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Civil Service People Survey 2009 - 2018: Mean Civil Servants' Scores

Updated 25 April 2019
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Measure Label 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
EES Employee engagement index (B47-B51) 0.51 0.49 0.5 0.51 0.54 0.54 0.55 0.56 0.58 0.58
mw_ts My work theme score (B01-B05) 0.65 0.64 0.64 0.66 0.71 0.71 0.71 0.72 0.73 0.73
op_ts Organisational objectives and purpose theme score (B06-B07) 0.73 0.74 0.74 0.76 0.79 0.78 0.79 0.8 0.81 0.8
lm_ts My manager theme score (B08-B17) 0.6 0.61 0.61 0.63 0.65 0.65 0.67 0.68 0.69 0.69
mt_ts My team theme score (B18-B20) 0.73 0.74 0.74 0.75 0.78 0.78 0.8 0.8 0.81 0.81
ld_ts Learning and development theme score (B21-B24) 0.46 0.39 0.39 0.42 0.47 0.49 0.51 0.52 0.53 0.54
if_ts Inclusion and fair treatment theme score (B25-B28) 0.7 0.69 0.69 0.7 0.72 0.72 0.73 0.74 0.76 0.76
rw_ts Resources and workload theme score (B29-B34) 0.66 0.67 0.67 0.68 0.69 0.68 0.68 0.69 0.7 0.71
pb_ts Pay and benefits theme score (B35-B37) 0.32 0.3 0.27 0.27 0.29 0.27 0.27 0.31 0.29 0.3
lc_ts Leadership and managing change theme score (B38-B46) 0.28 0.27 0.28 0.31 0.36 0.36 0.38 0.4 0.42 0.43
B01 B01. I am interested in my work (% strongly agree or agree) 0.85 0.83 0.83 0.85 0.87 0.87 0.87 0.88 0.88 0.88
B02 B02. I am sufficiently challenged by my work (% strongly agree or agree) 0.71 0.7 0.71 0.73 0.77 0.78 0.79 0.8 0.8 0.8
B03 B03. My work gives me a sense of personal accomplishment (% strongly agree or agree) 0.67 0.65 0.66 0.67 0.73 0.72 0.73 0.74 0.75 0.75
B04 B04. I feel involved in the decisions that affect my work (% strongly agree or agree) 0.45 0.42 0.43 0.45 0.51 0.52 0.52 0.53 0.55 0.55
B05 B05. I have a choice in deciding how I do my work (% strongly agree or agree) 0.58 0.58 0.58 0.59 0.64 0.65 0.64 0.66 0.68 0.69
B06 B06. I have a clear understanding of [my organisation's] objectives (% strongly agree or agree) 0.72 0.72 0.73 0.74 0.77 0.77 0.78 0.78 0.8 0.79
B07 B07. I understand how my work contributes to [my organisation's] objectives (% strongly agree or agree) 0.75 0.76 0.76 0.77 0.8 0.8 0.8 0.81 0.82 0.81
B08 B08. My manager motivates me to be more effective in my job (% strongly agree or agree) 0.58 0.6 0.6 0.62 0.65 0.66 0.67 0.68 0.7 0.7
B09 B09. My manager is considerate of my life outside work (% strongly agree or agree) 0.71 0.73 0.73 0.74 0.76 0.76 0.78 0.79 0.81 0.82
B10 B10. My manager is open to my ideas (% strongly agree or agree) 0.72 0.73 0.73 0.74 0.77 0.77 0.78 0.78 0.8 0.8
B11 B11. My manager helps me to understand how I contribute to [my organisation's] objectives (% strongly agree or agree) 0.54 0.55 0.56 0.58 0.62 0.62 0.63 0.65 0.66 0.66
B12 B12. Overall, I have confidence in the decisions made by my manager (% strongly agree or agree) 0.65 0.65 0.65 0.66 0.69 0.69 0.7 0.72 0.73 0.74
B13 B13. My manager recognises when I have done my job well (% strongly agree or agree) 0.73 0.74 0.74 0.74 0.76 0.76 0.77 0.77 0.79 0.78
B14 B14. I receive regular feedback on my performance (% strongly agree or agree) 0.59 0.62 0.62 0.63 0.65 0.65 0.67 0.68 0.69 0.68
B15 B15. The feedback I receive helps me to improve my performance (% strongly agree or agree) 0.55 0.55 0.55 0.57 0.6 0.6 0.62 0.63 0.64 0.64
