Department
for Business
Innovation & Skills

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Research and analysis

Digital capabilities in small and medium enterprises: data

Updated 9 September 2015
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Table 1.1
A1/A2. How many employees does your business currently employ across all sites, excluding owners and partners?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
0 employees	76%	100%	0%	0%	0%	66%	85%	54%	68%	77%	85%	91%	65%	44%	72%	77%	70%	87%	81%	89%	73%	70%	73%	77%	62%	70%	70%	74%	68%	76%	75%	85%	78%	74%	71%	80%	71%	79%	77%	82%	76%	73%	75%	61%	80%	76%	69%	79%	73%
1 to 9 employees	20%	0%	100%	0%	0%	26%	14%	38%	25%	20%	11%	8%	32%	30%	20%	19%	24%	12%	16%	10%	20%	24%	20%	20%	29%	23%	24%	22%	26%	20%	20%	14%	17%	22%	23%	16%	23%	18%	18%	15%	20%	22%	21%	31%	17%	20%	26%	17%	23%
10 to 49 employees	4%	0%	0%	100%	0%	7%	2%	7%	6%	3%	3%	*%	3%	20%	7%	3%	5%	1%	3%	1%	6%	5%	6%	3%	7%	6%	5%	4%	5%	4%	4%	1%	4%	4%	5%	3%	5%	3%	5%	2%	3%	4%	3%	7%	3%	4%	5%	3%	4%
50 to 249 employees	1%	0%	0%	0%	93%	2%	*%	1%	1%	1%	*%	0%	*%	5%	1%	*%	1%	*%	*%	*%	1%	1%	1%	*%	1%	1%	1%	*%	1%	1%	1%	*%	1%	*%	1%	*%	1%	*%	1%	*%	*%	1%	*%	1%	*%	1%	1%	1%	*%
250+ employees	*%	0%	0%	0%	7%	*%	*%	*%	*%	*%	*%	0%	0%	*%	*%	*%	*%	0%	0%	0%	*%	*%	*%	0%	*%	*%	*%	0%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%
Table 1.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A3. Can you please tell me the approximate turnover of your business in the past 12 months? (GBP)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Less than 81,000	35%	43%	14%	1%	0%	32%	44%	12%	17%	36%	47%	87%	0%	0%	8%	41%	32%	42%	22%	47%	11%	34%	20%	38%	28%	29%	31%	36%	27%	42%	36%	34%	31%	37%	33%	37%	30%	38%	24%	44%	38%	33%	33%	26%	39%	27%	32%	37%	24%
81,000 to 99,999	5%	6%	4%	1%	0%	0%	18%	1%	1%	6%	*%	13%	0%	0%	4%	6%	5%	6%	1%	7%	1%	5%	1%	8%	5%	1%	3%	11%	5%	6%	6%	1%	10%	3%	3%	7%	2%	7%	1%	0%	6%	2%	9%	3%	6%	1%	7%	5%	9%
100,000 to 249,999	17%	17%	20%	4%	0%	28%	10%	20%	25%	21%	10%	0%	61%	0%	28%	15%	18%	17%	50%	9%	30%	17%	26%	21%	23%	7%	19%	13%	20%	12%	16%	25%	12%	21%	23%	13%	25%	13%	34%	41%	14%	14%	20%	20%	17%	20%	20%	19%	15%
250,000 to 499,999	7%	4%	15%	9%	0%	5%	1%	19%	13%	4%	7%	0%	23%	0%	13%	5%	9%	3%	11%	1%	19%	9%	15%	10%	5%	10%	9%	8%	11%	4%	7%	2%	5%	9%	10%	4%	10%	4%	12%	2%	5%	11%	5%	9%	6%	7%	7%	7%	8%
500,000 to 999,999	5%	3%	11%	13%	1%	12%	3%	7%	8%	5%	*%	0%	17%	0%	11%	4%	5%	5%	11%	3%	4%	4%	10%	2%	4%	7%	5%	4%	5%	3%	5%	1%	5%	6%	4%	5%	3%	6%	3%	*%	5%	5%	6%	6%	5%	5%	6%	5%	4%
1m to 1.99m	2%	0%	8%	16%	7%	3%	2%	6%	1%	2%	1%	0%	0%	24%	5%	2%	3%	1%	*%	1%	5%	3%	2%	2%	3%	4%	3%	3%	3%	3%	2%	1%	2%	2%	3%	2%	3%	2%	3%	*%	2%	3%	2%	5%	1%	4%	3%	2%	2%
2m to 2.8m	1%	0%	2%	14%	4%	2%	*%	2%	*%	1%	*%	0%	0%	10%	2%	1%	1%	*%	*%	*%	1%	1%	1%	*%	2%	1%	1%	1%	1%	1%	1%	*%	1%	1%	1%	1%	1%	1%	1%	*%	1%	1%	1%	1%	1%	1%	1%	1%	1%
2.81m to 4.99m	2%	2%	1%	11%	19%	2%	*%	3%	*%	5%	*%	0%	0%	25%	5%	2%	4%	*%	*%	*%	6%	3%	11%	*%	5%	8%	4%	*%	4%	3%	3%	*%	5%	1%	4%	1%	6%	*%	4%	*%	2%	6%	1%	6%	1%	1%	4%	*%	7%
5m to 9.99m	2%	2%	3%	4%	22%	1%	8%	2%	1%	1%	*%	0%	0%	25%	2%	2%	3%	1%	*%	1%	1%	3%	*%	6%	2%	*%	4%	1%	5%	*%	3%	*%	5%	1%	1%	3%	1%	3%	1%	*%	3%	1%	4%	2%	2%	*%	5%	4%	1%
10m to 14.99m	1%	1%	0%	1%	9%	*%	*%	*%	*%	*%	4%	0%	0%	11%	*%	1%	2%	*%	0%	*%	*%	2%	*%	*%	6%	*%	2%	*%	*%	5%	1%	0%	3%	*%	2%	*%	3%	*%	*%	0%	1%	3%	*%	5%	*%	*%	2%	2%	*%
15m to 24.99m	*%	0%	1%	2%	9%	*%	*%	1%	0%	*%	*%	0%	0%	3%	1%	*%	*%	0%	0%	0%	1%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%
25m or more	*%	0%	*%	2%	15%	*%	*%	2%	*%	*%	0%	0%	0%	2%	1%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	1%	*%	0%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	1%	*%	*%	*%	*%	*%
Don't know	8%	7%	9%	13%	9%	1%	2%	9%	9%	7%	15%	0%	0%	0%	12%	7%	7%	9%	2%	11%	13%	8%	12%	3%	7%	15%	8%	2%	8%	5%	7%	17%	10%	5%	10%	6%	11%	6%	9%	2%	8%	11%	6%	13%	7%	1%	4%	10%	3%
Refused	13%	14%	13%	10%	6%	13%	11%	17%	24%	11%	13%	0%	0%	0%	9%	14%	12%	16%	2%	20%	8%	11%	2%	10%	11%	16%	9%	20%	10%	16%	13%	19%	12%	14%	5%	21%	4%	18%	9%	10%	14%	11%	14%	4%	15%	32%	9%	7%	26%
