Corporate report
HMRC People Survey results: 2018 (data file)
Updated 19 December 2018
Download CSV 58.4 KB
| Civil Service People Survey 2018 report for HM Revenue & Customs | ||||
|---|---|---|---|---|
| Returns 40864 | ||||
| Response rate 64% | ||||
| Employee engagement is shaped by experience at work | as measured by nine themes in the survey (which follow after the engagement index) | |||
| Engagement Index is 49% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -13% This is a statistically significant difference | ||||
| Difference from CS High Performers -17% This is a statistically significant difference | ||||
| My work % Positive theme score is 67% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -13% This is a statistically significant difference | ||||
| Organisational objectives and purpose % Positive theme score is 80% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -2% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| My manager % Positive theme score is 69% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -4% This is a statistically significant difference | ||||
| My team % Positive theme score is 82% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 +1% This is a statistically significant difference | ||||
| Difference from CS High Performers -2% This is a statistically significant difference | ||||
| Learning and development % Positive theme score is 54% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 0% | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| Inclusion and fair treatment % Positive theme score is 73% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| Resources and workload % Positive theme score is 68% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| Pay and benefits % Positive theme score is 22% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| Leadership and managing change % Positive theme score is 38% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -8% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| Civil Service People Survey 2009 to 2018 | ||||
| Employee engagement and theme scores over time | ||||
| The Civil Service People Survey has run in October each year since 2009 | meaning that 2018 marks our 10 year anniversary | |||
| The following tells you how your average Employee Engagement Index and theme scores have changed over time | for each year your organisation has participated in the survey | |||
| The Engagement Index in 2009 is 36% | ||||
| The Engagement Index in 2010 is 34% | ||||
| The Engagement Index in 2011 is 40% | ||||
| The Engagement Index in 2012 is 41% | ||||
| The Engagement Index in 2013 is 44% | ||||
| The Engagement Index in 2014 is 43% | ||||
| The Engagement Index in 2015 is 45% | ||||
| The Engagement Index in 2016 is 47% | ||||
| The Engagement Index in 2017 is 50% | ||||
| The Engagement Index in 2018 is 49% | ||||
| The My work theme % positive in 2009 is 51% | ||||
| The My work theme % positive in 2010 is 49% | ||||
| The My work theme % positive in 2011 is 54% | ||||
| The My work theme % positive in 2012 is 57% | ||||
| The My work theme % positive in 2013 is 65% | ||||
| The My work theme % positive in 2014 is 64% | ||||
| The My work theme % positive in 2015 is 65% | ||||
| The My work theme % positive in 2016 is 65% | ||||
| The My work theme % positive in 2017 is 68% | ||||
| The My work theme % positive in 2018 is 67% | ||||
| The Organisational objectives and purpose theme % positive in 2009 is 62% | ||||
| The Organisational objectives and purpose theme % positive in 2010 is 63% | ||||
| The Organisational objectives and purpose theme % positive in 2011 is 71% | ||||
| The Organisational objectives and purpose theme % positive in 2012 is 73% | ||||
| The Organisational objectives and purpose theme % positive in 2013 is 79% | ||||
| The Organisational objectives and purpose theme % positive in 2014 is 77% | ||||
| The Organisational objectives and purpose theme % positive in 2015 is 78% | ||||
| The Organisational objectives and purpose theme % positive in 2016 is 80% | ||||
| The Organisational objectives and purpose theme % positive in 2017 is 82% | ||||
| The Organisational objectives and purpose theme % positive in 2018 is 80% | ||||
| The My manager theme % positive in 2009 is 56% | ||||
| The My manager theme % positive in 2010 is 57% | ||||
| The My manager theme % positive in 2011 is 61% | ||||
| The My manager theme % positive in 2012 is 62% | ||||
| The My manager theme % positive in 2013 is 66% | ||||
| The My manager theme % positive in 2014 is 64% | ||||
| The My manager theme % positive in 2015 is 65% | ||||
| The My manager theme % positive in 2016 is 67% | ||||
| The My manager theme % positive in 2017 is 70% | ||||
| The My manager theme % positive in 2018 is 69% | ||||
| The My team theme % positive in 2009 is 71% | ||||
| The My team theme % positive in 2010 is 74% | ||||
| The My team theme % positive in 2011 is 77% | ||||
| The My team theme % positive in 2012 is 78% | ||||
| The My team theme % positive in 2013 is 82% | ||||
| The My team theme % positive in 2014 is 81% | ||||
| The My team theme % positive in 2015 is 83% | ||||
| The My team theme % positive in 2016 is 83% | ||||
| The My team theme % positive in 2017 is 84% | ||||
| The My team theme % positive in 2018 is 82% | ||||
| The Learning and development theme % positive in 2009 is 32% | ||||
| The Learning and development theme % positive in 2010 is 27% | ||||