B16 B16. I think that my performance is evaluated fairly (% strongly agree or agree) 0.59 0.59 0.59 0.59 0.61 0.6 0.61 0.62 0.65 0.66
B17 B17. Poor performance is dealt with effectively in my team (% strongly agree or agree) 0.38 0.37 0.37 0.38 0.41 0.41 0.42 0.43 0.43 0.43
B18 B18. The people in my team can be relied upon to help when things get difficult in my job (% strongly agree or agree) 0.8 0.81 0.81 0.82 0.83 0.83 0.85 0.85 0.86 0.85
B19 B19. The people in my team work together to find ways to improve the service we provide (% strongly agree or agree) 0.75 0.76 0.76 0.77 0.79 0.8 0.81 0.82 0.82 0.82
B20 B20. The people in my team are encouraged to come up with new and better ways of doing things (% strongly agree or agree) 0.65 0.66 0.66 0.68 0.72 0.72 0.74 0.74 0.75 0.75
B21 B21. I am able to access the right learning and development opportunities when I need to (% strongly agree or agree) 0.6 0.53 0.53 0.55 0.6 0.61 0.62 0.62 0.62 0.63
B22 B22. Learning and development activities I have completed in the past 12 months have helped to improve my performance (% strongly agree or agree) 0.49 0.43 0.42 0.43 0.48 0.5 0.52 0.52 0.53 0.53
B23 B23. There are opportunities for me to develop my career in [my organisation] (% strongly agree or agree) 0.38 0.26 0.27 0.33 0.39 0.43 0.46 0.5 0.52 0.53
B24 B24. Learning and development activities I have completed while working for [my organisation] are helping me to develop my career (% strongly agree or agree) 0.38 0.33 0.33 0.36 0.4 0.42 0.43 0.46 0.47 0.47
B25 B25. I am treated fairly at work (% strongly agree or agree) 0.76 0.74 0.74 0.75 0.76 0.76 0.77 0.77 0.79 0.79
B26 B26. I am treated with respect by the people I work with (% strongly agree or agree) 0.83 0.82 0.82 0.82 0.84 0.84 0.85 0.85 0.85 0.85
B27 B27. I feel valued for the work I do (% strongly agree or agree) 0.54 0.53 0.53 0.55 0.6 0.6 0.61 0.63 0.64 0.65
B28 B28. I think that [my organisation] respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) (% strongly agree or agree) 0.67 0.67 0.66 0.68 0.7 0.7 0.71 0.72 0.74 0.75
B29 B29. I get the information I need to do my job well (% strongly agree or agree) 0.55 0.6 0.61 0.62 0.66 0.64 0.65 0.66 0.66 0.67
B30 B30. I have clear work objectives (% strongly agree or agree) 0.69 0.71 0.72 0.73 0.75 0.74 0.75 0.75 0.75 0.75
B31 B31. I have the skills I need to do my job effectively (% strongly agree or agree) 0.83 0.83 0.84 0.83 0.85 0.85 0.84 0.85 0.85 0.86
B32 B32. I have the tools I need to do my job effectively (% strongly agree or agree) 0.64 0.64 0.64 0.63 0.64 0.62 0.62 0.63 0.64 0.65
B33 B33. I have an acceptable workload (% strongly agree or agree) 0.58 0.58 0.57 0.58 0.59 0.57 0.58 0.59 0.61 0.62
B34 B34. I achieve a good balance between my work life and my private life (% strongly agree or agree) 0.66 0.67 0.65 0.66 0.66 0.65 0.65 0.67 0.68 0.69
B35 B35. I feel that my pay adequately reflects my performance (% strongly agree or agree) 0.32 0.31 0.28 0.27 0.29 0.27 0.27 0.31 0.29 0.3
B36 B36. I am satisfied with the total benefits package (% strongly agree or agree) 0.36 0.32 0.29 0.3 0.33 0.31 0.31 0.33 0.33 0.34
B37 B37. Compared to people doing a similar job in other organisations I feel my pay is reasonable (% strongly agree or agree) 0.29 0.27 0.25 0.24 0.26 0.24 0.24 0.27 0.26 0.26