Table 1.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A4. In the last 12 months, has your business sold any goods or services or licenced your product outside of the UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Yes	17%	16%	17%	31%	37%	41%	1%	36%	14%	23%	4%	5%	30%	29%	100%	0%	18%	15%	30%	11%	51%	18%	40%	10%	19%	26%	18%	16%	20%	14%	17%	10%	19%	16%	17%	16%	17%	16%	44%	32%	11%	22%	14%	24%	15%	28%	11%	13%	25%
No	83%	84%	82%	68%	63%	59%	99%	64%	86%	77%	96%	95%	70%	71%	0%	100%	82%	85%	69%	89%	48%	82%	60%	90%	81%	74%	82%	84%	80%	86%	83%	90%	81%	84%	82%	84%	83%	83%	56%	68%	89%	78%	85%	76%	85%	72%	88%	87%	75%
Don't know	*%	0%	*%	*%	0%	0%	*%	0%	0%	0%	*%	0%	0%	*%	0%	0%	*%	0%	0%	0%	1%	*%	*%	0%	0%	*%	*%	0%	*%	0%	*%	0%	0%	*%	*%	*%	0%	*%	*%	0%	*%	*%	*%	*%	*%	0%	*%	*%	0%
Refused	*%	0%	1%	0%	0%	0%	0%	0%	1%	*%	0%	0%	0%	0%	0%	0%	*%	*%	1%	0%	0%	*%	0%	0%	0%	0%	*%	0%	0%	*%	*%	0%	0%	*%	*%	*%	0%	*%	0%	0%	*%	0%	*%	0%	*%	0%	*%	*%	0%
Table 2.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B1. Does your business have its own website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Yes	64%	59%	78%	86%	94%	56%	53%	90%	45%	68%	64%	57%	68%	93%	68%	63%	100%	0%	0%	0%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	67%	30%	69%	65%	79%	50%	87%	51%	94%	84%	57%	84%	56%	86%	58%	84%	94%	67%	61%
No	36%	41%	22%	14%	6%	44%	47%	10%	55%	32%	36%	43%	32%	7%	32%	37%	0%	100%	100%	100%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	33%	70%	31%	35%	21%	50%	13%	49%	6%	16%	43%	16%	44%	14%	42%	16%	6%	33%	39%
Table 2.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B2. Is your business listed in any online directories, or promoted by other websites other than your own	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Yes	53%	52%	60%	48%	49%	33%	59%	61%	43%	53%	57%	58%	51%	41%	57%	53%	64%	34%	45%	32%	58%	65%	67%	72%	56%	59%	62%	75%	64%	66%	55%	42%	55%	56%	67%	42%	64%	48%	72%	94%	49%	63%	46%	64%	51%	70%	58%	53%	53%
No	42%	43%	37%	42%	41%	66%	40%	31%	49%	40%	39%	41%	43%	53%	31%	44%	31%	61%	46%	65%	29%	30%	27%	27%	43%	27%	33%	24%	31%	31%	40%	58%	43%	36%	29%	53%	31%	48%	20%	5%	46%	30%	49%	32%	45%	23%	38%	42%	42%
Don't know	5%	5%	4%	10%	10%	1%	1%	8%	7%	6%	5%	1%	6%	6%	12%	3%	5%	5%	9%	4%	13%	5%	6%	1%	1%	13%	6%	1%	5%	3%	5%	0%	2%	8%	4%	5%	5%	5%	8%	1%	4%	7%	4%	4%	4%	7%	4%	5%	5%
Table 2.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3. How can your website currently be used?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
For e-commerce, i.e. it is possible for customers to order and pay for goods or services directly from your website	17%	18%	14%	21%	23%	27%	1%	62%	16%	14%	1%	5%	29%	17%	49%	10%	17%	100%	18%	53%	15%	22%	15%	18%	12%	20%	10%	17%	23%	14%	20%	23%	8%	25%	10%	66%	0%	0%	28%	7%	18%	16%	37%	2%	17%	19%	15%	Not set	Not set
To promote or showcase your goods or services, with contact details so that customers can get in touch	95%	95%	95%	94%	93%	86%	99%	91%	95%	94%	99%	100%	92%	90%	97%	95%	95%	99%	100%	89%	95%	93%	96%	97%	90%	94%	96%	95%	97%	97%	93%	95%	94%	95%	95%	95%	89%	95%	93%	96%	96%	95%	100%	94%	97%	90%	98%	Not set	Not set
To take bookings or orders, without payment at the time	18%	18%	15%	22%	20%	24%	*%	36%	57%	14%	10%	10%	29%	20%	40%	13%	18%	56%	16%	100%	15%	26%	11%	20%	9%	22%	10%	18%	7%	20%	18%	23%	10%	25%	11%	47%	30%	8%	30%	7%	21%	16%	18%	5%	16%	25%	13%	Not set	Not set
Website still under construction/being serviced	*%	0%	*%	0%	1%	0%	0%	0%	0%	*%	*%	0%	0%	0%	0%	*%	*%	0%	0%	0%	0%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	*%	0%	*%	0%	0%	*%	*%	*%	*%	*%	0%	*%	0%	0%	1%	Not set	Not set
Other	2%	1%	2%	2%	2%	*%	1%	0%	2%	3%	*%	*%	4%	2%	2%	1%	2%	0%	0%	0%	1%	1%	4%	1%	5%	1%	3%	2%	0%	1%	3%	1%	3%	1%	2%	0%	0%	2%	*%	3%	1%	2%	0%	2%	3%	0%	1%	Not set	Not set
