FOI release
Copy of complaints - speed enforcement South East and East
Updated 14 August 2019
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| Output to Excel Report, 24/01/2017 to 24/01/2018 | ||||||||||
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| 18360324 | 26/02/2017 | Complaint | No | M1 | Speed Enforcement East (REC) | Enforcement | Not set | Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.HelloI am complaining about Highways England manner of dealing with information requests.in October 2016 following my first request I receive a disclaimer and not the information askedon 9th January I am receiving only some information about the road closure but not about the positioning of the gantries on 13th of February I receive a wrong positioning of the gantry M12354 B and the HALOGEN records on M12358 B only . Encompassed within the coordinates are 4 or 5 gantries on M1 southboundon 23rd I receive the same information about the signs on the gantries in a different format. I contacted today Information Commissioner Office about this.The only information that remains and I am asking now is about the signs displayed on the gantry 2354 B on M1 southbound on 7th of April 2016 between 1140 and 1250. If theyre useful I will use these information in court.Ive complained before to you in my email sent on 8th of February please tell me if you started an internal review and the conclusion reached.Regards Another email received into CCC same day Included into 1 log as regarding same issueHello Please send me the records held by Highways England about the signs displayed on the gantry 2354 B on M1 southbound on 7th of April 2016 between 1140 and 1250. They need to show clearly the signs displayed information about equipment malfunction and the time when the signs changed.If theyre useful I will use these information in court.Kind regards Fwd to Speed Enforcement for response please. 26022017EOCCC closed call response;Dear CCCPlease close HAIL log 18360324 as per my below response.Kind regards Highways England Woodlands Manton Lane Bedford MK41 httpwww.highways.gov.ukGTN From Sent 07 March 2017 1456To Subject Your M1 speed enforcement enquiryDear Thank you again for contacting Highways England Customer Contact Centre on 26 February. Enforcement of speed restrictions is the responsibility of the Police. Highways England are unable to comment on or advise regarding any allegation of offending. Within the judicial process information held by the Police will always take legal precedence. Highways England record data for operational purposes however confirmation of the speed limit can only come from information held by the Police as identified on any provided Notice Of Intended Prosecution or similar. This response is for information only and may not be relied on in court for the purpose of challenging an allegation of offending.Just to confirm the information displayed on M12358B is the same information that is displayed on M12354B. Thank you again for contacting Highways England Customer Contact Centre and if we can be of any further assistance please contact our Customer Contact Centre.Yours sincerely Log closed 090317 | 0 | |
| 18372822 | 11/03/2017 | Complaint | No | M1 | Speed Enforcement East (REC) | Enforcement | Not set | Original Call Details ref 18360324Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.HelloI am complaining about Highways England manner of dealing with information requests.in October 2016 following my first request I receive a disclaimer and not the information askedon 9th January I am receiving only some information about the road closure but not about the positioning of the gantries on 13th of February I receive a wrong positioning of the gantry M12354 B and the HALOGEN records on M12358 B only . Encompassed within the coordinates are 4 or 5 gantries on M1 southboundon 23rd I receive the same information about the signs on the gantries in a different format. I contacted today Information Commissioner Office about this.The only information that remains and I am asking now is about the signs displayed on the gantry 2354 B on M1 southbound on 7th of April 2016 between 1140 and 1250. If theyre useful I will use these information in court.Ive complained before to you in my email sent on 8th of February please tell me if you started an internal review and the conclusion reached.Regards Another email received into CCC same day Included into 1 log as regarding same issueHello Please send me the records held by Highways England about the signs displayed on the gantry 2354 B on M1 southbound on 7th of April 2016 between 1140 and 1250. They need to show clearly the signs displayed information about equipment malfunction and the time when the signs changed.If theyre useful I will use these information in court.Kind regards Fwd to Speed Enforcement for response please. 26022017EOCCC closed call response;Dear CCCPlease close HAIL log 18360324 as per my below response.Kind regards Highways England Woodlands Manton Lane Bedford MK41 7LWTel Web httpwww.highways.gov.uk Sent 07 March 2017 1456 Subject Your M1 speed enforcement enquiryDear Thank you again for contacting Highways England Customer Contact Centre on 26 February. Enforcement of speed restrictions is the responsibility of the Police. Highways England are unable to comment on or advise regarding any allegation of offending. Within the judicial process information held by the Police will always take legal precedence. Highways England record data for operational purposes however confirmation of the speed limit can only come from information held by the Police as identified on any provided Notice Of Intended Prosecution or similar. This response is for information only and may not be relied on in court for the purpose of challenging an allegation of offending.Just to confirm the information displayed on M12358B is the same information that is displayed on M12354B. Thank you again for contacting Highways England Customer Contact Centre and if we can be of any further assistance please contact our Customer Contact Centre.Yours sincerely Log closed JM 090317Followup call detailsHelloI have received a reply to my enquiry sent on 24th of February 2017 but doesnt contain the records of M12354 B. There is an explanation that the signs displayed on M12354 B are the same as those on M12358 B. Is not the same as sending me the records of M12354 B.Also can you send me a guide or manual on how to read the information on the HALOGEN report? For example how can we read the line below ?070416 133438 SIG M12358B1 40R OIF 9 INCIDENTLO 110317 FWD to Speed Enforcement East for response please Closed for housekeeping purposes 160717 | 0 | |