B38 B38. [Senior managers] in [my organisation] are sufficiently visible (% strongly agree or agree) 0.32 0.33 0.34 0.38 0.43 0.43 0.46 0.48 0.55 0.55
B39 B39. I believe the actions of [senior managers] are consistent with [my organisation's] values (% strongly agree or agree) 0.3 0.3 0.3 0.34 0.39 0.4 0.42 0.44 0.49 0.49
B40 B40. I believe that [the board has] a clear vision for the future of [my organisation] (% strongly agree or agree) 0.28 0.25 0.28 0.32 0.37 0.38 0.39 0.41 0.43 0.43
B41 B41. Overall, I have confidence in the decisions made by [my organisation's senior managers] (% strongly agree or agree) 0.25 0.23 0.24 0.27 0.32 0.33 0.35 0.38 0.41 0.42
B42 B42. I feel that change is managed well in [my organisation] (% strongly agree or agree) 0.23 0.22 0.21 0.23 0.27 0.27 0.29 0.3 0.32 0.32
B43 B43. When changes are made in [my organisation] they are usually for the better (% strongly agree or agree) 0.19 0.16 0.17 0.19 0.23 0.25 0.26 0.28 0.3 0.3
B44 B44. [My organisation] keeps me informed about matters that affect me (% strongly agree or agree) 0.45 0.43 0.44 0.47 0.52 0.51 0.51 0.54 0.55 0.55
B45 B45. I have the opportunity to contribute my views before decisions are made that affect me (% strongly agree or agree) 0.24 0.23 0.24 0.26 0.31 0.31 0.32 0.33 0.35 0.35
B46 B46. I think it is safe to challenge the way things are done in [my organisation] (% strongly agree or agree) 0.31 0.31 0.31 0.33 0.37 0.37 0.38 0.4 0.43 0.44
B47 B47. I am proud when I tell others I am part of [my organisation] (% strongly agree or agree) 0.42 0.4 0.41 0.43 0.49 0.5 0.5 0.53 0.56 0.57
B48 B48. I would recommend [my organisation] as a great place to work (% strongly agree or agree) 0.36 0.32 0.31 0.34 0.39 0.4 0.41 0.45 0.48 0.51
B49 B49. I feel a strong personal attachment to [my organisation] (% strongly agree or agree) 0.37 0.38 0.38 0.39 0.44 0.44 0.45 0.47 0.48 0.49
B50 B50. [My organisation] inspires me to do the best in my job (% strongly agree or agree) 0.32 0.31 0.31 0.33 0.39 0.39 0.41 0.44 0.46 0.46
B51 B51. [My organisation] motivates me to help it achieve its objectives (% strongly agree or agree) 0.3 0.28 0.28 0.31 0.36 0.37 0.39 0.41 0.44 0.44
B52 B52. I believe that [senior managers] in [my organisation] will take action on the results from this survey (% strongly agree or agree) 0.28 0.28 0.29 0.33 0.37 0.37 0.39 0.41 0.43 0.43
B53 B53. Where I work, I think effective action has been taken on the results of the last survey (% strongly agree or agree) n/a n/a 0.26 0.29 0.34 0.34 0.35 0.36 0.37 0.37
B54 B54. I am trusted to carry out my job effectively (% strongly agree or agree) n/a n/a n/a 0.84 0.87 0.86 0.86 0.87 0.88 0.88
B55 B55. I believe I would be supported if I try a new idea, even if it may not work (% strongly agree or agree) n/a n/a n/a 0.58 0.65 0.64 0.65 0.66 0.68 0.68
B56 B56. In [my organisation], people are encouraged to speak up when they identify a serious policy or delivery risk (% strongly agree or agree) n/a n/a n/a n/a n/a n/a n/a n/a 0.65 0.66
B57 B57. I feel able to challenge inappropriate behaviour in the workplace (% strongly agree or agree) n/a n/a n/a n/a n/a n/a n/a n/a 0.66 0.66
B58 B58. My organisation is committed to creating a diverse and inclusive workplace (% strongly agree or agree) n/a n/a n/a n/a n/a n/a n/a n/a 0.74 0.75