Don't know	1%	1%	*%	2%	1%	*%	0%	7%	0%	*%	1%	0%	*%	*%	*%	1%	1%	0%	0%	0%	2%	*%	*%	*%	4%	1%	*%	1%	0%	*%	2%	*%	3%	0%	2%	*%	1%	1%	2%	*%	*%	1%	0%	2%	*%	4%	*%	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Summary: B3A-B3C. How effective do you feel your website is for...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use website for e-commerce, promotions or to take bookings	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	4 - Very effective	3 - Fairly effective	2 - Not very effective	1 - Not at all effective	Don't know	Summary: Effective	Summary: Not effective	Base for Stats	Mean	Standard Error	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E-commerce	Not set	46%	36%	16%	1%	*%	82%	17%	86	3.28	0.07	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Promoting or showcasing your goods or services	Not set	37%	48%	10%	2%	3%	85%	12%	470	3.24	0.03	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Taking bookings	Not set	31%	33%	18%	11%	5%	65%	30%	85	2.9	0.09	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3A. How effective do you feel your website is for...? : E-commerce	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use a website for e-commerce	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set	Not set
Unweighted Bases	121	14	29	47	31	19	2	41	11	34	14	5	32	61	52	68	121	121	115	58	31	44	37	102	14	93	26	117	4	52	56	99	22	87	34	121	73	41	53	58	38	16	64	32	25	Not set	Not set	Not set	Not set
Weighted Bases	86	63	17	5	1	9	1	43	5	26	1	10	46	12	44	41	86	86	85	48	35	29	21	71	13	70	16	81	5	30	49	68	19	61	26	86	62	18	26	59	26	5	46	25	16	Not set	Not set	Not set	Not set
4 - Very effective	46%	50%	30%	48%	37%	85%	0%	47%	7%	38%	82%	49%	45%	27%	50%	42%	46%	46%	45%	47%	48%	56%	30%	46%	44%	43%	58%	43%	88%	57%	36%	38%	75%	33%	76%	46%	45%	60%	49%	44%	58%	24%	38%	44%	74%	Not set	Not set	Not set	Not set
3 - Fairly effective	36%	35%	41%	30%	53%	2%	81%	33%	8%	60%	10%	0%	40%	57%	47%	24%	36%	36%	37%	41%	31%	24%	61%	43%	1%	43%	8%	38%	12%	35%	40%	42%	14%	46%	13%	36%	43%	26%	47%	32%	32%	48%	38%	44%	21%	Not set	Not set	Not set	Not set
2 - Not very effective	16%	15%	25%	8%	4%	12%	0%	18%	85%	1%	6%	51%	13%	12%	3%	31%	16%	16%	16%	10%	19%	19%	9%	10%	49%	12%	33%	17%	0%	5%	23%	19%	4%	21%	6%	16%	12%	8%	3%	22%	9%	23%	23%	10%	5%	Not set	Not set	Not set	Not set
1 - Not at all effective	1%	0%	4%	9%	0%	1%	0%	2%	0%	1%	0%	0%	1%	2%	*%	2%	1%	1%	1%	2%	2%	*%	1%	*%	5%	1%	1%	1%	0%	3%	*%	*%	4%	*%	4%	1%	*%	5%	1%	1%	*%	2%	1%	3%	0%	Not set	Not set	Not set	Not set
Don't know	*%	0%	0%	5%	7%	0%	19%	*%	0%	0%	2%	0%	*%	1%	0%	1%	*%	*%	*%	*%	1%	*%	0%	*%	1%	*%	1%	*%	0%	0%	*%	*%	2%	*%	1%	*%	*%	2%	*%	*%	1%	3%	*%	*%	1%	Not set	Not set	Not set	Not set
Summary: Effective	82%	85%	72%	78%	90%	86%	81%	80%	15%	98%	92%	49%	85%	84%	97%	66%	82%	82%	82%	88%	79%	80%	90%	89%	45%	86%	65%	81%	100%	92%	76%	80%	90%	79%	90%	82%	88%	86%	96%	76%	90%	72%	76%	87%	94%	Not set	Not set	Not set	Not set
Summary: Not effective	17%	15%	28%	17%	4%	14%	0%	20%	85%	2%	6%	51%	15%	14%	3%	33%	17%	17%	18%	12%	21%	20%	10%	11%	54%	14%	34%	18%	0%	8%	23%	20%	9%	21%	9%	17%	12%	13%	4%	24%	10%	25%	24%	13%	5%	Not set	Not set	Not set	Not set
Base for stats	86	63	17	5	1	9	1	43	5	26	1	10	46	12	44	41	86	86	85	48	35	29	21	71	13	69	16	81	5	30	49	68	18	61	25	86	62	18	26	59	26	5	46	25	15	Not set	Not set	Not set	Not set
Mean	3.28	3.35	2.99	3.24	3.36	3.7	3	3.26	2.22	3.35	3.78	2.98	3.29	3.11	3.47	3.07	3.28	3.28	3.27	3.33	3.26	3.36	3.19	3.35	2.84	3.28	3.23	3.24	3.88	3.46	3.13	3.18	3.63	3.12	3.64	3.28	3.32	3.43	3.44	3.19	3.48	2.97	3.13	3.28	3.7	Not set	Not set	Not set	Not set
Standard error	0.07	0.19	0.16	0.16	-	0.18	-	0.13	0.18	0.1	0.28	0.47	0.13	0.09	0.08	0.11	0.07	0.07	0.07	0.1	0.16	0.12	0.11	0.07	0.31	0.08	0.19	0.07	0.18	0.1	0.1	0.08	0.18	0.08	0.14	0.07	0.08	0.14	0.08	0.11	0.11	0.22	0.1	0.14	0.12	Not set	Not set	Not set	Not set