| 18412910 | 05/05/2017 | Complaint | Phone | No | A282 | Speed Enforcement SE (REC) | Enforcement | Not set | Customer called to request the calibration certificate and to confirm that the camera is in operation as he has received a Notice of intended prosecution for doing 58mph in a 50mph average speed limit. Details of incident just have date time automatic camera device. No specific details provided for camera number. VRN .FWD to Area 5 for urgent investigation and response please. AB 050517The customer would like to chase this up have advised the customer that it is within the allocated reply time. But he was adamant that he would like a call back todayHave forwarded the request to Speed Enforcement SE RCC for attention and response. 080517Customer called back chasing a response. Advised we have only passed across today and to wait for response. I then tried to consult with to see if he could pick up this log any quicker but did not answer. I also advised speed cameras are nothing to do with us but he said as they are average speed cameras the police have advised only we hold the calibration certificates for this stretch.N.S 080517Log updated only Connect plus have sent log onto . 10052017 Customer has called again as he is very concerned to receive this information as soon as possible as needs to inform Police before next week he realises this is within the 15 working days but would very much appreciate an update thank you. If you are able to ring or text the customer to advise when information may be available it would be appreciated.Resent to Speed Enforcement SE REC 10.05.17Customer would like a phone call in relation to the above he also specified he would like anything that supports the speed camera evidence maintence certifications etc. Customer is really concerned why he hasnt heard back as of yet. He has also specified he would now like a phone call to advise whether the camera calibration is correct or not. FWD to Speed Enforcement SE rec 12052017From Sent 15 May 2017 1620To OPSSECorrespondenceTeam; CCC Closed CallsSubject RE HAIL Call # 18412910 A282 QE2 Bridge clockwise on 14 April 2017 at 1725 Dear Thank you for your several enquiries to CCC recorded below which have been forwarded to me.Having investigated this enquiry as far as I am aware at the above location date and time that the speed enforcement cameras are in operation and have valid calibration certificates. The police will only undertake speed enforcement if the camera has a valid calibration certificate.Please note that Highways England is not an Enforcement Authority. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry. Regards SE Regional Enforcement Coordinator ODSE Operations & StewardshipHighways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ 16.05.17 called having received a response from . Caller is most unhappy with the content of the reply. Caller quite clearly requested a copy of the calibration certificate but has been advised in general terms that as far as we are aware the cameras are in operation and have valid certificates. No copy of the certificate has been provided. Caller is unhappy at the length of time it has taken to receive this reply from someone whom the caller was previously advised was on holiday and then told another individual would be picking up in his place. CCC only have one point of contact for such enquiries no central inbox so although this response was within the timeframe there is an issue whereby enquiries go to individuals only and we are not aware at the point of referral if someone is on leave. Caller would like to make a complaint against for the content of his reply and has requested a call back today from his supervisor. Caller still urgently requires a copy of the calibration certificate as originally requested. Caller also wanted it noted that he will not be paying this fine until he is provided with the documentation he has requested and he feels both the Police and Highways England are purposely delaying in providing this information so as to force him into payingSpoke to who advised to send this to manager for urgent attention and response as a Stage 1 Complaint. 16..05.17. Can we send a copy of the certificate? Are we allowed to?Please can we respond and copy me in to this inquiry. Please call me tomorrow on the phone so that I can contact the customer if necessary. did this come through to your team?Regards Team Leader OperationsAwaiting update 190517Dear Further to my previous response below I have received from the camera supplier a copy of what I believe is the relevant calibration certificate and attach this to complete and close off your request.Regards SE Regional Enforcement Coordinator Log updated and closed. 19.05.17 | 0 |
| 18414617 | 08/05/2017 | Complaint | Phone | No | M1 | Speed Enforcement East (REC) | Enforcement | J6a | Original Call Details ref 18376232Customer is calling to request if there were any incidents between J6a7 on the M1 on 22022017. Customers driver has been caught for speeding and has been advised that the speed was set at 50mph and would like to know why or if there were any incidents at the above time. He would also like to know what time the cameras were turned on and what time the signs were set to 50mph and what time were the signscameras turned off. Fwded to Speed Enforcement EASTLD 160317Dear CCC Please close HAIL log 18376232 as per my below response.Kind regards CLOSED 070417Followup call detailsCustomer want to find out why the speeds were set at this time on the above date.He needs this info as one of his drivers is at risk of losing his job.He believes they were left on for no reson as there was no traffic on the road. has emailed him four times and two of the email contradict each other as one states no incidents and a follow up states there was incident.Fwd to SD ERCC for urgent response as he has a meeting with the police tomorrow to try and avoid court action. 