B59 B59. [Senior managers] in [my organisation] actively role model the behaviours set out in the Civil Service Leadership Statement (% strongly agree or agree) n/a n/a n/a n/a n/a n/a 0.34 0.41 0.45 0.45
B60 B60. My manager actively role models the behaviours set out in the Civil Service Leadership Statement (% strongly agree or agree) n/a n/a n/a n/a n/a n/a 0.58 0.61 0.65 0.66
B61 B61. I am aware of the Civil Service vision for 'A Brilliant Civil Service' (% strongly agree or agree) n/a n/a n/a n/a n/a n/a n/a n/a 0.46 0.53
B62 B62. I understand how my work contributes to helping us become 'A Brilliant Civil Service' (% strongly agree or agree) n/a n/a n/a n/a n/a n/a n/a n/a 0.4 0.45
C01_1 C01_1. I want to leave [my organisation] as soon as possible 0.08 0.1 0.1 0.09 0.09 0.09 0.1 0.1 0.09 0.09
C01_2 C01_2.I want to leave [my organisation] within the next 12 months 0.09 0.09 0.1 0.1 0.11 0.11 0.13 0.12 0.12 0.13
C01_3 C01_3. I want to stay working for [my organisation] for at least the next year 0.21 0.2 0.21 0.22 0.23 0.24 0.24 0.25 0.26 0.27
C01_4 C01_4. I want to stay working for [my organisation] for at least the next three years 0.61 0.61 0.6 0.59 0.57 0.55 0.53 0.53 0.53 0.51
D01 D01. Are you aware of the Civil Service Code? (% yes) 0.7 0.76 0.79 0.83 0.86 0.87 0.89 0.9 0.89 0.89
D02 D02. Are you aware of how to raise a concern under the Civil Service Code? (% yes) 0.45 0.51 0.57 0.61 0.64 0.65 0.67 0.69 0.69 0.68
D03 D03. Are you confident that if you raise a concern under the Civil Service Code in [your organisation] it would be investigated properly? (% yes) 0.51 0.55 0.57 0.59 0.63 0.63 0.63 0.65 0.67 0.66
E01 E01. During the past 12 months, have you personally experienced discrimination at work? (% yes) 0.12 0.13 0.12 0.12 0.12 0.12 0.13 0.13 0.13 0.14
E02_1 E02_1. Grounds of discrimination_Age (% yes to E01 selecting this option) 0.16 0.13 0.13 0.12 0.13 0.14 0.15 0.16 0.16 0.17
E02_2 E02_2. Grounds of discrimination_Caring responsibilities (% yes to E01 selecting this option) n/a 0.1 0.11 0.11 0.11 0.11 0.11 0.12 0.11 0.11
E02_3 E02_3. Grounds of discrimination_Disability (% yes to E01 selecting this option) 0.11 0.1 0.11 0.12 0.11 0.12 0.14 0.14 0.14 0.14
E02_4 E02_4. Grounds of discrimination_Ethnic background (% yes to E01 selecting this option) 0.09 0.06 0.06 0.06 0.07 0.07 0.07 0.07 0.08 0.09
E02_5 E02_5. Grounds of discrimination_Gender (% yes to E01 selecting this option) 0.12 0.1 0.1 0.1 0.11 0.12 0.12 0.12 0.14 0.14
E02_6 E02_6. Grounds of discrimination_Gender reassignment or perceived gender (% yes to E01 selecting this option) 0.01 0 0 0 0 0 0 0 0 0
E02_7 E02_7. Grounds of discrimination_Grade, pay band or responsibility level (% yes to E01 selecting this option) n/a 0.28 0.31 0.3 0.29 0.3 0.29 0.3 0.3 0.3
E02_8 E02_8. Grounds of discrimination_Main spoken/written language or language ability (% yes to E01 selecting this option) n/a 0.04 0.04 0.04 0.03 0.04 0.04 0.04 0.04 0.04
E02_9 E02_9. Grounds of discrimination_Martial status (% yes to E01 selecting this option) n/a n/a n/a n/a n/a n/a n/a n/a n/a 0.02
E02_10 E02_10. Grounds of discrimination_Pregnancy, maternity or paternity (% yes to E01 selecting this option) n/a n/a n/a n/a n/a n/a n/a n/a n/a 0.02
E02_11 E02_11. Grounds of discrimination_Religion or belief (% yes to E01 selecting this option) 0.04 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.04
E02_12 E02_12. Grounds of discrimination_Sexual orientation (% yes to E01 selecting this option) 0.03 0.03 0.03 0.02 0.02 0.03 0.03 0.02 0.03 0.03
E02_13 E02_13. Grounds of discrimination_Social or educational background (% yes to E01 selecting this option) n/a 0.05 0.05 0.05 0.05 0.06 0.05 0.06 0.06 0.06
E02_14 E02_14. Grounds of discrimination_Working location (% yes to E01 selecting this option) n/a 0.14 0.14 0.14 0.13 0.14 0.12 0.13 0.13 0.13
E02_15 E02_15. Grounds of discrimination_Working pattern (% yes to E01 selecting this option) n/a 0.24 0.25 0.24 0.24 0.25 0.24 0.24 0.23 0.23
E02_16 E02_16. Grounds of discrimination_Any other grounds (% yes to E01 selecting this option) 0.72 0.29 0.28 0.27 0.28 0.26 0.25 0.25 0.25 0.24
E02_17 E02_17. Grounds of discrimination_Prefer not to say (% yes to E01 selecting this option) n/a 0.13 0.11 0.12 0.11 0.1 0.1 0.1 0.11 0.11
E03 E03. During the past 12 months, have you personally experienced bullying or harassment at work? (% yes) 0.12 0.12 0.11 0.11 0.11 0.11 0.12 0.12 0.12 0.12
E04_1 E04_1.Who bullied or harassed?_A colleague (% yes to E03 selecting this option) 0.32 0.32 0.33 0.33 0.32 0.31 0.3 0.31 0.33 0.35
E04_2 E04_2.Who bullied or harassed?_Your manager (% yes to E03 selecting this option) 0.32 0.3 0.31 0.3 0.31 0.32 0.31 0.31 0.29 0.3
E04_3 E04_3.Who bullied or harassed?_Another manager in your part of [your organisation] (% yes to E03 selecting this option) 0.25 0.25 0.25 0.25 0.26 0.27 0.29 0.28 0.28 0.27
E04_4 E04_4.Who bullied or harassed?_Someone you manage (% yes to E03 selecting this option) 0.05 0.05 0.05 0.04 0.04 0.04 0.04 0.04 0.04 0.05
E04_5 E04_5.Who bullied or harassed?_Someone who works for another part of [your organisation] (% yes to E03 selecting this option) 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.09 0.09 0.09
E04_6 E04_6.Who bullied or harassed?_A member of the public (% yes to E03 selecting this option) 0.06 0.05 0.05 0.05 0.04 0.04 0.04 0.03 0.03 0.03
E04_7 E04_7.Who bullied or harassed?_Someone else (% yes to E03 selecting this option) 0.04 0.03 0.03 0.03 0.04 0.04 0.04 0.04 0.04 0.04
E04_8 E04_8.Who bullied or harassed?_Prefer not to say (% yes to E03 selecting this option) 0.14 0.16 0.15 0.16 0.14 0.14 0.14 0.13 0.13 0.12
E05 E05. Did you report the bullying and harassment you experienced? (% yes) n/a n/a n/a n/a n/a n/a n/a 0.36 0.38 0.4
E06 E06. In your opinion, has this issue been resolved? (% yes) n/a n/a n/a n/a n/a n/a n/a 0.21 0.2 0.2
W01 W01. Overall, how satisfied are you with your life nowadays? (% rating 7-10) n/a n/a n/a 0.58 0.61 0.61 0.63 0.64 0.64 0.65
W02 W02. Overall, to what extent do you feel the things you do in your life are worthwhile? (% rating 7-10) n/a n/a n/a 0.65 0.68 0.68 0.69 0.7 0.69 0.7
W03 W03. Overall, how happy did you feel yesterday? (% rating 7-10) n/a n/a n/a 0.57 0.58 0.59 0.61 0.62 0.61 0.62
W04 W04. Overall, how anxious did you feel yesterday? (% rating 6-10) n/a n/a n/a 0.29 0.3 0.3 0.3 0.3 0.31 0.32
HSE_index Wellbeing: Proxy Stress Index (higher score = higher stress) 0.35 0.35 0.35 0.34 0.32 0.33 0.32 0.31 0.31 0.31
PERMA_index Wellbeing: PERMA Index (higher score = high flourishing) n/a n/a n/a 0.69 0.71 0.71 0.72 0.72 0.73 0.73