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13 Overall customer satisfaction (CSV)
Updated 18 August 2015
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| Customer and claimant opinion of departmental service levels | |
|---|---|
| Not set | Not set |
| Not set | Overall satisfaction score |
| 2011 | 89% |
| 2012 | 83% |
| 2013 | 81% |
| 2014/15 | 82% |
| Not set | Not set |