8517 Good afternoon.My line manager overheard our telephone conversation and has instructed me that this matter is not for service delivery this is an enforcement issue and must be dealt with by them. I am therefore unable to add any further information to this matter.Please close this call to Service Delivery East on direction of Acting RTOM for East Region National Consistency Manager EastLog updated FWD Speed Enforcement RECEJT 09052017Customer called back into CCC again today advising he wishes to speak to someone oin charge at HE as he still has not had a call back since raising this log. Customer stated he would not some off the phone untill he speaks with someone senior. I checked through log and advised customer that this was sent to the speed enforcement team as an urgent request but I would try and see if I could get someone for him to speak with.After speaking with my we agreed to try and get through to or someone within his department to try and deal with customers case. I had no luck in speaking with however did manage to get through to a . I explained the situation to and apologised for not going through the usual measures due to customers request. I went back to the customer explained who I am in contact with and also apologised that it took so long. I also advised the customer that is not directly dealing with this however I have given him as much information about this case and he will try and assist you as much as he possibly can. then kindly took over the call.Fwd to Speed Enforcement have set this as a Stage 1 complaint as it was not listed as this originally. 160517Dear CCCPlease close this HECCC log # 18414617. Area 8 has obtained further information about this incident from ERCC and phoned back to explain the reason of the reduced speed limit. A single lane closure was in place during the night of the incident and this required the reduction in speed limit.Kind regards Area 8 Customer & Correspondence ManagerOperations EastLog closed 17052017 | 0 |
| 18423196 | 19/05/2017 | Complaint | Yes | M25 | Speed Enforcement East (REC) | Enforcement | 20 | Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.Dear Sir MadamI wish to complain that the half mile gantry west of the A41 exit clockwise on the M25 does not display variable speed limits.The camera activates at drivers when there is no variable speed limit displayed.I was caught out with this previously despite being at the national speed limit and last night at 2035 I saw the exact same thinghappen again the camera activates at drivers yet there is no variable display. How can drivers expect to obey the variable limit ifthe gantry does not display it.I will be recording this gantry at all opportunities going forward for evidence of the same. Regards Airport Operations ManagerTel Fwd to Service Delivery ERCC for a response please 190517Good morningThis enquiry should go to the speed enforcement team as the question is why the cameras operate when no restriction displayed means someone has gone through in excess of the national speed limit. You do not require a speed restriction to be set for the cameras to operate.Please redirect to the correct party.Kind regards East Technology Calibration and Optimisation Services TeamReDirected as above for response to customer 22.05.17 .............Dear CCCThis HAIL is regarding the M25 and therefore is not for area 8 to respond to. Please could you pass it onto the correct department.Kind regards Highways England Woodlands Manton Lane Bedford MK41 7LWTel Web httpwww.highways.gov.uk From Area8CCC Sent 22 May 2017 0941To HAIL Customer Response Form Call # 18423196***SPEED CAMERAS ENQUIRY STAGE 1 COMPLAINT*** Please see attached a Hail.Thanks Assistant Asset Development AdministratorHighways England Woodlands Manton Lane Bedford MK41 7LWTel 1Web httpwww.highways.gov.uk ..............Log Updated & Closed 22052017..…. | 0 | |
| 18457070 | 02/07/2017 | Complaint | Yes | M25 | Speed Enforcement M25 | Enforcement | Not set | Original Call Details ref 18447601Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.notice number 0453050258216320Good MorningI am not sure if this is the correct way but I would like to have more information with regards to the variable speed around the M25 on the 21052017 circa 2200Hrs.I joined the M25 from the M26 around 2100 Hrs and it was the only stretch of my journey which had any form of volume of car which forced me to pay more attention to my surroundings.So during my transit through the variable speed limit that was still in force up to before the M40 I could not understand why as the volume of cars was more than fluid.To that effect can you or the correct department provide me with evidence of the necessity to have the speed restriction in place from 2000 to 2300 Hrs on the 21052017 including the traffic out of the M4 onto the M25.Have you now changed the trigger for the speed restriction to the first gangway. I recall this being in place at the second one.I also notice that variable speed information are not promoted to the traffic information provided by the sat nav provider. Why is this not the case?Surely if you are intended to promote safety and traffic management this information should be made available ahead of driver hitting any congested zone! Many ThanksRegards Although customer doesnt specifically state he was going clockwise he mentions his route involved joining the M25 from the M26 and heading towards the M40 as well as passing the junction for the M4.FWD to Speed Enforcement M25 to respond 220617Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me. I assume from the information provided that the notice number relates to an alleged speeding offence notification. If you provide details of the location to which this relates then I can identify the reason for the speed restriction. Please note though that Highways England is not an Enforcement Authority. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry as the speed limit applicable to any speeding offences can only be confirmed from the information held by the Police. Variable mandatory speed limits are set on smart motorways to forewarn drivers of conditions ahead; they often relate to traffic congestion a reported incident or roadworks. The signals may be set automatically or manually. The intention is to promote safety by reducing the speed of vehicles approaching the affected section of motorway avoiding stopstart conditions and the need for sudden braking.Regards SE Regional Enforcement Coordinator ODSE Operations & StewardshipFollow up. Completed Followup call detailsDear Sirs as I have not been given the specific information I am after I wish to formally complain about the service I received.Please indicate the correct process to follow for me to obtain relevant information which will enable me to assess my next step.Regards Now Raised as a Stage 1 Complaint FWD to Speed Enforcement M25LS 02072017 Please refer to todays response to CCC Call # 18447601 M25 J1415 clockwise on 21 May 2017 at 2211 Regards SE Regional Enforcement Coordinator ODSE Operations & StewardshipLog updated 08072017Update from customer received 050717Please see below complaint. Not sure the previous email was acted upon. The following response was sent by on 070717Dear Further to your further email below I have made further enquiries about traffic count data and have been sent the following 15 minute count data relating to the clockwise M25 carriageway at the enforcement gantry locationDateTimePeriodIDTime Period EndingTotal Traffic Flow2105201785213094921052017862145843210520178722007432105201788221566721052017892230612I have also made further enquiries about MIDAS and have been sent the following information in response to your enquiryMIDAS automatic signalling responds to both Speed and Flow of the motorway traffic. In general there are separate thresholds set for both flow and speed which are brought together in a matrix table to determine what speed to display. After the congestion has dispersed the congested levels of speed and flow do not disperse directly. A delay is built in so that the dispersion of congestion is allowed to follow its course before the speed restrictions are removed. This is a proven and necessary smoothing of the output. In practice it provides between about 25 minutes delay depending on the prior level of congestion and the speed at which congestion disperses.If you have any further enquiries would you please relay them to our Customer Contact Centre who will forward to the relevant subject matter staff.Regards SE Regional Enforcement Coordinator ODSE Operations & StewardshipHighways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.uk Therefore the response has overlapped the customer chase up so not forwarding chase up on.Closing log as customer was responded to on 070717 080717 | 0 | |
| 18535637 | 06/10/2017 | Complaint | Phone | No | M25 | Speed Enforcement SE (REC) | Enforcement | Not set | The customer wants to know when smart motorway was introduced was the the public informed of how the speed cameras work? The customer is concerned with the M25 The customer wants to know in particular junction number 1718. The customer was travelling on the motorway on the 05102017 and the speed variable was showing 60mph then it dropped at the gantry to 50 or 40 mph. The customer was travelling on the 5 October at Time 2230 2300 hrs. He would like to know if the customer has a speeding ticket I have advised 14 working days to receive the speeding ticket but is worried and wants to know if he can know earlier. Vehicle Reg . Also the customer wants to know what roadworks was carried out at the exit to Rickmansworth junction closed? He would like to know full details of the road work that was carried out becuase he belieevs that there was no work carried out on the above date and time. Fwd to Service Delivery East and Speed Enforcement M25 07102017log sent off by due to email outlook issuesClosed Call Update 091017Please close this to Service Delivery this is for the M25 Safety Partnership Liaison to investigate. Highways England only provide the equipment prosecution is dealt with by the PoliceKind regards National Consistency Manager EastHighways England Woodlands Manton Lane Bedford MK41 7LW Web httpwww.highways.gov.uk. Liaised with and we believe M25 Safety Partnership will be Speed Enforcement. Log stated it has been sent to them already but cannot find this dept in the emails it was sent to.Redirected Speed Enforcement M25 awaiting update from M25 Bell Common 091017 Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me. Having investigated this enquiry from the data available to me I can advise at the above date and time the following mandatory speed limits were set in the vicinity of junction 18 in the anticlockwise direction for roadworks due to take place that night between 2200 and 05005157B 60mph at 21545147B 50mph at 2154 over Lanes 24 Lane 1 displayed "Move to Rightsymbol5138B 50mph then 40mph at 2154 over Lanes 24 Lane 1 displayed 50 40 30 20mph to Red X in quick successionLane 1 of the M25 was closed for a short length and the exit slip to junction 18 was closed due to the proximity of the roadworks which were to replace a bracket at the gantry before the exit slip. Works do not take place until after the signal setting and roadworks coning have been completed and confirmed to be safe for operatives to work on the carriageway. Please note that Highways England is not an Enforcement Authority so is not able to advise about the possibility of a speeding ticket. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry as the speed limit applicable to any speeding offences can only be confirmed from the information held by the Police. Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.ukEmail address closedupdated 12102017 CCCEmail address provided appears to be inaccessible. Please check your records and advise customer.Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.ukEmail address logged for call back to confirm email address. 12102017 ***CCCCCEmail address provided appears to be inaccessible. Please check your records and advise customer.Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.ukEmail address Delivery has failed to these recipients or A problem occurred while delivering this message to this email address. Try sending this message again. If the problem continues please contact your helpdesk.The following organization rejected your message [104.47.9.33].CALLED CUSTOMER & LEFT VMAILAS PER ABOVE WE NEED TO CONFIRM HIS EMAIL ADDRESS SO THAT SE SPEED ENFORCEMENT CAN RESPOND TO THE CUSTOMERS COMPLAINTLOG UPDATED**161017Dear Please response below now that customers email address has been amended.Regards Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.ukEmail address Sent 11 October 2017 1134To Cc CCC Closed CallsSubject RE HAIL Call # 18535637 M25 J1718 on 05 October 2017 at 22302300 Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me.Having investigated this enquiry from the data available to me I can advise at the above date and time the following mandatory speed limits were set in the vicinity of junction 18 in the anticlockwise direction for roadworks due to take place that night between 2200 and 05005157B 60mph at 21545147B 50mph at 2154 over Lanes 24 Lane 1 displayed "Move to Rightsymbol5138B 50mph then 40mph at 2154 over Lanes 24 Lane 1 displayed 50 40 30 20mph to Red X in quick successionLog updated already closed 18.10.17 | 0 |
