Transparency data
Civil Service People Survey 2016: benchmark scores (CSV)
Updated 16 November 2016
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| Measure | Label | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 |
|---|---|---|---|---|---|---|---|---|---|
| EES | Employee engagement index | 0.58 | 0.56 | 0.56 | 0.58 | 0.58 | 0.59 | 0.58 | 0.59 |
| mw_ts | My work theme score (B01-B05) | 0.75 | 0.71 | 0.71 | 0.73 | 0.74 | 0.75 | 0.74 | 0.75 |
| op_ts | Organisational objectives and purpose theme score (B06-B08) | 0.81 | 0.81 | 0.81 | 0.82 | 0.82 | 0.83 | 0.83 | 0.83 |
| lm_ts | My manager theme score (B09-B18) | 0.64 | 0.64 | 0.64 | 0.66 | 0.67 | 0.67 | 0.68 | 0.68 |
| mt_ts | My team theme score (B19-B21) | 0.76 | 0.77 | 0.77 | 0.78 | 0.79 | 0.79 | 0.8 | 0.8 |
| ld_ts | Learning and development theme score (B22-B25) | 0.5 | 0.43 | 0.43 | 0.44 | 0.47 | 0.49 | 0.49 | 0.5 |
| if_ts | Inclusion and fair treatment theme score (B26-B29) | 0.74 | 0.73 | 0.73 | 0.75 | 0.74 | 0.75 | 0.74 | 0.76 |
| rw_ts | Resources and workload theme score (B30-B36) | 0.72 | 0.73 | 0.73 | 0.74 | 0.74 | 0.74 | 0.73 | 0.73 |
| pb_ts | Pay and benefits theme score (B37-B39) | 0.37 | 0.37 | 0.31 | 0.3 | 0.29 | 0.28 | 0.3 | 0.31 |
| lc_ts | Leadership and managing change theme score (B40-B49) | 0.38 | 0.37 | 0.38 | 0.41 | 0.42 | 0.43 | 0.43 | 0.43 |
| B01 | B01. I am interested in my work (% strongly agree or agree) | 0.9 | 0.89 | 0.89 | 0.89 | 0.89 | 0.89 | 0.89 | 0.9 |
| B02 | B02. I am sufficiently challenged by my work (% strongly agree or agree) | 0.76 | 0.73 | 0.75 | 0.76 | 0.78 | 0.79 | 0.79 | 0.8 |
| B03 | B03. My work gives me a sense of personal accomplishment (% strongly agree or agree) | 0.74 | 0.72 | 0.72 | 0.73 | 0.75 | 0.76 | 0.75 | 0.75 |
| B04 | B04. I feel involved in the decisions that affect my work (% strongly agree or agree) | 0.56 | 0.49 | 0.49 | 0.53 | 0.54 | 0.56 | 0.56 | 0.57 |
| B05 | B05. I have a choice in deciding how I do my work (% strongly agree or agree) | 0.72 | 0.7 | 0.71 | 0.72 | 0.72 | 0.74 | 0.73 | 0.74 |
| B06 | B06. I have a clear understanding of [my organisation's] purpose (% strongly agree or agree) | 0.84 | 0.84 | 0.84 | 0.84 | 0.85 | 0.86 | 0.85 | 0.86 |
| B07 | B07. I have a clear understanding of [my organisation's] objectives (% strongly agree or agree) | 0.78 | 0.78 | 0.79 | 0.79 | 0.8 | 0.81 | 0.79 | 0.8 |
| B08 | B08. I understand how my work contributes to [my organisation's] objectives (% strongly agree or agree) | 0.82 | 0.8 | 0.81 | 0.82 | 0.83 | 0.83 | 0.83 | 0.83 |
| B09 | B09. My manager motivates me to be more effective in my job (% strongly agree or agree) | 0.61 | 0.62 | 0.63 | 0.66 | 0.65 | 0.68 | 0.68 | 0.69 |
| B10 | B10. My manager is considerate of my life outside work (% strongly agree or agree) | 0.77 | 0.78 | 0.79 | 0.81 | 0.8 | 0.81 | 0.82 | 0.83 |
| B11 | B11. My manager is open to my ideas (% strongly agree or agree) | 0.78 | 0.77 | 0.79 | 0.79 | 0.79 | 0.8 | 0.81 | 0.81 |
| B12 | B12. My manager helps me to understand how I contribute to [my organisation's] objectives (% strongly agree or agree) | 0.59 | 0.58 | 0.58 | 0.61 | 0.62 | 0.64 | 0.63 | 0.65 |
| B13 | B13. Overall, I have confidence in the decisions made by my manager (% strongly agree or agree) | 0.7 | 0.69 | 0.71 | 0.71 | 0.71 | 0.73 | 0.72 | 0.73 |