| The Learning and development theme % positive in 2011 is 36% | ||||
| The Learning and development theme % positive in 2012 is 41% | ||||
| The Learning and development theme % positive in 2013 is 45% | ||||
| The Learning and development theme % positive in 2014 is 46% | ||||
| The Learning and development theme % positive in 2015 is 50% | ||||
| The Learning and development theme % positive in 2016 is 53% | ||||
| The Learning and development theme % positive in 2017 is 55% | ||||
| The Learning and development theme % positive in 2018 is 54% | ||||
| The Inclusion and fair treatment theme % positive in 2009 is 62% | ||||
| The Inclusion and fair treatment theme % positive in 2010 is 62% | ||||
| The Inclusion and fair treatment theme % positive in 2011 is 67% | ||||
| The Inclusion and fair treatment theme % positive in 2012 is 69% | ||||
| The Inclusion and fair treatment theme % positive in 2013 is 71% | ||||
| The Inclusion and fair treatment theme % positive in 2014 is 69% | ||||
| The Inclusion and fair treatment theme % positive in 2015 is 70% | ||||
| The Inclusion and fair treatment theme % positive in 2016 is 71% | ||||
| The Inclusion and fair treatment theme % positive in 2017 is 74% | ||||
| The Inclusion and fair treatment theme % positive in 2018 is 73% | ||||
| The Resources and workload theme % positive in 2009 is 58% | ||||
| The Resources and workload theme % positive in 2010 is 59% | ||||
| The Resources and workload theme % positive in 2011 is 65% | ||||
| The Resources and workload theme % positive in 2012 is 66% | ||||
| The Resources and workload theme % positive in 2013 is 68% | ||||
| The Resources and workload theme % positive in 2014 is 63% | ||||
| The Resources and workload theme % positive in 2015 is 64% | ||||
| The Resources and workload theme % positive in 2016 is 66% | ||||
| The Resources and workload theme % positive in 2017 is 68% | ||||
| The Resources and workload theme % positive in 2018 is 68% | ||||
| The Pay and benefits theme % positive in 2009 is 24% | ||||
| The Pay and benefits theme % positive in 2010 is 24% | ||||
| The Pay and benefits theme % positive in 2011 is 24% | ||||
| The Pay and benefits theme % positive in 2012 is 24% | ||||
| The Pay and benefits theme % positive in 2013 is 25% | ||||
| The Pay and benefits theme % positive in 2014 is 20% | ||||
| The Pay and benefits theme % positive in 2015 is 21% | ||||
| The Pay and benefits theme % positive in 2016 is 24% | ||||
| The Pay and benefits theme % positive in 2017 is 22% | ||||
| The Pay and benefits theme % positive in 2018 is 22% | ||||
| The Leadership and managing change theme % positive in 2009 is 18% | ||||
| The Leadership and managing change theme % positive in 2010 is 17% | ||||
| The Leadership and managing change theme % positive in 2011 is 23% | ||||
| The Leadership and managing change theme % positive in 2012 is 25% | ||||
| The Leadership and managing change theme % positive in 2013 is 29% | ||||
| The Leadership and managing change theme % positive in 2014 is 28% | ||||
| The Leadership and managing change theme % positive in 2015 is 31% | ||||
| The Leadership and managing change theme % positive in 2016 is 35% | ||||
| The Leadership and managing change theme % positive in 2017 is 39% | ||||
| The Leadership and managing change theme % positive in 2018 is 38% | ||||
| The response rate in 2009 is 64% | ||||
| The response rate in 2010 is 69% | ||||
| The response rate in 2011 is 52% | ||||
| The response rate in 2012 is 60% | ||||
| The response rate in 2013 is 43% | ||||
| The response rate in 2014 is 53% | ||||
| The response rate in 2015 is 65% | ||||
| The response rate in 2016 is 69% | ||||
| The response rate in 2017 is 67% | ||||
| The response rate in 2018 is 64% | ||||
| Drivers of Engagement | ||||
| Statistical analysis has been used to explore the questions that have the strongest impact on engagement | ||||
| By concentrating efforts on the drivers of engagement you are more likely to improve it | ||||
| Rank 1 | ||||
| F01 I would recommend my Customer Group as a great place to work | ||||
| % Positive 51% | ||||
| Difference from previous survey +3% This is a statistically significant difference | ||||
| This question has no comparisons | ||||
| Not set | ||||
| Rank 2 | ||||
| F03 I feel that HMRC as a whole is managed well | ||||
| % Positive 38% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| This question has no comparisons | ||||
| Not set | ||||
| Rank 3 | ||||
| B03 My work gives me a sense of personal accomplishment | ||||
| % Positive 68% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -12% This is a statistically significant difference | ||||
| Rank 4 | ||||
| B01 I am interested in my work | ||||
| % Positive 82% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -10% This is a statistically significant difference | ||||
| Rank 5 | ||||
| B52 I believe that senior managers in HMRC will take action on the results from this survey | ||||
| % Positive 40% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -19% This is a statistically significant difference | ||||
| Wellbeing | ||||
| For questions W01 | W02 and W03 the percent positive is the proportion answering 7 | 8 | 9 or 10 to each question | |
| For question W04 the percent negative is the proportion answering 6 | 7 | 8 | 9 or 10 to the question | |
| W01 Overall | how satisfied are you with your life nowadays? % positive 61% | |||
| W02 Overall | to what extent do you feel that the things you do in your life are worthwhile? % positive 66% | |||