Table 2.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3B. How effective do you feel your website is for...? : Promoting or showcasing your goods or services	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use a website for promotions	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	614	60	205	217	132	79	46	94	59	219	117	64	167	256	175	436	614	115	614	114	186	204	181	494	95	439	163	590	23	266	276	390	224	337	277	149	34	465	281	291	251	345	81	370	312	169	133	Not set	Not set
Weighted Bases	485	341	117	24	4	30	75	64	32	172	112	187	146	61	88	396	485	85	485	80	219	125	130	379	102	326	157	462	22	211	225	279	206	235	250	126	40	359	208	239	138	346	70	293	268	116	101	Not set	Not set
4 - Very effective	37%	40%	29%	35%	37%	51%	36%	48%	15%	29%	47%	29%	46%	50%	49%	35%	37%	59%	37%	41%	36%	41%	38%	39%	30%	40%	32%	37%	48%	33%	40%	35%	40%	38%	37%	52%	36%	32%	40%	36%	44%	34%	35%	38%	43%	26%	33%	Not set	Not set
3 - Fairly effective	48%	46%	52%	48%	51%	42%	58%	37%	78%	46%	43%	60%	38%	38%	35%	50%	48%	31%	48%	56%	54%	46%	37%	45%	57%	46%	51%	48%	46%	47%	48%	47%	49%	45%	50%	33%	37%	53%	51%	42%	43%	50%	47%	49%	38%	57%	63%	Not set	Not set
2 - Not very effective	10%	9%	14%	12%	8%	5%	3%	15%	5%	19%	3%	8%	13%	9%	14%	10%	10%	9%	10%	3%	10%	5%	17%	10%	11%	9%	13%	11%	3%	13%	9%	12%	8%	10%	11%	14%	24%	9%	8%	14%	5%	13%	16%	8%	11%	15%	3%	Not set	Not set
1 - Not at all effective	2%	1%	3%	3%	1%	1%	2%	1%	2%	3%	*%	0%	3%	3%	1%	2%	2%	*%	2%	1%	1%	4%	1%	2%	1%	2%	1%	2%	*%	1%	2%	2%	1%	2%	1%	1%	1%	2%	*%	3%	1%	2%	1%	3%	2%	1%	1%	Not set	Not set
Don't know	3%	3%	2%	2%	4%	*%	1%	*%	*%	3%	7%	3%	*%	1%	1%	4%	3%	*%	3%	*%	1%	4%	6%	3%	1%	3%	4%	3%	2%	6%	*%	4%	1%	5%	1%	1%	1%	4%	*%	6%	6%	2%	*%	2%	5%	1%	*%	Not set	Not set
Summary: Effective	85%	86%	81%	83%	88%	94%	94%	84%	93%	75%	90%	89%	84%	88%	84%	85%	85%	90%	85%	96%	89%	86%	75%	84%	87%	86%	82%	84%	94%	80%	88%	81%	90%	83%	87%	85%	73%	85%	92%	78%	87%	84%	82%	87%	81%	84%	96%	Not set	Not set
Summary: Not effective	12%	10%	17%	15%	8%	6%	5%	16%	7%	22%	3%	8%	16%	11%	15%	11%	12%	10%	12%	4%	10%	9%	18%	12%	12%	11%	14%	13%	4%	14%	11%	14%	9%	12%	12%	15%	25%	11%	8%	17%	6%	14%	17%	11%	14%	15%	4%	Not set	Not set
Base for stats	470	329	114	23	4	29	75	64	32	166	104	183	146	61	87	382	470	85	470	80	217	119	122	366	101	317	152	448	22	198	224	267	204	223	247	125	40	345	208	225	129	340	70	287	255	115	100	Not set	Not set
Mean	3.24	3.29	3.09	3.18	3.29	3.45	3.3	3.31	3.06	3.04	3.47	3.21	3.27	3.37	3.33	3.22	3.24	3.49	3.24	3.36	3.25	3.28	3.2	3.26	3.17	3.28	3.17	3.23	3.45	3.18	3.26	3.19	3.31	3.24	3.24	3.37	3.1	3.19	3.32	3.17	3.39	3.18	3.17	3.25	3.29	3.1	3.27	Not set	Not set
Standard error	0.03	0.09	0.05	0.05	0.07	0.07	0.09	0.08	0.07	0.05	0.05	0.07	0.06	0.05	0.06	0.03	0.03	0.06	0.03	0.06	0.05	0.05	0.06	0.03	0.07	0.03	0.06	0.03	0.13	0.04	0.04	0.04	0.05	0.04	0.04	0.06	0.15	0.03	0.04	0.05	0.04	0.04	0.08	0.04	0.04	0.05	0.05	Not set	Not set
Table 2.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3C. How effective do you feel your website is for...? : Taking bookings	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use a website to take bookings	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	123	14	31	50	28	15	3	28	21	30	26	8	41	55	37	85	123	58	114	123	37	43	35	102	18	95	25	119	5	63	51	92	31	82	41	67	9	56	75	43	57	61	18	30	64	33	26	Not set	Not set
Weighted Bases	90	66	18	5	1	8	*	25	19	26	11	19	46	14	36	54	90	48	80	90	35	35	15	80	10	74	16	89	2	44	44	69	22	63	28	62	14	28	67	17	31	59	13	17	45	32	13	Not set	Not set
4 - Very effective	31%	27%	45%	37%	34%	34%	0%	26%	41%	37%	12%	7%	33%	44%	30%	32%	31%	46%	34%	31%	30%	23%	64%	33%	20%	36%	8%	31%	46%	30%	31%	30%	35%	33%	29%	37%	5%	19%	26%	35%	42%	25%	24%	18%	39%	17%	39%	Not set	Not set
3 - Fairly effective	33%	33%	35%	36%	40%	9%	17%	50%	29%	9%	76%	65%	23%	16%	28%	37%	33%	25%	38%	33%	39%	34%	28%	30%	64%	23%	81%	33%	47%	24%	43%	39%	15%	34%	32%	32%	56%	36%	32%	50%	25%	37%	65%	19%	38%	21%	50%	Not set	Not set
2 - Not very effective	18%	21%	13%	11%	11%	0%	0%	23%	27%	19%	5%	6%	23%	35%	29%	11%	18%	10%	15%	18%	4%	28%	4%	19%	10%	20%	10%	19%	0%	24%	14%	16%	25%	18%	20%	8%	*%	41%	21%	13%	15%	20%	5%	58%	2%	47%	5%	Not set	Not set