| 18543110 | 16/10/2017 | Complaint | Phone | No | M25 | Speed Enforcement SE (REC) | Enforcement | Not set | Original Call Details ref 18535637The customer wants to know when smart motorway was introduced was the the public informed of how the speed cameras work? The customer is concerned with the M25 The customer wants to know in particular junction number 1718. The customer was travelling on the motorway on the 05102017 and the speed variable was showing 60mph then it dropped at the gantry to 50 or 40 mph. The customer was travelling on the 5 October at Time 2230 2300 hrs. He would like to know if the customer has a speeding ticket I have advised 14 working days to receive the speeding ticket but is worried and wants to know if he can know earlier. Vehicle Reg . Also the customer wants to know what roadworks was carried out at the exit to Rickmansworth junction closed? He would like to know full details of the road work that was carried out becuase he belieevs that there was no work carried out on the above date and time. Fwd to Service Delivery East and Speed Enforcement M25 07102017log sent off by MRE due to email outlook issuesClosed Call Update 091017Please close this to Service Delivery this is for the M25 Safety Partnership Liaison to investigate. Highways England only provide the equipment prosecution is dealt with by the PoliceKind regards Consistency Manager EastHighways England Woodlands Manton Lane Bedford MK41 7LW Web httpwww.highways.gov.ukLiaised with and we believe M25 Safety Partnership will be Speed Enforcement. Log stated it has been sent to them already but cannot find this dept in the emails it was sent to.Redirected Speed Enforcement M25 awaiting update from M25 Bell Common 091017 Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me.Having investigated this enquiry from the data available to me I can advise at the above date and time the following mandatory speed limits were set in the vicinity of junction 18 in the anticlockwise direction for roadworks due to take place that night between 2200 and 05005157B 60mph at 21545147B 50mph at 2154 over Lanes 24 Lane 1 displayed "Move to Rightsymbol5138B 50mph then 40mph at 2154 over Lanes 24 Lane 1 displayed 50 40 30 20mph to Red X in quick successionLane 1 of the M25 was closed for a short length and the exit slip to junction 18 was closed due to the proximity of the roadworks which were to replace a bracket at the gantry before the exit slip. Works do not take place until after the signal setting and roadworks coning have been completed and confirmed to be safe for operatives to work on the carriageway.Please note that Highways England is not an Enforcement Authority so is not able to advise about the possibility of a speeding ticket. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry as the speed limit applicable to any speeding offences can only be confirmed from the information held by the Police. Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.uk closedupdated 12102017 CCCEmail address provided appears to be inaccessible. Please check your records and advise customer.Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.uk logged for call back to confirm email address. 12102017 ***CCCCCEmail address provided appears to be inaccessible. Please check your records and advise customer.Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.uk Delivery has failed to these recipients occurred while delivering this message to this email address. Try sending this message again. If the problem continues please contact your helpdesk.The following organization rejected your message [104.47.9.33].CALLED CUSTOMER & LEFT VMAILAS PER ABOVE WE NEED TO CONFIRM HIS EMAIL ADDRESS SO THAT SE SPEED ENFORCEMENT CAN RESPOND TO THE CUSTOMERS COMPLAINTLOG UPDATED** 161017Followup call detailsCustomer called returning your call. Custoemr advised his email address is. Customer has asked for the response to be said back to him today. 16.10.17_____CCCPlease close for SE REC. Response has been resent to customer under ref # 18535637.Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ Web httpwww.highways.gov.uk____Closed as per above. email 18102017CCCCustomer enquiry # 18535637 relates to the M25 J1718 not the M3A316. enquiry was about M3A316 so info below is relevant but should not relate to # 18535637.Fyi the problem I had with the email address was resolved yesterday when CCC # 18543110 arrived with a different email address for same enquiry as # 18535637. I responded to customer yesterday and ccd CCC Closed Calls appears to have transmitted OK. Regards 19102017 log updated already closed | 0 |
| 18743853 | 16/05/2018 | Complaint | No | M1 | Speed Enforcement East (REC) | Enforcement | J10 | Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.HiI would like to make an official complaint about the way in which variable speed limits are implemented. I recently received a penalty for driving at 47mph on the M1 motorway. I accept that the overhead gantry said it was 40mph but my complaint is that there was absolutely no reason for it to be that slow. There was no crash no workers in the road no excess traffic there are 4 lanes no decreased visibility etc.I would like to know who makes these seemingly random decisions about variable road speeds and why. I think the signs should say why the traffic is being slowed especially when it is by almost half normal speed. Otherwise it just looks like you are out to catch people like me who are not driving unsafely at all. But maybe that is the idea.My other complaint is the punishment. I really dont see why there cant be more of a scale for speeding offences. How can it be that I get a £100 fine and 3 points on my license for going so slowly and essentially driving in a way that has no chance of causing an accident on a motorway and yet I would get the same penalty for doing many other offences that I would suggest are far more unsafe or reckless.I doubt anything will be done as its far easier to enforce catch and fine people for going fast than catch and fine them for doing things that actually cause accidents like chopping across lanes driving aggressively and not paying enough attention to the road. I attach my letter as proof of what I am saying and hope this can lead to at least some discussion on the subject.Yours truly FWD to Speed Enforcement East REC Is this something you are able to comment on? if not please advice who? 16052018 CCCPlease close call 18743853 for HE Area 8My response is attached Highways England Woodlands Manton Lane Bedford MK41 7LWWeb httpwww.highways.gov.ukDear Please find attached Highways Englands response to your speed enforcement enquiry.If you require any further information please do not hesitate to contact me.Kind Regards Assistant Asset Deve lopment AdministratorHighways England Woodlands Manton Lane Bedford MK41 7LWTel 44 0 300 470 6231 Web httpwww.highways.gov.ukLog updated and closed 23.05.18 | 0 | |