| W03 Overall | how happy did you feel yesterday? % positive 58% | |||
| W04 Overall | how anxious did you feel yesterday? % negative 33% | |||
| Discrimination | bullying and harassment | |||
| During the past 12 months have you personally experienced discrimination at work? % Yes 16% | ||||
| During the past 12 months have you personally experienced discrimination at work? % No 76% | ||||
| During the past 12 months have you personally experienced discrimination at work? % Prefer not to say 8% | ||||
| During the past 12 months have you personally experienced bullying or harassment at work? % Yes 14% | ||||
| During the past 12 months have you personally experienced bullying or harassment at work? % No 79% | ||||
| During the past 12 months have you personally experienced bullying or harassment at work? % Prefer not to say 8% | ||||
| Proxy Stress Index and PERMA Index | ||||
| Proxy Stress Index 33% | ||||
| PERMA Index 70% | ||||
| For further information about these indices | please refer to later in this report | |||
| Your plans for the future | ||||
| I want to leave HMRC as soon as possible 13% | ||||
| I want to leave HMRC within the next 12 months 11% | ||||
| I want to stay working for HMRC for at least the next year 23% | ||||
| I want to stay working for HMRC for at least the next three years 53% | ||||
| Headline scores | ||||
| Top 5 highest positive scoring questions | ||||
| F10 I am aware of the HMRC Values | ||||
| % Positive 88% | ||||
| B18 The people in my team can be relied upon to help when things get difficult in my job | ||||
| % Positive 87% | ||||
| F14 My team places a high value on dealing with work in a professional way | ||||
| % Positive 86% | ||||
| B54 I am trusted to carry out my job effectively | ||||
| % Positive 85% | ||||
| B26 I am treated with respect by the people I work with | ||||
| % Positive 85% | ||||
| Top 5 highest neutral scoring questions | ||||
| F20 In the last 12 months | I believe that ExCom members' behaviour has been consistent with HMRC's Values | |||
| % Neutral 50% | ||||
| F19 I feel I have had enough opportunities to be heard by ExCom members | ||||
| % Neutral 38% | ||||
| F18 In the last 12 months | I feel there has been enough communication from ExCom | |||
| % Neutral 37% | ||||
| F17 HMRC has achieved a positive change in its culture in the last 12 months | ||||
| % Neutral 37% | ||||
| B40 I believe that ExCom has a clear vision for the future of HMRC | ||||
| % Neutral 36% | ||||
| Top 5 highest negative scoring questions | ||||
| B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable | ||||
| % Negative 69% | ||||
| B35 I feel that my pay adequately reflects my performance | ||||
| % Negative 69% | ||||
| B36 I am satisfied with the total benefits package | ||||
| % Negative 58% | ||||
| B42 I feel that change is managed well in HMRC | ||||
| % Negative 54% | ||||
| B45 I have the opportunity to contribute my views before decisions are made that affect me | ||||
| % Negative 51% | ||||
| Results of all questions in theme order | ||||
| My work Theme score % positive is 67% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| My work questions | ||||
| B01 I am interested in my work | ||||
| % strongly agree 31% | ||||
| % agree 52% | ||||
| % neither 8% | ||||
| % disagree 7% | ||||
| % strongly disagree 3% | ||||
| % Positive 82% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -10% This is a statistically significant difference | ||||
| B02 I am sufficiently challenged by my work | ||||
| % strongly agree 31% | ||||
| % agree 45% | ||||
| % neither 9% | ||||
| % disagree 11% | ||||
| % strongly disagree 4% | ||||
| % Positive 76% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| B03 My work gives me a sense of personal accomplishment | ||||
| % strongly agree 22% | ||||
| % agree 45% | ||||
| % neither 13% | ||||
| % disagree 13% | ||||
| % strongly disagree 6% | ||||
| % Positive 68% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -12% This is a statistically significant difference | ||||
| B04 I feel involved in the decisions that affect my work | ||||
| % strongly agree 13% | ||||
| % agree 34% | ||||
| % neither 15% | ||||
| % disagree 24% | ||||
| % strongly disagree 15% | ||||
| % Positive 47% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -12% This is a statistically significant difference | ||||
| Difference from CS High Performers -17% This is a statistically significant difference | ||||
| B05 I have a choice in deciding how I do my work | ||||
| % strongly agree 19% | ||||
| % agree 41% | ||||
| % neither 12% | ||||
| % disagree 16% | ||||
| % strongly disagree 11% | ||||
| % Positive 60% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -17% This is a statistically significant difference | ||||
| Difference from CS High Performers -21% This is a statistically significant difference | ||||
| Organisational objectives and purpose Theme score % positive is 80% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Organisational objectives and purpose questions | ||||
| B06 I have a clear understanding of HMRC's objectives | ||||
| % strongly agree 21% | ||||
| % agree 58% | ||||
| % neither 11% | ||||
| % disagree 7% | ||||
| % strongly disagree 3% | ||||
| % Positive 79% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| B07 I understand how my work contributes to HMRC's objectives | ||||
| % strongly agree 24% | ||||
| % agree 57% | ||||
| % neither 10% | ||||
