended and Sustaining Technical Support | Digital | 28/06/2021 | 21/12/2021 | 36 Months | £23,300,000 | Call Off and Framework | project_24279 | DWP / Commercial Directorate | New procurement | 21/12/2021 |
| Unified Network Access Service (UNAS) | The DWP operates two separate access networks, hardwired LAN and WiFi. Both of these services are subject to End-of-Life notices and need to be replaced. The aim of this project is to unify the LAN & WiFi into a service suitable to support the future needs of the end user, improve the user experience and reduce capital and operational costs | Digital | 01/06/2022 | 01/12/2022 | 60 months | £25,000,000 | Framework | project_24584 | DWP / Commercial Directorate | New procurement | 01/04/2023 |
| Order form_Microsoft ESA 2020 | Microsoft M365/ Phone System Software Subscription Licences. Software used across the organisation to underpin DWP day to day operations supporting products, services and platforms that run critical national infrastructure applications including the Central Payment System. | Digital - Software | TBC | 01/04/2023 | TBC | £73,017,218 | TBC | ecm_8058 | DWP / Commercial Directorate | Relet - same scope | 31/03/2023 |
| Software VAR One Stop Shop | Provides an efficient route for the purchase of Software, Software Technical Support & Technical Support Renewals | Digital - Software | TBC | 01/08/2022 | TBC | £50,000,000 | TBC | ecm_9453 | DWP / Commercial Directorate | Relet - same scope | 31/07/2022 |
| DWP Estates Integrator Services | It is the intention of the Department for Work and Pensions (DWP) as the Contracting Authority to put in place a contract (or contracts) for an Integrator service across the DWP Estate. The DWP Estate currently consists of approximately 810 properties with a variety of building usages, including customer facing Jobcentre Plus sites and Corporate Centres in central urban and remote rural locations throughout Great Britain. DWP intends to explore potential alternative options for provision of the Integrator service to the DWP Estate. The estimated contract duration is for an initial period of five years with the option for DWP to exercise two one-year extensions. | Estates | 20/10/2020 | 17/12/2021 | 60 Months | £49,000,000 | Open & Restricted Procedure with Early Engagement | project_23476 | DWP / Commercial Directorate | Relet - different scope | 17/12/2021 |
| 2022 Estates Office Fit Out and Capex (Capital Expenditure) | Provision of Contrstruction Services for DWP Estate including CAPEX and Life Cycle Works from 2022 | Estates | 28/07/2022 | 28/07/2022 | 30 Month | £380,000,000 | Call Off and Framework | project_24491 | DWP / Commercial Directorate | Relet - different scope | 30/06/2022 |
| Estates Job Centre Plus & Office Fit Out Contractor Framework - 14 Various Geographical Lots | Procurement of Projects to replace the previous service provision supplied as part of the PRIME contract that expired on 31st March 2018 and will provide a framework for of delivery of projects over 4 years from post PRIME. Project services covers the delivery of back office fit-out and front office shop-fit out construction work for ‘Run the Estate’ End to End Life Cycle Work Projects and ‘Change the Estate’ Capital Work Projects (moves and changes). DWP deliver 1000’s of projects across an estate of over 700 buildings covering in excess of one million sq. metres of both large corporate offices and multiple, nationwide retail branch style Job Centre Plus. | Estates - Commercial | TBC | 01/04/2022 | Not set | £268,833,330 | Call Off Framework | Replacements for ecm_5470, ecm_5471, ecm_5473, ecm_5474, ecm_5475, ecm_5476, ecm_5478, ecm_5479, ecm_5480, ecm_5481, ecm_5482, ecm_5483, ecm_5485 | DWP / Commercial Directorate | Relet - same scope | 31/03/2022 |
| DWP Estates Security Services | The Security Services Supplier; providing manned guarding, security systems (including hardware), 24/7 systems monitoring / control centre and reactive services/incident response and management, also assisting in the preparation of site specifications based on risk assessments and managing changes to Government security threat status. | Estates - Professional Support | TBC | 11/12/2022 | TBC | £486,700,000 | TBC | ecm_4927 | DWP / Commercial Directorate | Relet - same scope | 10/12/2022 |
| Functional Assessment Services (FAS) 2023 | Functional Assessment Services (FAS)2023 These contracts will deliver health assessments that support benefit determination decisions for the following benefits: Personal Independent Payment (PIP), Work Capability Assessment (WCA) and up to 13 specialist benefits. | Health | 12/11/2021 | 01/08/2023 | 60 Months | £2,164,000,000 | Open & Restricted Procedure with Early Engagement | project_23953 | DWP / Commercial Directorate | New procurement | 30/08/2022 |