| 18842505 | 25/08/2018 | Complaint | Phone | No | M25 | Speed Enforcement SE (REC) ALL M25 also | Enforcement | Not set | Caller has been caught speeding and wishes to complain that the speed limit was reduced from 60 mph to 40mph within 1 gantry .Caller was travelling M25 anticlock swanlee 4116B and would like to know why the speed was reduced Fwd to SWRCC for responseIE 25082018CCC closed call response Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me.Having investigated this enquiry from the data available to me I can advise on the requested date and time that a mandatory speed limit of 40mph was set automatically between 09100941 due to congestion detected ahead. A message was displayed Queue ahead. The gantry preceding the enforcement gantry displayed a mandatory speed limit of 50mph between 09100920. A message was displayed Queue ahead.The signals are set to reduce the speed of traffic smooth the flow reduce the potential for flow breakdown and create a safer environment for the current traffic conditions. Drivers may not realise why these signals are set as there may be no apparent reason for the settings where the driver is located; it would normally be well ahead of that location. Please note that Highways England is not an Enforcement Authority therefore we do not provide evidence. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry as the speed limit applicable to any speeding offences can only be confirmed from the information held by Police. Please be aware that the recently upgraded speed enforcement system on our smart motorways generates a photo showing the speed limit displayed on the enforcement gantry at the exact time of the alleged offence and which should be obtainable from Surrey Police.If you have any queries about this response please contact our Customer Contact Centre quoting reference number #18842505.Sent on behalf of Log closed 30818 | 0 |
| 18926668 | 23/11/2018 | Complaint | Phone | No | m25-m3 interchange | Speed Enforcement SE (REC) ALL M25 also | Enforcement | 12 | Customer rang to complain about a speeding fine he got on the above time and date and location. He said there is only one sign and it could be easily missed and advises there should be more signs to give advanced warning. email 231118Dear .Thank you for your enquiry to CCC recorded below which has been forwarded to me.I can advise that permanent average speed cameras enforce the permanent 50mph speed limit on the M3 mainline and both connecting slip roads coast bound through the M25 J12M3 J2 junction that has continued since the M3 J24a Smart Motorway has been completed. The 50mph speed limit is shown by fixed signs mounted on both sides of the slip roads just after the split between the coast bound and London bound directions. Please note that Highways England is not an Enforcement Authority. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry as the speed limit applicable to any speeding offences can only be confirmed from the information held by Police. If you require any further information please contact us or visit the Highways England website at www.highways.gov.uk. As you have been dissatisfied on this occasion we have handled your correspondence in accordance with the first stage of Highways Englands complaints process. For further details please see our website.Regards Assistant Service Call closed as above 271118 | 0 |
| 18935703 | 01/12/2018 | Complaint | No | m25 | Speed Enforcement SE (REC) ALL M25 also | Enforcement | 29 | Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.I would like to complain and bring to your attention the poor positioning of this camera for the following reasons after receiving a speeding ticket. Hopefully to bring to your attention the potential for reducing future unfair tickets being produced.I was travelling westbound on the A127 to join the M25 at JNCT29 heading northbound towards Enfield this junction is a roundabout junction underneath the M25 and at the entrance to the adjoin two lane slip road the right joining pretty much immediately with the left hand lane which I was in being much longer.So on entering the slip road from the roundabout there is only a fixed street sign suggesting a variable speed limitI was in a .9 litre car trying to get up to national speed limit uphill there is no illuminated suggestion that the speed is to be greatly reduced at this time. Of course I am still in the left hand slip road at the moment and have now got to the speed limit of 70MPH but still yet to join the M25 traffic. At the end of the slip road you are of course concentrating that you are joining the M25 safelyboth for vehicles that maybe behind and joining traffic in the immediate right hand lane i.e a lot of mirror useage now the end of this junction is approx. 400 yards from the gantry so my argument taking into all the previous suggested facts of trying to gain speed and checking to adjoin safelychange of lane etc is that I was then faced with having to safely considerably reduce my speed from 70 mph to 40 mph over 400 yards with other trailingfollowing vehicles.I managed to reduce my speed safely to 50mph but not enough in a short space of time Luckily I was offered an awareness course with no points to license however should there have been points I would certainly arguing my case at court due to the above points and my belief of a badly placed or badly illuminated advance warning from slip road reduction to speed.Google earth actually shows that there is an illuminated sign to the northbound entrance which has been subsequently replaced with a fixed unilluminated sign.I would value your thoughts on this matterKind Regards Director. FWd to Area 5 for response to the customer please The customer is complaining about the positioning of cameras. 