| B14 | B14. My manager recognises when I have done my job well (% strongly agree or agree) | 0.76 | 0.77 | 0.76 | 0.77 | 0.77 | 0.77 | 0.79 | 0.78 |
| B15 | B15. I receive regular feedback on my performance (% strongly agree or agree) | 0.6 | 0.6 | 0.6 | 0.63 | 0.64 | 0.65 | 0.67 | 0.66 |
| B16 | B16. The feedback I receive helps me to improve my performance (% strongly agree or agree) | 0.57 | 0.57 | 0.58 | 0.6 | 0.6 | 0.61 | 0.61 | 0.62 |
| B17 | B17. I think that my performance is evaluated fairly (% strongly agree or agree) | 0.63 | 0.62 | 0.62 | 0.62 | 0.63 | 0.63 | 0.62 | 0.63 |
| B18 | B18. Poor performance is dealt with effectively in my team (% strongly agree or agree) | 0.38 | 0.37 | 0.37 | 0.37 | 0.38 | 0.39 | 0.39 | 0.39 |
| B19 | B19. The people in my team can be relied upon to help when things get difficult in my job (% strongly agree or agree) | 0.83 | 0.83 | 0.82 | 0.83 | 0.84 | 0.84 | 0.84 | 0.84 |
| B20 | B20. The people in my team work together to find ways to improve the service we provide (% strongly agree or agree) | 0.79 | 0.78 | 0.78 | 0.79 | 0.8 | 0.8 | 0.8 | 0.82 |
| B21 | B21. The people in my team are encouraged to come up with new and better ways of doing things (% strongly agree or agree) | 0.68 | 0.7 | 0.69 | 0.71 | 0.73 | 0.74 | 0.74 | 0.74 |
| B22 | B22. I am able to access the right learning and development opportunities when I need to (% strongly agree or agree) | 0.63 | 0.55 | 0.54 | 0.58 | 0.61 | 0.62 | 0.63 | 0.61 |
| B23 | B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance (% strongly agree or agree) | 0.51 | 0.48 | 0.45 | 0.46 | 0.48 | 0.51 | 0.52 | 0.51 |
| B24 | B24. There are opportunities for me to develop my career in [my organisation] (% strongly agree or agree) | 0.39 | 0.28 | 0.31 | 0.35 | 0.38 | 0.42 | 0.41 | 0.43 |
| B25 | B25. Learning and development activities I have completed while working for [my organisation] are helping me to develop my career (% strongly agree or agree) | 0.44 | 0.41 | 0.4 | 0.4 | 0.42 | 0.43 | 0.44 | 0.44 |
| B26 | B26. I am treated fairly at work (% strongly agree or agree) | 0.79 | 0.78 | 0.78 | 0.78 | 0.78 | 0.79 | 0.78 | 0.79 |
| B27 | B27. I am treated with respect by the people I work with (% strongly agree or agree) | 0.85 | 0.84 | 0.84 | 0.84 | 0.84 | 0.84 | 0.85 | 0.84 |
| B28 | B28. I feel valued for the work I do (% strongly agree or agree) | 0.62 | 0.6 | 0.59 | 0.62 | 0.63 | 0.65 | 0.64 | 0.65 |
| B29 | B29. I think that [my organisation] respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) (% strongly agree or agree) | 0.71 | 0.71 | 0.7 | 0.71 | 0.72 | 0.74 | 0.72 | 0.74 |
| B30 | B30. In my job, I am clear what is expected of me (% strongly agree or agree) | 0.81 | 0.82 | 0.82 | 0.84 | 0.83 | 0.84 | 0.83 | 0.82 |
| B31 | B31. I get the information I need to do my job well (% strongly agree or agree) | 0.63 | 0.67 | 0.67 | 0.68 | 0.69 | 0.7 | 0.69 | 0.69 |
| B32 | B32. I have clear work objectives (% strongly agree or agree) | 0.72 | 0.74 | 0.74 | 0.75 | 0.75 | 0.76 | 0.75 | 0.75 |
| B33 | B33. I have the skills I need to do my job effectively (% strongly agree or agree) | 0.87 | 0.88 | 0.88 | 0.88 | 0.88 | 0.89 | 0.88 | 0.89 |
| B34 | B34. I have the tools I need to do my job effectively (% strongly agree or agree) | 0.72 | 0.72 | 0.7 | 0.72 | 0.71 | 0.72 | 0.69 | 0.7 |
| B35 | B35. I have an acceptable workload (% strongly agree or agree) | 0.6 | 0.62 | 0.61 | 0.6 | 0.6 | 0.59 | 0.59 | 0.58 |
| B36 | B36. I achieve a good balance between my work life and my private life (% strongly agree or agree) | 0.68 | 0.7 | 0.67 | 0.68 | 0.68 | 0.66 | 0.67 | 0.67 |
| B37 | B37. I feel that my pay adequately reflects my performance (% strongly agree or agree) | 0.36 | 0.38 | 0.32 | 0.31 | 0.29 | 0.29 | 0.31 | 0.32 |
| B38 | B38. I am satisfied with the total benefits package (% strongly agree or agree) | 0.44 | 0.39 | 0.34 | 0.33 | 0.32 | 0.32 | 0.33 | 0.34 |
| B39 | B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable (% strongly agree or agree) | 0.33 | 0.31 | 0.27 | 0.26 | 0.25 | 0.24 | 0.25 | 0.27 |
| B40 | B40. I feel that [my organisation] as a whole is managed well (% strongly agree or agree) | 0.4 | 0.41 | 0.4 | 0.43 | 0.43 | 0.45 | 0.46 | 0.47 |
| B41 | B41. [Senior managers] in [my organisation] are sufficiently visible (% strongly agree or agree) | 0.45 | 0.45 | 0.46 | 0.48 | 0.51 | 0.53 | 0.53 | 0.55 |
| B42 | B42. I believe the actions of [senior managers] are consistent with [my organisation's] values (% strongly agree or agree) | 0.39 | 0.39 | 0.39 | 0.42 | 0.43 | 0.47 | 0.45 | 0.49 |
| B43 | B43. I believe that [the board has] a clear vision for the future of [my organisation] (% strongly agree or agree) | 0.36 | 0.35 | 0.39 | 0.4 | 0.42 | 0.45 | 0.42 | 0.43 |
| B44 | B44. Overall, I have confidence in the decisions made by [my organisation's senior managers] (% strongly agree or agree) | 0.36 | 0.36 | 0.36 | 0.39 | 0.41 | 0.44 | 0.42 | 0.44 |
| B45 | B45. I feel that change is managed well in [my organisation] (% strongly agree or agree) | 0.27 | 0.27 | 0.27 | 0.29 | 0.29 | 0.31 | 0.3 | 0.29 |
| B46 | B46. When changes are made in [my organisation] they are usually for the better (% strongly agree or agree) | 0.25 | 0.23 | 0.23 | 0.25 | 0.27 | 0.3 | 0.27 | 0.3 |
| B47 | B47. [My organisation] keeps me informed about matters that affect me (% strongly agree or agree) | 0.56 | 0.54 | 0.55 | 0.56 | 0.58 | 0.58 | 0.56 | 0.56 |
| B48 | B48. I have the opportunity to contribute my views before decisions are made that affect me (% strongly agree or agree) | 0.34 | 0.32 | 0.36 | 0.36 | 0.36 | 0.36 | 0.36 | 0.38 |
| B49 | B49. I think it is safe to challenge the way things are done in [my organisation] (% strongly agree or agree) | 0.39 | 0.39 | 0.38 | 0.4 | 0.38 | 0.41 | 0.41 | 0.43 |
| B50 | B50. I am proud when I tell others I am part of [my organisation] (% strongly agree or agree) | 0.56 | 0.55 | 0.52 | 0.53 | 0.56 | 0.59 | 0.57 | 0.59 |
| B51 | B51. I would recommend [my organisation] as a great place to work (% strongly agree or agree) | 0.48 | 0.42 | 0.43 | 0.46 | 0.45 | 0.49 | 0.47 | 0.51 |
| B52 | B52. I feel a strong personal attachment to [my organisation] (% strongly agree or agree) | 0.45 | 0.46 | 0.46 | 0.44 | 0.46 | 0.48 | 0.47 | 0.48 |
| B53 | B53. [My organisation] inspires me to do the best in my job (% strongly agree or agree) | 0.4 | 0.39 | 0.38 | 0.41 | 0.43 | 0.45 | 0.44 | 0.46 |
| B54 | B54. [My organisation] motivates me to help it achieve its objectives (% strongly agree or agree) | 0.38 | 0.36 | 0.36 | 0.38 | 0.4 | 0.43 | 0.42 | 0.44 |
| B55 | B55. I believe that [senior managers] in [my organisation] will take action on the results from this survey (% strongly agree or agree) | 0.37 | 0.38 | 0.39 | 0.43 | 0.43 | 0.45 | 0.43 | 0.46 |
| B56 | B56. I believe that managers where I work will take action on the results from this survey (% strongly agree or agree) | 0.45 | 0.46 | 0.49 | 0.52 | 0.54 | 0.55 | 0.55 | 0.55 |
| B57 | B57. Where I work, I think effective action has been taken on the results of the last survey (% strongly agree or agree) | n/a | n/a | 0.29 | 0.32 | 0.33 | 0.35 | 0.33 | 0.35 |
| B58 | B58. I am trusted to carry out my job effectively (% strongly agree or agree) | n/a | n/a | n/a | 0.86 | 0.88 | 0.89 | 0.88 | 0.88 |
| B59 | B59. I believe I would be supported if I tried a new idea, even if it may not work (% strongly agree or agree) | n/a | n/a | n/a | 0.63 | 0.67 | 0.68 | 0.68 | 0.69 |
| B60 | B60. When I talk about my organisation I say "we" rather than "they" (% strongly agree or agree) | n/a | n/a | n/a | 0.69 | 0.67 | 0.68 | 0.7 | 0.71 |
| B61 | B61. I have some really good friendships at work (% strongly agree or agree) | n/a | n/a | n/a | 0.73 | 0.76 | 0.76 | 0.76 | 0.77 |
| B62 | B62. [Senior managers] in [my organisation] actively role model the behaviours set out in the Civil Service Leadership Statement | n/a | n/a | n/a | n/a | n/a | n/a | 0.35 | 0.44 |
| B63 | B63. My manager actively role models the behaviours set out in the Civil Service Leadership Statement | n/a | n/a | n/a | n/a | n/a | n/a | 0.57 | 0.61 |
| D01 | D01. Are you aware of the Civil Service Code? (% yes) | 0.75 | 0.81 | 0.86 | 0.88 | 0.89 | 0.9 | 0.91 | 0.91 |
| D02 | D02. Are you aware of how to raise a concern under the Civil Service Code? (% yes) | 0.44 | 0.53 | 0.59 | 0.63 | 0.64 | 0.64 | 0.66 | 0.67 |
| D03 | D03. Are you confident that if you raise a concern under the Civil Service Code in [your organisation] it would be investigated properly? (% yes) | 0.58 | 0.62 | 0.64 | 0.67 | 0.67 | 0.69 | 0.68 | 0.67 |
| E01 | E01. During the past 12 months, have you personally experienced discrimination at work? (% yes) | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 0.11 | 0.12 |
| E03 | E03. During the past 12 months, have you personally experienced bullying or harassment at work? (% yes) | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 0.1 | 0.11 |
| E05 | E05. Did you report the bullying and harassment you experienced? | n/a | n/a | n/a | n/a | n/a | n/a | n/a | 0.34 |
| E06 | E06. In your opinion, has this issue been resolved? | n/a | n/a | n/a | n/a | n/a | n/a | n/a | 0.2 |
| W01 | W01. Overall, how satisfied are you with your life nowadays? (% rating 7-10) | n/a | n/a | n/a | 0.62 | 0.63 | 0.64 | 0.65 | 0.66 |
| W02 | W02. Overall, to what extent do you feel the things you do in your life are worthwhile? (% rating 7-10) | n/a | n/a | n/a | 0.68 | 0.69 | 0.7 | 0.71 | 0.71 |
| W03 | W03. Overall, how happy did you feel yesterday? (% rating 7-10) | n/a | n/a | n/a | 0.59 | 0.6 | 0.6 | 0.62 | 0.64 |
| W04 | W04. Overall, how anxious did you feel yesterday? (% rating 0-3) | n/a | n/a | n/a | 0.51 | 0.5 | 0.5 | 0.5 | 0.5 |