1 - Not at all effective	11%	13%	6%	7%	7%	56%	17%	0%	3%	18%	5%	0%	21%	3%	12%	11%	11%	9%	7%	11%	27%	1%	4%	12%	6%	14%	0%	12%	7%	12%	12%	14%	3%	15%	3%	16%	38%	3%	14%	1%	2%	17%	5%	4%	11%	15%	4%	Not set	Not set
Don't know	5%	7%	0%	8%	8%	1%	67%	1%	*%	17%	1%	23%	*%	2%	1%	8%	5%	9%	6%	5%	*%	13%	0%	6%	0%	6%	1%	5%	0%	11%	0%	1%	20%	*%	16%	7%	0%	1%	7%	1%	15%	*%	1%	1%	10%	1%	2%	Not set	Not set
Summary: Effective	65%	60%	81%	73%	74%	43%	17%	77%	69%	47%	89%	71%	56%	60%	58%	69%	65%	71%	71%	65%	69%	58%	92%	62%	84%	60%	89%	64%	93%	54%	74%	69%	51%	67%	61%	69%	62%	55%	58%	85%	68%	63%	89%	37%	77%	38%	89%	Not set	Not set
Summary: Not effective	30%	34%	19%	18%	18%	56%	17%	23%	30%	37%	11%	6%	44%	38%	42%	22%	30%	19%	23%	30%	31%	29%	8%	32%	16%	34%	10%	30%	7%	35%	26%	30%	29%	33%	23%	23%	38%	44%	35%	14%	17%	37%	10%	62%	13%	62%	9%	Not set	Not set
Base for stats	85	62	18	5	1	8	*	25	19	21	11	15	46	13	36	50	85	44	75	85	35	30	15	76	10	70	16	84	2	39	44	68	17	62	23	57	14	28	63	17	26	59	13	17	41	32	13	Not set	Not set
Mean	2.9	2.79	3.2	3.12	3.1	2.2	2	3.03	3.07	2.79	2.96	3.01	2.68	3.04	2.76	2.99	2.9	3.19	3.04	2.9	2.72	2.92	3.51	2.88	2.98	2.87	2.99	2.89	3.33	2.81	2.94	2.86	3.04	2.84	3.04	2.98	2.29	2.73	2.75	3.2	3.28	2.72	3.08	2.52	3.16	2.41	3.27	Not set	Not set
Standard error	0.09	0.28	0.16	0.15	-	0.4	-	0.14	0.21	0.23	0.13	0.16	0.18	0.14	0.17	0.11	0.09	0.14	0.09	0.09	0.2	0.13	0.13	0.11	0.19	0.12	0.09	0.1	0.59	0.14	0.14	0.11	0.19	0.12	0.14	0.14	0.36	0.11	0.12	0.11	0.12	0.13	0.18	0.16	0.13	0.17	0.16	Not set	Not set
Table 2.8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3d. Does your website allow customers to do either of the following?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
Make appointments for visits or call-outs	16%	16%	14%	16%	14%	35%	33%	7%	24%	10%	10%	21%	21%	6%	11%	17%	16%	15%	15%	33%	21%	7%	12%	15%	19%	20%	7%	15%	23%	21%	12%	16%	16%	17%	14%	30%	58%	11%	20%	14%	13%	17%	22%	16%	15%	13%	21%	Not set	Not set
Leave contact details for you to get in touch with them	71%	70%	76%	67%	73%	79%	67%	70%	85%	68%	75%	68%	80%	72%	78%	70%	71%	74%	72%	73%	64%	77%	77%	75%	60%	74%	65%	72%	56%	75%	71%	70%	73%	73%	69%	75%	76%	70%	72%	70%	84%	67%	61%	72%	69%	67%	83%	Not set	Not set
Neither of these	26%	27%	23%	28%	24%	21%	33%	29%	15%	30%	18%	28%	16%	27%	17%	28%	26%	19%	25%	13%	31%	22%	23%	22%	39%	24%	31%	25%	44%	19%	28%	25%	27%	21%	30%	15%	7%	30%	23%	30%	16%	30%	28%	28%	27%	32%	17%	Not set	Not set
Don't know	*%	0%	0%	3%	1%	*%	0%	1%	0%	*%	0%	0%	0%	1%	1%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	*%	*%	0%	*%	*%	*%	0%	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.9	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B4. Do you have any plans to introduce a website in future?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	No	No, but planning to introduce	No, no plans to introduce	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Bases	150	43	60	39	8	20	18	19	28	41	24	38	53	26	17	132	150	41	104	130	17	49	74	42	108	18	132	5	5	145	28	108	26	123	5	22	66	48	36	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Weighted Bases	293	253	35	4	*	27	67	7	41	86	63	141	73	5	43	249	293	57	234	234	53	96	132	78	214	38	254	9	9	284	44	194	24	264	13	22	140	82	71	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	20%	18%	27%	34%	25%	5%	1%	36%	43%	21%	26%	9%	56%	9%	40%	16%	20%	100%	0%	24%	1%	9%	33%	38%	13%	28%	18%	94%	94%	17%	50%	17%	62%	16%	100%	100%	24%	18%	12%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	80%	82%	68%	61%	75%	95%	98%	54%	55%	79%	74%	90%	42%	88%	59%	84%	80%	0%	100%	75%	98%	90%	67%	60%	87%	69%	81%	6%	6%	82%	49%	82%	38%	83%	0%	0%	75%	81%	88%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know	1%	0%	5%	5%	0%	0%	1%	10%	1%	0%	*%	*%	2%	2%	1%	1%	1%	0%	0%	1%	1%	1%	1%	2%	*%	3%	*%	0%	0%	1%	1%	1%	*%	1%	0%	0%	1%	1%	0%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B5. Do you have any plans to introduce any of the following in future?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not use a website for e-commerce or to take bookings but have plans to introduce a website in the future	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	636	64	223	221	128	79	48	93	70	217	129	68	186	250	167	465	595	41	41	63	556	65	182	200	173	471	97	421	163	611	24	264	298	381	255	316	320	102	39	534	271	320	243	377	91	422	323	170	143
Weighted Bases	519	364	127	24	4	34	77	53	46	181	129	196	173	62	79	438	462	57	57	38	437	42	213	113	125	351	106	298	162	495	24	206	258	284	235	225	295	92	54	428	209	275	138	379	84	335	286	129	104
E-commerce, where customers can order and pay for goods or services directly from your website	10%	9%	10%	10%	13%	22%	1%	8%	24%	9%	8%	10%	14%	4%	20%	8%	7%	33%	33%	0%	6%	29%	9%	7%	3%	8%	2%	6%	7%	10%	3%	10%	10%	10%	9%	12%	8%	14%	24%	9%	14%	8%	10%	10%	0%	0%	10%	15%	3%
A system where bookings, appointments or orders can be made from your website, without payment at the time	11%	11%	10%	11%	12%	4%	2%	15%	17%	8%	19%	12%	9%	5%	9%	11%	11%	13%	13%	16%	11%	0%	10%	12%	12%	12%	5%	11%	10%	10%	37%	18%	5%	11%	11%	9%	12%	13%	10%	11%	15%	9%	16%	9%	0%	0%	8%	8%	21%
Neither of these	78%	78%	81%	79%	77%	75%	97%	77%	71%	81%	68%	72%	81%	91%	77%	79%	80%	63%	63%	82%	80%	53%	77%	82%	84%	78%	89%	82%	78%	79%	57%	70%	86%	76%	81%	74%	81%	65%	52%	81%	69%	85%	71%	81%	91%	98%	79%	81%	73%
Don't know	3%	3%	2%	4%	2%	1%	1%	2%	2%	3%	6%	6%	*%	1%	2%	3%	3%	*%	*%	2%	3%	18%	6%	1%	1%	3%	4%	2%	5%	3%	2%	6%	1%	5%	1%	5%	1%	9%	14%	2%	4%	*%	4%	3%	9%	2%	3%	1%	4%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.11	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B5a. What has caused you to plan to introduce e-commerce, or a system that allows customers to make bookings or orders?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where plan to introduce e-commerce or a booking system	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	115	13	39	37	26	16	4	24	18	30	23	16	37	45	23	90	104	11	11	7	101	17	36	31	30	86	13	75	29	109	7	54	49	74	41	66	49	18	11	97	71	39	50	63	58	32	25	Not set	Not set
Weighted Bases	97	70	22	4	1	8	2	11	13	29	34	42	33	5	17	79	76	21	21	6	72	12	37	20	18	68	8	49	27	88	9	50	33	56	42	45	52	24	18	73	56	39	35	62	50	23	24	Not set	Not set
Due to customer demand	15%	17%	10%	4%	11%	*%	0%	11%	36%	2%	24%	18%	18%	3%	27%	13%	13%	22%	22%	1%	14%	1%	*%	42%	7%	15%	1%	19%	3%	16%	7%	27%	2%	3%	31%	4%	25%	*%	*%	20%	16%	15%	27%	9%	2%	26%	32%	Not set	Not set
To make it easier/convenient/flexible/accessible	8%	7%	10%	15%	18%	8%	0%	49%	5%	1%	2%	11%	6%	23%	5%	8%	8%	6%	6%	77%	9%	1%	14%	3%	2%	3%	62%	3%	18%	9%	0%	5%	16%	12%	3%	14%	3%	22%	3%	3%	12%	1%	2%	11%	13%	4%	1%	Not set	Not set
Attracting new customers/widening customer base	8%	6%	13%	15%	4%	56%	67%	8%	1%	3%	2%	3%	18%	19%	8%	8%	10%	3%	3%	0%	4%	43%	13%	7%	7%	11%	0%	14%	3%	8%	6%	3%	18%	13%	2%	16%	1%	19%	25%	5%	10%	7%	3%	11%	3%	25%	4%	Not set	Not set
Change in business plan/diversify the business	17%	23%	2%	3%	4%	0%	0%	*%	1%	31%	22%	22%	*%	1%	*%	21%	16%	21%	21%	0%	17%	0%	12%	3%	41%	18%	0%	25%	2%	19%	0%	25%	*%	22%	12%	26%	9%	0%	0%	23%	16%	21%	24%	14%	25%	19%	0%	Not set	Not set
To save on costs	1%	0%	5%	3%	4%	0%	0%	6%	1%	2%	0%	0%	4%	1%	*%	2%	2%	1%	1%	1%	2%	0%	1%	0%	4%	2%	0%	1%	2%	1%	0%	1%	2%	1%	2%	1%	1%	1%	1%	2%	2%	*%	0%	2%	2%	1%	*%	Not set	Not set
Business expansion	13%	17%	3%	0%	4%	0%	0%	0%	5%	15%	22%	0%	36%	1%	44%	5%	6%	39%	39%	0%	6%	0%	12%	0%	0%	6%	*%	*%	16%	14%	0%	9%	25%	8%	20%	0%	24%	50%	66%	1%	8%	21%	22%	8%	15%	0%	21%	Not set	Not set
To move with the market/just following trend	3%	0%	11%	11%	8%	2%	33%	12%	0%	2%	*%	0%	2%	8%	4%	3%	4%	0%	0%	10%	4%	1%	4%	7%	1%	2%	16%	5%	1%	3%	1%	4%	3%	3%	3%	3%	3%	3%	*%	3%	4%	1%	4%	3%	3%	6%	1%	Not set	Not set
To make more money/increase turnover	6%	6%	8%	0%	0%	0%	0%	5%	0%	19%	0%	11%	2%	11%	3%	7%	7%	3%	3%	0%	8%	0%	11%	0%	6%	7%	7%	1%	18%	7%	0%	10%	3%	10%	1%	12%	1%	0%	0%	8%	3%	11%	3%	8%	10%	2%	3%	Not set	Not set
It's part of the business development plan	10%	13%	0%	9%	8%	1%	0%	2%	37%	15%	0%	21%	0%	9%	2%	11%	12%	0%	0%	0%	13%	38%	11%	24%	2%	13%	0%	10%	17%	11%	0%	9%	15%	16%	1%	20%	1%	*%	*%	13%	17%	0%	1%	15%	18%	1%	1%	Not set	Not set
Other businesses have the facility/ to remain competitive	12%	17%	0%	3%	4%	0%	0%	*%	0%	15%	22%	28%	0%	3%	0%	15%	16%	0%	0%	2%	17%	0%	32%	1%	0%	17%	*%	24%	*%	5%	79%	9%	0%	8%	18%	10%	15%	*%	0%	16%	8%	20%	0%	19%	9%	*%	31%	Not set	Not set
Current website is ineffective/needs updating	*%	0%	0%	8%	0%	1%	0%	0%	1%	0%	*%	0%	*%	4%	1%	*%	*%	0%	0%	0%	*%	1%	*%	1%	*%	*%	2%	1%	0%	*%	1%	0%	1%	*%	1%	*%	*%	0%	0%	*%	*%	*%	0%	*%	*%	*%	0%	Not set	Not set
Other	15%	11%	26%	28%	38%	30%	0%	8%	12%	5%	24%	4%	33%	12%	48%	8%	7%	45%	45%	11%	7%	10%	9%	8%	1%	7%	9%	8%	6%	17%	0%	6%	34%	8%	24%	9%	21%	37%	46%	8%	10%	22%	32%	6%	20%	14%	6%	Not set	Not set
None	8%	6%	15%	9%	0%	1%	0%	7%	1%	20%	3%	3%	5%	15%	3%	9%	10%	0%	0%	0%	11%	6%	4%	6%	30%	11%	3%	7%	16%	8%	6%	13%	3%	13%	2%	4%	12%	0%	0%	11%	13%	2%	6%	10%	13%	2%	3%	Not set	Not set
Don't know	*%	0%	0%	2%	0%	0%	0%	0%	0%	0%	*%	0%	*%	0%	0%	*%	*%	0%	0%	0%	*%	0%	*%	0%	0%	*%	0%	*%	0%	*%	0%	*%	0%	0%	*%	0%	*%	0%	0%	*%	0%	*%	0%	*%	*%	0%	0%	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.12	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B6. Do you have any goods or services which could be ordered directly from a website, or could bookings be made through a website ?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not plan to use e-commerce or a booking system	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	521	51	184	184	102	63	44	69	52	187	106	52	149	205	144	375	491	30	30	56	455	48	146	169	143	385	84	346	134	502	17	210	249	307	214	250	271	84	28	437	200	281	193	314	91	422	265	138	118
Weighted Bases	422	294	105	20	3	26	75	41	34	152	95	153	140	57	62	359	386	36	36	32	365	30	176	93	106	283	99	249	135	407	14	156	225	228	194	180	242	68	36	354	153	236	103	317	84	335	236	106	80
Yes	20%	22%	16%	18%	19%	41%	18%	39%	42%	8%	18%	15%	19%	10%	38%	17%	18%	37%	37%	81%	19%	44%	24%	11%	18%	18%	19%	18%	18%	18%	64%	18%	20%	22%	18%	21%	19%	59%	40%	12%	24%	18%	6%	25%	100%	0%	16%	32%	13%
No	79%	78%	82%	80%	81%	56%	82%	57%	58%	92%	81%	85%	80%	89%	61%	82%	81%	59%	59%	17%	80%	56%	76%	88%	82%	81%	80%	81%	82%	81%	32%	81%	79%	78%	81%	78%	80%	39%	60%	87%	75%	82%	93%	75%	0%	100%	83%	67%	85%
Don't know	1%	0%	3%	2%	0%	2%	0%	4%	*%	*%	1%	0%	1%	1%	1%	1%	1%	4%	4%	2%	*%	0%	*%	1%	1%	1%	*%	1%	*%	1%	4%	1%	*%	1%	1%	1%	1%	1%	0%	1%	1%	*%	1%	1%	0%	0%	1%	*%	2%
Table 2.13	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B6a. Are there any reasons why you would not consider introducing e-commerce or a bookings system?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not plan to use e-commerce or a booking system but have goods or services that could be sent directly from a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	REGION	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	South	Midlands / East	North	Not set
Unweighted Bases	91	11	28	33	19	11	5	20	15	20	20	10	25	41	30	61	86	5	5	38	81	18	30	29	25	72	13	66	19	88	3	37	46	70	21	57	34	47	9	44	42	45	36	52	91	43	27	21	Not set
Weighted Bases	84	63	16	3	1	11	14	16	14	12	17	24	27	6	23	61	70	13	13	26	70	13	41	10	19	51	19	46	25	75	9	28	46	49	34	38	45	40	14	44	37	42	6	78	84	39	35	11	Not set
Too costly/expensive	16%	19%	7%	0%	5%	0%	5%	0%	0%	39%	44%	32%	4%	1%	18%	14%	19%	0%	0%	0%	19%	63%	18%	6%	26%	25%	0%	3%	48%	17%	0%	43%	3%	18%	12%	23%	10%	29%	82%	3%	22%	12%	1%	17%	16%	23%	12%	0%	Not set
Not relevant/no business need	19%	14%	32%	47%	31%	1%	1%	47%	13%	44%	6%	10%	22%	43%	46%	9%	23%	0%	0%	47%	23%	17%	8%	63%	34%	27%	11%	13%	42%	21%	*%	24%	18%	20%	18%	24%	15%	32%	5%	7%	32%	10%	52%	17%	19%	7%	17%	72%	Not set
Happy with current system	*%	0%	0%	2%	15%	*%	0%	0%	0%	*%	1%	0%	0%	3%	*%	*%	*%	0%	0%	*%	*%	0%	*%	0%	1%	*%	0%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	0%	2%	*%	*%	*%	*%	*%	Not set