| % disagree 6% | ||||
| % strongly disagree 3% | ||||
| % Positive 82% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -2% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| My manager Theme score % positive is 69% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| My manager questions | ||||
| B08 My manager motivates me to be more effective in my job | ||||
| % strongly agree 24% | ||||
| % agree 44% | ||||
| % neither 15% | ||||
| % disagree 11% | ||||
| % strongly disagree 5% | ||||
| % Positive 69% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -2% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| B09 My manager is considerate of my life outside work | ||||
| % strongly agree 41% | ||||
| % agree 42% | ||||
| % neither 9% | ||||
| % disagree 5% | ||||
| % strongly disagree 3% | ||||
| % Positive 83% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B10 My manager is open to my ideas | ||||
| % strongly agree 33% | ||||
| % agree 46% | ||||
| % neither 12% | ||||
| % disagree 6% | ||||
| % strongly disagree 3% | ||||
| % Positive 79% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -4% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| B11 My manager helps me to understand how I contribute to HMRC's objectives | ||||
| % strongly agree 22% | ||||
| % agree 44% | ||||
| % neither 20% | ||||
| % disagree 10% | ||||
| % strongly disagree 4% | ||||
| % Positive 66% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B12 Overall | I have confidence in the decisions made by my manager | |||
| % strongly agree 29% | ||||
| % agree 43% | ||||
| % neither 14% | ||||
| % disagree 9% | ||||
| % strongly disagree 5% | ||||
| % Positive 72% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -4% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| B13 My manager recognises when I have done my job well | ||||
| % strongly agree 31% | ||||
| % agree 46% | ||||
| % neither 11% | ||||
| % disagree 8% | ||||
| % strongly disagree 4% | ||||
| % Positive 77% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B14 I receive regular feedback on my performance | ||||
| % strongly agree 25% | ||||
| % agree 46% | ||||
| % neither 12% | ||||
| % disagree 12% | ||||
| % strongly disagree 5% | ||||
| % Positive 71% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 +3% This is a statistically significant difference | ||||
| Difference from CS High Performers -2% This is a statistically significant difference | ||||
| B15 The feedback I receive helps me to improve my performance | ||||
| % strongly agree 22% | ||||
| % agree 41% | ||||
| % neither 20% | ||||
| % disagree 12% | ||||
| % strongly disagree 5% | ||||
| % Positive 63% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B16 I think that my performance is evaluated fairly | ||||
| % strongly agree 21% | ||||
| % agree 45% | ||||
| % neither 18% | ||||
| % disagree 11% | ||||
| % strongly disagree 6% | ||||
| % Positive 66% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B17 Poor performance is dealt with effectively in my team | ||||
| % strongly agree 12% | ||||
| % agree 31% | ||||
| % neither 32% | ||||
| % disagree 15% | ||||
| % strongly disagree 9% | ||||
| % Positive 44% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 +4% This is a statistically significant difference | ||||
| Difference from CS High Performers 0% | ||||
| My team Theme score % positive is 82% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| My team questions | ||||
| B18 The people in my team can be relied upon to help when things get difficult in my job | ||||
| % strongly agree 42% | ||||
| % agree 45% | ||||
| % neither 7% | ||||
| % disagree 4% | ||||
| % strongly disagree 2% | ||||
| % Positive 87% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 +2% This is a statistically significant difference | ||||
| Difference from CS High Performers 0% | ||||
| B19 The people in my team work together to find ways to improve the service we provide | ||||
| % strongly agree 38% | ||||
| % agree 46% | ||||
| % neither 9% | ||||
| % disagree 5% | ||||
| % strongly disagree 2% | ||||
| % Positive 84% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 +2% This is a statistically significant difference | ||||
| Difference from CS High Performers -1% This is a statistically significant difference | ||||
| B20 The people in my team are encouraged to come up with new and better ways of doing things | ||||
| % strongly agree 32% | ||||
| % agree 44% | ||||
| % neither 13% | ||||
| % disagree 8% | ||||
| % strongly disagree 3% | ||||
| % Positive 76% | ||||
| Difference from previous survey -3% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -5% This is a statistically significant difference | ||||
| Learning and development Theme score % positive is 54% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Learning and development questions | ||||
| B21 I am able to access the right learning and development opportunities when I need to | ||||
| % strongly agree 13% | ||||
| % agree 50% | ||||
| % neither 16% | ||||
| % disagree 15% | ||||
| % strongly disagree 5% | ||||
| % Positive 63% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -5% This is a statistically significant difference | ||||
| B22 Learning and development activities I have completed in the past 12 months have helped to improve my performance | ||||
| % strongly agree 12% | ||||
| % agree 39% | ||||
| % neither 23% | ||||
| % disagree 19% | ||||
| % strongly disagree 7% | ||||
| % Positive 51% | ||||
| Difference from previous survey -3% This is a statistically significant difference | ||||
| Difference from CS2018 -2% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| B23 There are opportunities for me to develop my career in HMRC | ||||
| % strongly agree 14% | ||||
| % agree 42% | ||||
| % neither 18% | ||||
| % disagree 16% | ||||
| % strongly disagree 10% | ||||
| % Positive 56% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 +8% This is a statistically significant difference | ||||
| Difference from CS High Performers 0% This is a statistically significant difference | ||||
| B24 Learning and development activities I have completed while working for HMRC are helping me to develop my career | ||||
| % strongly agree 11% | ||||
| % agree 33% | ||||
| % neither 25% | ||||
| % disagree 21% | ||||
| % strongly disagree 10% | ||||
| % Positive 44% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -9% This is a statistically significant difference | ||||
| Inclusion and fair treatment Theme score % positive is 73% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Inclusion and fair treatment questions | ||||
| B25 I am treated fairly at work | ||||
| % strongly agree 24% | ||||
| % agree 53% | ||||
| % neither 10% | ||||
| % disagree 8% | ||||
| % strongly disagree 5% | ||||
| % Positive 76% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -4% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| B26 I am treated with respect by the people I work with | ||||
| % strongly agree 30% | ||||
| % agree 56% | ||||
| % neither 8% | ||||
| % disagree 4% | ||||
| % strongly disagree 3% | ||||
| % Positive 85% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 0% | ||||
| Difference from CS High Performers -3% This is a statistically significant difference | ||||
| B27 I feel valued for the work I do | ||||
| % strongly agree 18% | ||||
| % agree 39% | ||||
| % neither 16% | ||||
| % disagree 17% | ||||
| % strongly disagree 10% | ||||
| % Positive 57% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -11% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| B28 I think that HMRC respects individual differences (e.g. cultures | working styles | backgrounds | ideas | etc.) |
| % strongly agree 23% | ||||
| % agree 49% | ||||
| % neither 15% | ||||
| % disagree 8% | ||||
| % strongly disagree 6% | ||||
| % Positive 72% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| Resources and workload Theme score % positive is 68% | ||||
| Difference from previous survey 0% | ||||
| Resources and workload questions | ||||
| B29 I get the information I need to do my job well | ||||
| % strongly agree 11% | ||||
| % agree 51% | ||||
| % neither 16% | ||||
| % disagree 17% | ||||
| % strongly disagree 5% | ||||
| % Positive 62% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -9% This is a statistically significant difference | ||||
| Difference from CS High Performers -13% This is a statistically significant difference | ||||
| B30 I have clear work objectives | ||||
| % strongly agree 15% | ||||
| % agree 58% | ||||
| % neither 13% | ||||
| % disagree 10% | ||||
| % strongly disagree 4% | ||||
| % Positive 73% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -2% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| B31 I have the skills I need to do my job effectively | ||||
| % strongly agree 20% | ||||
| % agree 59% | ||||
| % neither 11% | ||||
| % disagree 7% | ||||
| % strongly disagree 3% | ||||
| % Positive 79% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 -9% This is a statistically significant difference | ||||
| Difference from CS High Performers -12% This is a statistically significant difference | ||||
| B32 I have the tools I need to do my job effectively | ||||
| % strongly agree 12% | ||||
| % agree 49% | ||||
| % neither 14% | ||||
| % disagree 18% | ||||
| % strongly disagree 6% | ||||
| % Positive 62% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -15% This is a statistically significant difference | ||||
| B33 I have an acceptable workload | ||||
| % strongly agree 10% | ||||
| % agree 53% | ||||
| % neither 15% | ||||
| % disagree 15% | ||||
| % strongly disagree 7% | ||||
| % Positive 63% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 +3% This is a statistically significant difference | ||||
| Difference from CS High Performers -3% This is a statistically significant difference | ||||
| B34 I achieve a good balance between my work life and my private life | ||||
| % strongly agree 18% | ||||
| % agree 52% | ||||
| % neither 13% | ||||
| % disagree 11% | ||||
| % strongly disagree 6% | ||||
| % Positive 70% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 +1% This is a statistically significant difference | ||||
| Difference from CS High Performers -4% This is a statistically significant difference | ||||
| Pay and benefits Theme score % positive is 22% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Pay and benefits questions | ||||
| B35 I feel that my pay adequately reflects my performance | ||||
| % strongly agree 3% | ||||
| % agree 17% | ||||
| % neither 11% | ||||
| % disagree 29% | ||||
| % strongly disagree 40% | ||||
| % Positive 21% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -17% This is a statistically significant difference | ||||
| B36 I am satisfied with the total benefits package | ||||
| % strongly agree 4% | ||||
| % agree 22% | ||||
| % neither 16% | ||||
| % disagree 27% | ||||
| % strongly disagree 31% | ||||
| % Positive 25% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -18% This is a statistically significant difference | ||||
| B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable | ||||
| % strongly agree 3% | ||||
| % agree 15% | ||||
| % neither 13% | ||||
| % disagree 29% | ||||
| % strongly disagree 40% | ||||
| % Positive 19% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -8% This is a statistically significant difference | ||||
| Difference from CS High Performers -14% This is a statistically significant difference | ||||
| Leadership and managing change Theme score % positive is 38% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Leadership and managing change questions | ||||
| B38 Senior managers in HMRC are sufficiently visible | ||||
| % strongly agree 12% | ||||
| % agree 43% | ||||
| % neither 16% | ||||
| % disagree 18% | ||||
| % strongly disagree 11% | ||||
| % Positive 55% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| B39 I believe the actions of senior managers are consistent with HMRC's values | ||||
| % strongly agree 9% | ||||
| % agree 37% | ||||
| % neither 27% | ||||
| % disagree 16% | ||||
| % strongly disagree 11% | ||||
| % Positive 46% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| B40 I believe that ExCom has a clear vision for the future of HMRC | ||||
| % strongly agree 7% | ||||
| % agree 31% | ||||
| % neither 36% | ||||
| % disagree 15% | ||||
| % strongly disagree 12% | ||||
| % Positive 37% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -19% This is a statistically significant difference | ||||
| B41 Overall | I have confidence in the decisions made by HMRC's senior managers | |||
| % strongly agree 7% | ||||
| % agree 29% | ||||
| % neither 26% | ||||
| % disagree 22% | ||||
| % strongly disagree 17% | ||||
| % Positive 36% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -13% This is a statistically significant difference | ||||
| Difference from CS High Performers -23% This is a statistically significant difference | ||||
| B42 I feel that change is managed well in HMRC | ||||
| % strongly agree 4% | ||||
| % agree 23% | ||||
| % neither 19% | ||||
| % disagree 34% | ||||
| % strongly disagree 20% | ||||
| % Positive 26% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -16% This is a statistically significant difference | ||||
| B43 When changes are made in HMRC they are usually for the better | ||||
| % strongly agree 4% | ||||
| % agree 21% | ||||
| % neither 26% | ||||
| % disagree 31% | ||||
| % strongly disagree 18% | ||||
| % Positive 25% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -17% This is a statistically significant difference | ||||
| B44 HMRC keeps me informed about matters that affect me | ||||
| % strongly agree 6% | ||||
| % agree 44% | ||||
| % neither 21% | ||||
| % disagree 18% | ||||
| % strongly disagree 11% | ||||
| % Positive 50% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -9% This is a statistically significant difference | ||||
| Difference from CS High Performers -15% This is a statistically significant difference | ||||
| B45 I have the opportunity to contribute my views before decisions are made that affect me | ||||
| % strongly agree 4% | ||||
| % agree 24% | ||||
| % neither 20% | ||||
| % disagree 30% | ||||
| % strongly disagree 21% | ||||
| % Positive 29% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -12% This is a statistically significant difference | ||||
| Difference from CS High Performers -20% This is a statistically significant difference | ||||
| B46 I think it is safe to challenge the way things are done in HMRC | ||||
| % strongly agree 6% | ||||
| % agree 33% | ||||
| % neither 22% | ||||
| % disagree 22% | ||||
| % strongly disagree 17% | ||||
| % Positive 39% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -8% This is a statistically significant difference | ||||
| Difference from CS High Performers -14% This is a statistically significant difference | ||||
| Engagement questions | ||||
| B47 I am proud when I tell others I am part of HMRC | ||||
| % strongly agree 10% | ||||
| % agree 30% | ||||
| % neither 27% | ||||
| % disagree 20% | ||||
| % strongly disagree 13% | ||||
| % Positive 40% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -25% This is a statistically significant difference | ||||
| Difference from CS High Performers -30% This is a statistically significant difference | ||||
| B48 I would recommend HMRC as a great place to work | ||||
| % strongly agree 9% | ||||
| % agree 30% | ||||
| % neither 24% | ||||
| % disagree 22% | ||||
| % strongly disagree 15% | ||||
| % Positive 39% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 -19% This is a statistically significant difference | ||||
| Difference from CS High Performers -27% This is a statistically significant difference | ||||
| B49 I feel a strong personal attachment to HMRC | ||||
| % strongly agree 11% | ||||
| % agree 28% | ||||
| % neither 24% | ||||
| % disagree 23% | ||||
| % strongly disagree 14% | ||||
| % Positive 39% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -13% This is a statistically significant difference | ||||
| Difference from CS High Performers -19% This is a statistically significant difference | ||||
| B50 HMRC inspires me to do the best in my job | ||||
| % strongly agree 8% | ||||
| % agree 28% | ||||
| % neither 29% | ||||
| % disagree 22% | ||||
| % strongly disagree 13% | ||||
| % Positive 36% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -14% This is a statistically significant difference | ||||