011218OCR18935703 Area 5 Connect Plus DBFO011220189Not receivedResent as per OCR ZJocr 11122018************HI you are ok. Please close the above case. Area 5 are not responsible for the Camera on the M25 Junction 29. Please redirect the query to Highways England Godstone . They will be able to make some suggestions to the customers s comments. Regards ************resent to HE area 5 for response please 14.12.18From OCR18935703 HE Area 50112201834Closed to us and redirected to East RCCLog updated and redirected SD ERCCLDocr220119Dear CCCIn regards to 18935703 this CCC request dated the 1st December 2018. This is the first time SD East have received this? Please could you confirm why it was not sent to us previously as its well outside the 15 working day dead line at nearly 2 months old!Why was it sent to Connectplus? They have sat on it until the 11th Dec and said its not for them but it was again sent back to them on the 14th Dec? Then sent to us on the 22nd Jan. This is awful customer service I know Connectplus often sit on CCC enquiries before sending them back which then reflects back on us please could you find out what went wrong here? If Connectplus are at fault then I will speak to them directly.This is regarding a speed camera and its position so it should go to speedenforcementSE who should know who is responsible for these cameras.Please close for East.Kind Regards 230119 FWD to Speed Enforcement SE | 0 | |
| 19019517 | 08/03/2019 | 09:57:06 | Complaint | Phone | Not set | Not set | Speed Enforcement SE (REC) ALL M25 also | Enforcement | Customer called in to enquire some information why we had set the speed variation to 50mph on the 2301.2019 0444?He being taken to court and would like this information as matter of urgency for his personal understanding and evidence as he wouldnt be allowed to take speeding awareness course despite being his first offence.He was caught doing 74mph and Surrey Police have given him reason for the fine to be at that the time it was 50mph an hour that was set by HE.fwd to speeding enforcement southeastsmk 08032019From OCRCCCI have not seen the following enquiries in the speedenforcementSE inboxCalls Open for Longer Than 1 Days All RecordsPhone and EmailDate of Report08042019Call IDCustomer NameRelevant DepartmentDate LoggedWorking Days Open19039749 Speed Enforcement SE REC ALL M25 also27032019919038210 Speed Enforcement SE REC ALL M25 also260320191019019517 Speed Enforcement SE REC ALL M25 also0803201922Regards SE Regional Enforcement Coordinator ODSE Operations Highways England Bridge House 1 Walnut Tree Close Guildford GU1 4LZ www.highwaysengland.co.ukEmail address *****Resent to Speed Enforcement againNAS 080419Received in OCR on 11.04.19 CCCThis enquiry was responded to a month ago as attached but under a different ref no. #19019526. Thats three accusations by CCC of us not responding to enquiries that I have found to be false in the space of a week. Regards SE Regional Enforcement Coordinator ODSE Operations A closed call was sent to us on 19.03.19 at 0943 and the advisor flagged it and marked it as complete but never actually actioned it or closed it down. Ive found this closed call and actioned it correctly. See belowMorningPlease close as working on 19027384Regards Regional Support Manager Service Delivery EastNOW CLOSED see above 11.04.19 | Not set |
| 19050480 | 08/04/2019 | 20.39 | Complaint | Not set | M25 | Speed Enforcement SE (REC) ALL M25 also | Enforcement | Original Call Details ref 19049646Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.Dear SirMadamI have been penalised because you set a variable speed camera at a reduced speed on the m25 near Surrey You put up gantry signs stating roadworks at shortly after midnight and closed 2 left hand lanes as I approached the gantry a car on my left careered in front of me as they had just realised the lane was closing I increased my speed to 66mph to avoid them the camera flashed me Surrey police said they reviewed the footage and saw no other vehicles on the road a blatant untruth or your cameras do t record the entire road surface of the offending areaMy main concern however is that Surrey police state the limit reduction had been in place for a long period that night amazingly there were no road works in place and after a short distance the lanes were Reopened and speed limit increased I therefore see this as a money making activity on the part of highways England and it is my intention to prepare a statement for the national media and social media this manner of closing lanes. Reducing speedLimits for kp purpose other than to generate funds is immoral and disgracefulI do intend to complain to yourselves and would like to know the correct procedureI am given 3 points and £100 fine for travelling on a motorway at 66mph because someone within your agency seems it is appropriate Thank you Thank you for your email to the Highways England Customer Contact Centre dated 8 April regarding lane closures and speed restrictions on the M25.Your enquiry has been given the reference number of 19049646 please quote this in any future correspondence regarding this issue.So that we can fully respond to your complaint could you please confirm the following information?The date and time of your journeyWhich junctions were you between?Were you travelling clockwise or anticlockwise?Thank you once again for contacting Highways England and I hope that this helps with your enquiry. If you have any further enquiries regarding this or any other Highways England related issue please visit our website where information on all Highways England policies and procedures can be found httpswww.gov.ukgovernmentorganisationshighwaysengland. Alternatively you can contact us via email info@highwaysengland.co.uk or you can call our 24 hour Customer Contact Centre on 0300 123 5000.To help us identify and make improvements to our responses Id be very grateful if you could please take our feedback survey by clicking here.Kind regards Responded and closed. Email 080419Followup call detailsref 19049646Dear SirMadamThank you for your responseIn response to your query I was travelling long the M25 towards the A3 at approx 12.06am on 140319 J10 to J11 Wisley to ChertseyThank you for your help WD to Area 5 for response to customer email 08042019From Customer Enquiries Sent 09 April 2019 0825To CCC Closed CallsSubject FW CCC Customer Response Form Call # 19050480HiPlease close for Customer Enquiries and redirect to Highways England I believe this should go to team.Many thanksKind regards Customer Services AdvisorConnect Plus ServicesRedirected to Speed Enforcement this customer is complaining in regards to the fact that there was a reduced speed limit and reduced lanes for roadworks but there were no roadworks in sight at the time and the lanes were reopenned shortly after and speed limit increased. email 09.04.19#####Dear Thank you for your enquiry to CCC recorded below which has been forwarded to me. Having investigated this enquiry from the data available to me I can advise on the requested date and time that at the enforcement site a mandatory speed limit of 50mph was set between 22040424 for roadworks taking place ahead that night involving Lanes 1 & 2 closure and the message sign at that location displayed "Workforce in Road Slow". Reduced speed limits are used to ensure the safety of road workers as they put out or remove cones and temporary signing for roadworks; in this situation our control centre operators have to wait for confirmation that it is safe to change the signals. Drivers may not realise why these signals are set as there may be no apparent reason for the settings where the driver is located; it would normally be well ahead of that location.Please note that Highways England is not an Enforcement Authority. Our records are kept for operational purposes not speed enforcement and should be considered for information only in response to your enquiry. Any complaints about speed enforcement should be directed to the Enforcement Authority.If you have any queries about this response please contact our Customer Contact Centre quoting reference number #19050480.Regards SE Regional Enforcement Coordinator ODSE Operations *****CC response recievedclosed as per cc response 110419***** | Not set | |
| 19146774 | 23/07/2019 | 01:27:46 | Complaint | Phone | Not set | M25 | Speed Enforcement SE (REC) ALL M25 also | Enforcement | Original Call Details ref 19144918Customer called to sayMany people ignore the speed restrictions except where there are cameras as there are so many false alarms we dont believe them anymore. Its creating a situation where people do not believe the signs and that is a danger in itself. A system that forces safety is increasing accidents as you cant tell between a genuine speed limitation and a false alarm.He would like to know when the issues of false alarms will be rectified and how we can get around the system thinking 1 slow moving LGV is a sign of congestion.He would also like to know how the system resets itself if it slows all the traffic down how does it know when congestion has been relieved if everyone stays at 605040 mph.Sent to MIDASBC 20072019Followup call detailsFrom Sent 22 July 2019 1504To Highways EnglandSubject Re Response from Highways England to your enquiry. Ref 19144918Ok well thanks for the comprehensive reply.I think you still have your work cut out to improve the system.I would also point out another flaw with false alarms. I have been in a situation recently where there was a restriction in place for no apparent reason. This was confirmed later by your team.The trouble is where cameras are involved they are controlled by police. To cut a long story short youre in danger of being accused of deliberately trying to get drivers caught for speeding by reducing the speed limit for no apparent reason where police controlled cameras then catch drivers who dont comply. Conspiracy theorists will love that scenario and it nearly happened to me. I was not pleased ....... and I usually comply with all speed limits.fwd to midas Email 230719Hi think the customers new line of enquiry should be forwarded to the enforcement team for response or maybe just information as this is more of a comment than a request for a response.Thanks Calibration & Optimisation Services Manager South East and East Information and Technology Redirected to Speed Enforcement SE for responseinfo 250719 | Not set |
| 19148675 | 24/07/2019 | 15:28:04 | Complaint | Not set | M2 | Speed Enforcement SE (REC) ALL M25 also | Enforcement | Please can you reply to the attached email as soon as possible and keep me informed of any progress. Thank you.HiOn my journey from Margate to Gaydon this morning there were two issues Im really unhappy with.Around 5am the M2 was still closed and traffic was diverted off. Can you confirm when this was supposed to be reopened? Traffic lights on the exit roundabout not changed to allow for this and the diversion signs were poor and confusing. I ended up getting back on at the Faversham junction but we had to queue. Everyone in front of me was confused with people doing U turns and stopping with the confusion. This delayed me by 20mins.Secondly on the M25 coming towards the M40 turn off the speed limit signs started coming on. The Traffic was light to moderate and there were no roadworks. Often frequent commuters like myself notice these speed limits in this area do not represent the reality and are often phantom limits. So many motorists slow but still maintain a speed greater than these as its a false limit. Today the limit went to 60 at one point then to 40 then to 60 then to 50 for no apparent reason and no indication of an issue.With cars behind me I slowed but not to the 40mph limit and myself or cars in front may have been flashed? What I want understand is why these limits were applied and was it indeed a phantom event and if so why are enforcement cameras flashing? I would like to know how to appeal if I have indeed been flashed. I drive 20k miles a year have been commuting this for 15 years and have never had a speeding offence. I will be absolutely appalled if I have been set up here for a speeding offence for a non event.My vehicle reg is the time this morning for the camera was 618amCan you advise please on both my complaints. thanks email 240719 FWD to Area 4 and Area 5Hi As well as being sent to Area 4 to answer the customers enquiry regarding the M2 closure the second part of his complaint regarding the variable speed limits and speed cameras would need to go to the relevant department who look after the VMS on the M25 as we dont operate these. Ive been advised at Highways England may deal with the speed cameras although unfortunately I dont have any contact details to be able to pass to you.Could this enquiry please be closed on our end as were unable advise on this complaintMany thanksKind regards email 240719 FWD to Speed Enforcement | Not set |