RTI Incident/ Enquiry Form
All sections must be completed in Block Capitals and emailed to:
LA-SST.HDD@DWP.GSI.GOV.UK (PLEASE NOTE ONLY EMAIL THIS FORM VIA YOUR SECURE EMAIL ACCOUNT)
LA Name
	(Insert the name of your LA)	
LA ID	(Insert your LA ID)	
User Details	Name		
	Tel Number		
	Email		
Date			

Customer Details (if applicable)	Name		NINO		
	DOB				
Partner/Dependant (If appropriate)	Name		NINO		
	DOB				

Details of Enquiry/Problem
•	Only 1 type of Query should be listed on the form. 
•	Please add as much detail as you can provide. 
•	Attach (to your email) any screen shots that may be relevant 

	

This next section to be completed by:
LASST Use Only

LASST Team members name
(Owner of query)		
LASST/Supplier / Hand off / response or additional information required from LA

	

	
Final outcome/hand off response  / Hand off to LA

	

Date Incident Raised (if applicable		Incident number (if applicable)		
Date incident closed (if applicable		Date outcome/response sent to LA