| Difference from CS High Performers -21% This is a statistically significant difference | ||||
| B51 HMRC motivates me to help it achieve its objectives | ||||
| % strongly agree 8% | ||||
| % agree 27% | ||||
| % neither 28% | ||||
| % disagree 23% | ||||
| % strongly disagree 14% | ||||
| % Positive 35% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -13% This is a statistically significant difference | ||||
| Difference from CS High Performers -19% This is a statistically significant difference | ||||
| Taking action questions | ||||
| B52 I believe that senior managers in HMRC will take action on the results from this survey | ||||
| % strongly agree 9% | ||||
| % agree 31% | ||||
| % neither 19% | ||||
| % disagree 21% | ||||
| % strongly disagree 20% | ||||
| % Positive 40% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -10% This is a statistically significant difference | ||||
| Difference from CS High Performers -19% This is a statistically significant difference | ||||
| B53 Where I work | I think effective action has been taken on the results of the last survey | |||
| % strongly agree 10% | ||||
| % agree 27% | ||||
| % neither 27% | ||||
| % disagree 20% | ||||
| % strongly disagree 17% | ||||
| % Positive 36% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 0% This is a statistically significant difference | ||||
| Difference from CS High Performers -9% This is a statistically significant difference | ||||
| Organisational culture questions | ||||
| B54 I am trusted to carry out my job effectively | ||||
| % strongly agree 27% | ||||
| % agree 58% | ||||
| % neither 7% | ||||
| % disagree 5% | ||||
| % strongly disagree 3% | ||||
| % Positive 85% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 -4% This is a statistically significant difference | ||||
| Difference from CS High Performers -5% This is a statistically significant difference | ||||
| B55 I believe I would be supported if I try a new idea | even if it may not work | |||
| % strongly agree 18% | ||||
| % agree 46% | ||||
| % neither 18% | ||||
| % disagree 13% | ||||
| % strongly disagree 5% | ||||
| % Positive 64% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -8% This is a statistically significant difference | ||||
| Difference from CS High Performers -12% This is a statistically significant difference | ||||
| B56 In HMRC | people are encouraged to speak up when they identify a serious policy or delivery risk | |||
| % strongly agree 16% | ||||
| % agree 49% | ||||
| % neither 17% | ||||
| % disagree 12% | ||||
| % strongly disagree 7% | ||||
| % Positive 65% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -9% This is a statistically significant difference | ||||
| B57 I feel able to challenge inappropriate behaviour in the workplace | ||||
| % strongly agree 14% | ||||
| % agree 48% | ||||
| % neither 16% | ||||
| % disagree 14% | ||||
| % strongly disagree 7% | ||||
| % Positive 62% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| B58 HMRC is committed to creating a diverse and inclusive workplace | ||||
| % strongly agree 21% | ||||
| % agree 53% | ||||
| % neither 16% | ||||
| % disagree 6% | ||||
| % strongly disagree 5% | ||||
| % Positive 73% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 -1% This is a statistically significant difference | ||||
| Difference from CS High Performers -6% This is a statistically significant difference | ||||
| Leadership statement questions | ||||
| B59 Senior managers in HMRC actively role model the behaviours set out in the Civil Service Leadership Statement | ||||
| % strongly agree 8% | ||||
| % agree 34% | ||||
| % neither 34% | ||||
| % disagree 14% | ||||
| % strongly disagree 10% | ||||
| % Positive 42% | ||||
| Difference from previous survey -2% This is a statistically significant difference | ||||
| Difference from CS2018 -7% This is a statistically significant difference | ||||
| Difference from CS High Performers -15% This is a statistically significant difference | ||||
| B60 My manager actively role models the behaviours set out in the Civil Service Leadership Statement | ||||
| % strongly agree 21% | ||||
| % agree 47% | ||||
| % neither 20% | ||||
| % disagree 7% | ||||
| % strongly disagree 5% | ||||
| % Positive 68% | ||||
| Difference from previous survey 0% This is a statistically significant difference | ||||
| Difference from CS2018 0% | ||||
| Difference from CS High Performers -5% This is a statistically significant difference | ||||
| Civil Service vision questions | ||||
| B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service' | ||||
| % strongly agree 10% | ||||
| % agree 49% | ||||
| % neither 16% | ||||
| % disagree 19% | ||||
| % strongly disagree 6% | ||||
| % Positive 59% | ||||
| Difference from previous survey +6% This is a statistically significant difference | ||||
| Difference from CS2018 +8% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| B62 I understand how my work contributes to helping us become 'A Brilliant Civil Service' | ||||
| % strongly agree 8% | ||||
| % agree 39% | ||||
| % neither 24% | ||||
| % disagree 21% | ||||
| % strongly disagree 8% | ||||
| % Positive 47% | ||||
| Difference from previous survey +2% This is a statistically significant difference | ||||
| Difference from CS2018 +5% This is a statistically significant difference | ||||
| Difference from CS High Performers -3% This is a statistically significant difference | ||||
| Wellbeing questions | ||||
| Unlike the questions B01 to B62 which ask people to rate their agreement from strongly agree to strongly disagree | ||||
| the four wellbeing questions use a 11 point scale | ||||
| This scale ranges from 0 to 10 for each question | ||||
| where 0 is equivalent to not at all for example not all at satisfied or not at all worthwhile | ||||
| and where 10 is equivalent to completely for example completely satisfied or completely anxious | ||||
| For questions W01 W02 and W03 the percent positive is the proportion answering 7 8 9 or 10 to each question | ||||
| W01 Overall | how satisfied are you with your life nowadays? | |||
| % 0 to 4 17% | ||||
| % 5 to 6 22% | ||||
| % 7 to 8 46% | ||||
| % 9 to 10 15% | ||||
| % Positive 61% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| W02 Overall | to what extent do you feel that the things you do in your life are worthwhile? | |||
| % 0 to 4 13% | ||||
| % 5 to 6 20% | ||||
| % 7 to 8 45% | ||||
| % 9 to 10 22% | ||||
| % Positive 66% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -5% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| W03 Overall | how happy did you feel yesterday? | |||
| % 0 to 4 20% | ||||
| % 5 to 6 22% | ||||
| % 7 to 8 39% | ||||
| % 9 to 10 19% | ||||
| % Positive 58% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 -4% This is a statistically significant difference | ||||
| Difference from CS High Performers -7% This is a statistically significant difference | ||||
| For question W04 the percent negative is the proportion answering 6 7 8 9 or 10 to the question | ||||
| W04 Overall | how anxious did you feel yesterday? | |||
| % 0 to 1 22% | ||||
| % 2 to 3 26% | ||||
| % 4 to 5 20% | ||||
| % 6 to 10 33% | ||||
| % Negative 33% | ||||
| Difference from previous survey 0% | ||||
| Difference from CS2018 0% | ||||
| Difference from CS High Performers +3% This is a statistically significant difference | ||||
| Your plans for the future questions | ||||
| C01 Which of the following statements most reflects your current thoughts about working for HMRC? | ||||
| I want to leave HMRC as soon as possible 13% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 +5% This is a statistically significant difference | ||||
| Difference from CS High Performers +1% This is a statistically significant difference | ||||
| I want to leave HMRC within the next 12 months 11% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -3% This is a statistically significant difference | ||||
| Difference from CS High Performers -8% This is a statistically significant difference | ||||
| I want to stay working for HMRC for at least the next year 23% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 -12% This is a statistically significant difference | ||||
| Difference from CS High Performers -17% This is a statistically significant difference | ||||
| I want to stay working for HMRC for at least the next three years 53% | ||||
| Difference from previous survey -3% This is a statistically significant difference | ||||
| Difference from CS2018 +10% This is a statistically significant difference | ||||
| Difference from CS High Performers +1% This is a statistically significant difference | ||||
| The Civil Service Code questions | ||||
| Differences are based on % Yes score | ||||
| D01 Are you aware of the Civil Service Code? % Yes 93% % No 7% | ||||
| Difference from previous survey +1% This is a statistically significant difference | ||||
| Difference from CS2018 +1% This is a statistically significant difference | ||||
| Difference from CS High Performers -1% This is a statistically significant difference | ||||
| D02 Are you aware of how to raise a concern under the Civil Service Code? % Yes 73% % No 27% | ||||
| Difference from previous survey +2% This is a statistically significant difference | ||||
| Difference from CS2018 +6% This is a statistically significant difference | ||||
| Difference from CS High Performers 0% | ||||
| D03 Are you confident that if you raised a concern under the Civil Service Code in HMRC it would be investigated properly? % Yes 65% % No 35% | ||||
| Difference from previous survey -1% This is a statistically significant difference | ||||
| Difference from CS2018 -6% This is a statistically significant difference | ||||
| Difference from CS High Performers -11% This is a statistically significant difference | ||||
| Discrimination | harassment and bullying questions | |||
| E01 During the past 12 months | have you personally experienced discrimination at work | |||
| 2018 scores % Yes 16% | ||||
| % No 76% | ||||
| % Prefer not to say 8% | ||||
| 2017 scores % Yes 15% | ||||
| % No 77% | ||||
| % Prefer not to say 9% | ||||
| CS2018 scores % Yes 12% | ||||
| % No 81% | ||||
| % Prefer not to say 8% | ||||
| E02 is for respondents who selected Yes to question E01 | ||||
| E02 On which of the following grounds have you personally experienced discrimination at work in the past 12 months | ||||
| Multiple selection | ||||
| Counts of fewer than ten responses are not reported | ||||
| Age 1248 responses | ||||
| Caring responsibilities 845 responses | ||||
| Disability 1171 responses | ||||
| Ethnic background 585 responses | ||||
| Gender 759 responses | ||||
| Gender reassignment or perceived gender 17 responses | ||||
| Grade | pay band or responsibility level 1673 responses | |||
| Main spoken/written language or language ability 195 responses | ||||
| Religion or belief 323 responses |