DWP Housing Benefit Debt Recoveries Statistics - user views questionnaire

Statistics on the amounts of Housing Benefit overpaid to claimants.
The Department for Work and Pensions (DWP) bi-annually publishes key figures and breakdowns on the amounts of overpaid Housing Benefit in PDF and Excel format.

This questionnaire covers user views on the Housing Benefits Debt Recoveries publication, including:

•	internet page 
•	published report
•	underlying Excel tables

This ongoing questionnaire gives users a structured way of expressing their views. This enables DWP to target future consultations at interested users; shape the future direction of statistics development to address user needs; and help ensure value for money.

Please return this questionnaire to stats-consultation@dwp.gov.uk or to:

Ali Spahiu
Client Statistics
Data and Analytics
Department for Work and Pensions
Room BP5201
Benton Park Road
Longbenton
Newcastle upon Tyne
NE98 1YX

 Many thanks for your time!

Personal details

(All personal details optional)
Name:      
Organisation:      
Email address:      

About you

1.	Which of the categories below best describes you as a user of the DWP Housing Benefit Debt Recoveries statistics? (select all that apply)

DWP 		
Central Government		
Local Government		
Academia		
Student		
Business		
Personal use		
Other (please state)      		

2.	Roughly, how often do you use the publication?

First time user		
Weekly		
Monthly		
Quarterly		
Annually		

3.	Which parts of the DWP Housing Benefits Debt Recoveries statistics are of interest to you or your organisation? (select all that apply):

Total GB value of outstanding HB overpayments during the quarter		
Total GB value of HB overpayments identified during the quarter		
Total GB value of HB overpayments recovered during the quarter		
Total GB value of HB overpayments written off during the quarter		

Use of the publication

4.	To what extent does the statistical data currently provided meet your needs?

Completely		
Mostly		
Partly		
Not at all		

     
To help DWP understand your needs as a user, please explain your needs which are not met by the current suite of statistics:

5.	To what extent does the Publication meet your needs as a way of disseminating DWP statistics?

Completely		
Mostly		
Partly		
Not at all		

     
To help DWP understand current user experience of the Publication, please explain how you would like it to change:

6.	Is there sufficient information on methodology and quality in support of the statistics produced?

Yes		
No (please explain)		
Don’t know		
     

7.	Is there sufficient commentary on the website or in the publications to assist you in understanding the statistics?

Yes		
No (please explain)		
Don’t know		
     

8.	Are you satisfied with the way that DWP engages and consults with you as a user?

Yes		
No (please explain)		
Don’t know		
     

9.	In what way(s) do you use the information provided in this publication? (select all that apply)

To support local evaluation		
To compare against national level figures		
To use in briefing		
For personal interest		
Other (please use text box for explanation)		

     

10.	Would you like to join a User Group for these statistical outputs using the following methods of discussion? (select all that apply)

Not interested in joining		
Email notifications service		
Internet forum/ “webchat” based		
Telephone meetings		
Video conference meetings from DWP sites		
Face-to-face meetings		

Please add me to the email mailing list for changes and updates relating to the DWP Housing Benefits Recoveries Statistics. DWP will only use your email address for this purpose: 

Yes:  No: