See more information about this guidance

FOI release

Customer Enquiries

Updated 24 July 2019
Download CSV 14.7 KB

34005 A21 A21 A21. He require further information re stage 2 complaint Customer Enquiries Client Enquiry Condition of Highway CHW 22/05/2018 15:32 23/05/2018 11:10 Email
41857 Not set A21 A21 A21 HE requires information about a pothole on the the A21 Sevenaoks bypass Customer Enquiries Client Enquiry Pothole in Highway POT 27/11/2018 08:13 28/11/2018 14:26 Email
32261 Not set A21 A21 Tonbridge Bypass A21 Tonbridge Bypass. FOI re pothes and inspections Customer Enquiries Client Enquiry Pothole in Highway POT 24/04/2018 08:24 01/05/2018 14:02 Email
41804 Not set A21 A21 Tonbridge A21 Tonbridge customer emailed to say thank you for the informative email regarding the surface problems Customer Enquiries Compliment Condition of Highway CHW 26/11/2018 08:32 26/11/2018 08:32 Database
41830 18930365 A21 A21 Tonbridge A21 Tonbridge customer emailed to say thank you for the informative email regarding the surface problems Customer Enquiries Compliment Condition of Highway CHW 26/11/2018 12:29 26/11/2018 12:31 Database
29510 Not set A21 A21 A21 customer emailed to say he was happy with the way we carry out repairs Customer Enquiries Compliment Pothole in Highway POT 13/03/2018 08:35 13/03/2018 09:05 Email
41698 18924369 A21 A21 A21 customer unhappy with the condition of the carriageway since the dualling scheme has been completed Customer Enquiries Customer Complaint Condition of Highway CHW 22/11/2018 08:20 22/11/2018 08:23 Database
33170 Not set A21 A21 A21 complaint regarding the constant closures of the A21 Customer Enquiries Customer Complaint Condition of Highway CHW 08/05/2018 15:48 15/05/2018 11:36 Email
41674 18924369 A21 A21 A21 customer complaint about the condition of the A21 outside his house and drivers speeding in the area Customer Enquiries Customer Complaint Condition of Highway CHW 21/11/2018 12:10 21/11/2018 12:19 Telephone
27940 18650021 A21 A21 A21 customer would like to know why all the potholes in the area were not repaired on the same day and advises its a waste of taxpayers money Customer Enquiries Customer Complaint Pothole in Highway POT 19/02/2018 10:26 05/03/2018 11:10 Email
31778 18709578 A21 A21 A21 customer has a number of queries regarding the carriageway Customer Enquiries Customer Enquiry Condition of Highway CHW 16/04/2018 08:38 25/04/2018 12:47 Email
30892 Not set A21 A21 A21 customer advising about bad stretches of the carriageway Customer Enquiries Customer Enquiry Condition of Highway CHW 29/03/2018 12:10 12/04/2018 16:35 Email
31684 18707460 A21 A21 Westbound A21 Westbound customer advises he had an accident due to the condition of the carriageway Customer Enquiries Customer Enquiry Condition of Highway CHW 12/04/2018 13:24 26/04/2018 16:00 Telephone
32143 Not set A21 A21 Dibdens Lane and Morleys junction A21 Dibdens Lane and Morleys junction customer asking for information on resurfacing in the area Customer Enquiries Customer Enquiry Condition of Highway CHW 20/04/2018 12:30 04/05/2018 13:20 Email
25713 18622161 A21 A21 A21 twitter comment about the road Customer Enquiries Customer Enquiry Condition of Highway CHW 21/01/2018 13:13 21/01/2018 13:14 Database
28379 Not set A21 A21 A21 customer advises there are a lot of stones on the road which is making is dangerous Customer Enquiries Customer Enquiry Condition of Highway CHW 23/02/2018 15:18 06/03/2018 14:32 Email
30320 Not set A21 A21 Pembury Road A21 Pembury Road customer reports large section of the carriageway breaking up Customer Enquiries Customer Enquiry Condition of Highway CHW 21/03/2018 15:31 04/04/2018 11:33 Telephone
28929 18649532 A21 A21 Tonbridge Northbound A21 Tonbridge Northbound compensation claim for damage to vehicle due to pothole Customer Enquiries Customer Enquiry Condition of Highway CHW 06/03/2018 15:24 06/03/2018 15:27 Database
21228 Not set A21 A21 A21 customer advised of multiple defects on the road and asked if we can look into these areas too Customer Enquiries Customer Enquiry Condition of Highway CHW 31/10/2017 09:27 31/10/2017 10:56 Email
25095 18615954 A21 A21 A21 tweet about numerous potholes Customer Enquiries Customer Enquiry Condition of Highway CHW 14/01/2018 10:47 14/01/2018 10:52 Database
41896 18927056 A21 A21 Castle Hill A21 Castle Hill HE have advised we need to respond to customer regarding the french drain issue Customer Enquiries Customer Enquiry Condition of Highway CHW 27/11/2018 12:42 30/11/2018 11:37 Email
43106 Not set A21 A21 A21 customer asking what is being done in regards to the flooding and when Customer Enquiries Customer Enquiry Condition of Highway CHW 19/12/2018 08:52 19/12/2018 14:42 Email
25545 Not set A21 A21 A21 customer asking when permanent works will be carried out on the potholes and also vegetation issues Customer Enquiries Customer Enquiry Condition of Highway CHW 18/01/2018 09:18 02/02/2018 10:00 Email
25716 18622185 A21 A21 Tonbridge A21 Tonbridge report of a pothole Customer Enquiries Customer Enquiry Condition of Highway CHW 21/01/2018 13:22 21/01/2018 13:23 Database
25725 18622426 A21 A21 Tonbridge A21 Tonbridge reports of issues with the c/way Customer Enquiries Customer Enquiry Condition of Highway CHW 21/01/2018 14:06 21/01/2018 14:07 Database
29444 Not set A21 A21 A21 customer reports a number of potholes on the carriageway Customer Enquiries Customer Enquiry Condition of Highway CHW 12/03/2018 12:59 26/03/2018 15:42 Email
38048 Not set A21 A21 A21 customer advising there are a number of potholes on the carriageway at various locations Customer Enquiries Customer Enquiry Condition of Highway CHW 20/08/2018 08:42 03/09/2018 14:17 Email
31786 18710028 A21 A21 A21 Various locations customer reports dangerous potholes on the carriageway Customer Enquiries Customer Enquiry Condition of Highway CHW 16/04/2018 09:03 27/04/2018 13:10 Email
25335 Not set A21 A21 Tonbridge bypass A21 Tonbridge bypass customer advises a new pothole has appeared adjacent to the one which caused problems last week Customer Enquiries Customer Enquiry Pothole in Highway POT 16/01/2018 13:40 19/01/2018 14:27 Email
28948 Not set A21 A21 Tonbridge A21 Tonbridge customer emailed in response to email about inspections and repairs Customer Enquiries Customer Enquiry Pothole in Highway POT 07/03/2018 07:43 20/03/2018 11:50 Email
32887 Not set A21 A21 Haysden Lake A21 Haysden Lake customer advises there are potholes in the area Customer Enquiries Customer Enquiry Pothole in Highway POT 03/05/2018 08:33 17/05/2018 11:59 Email
31385 18703575 A21 A21 A21 customer reports a number of sections of potholes on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 09/04/2018 08:46 25/04/2018 15:49 Telephone
40985 Not set A21 A21 A21 customer reports a large pothole on lane 1 of the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 07/11/2018 08:38 07/11/2018 15:41 Email
25048 18614607 A21 A21 Northbound after Tonbridge Southborough A21 Northbound after Tonbridge Southborough slips compensation claim for damage to vehicle due to pothole Customer Enquiries Customer Enquiry Pothole in Highway POT 12/01/2018 13:50 12/01/2018 14:11 Email
25401 18618258 A21 A21 A21 customer advises of a number of potholes on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 17/01/2018 09:30 31/01/2018 08:06 Telephone
24526 18608969 A21 A21 A21 local authority reporting pothole Customer Enquiries Customer Enquiry Pothole in Highway POT 08/01/2018 08:54 08/01/2018 10:31 Database
25039 18614591 A21 A21 Towbridge Northbound A21 Towbridge Northbound compensation claim for damage to vehicle due to pothole Customer Enquiries Customer Enquiry Pothole in Highway POT 12/01/2018 13:26 12/01/2018 13:57 Database
25666 18620250 A21 A21 Northbound A21 Northbound compensation claim for damage to vehicle due to pothole Customer Enquiries Customer Enquiry Pothole in Highway POT 19/01/2018 13:26 19/01/2018 13:29 Database
26543 Not set A21 A21 A21 Customer emailed to say thank you for response Customer Enquiries Customer Enquiry Pothole in Highway POT 31/01/2018 08:38 31/01/2018 08:39 Database
32800 Not set A21 A21 A21 customer emailed to say thank you for the update and he hopes the potholes are repaired Customer Enquiries Customer Enquiry Pothole in Highway POT 02/05/2018 08:29 02/05/2018 08:31 Database
33110 18735831 A21 A21 Tonbridge Bypass A21 Tonbridge Bypass customer advises there are potholes reappearing on the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 08/05/2018 11:19 18/05/2018 11:29 Email
28322 18653683 A21 A21 A21 caller informed HE of lots of potholes on the A21 Customer Enquiries Customer Enquiry Pothole in Highway POT 22/02/2018 15:42 22/02/2018 15:43 Database
31825 18710716 A21 A21 A21 customer reports a number of potholes on the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 16/04/2018 12:19 16/04/2018 12:21 Telephone
31239 Not set A21 A21 Medway Bridge A21 Medway Bridge customer reports a severe pothole on the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 04/04/2018 13:10 17/04/2018 15:14 Email
42757 18944722 A21 A21 Tonbridge Southbound A21 Tonbridge Southbound customer advises of potholes on the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 11/12/2018 13:10 11/12/2018 14:16 Database
41151 18914369 A21 A21 Tonbridge A21 Tonbridge customer would like a timeline of events as her daughter has hurt her back after hitting this pothole Customer Enquiries Customer Enquiry Pothole in Highway POT 09/11/2018 12:42 22/11/2018 16:01 Telephone
28323 Not set A21 A21 A21 customer reports a number of potholes on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 22/02/2018 15:55 08/03/2018 07:50 Email
32224 Not set A21 A21 Hayden Viaduct A21 Haysden Viaduct. Wanting to know when large potholes are going to be repaired & when is planned resurfacing happening Customer Enquiries Customer Enquiry Pothole in Highway POT 23/04/2018 12:41 02/05/2018 15:42 Email
33301 18738166 A21 A21 Northbound A21 Northbound. Massive potholes need fixing Customer Enquiries Customer Enquiry Pothole in Highway POT 10/05/2018 12:48 24/05/2018 10:22 Email
33510 18742401 A21 A21 Haysden Lane A21 Northbound Haysden Lane customer reports potholes at this location Customer Enquiries Customer Enquiry Pothole in Highway POT 15/05/2018 08:59 17/05/2018 14:15 Telephone
35259 18775492 A21 A21 Tonbridge Southbound A21 Tonbridge Southbound customer advises there are dangerous potholes on the bridge Customer Enquiries Customer Enquiry Pothole in Highway POT 18/06/2018 15:21 27/06/2018 12:45 Email
26005 18625445 A21 A21 Lower Haysden Lane A21 Lower Haysden Lane customer reports pothole on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 24/01/2018 08:50 24/01/2018 08:52 Database
42615 18943101 A21 A21 Tonbridge Southbound A21 Tonbridge Southbound customer called to report a pothole on the carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 10/12/2018 09:23 10/12/2018 09:25 Database
41307 18907895 A21 A21 Hildenborough S/B A21 Hildenborough S/B customer reports pothole on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 13/11/2018 08:29 15/11/2018 11:33 Email
41060 Not set A21 A21 Haysden A21 Haysden customer reports pothole on carriageway which may have caused damage to her vehicle Customer Enquiries Customer Enquiry Pothole in Highway POT 08/11/2018 08:50 08/11/2018 11:46 Email
40309 Not set A21 A21 Various Locations A21 Various Locations customer response to email regarding potholes on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 23/10/2018 15:10 23/10/2018 15:37 Database
26434 18631029 A21 A21 Northbound A21 Northbound customer reports sizeable pothole on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 30/01/2018 09:02 30/01/2018 09:03 Database
25745 18622876 A21 A21 Tonbridge Bypass A21 Tonbridge Bypass Kent Police advising there is a potole between lanes 1 and 2 Customer Enquiries Customer Enquiry Pothole in Highway POT 22/01/2018 09:00 30/01/2018 09:47 Database
26003 18625417 A21 A21 Tonbridge A21 Tonbridge customer advises his car hit a pothole on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 24/01/2018 08:46 08/02/2018 15:42 Email
31683 Not set A21 A21 A21 customer reports various potholes on carriageway Customer Enquiries Customer Enquiry Pothole in Highway POT 12/04/2018 13:20 26/04/2018 16:01 Email
30603 Not set A21 A21 A21 customer emailed to say thank you for the update Customer Enquiries Customer Enquiry Pothole in Highway POT 27/03/2018 08:35 27/03/2018 08:36 Database
25714 Not set A21 A21 Tonbridge cusotmer is claiming that dozens of cars have been affected by road surface Customer Enquiries Customer Enquiry Red Claim RED 21/01/2018 13:14 21/01/2018 13:15 Database
24180 18605631 A21 Pembury Customer making compensation claim for damage to vehicle Customer Enquiries Customer Enquiry Red Claim RED 02/01/2018 15:58 02/01/2018 15:59 Database
25123 Not set A21 Tunbridge wells potholes in road - red claim Customer Enquiries Customer Enquiry Red Claim RED 14/01/2018 13:33 14/01/2018 13:33 Database
25110 18615696 A21 A21 Tonbridge northbound claim for pothole on carriageway Customer Enquiries Customer Enquiry Red Claim RED 14/01/2018 11:57 14/01/2018 11:57 Database
25124 Not set A21 Tonbridge northbound red claim Customer Enquiries Customer Enquiry Red Claim RED 14/01/2018 13:35 14/01/2018 13:35 Telephone
34906 18769224 A21 Tonbridge Customer making claim for compensation Customer Enquiries Customer Enquiry Red Claim RED 11/06/2018 13:06 11/06/2018 13:07 Database
24206 18606238 A21 Hildenbrough Customer claim for compensation for damage to vehicle Customer Enquiries Customer Enquiry Red Claim RED 03/01/2018 08:52 03/01/2018 08:53 Database
25710 18621855 A21 A21 Northbound slightly north of Haysden Lane junction customer is claiming for damage to tyre Customer Enquiries Customer Enquiry Red Claim RED 21/01/2018 13:01 21/01/2018 13:12 Database
28554 18660308 A21 Tonbridge Customer claim for compensation Customer Enquiries Customer Enquiry Red Claim RED 27/02/2018 13:47 27/02/2018 13:49 Database
25113 18615743 A21 A21 Tonbridge northbound pothole caused damage Customer Enquiries Customer Enquiry Red Claim RED 14/01/2018 12:02 14/01/2018 12:02 Database
27781 Not set A21 A21 A21 customer reports series of potholes near the centre of the road Customer Enquiries Local Authority Enquiry Condition of Highway CHW 15/02/2018 12:33 02/03/2018 11:39 Email
27572 Not set A21 A21 A21 damage to vehicle due to pothole on carriageway Customer Enquiries Local Authority Enquiry Pothole in Highway POT 13/02/2018 12:40 13/02/2018 15:51 Email
41356 Not set A21 A21 Medway Viaduct A21 Medway Viaduct customer reports damage to vehicle due to a pothole on the carriageway Customer Enquiries Local Authority Enquiry Pothole in Highway POT 13/11/2018 13:22 14/11/2018 08:49 Email
20083 Not set A21 A21 Near Hildenborough A21 customer advises there are 2 potholes on the southbound carriageway Customer Enquiries Local Authority Enquiry Pothole in Highway POT 04/10/2017 14:12 17/10/2017 11:37 Email