Other	28%	31%	17%	15%	16%	8%	90%	7%	1%	10%	44%	34%	5%	20%	7%	36%	22%	56%	56%	3%	22%	9%	34%	7%	5%	6%	64%	31%	7%	31%	0%	5%	47%	19%	40%	4%	47%	3%	4%	50%	25%	34%	15%	29%	28%	23%	37%	13%	Not set
None	24%	22%	29%	34%	27%	49%	5%	39%	48%	2%	5%	5%	44%	22%	4%	31%	27%	5%	5%	42%	27%	11%	28%	18%	32%	37%	2%	42%	1%	21%	50%	25%	18%	29%	16%	34%	15%	30%	9%	17%	15%	32%	29%	23%	24%	31%	18%	14%	Not set
Don't know	14%	14%	14%	2%	6%	42%	0%	7%	38%	4%	*%	19%	24%	12%	24%	10%	9%	39%	39%	7%	9%	0%	12%	7%	3%	4%	23%	13%	2%	9%	50%	2%	14%	14%	13%	15%	12%	5%	0%	22%	5%	12%	2%	15%	14%	16%	15%	0%	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B7. When did your business first get a website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
2014-15 (Up to one year ago)	6%	7%	4%	4%	1%	14%	17%	9%	4%	2%	2%	7%	3%	1%	5%	6%	6%	7%	7%	3%	14%	0%	0%	*%	27%	7%	4%	5%	22%	3%	9%	4%	9%	5%	7%	5%	2%	7%	3%	7%	5%	7%	25%	3%	4%	11%	6%	Not set	Not set
2011-2013 (Over one year, up to three)	16%	16%	18%	8%	5%	11%	18%	21%	10%	15%	17%	22%	20%	4%	12%	17%	16%	14%	17%	10%	36%	0%	0%	15%	21%	17%	15%	15%	38%	18%	11%	14%	18%	12%	20%	14%	15%	17%	21%	12%	10%	18%	12%	15%	14%	5%	36%	Not set	Not set
2009-2011 (Over three years, up to five)	23%	26%	16%	14%	10%	33%	38%	25%	7%	20%	17%	26%	26%	25%	9%	26%	23%	20%	22%	27%	50%	0%	0%	21%	29%	23%	21%	23%	25%	26%	21%	23%	22%	21%	25%	23%	29%	22%	15%	31%	17%	25%	22%	25%	25%	23%	18%	Not set	Not set
2004-2010 (Over five years, up to ten)	26%	23%	32%	37%	35%	12%	7%	24%	35%	31%	33%	23%	27%	36%	28%	26%	26%	34%	26%	39%	0%	100%	0%	30%	14%	23%	31%	27%	5%	23%	30%	29%	22%	32%	21%	24%	4%	27%	31%	19%	35%	22%	15%	26%	26%	26%	28%	Not set	Not set
1999-2003 (Over ten years, up to fifteen)	21%	20%	22%	20%	21%	23%	19%	12%	22%	19%	29%	21%	16%	14%	16%	22%	21%	11%	21%	11%	0%	0%	78%	25%	5%	22%	18%	21%	8%	17%	23%	21%	20%	23%	19%	17%	28%	22%	19%	25%	25%	19%	12%	23%	27%	18%	6%	Not set	Not set
Before 1999 (Over fifteen years)	6%	6%	4%	10%	13%	3%	1%	7%	3%	12%	*%	0%	5%	17%	23%	2%	6%	13%	6%	6%	0%	0%	22%	6%	4%	4%	9%	6%	1%	9%	4%	7%	5%	7%	5%	16%	21%	2%	8%	5%	6%	6%	14%	4%	3%	11%	6%	Not set	Not set
Don't know	2%	1%	4%	7%	14%	3%	1%	2%	17%	2%	1%	0%	4%	4%	7%	1%	2%	1%	2%	6%	0%	0%	0%	3%	0%	3%	1%	2%	*%	3%	1%	1%	4%	1%	4%	1%	0%	3%	3%	2%	2%	2%	*%	3%	1%	6%	*%	Not set	Not set
Table 2.15	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B8. Other than when you first got your website, how many times, if at all, has your website undergone a significant re-design?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
Never	22%	23%	20%	17%	5%	17%	53%	28%	8%	17%	12%	28%	19%	9%	20%	23%	22%	16%	21%	11%	38%	12%	8%	0%	100%	24%	18%	22%	27%	23%	22%	13%	34%	12%	32%	14%	11%	25%	15%	28%	11%	26%	27%	25%	15%	32%	29%	Not set	Not set
Once	30%	31%	29%	26%	25%	14%	23%	30%	27%	32%	39%	28%	39%	31%	23%	32%	30%	25%	32%	39%	38%	29%	20%	39%	0%	35%	21%	30%	41%	34%	24%	27%	35%	30%	31%	28%	34%	31%	30%	29%	23%	34%	23%	29%	41%	16%	21%	Not set	Not set
2 to 3 times	31%	28%	38%	37%	42%	46%	7%	28%	43%	36%	33%	34%	34%	25%	29%	31%	31%	32%	31%	33%	23%	36%	35%	40%	0%	28%	38%	31%	28%	22%	41%	42%	17%	38%	24%	26%	15%	33%	37%	30%	36%	29%	27%	31%	28%	31%	39%	Not set	Not set
4 to 5 times	8%	8%	7%	9%	8%	17%	1%	2%	17%	10%	8%	1%	8%	31%	14%	7%	8%	19%	7%	15%	*%	18%	13%	10%	0%	6%	12%	8%	2%	14%	4%	13%	1%	15%	2%	13%	1%	6%	14%	2%	15%	5%	8%	7%	6%	15%	4%	Not set	Not set
6 to 10 times	5%	7%	1%	4%	10%	2%	16%	*%	1%	3%	7%	9%	1%	1%	2%	6%	5%	1%	5%	*%	*%	4%	16%	7%	0%	6%	4%	6%	1%	4%	6%	4%	8%	4%	7%	10%	27%	4%	1%	8%	14%	2%	*%	6%	9%	1%	1%	Not set	Not set
More than 10 times	2%	2%	2%	1%	2%	2%	0%	8%	2%	2%	0%	0%	*%	1%	11%	*%	2%	6%	2%	1%	*%	1%	7%	3%	0%	*%	6%	2%	0%	2%	3%	1%	4%	1%	4%	8%	11%	*%	2%	2%	1%	3%	14%	*%	*%	4%	5%	Not set	Not set
Don't know	1%	0%	2%	5%	8%	1%	1%	2%	2%	*%	*%	*%	*%	2%	1%	1%	1%	2%	1%	*%	*%	1%	1%	0%	0%	1%	*%	1%	1%	1%	1%	1%	1%	*%	2%	2%	1%	1%	*%	1%	*%	1%	*%	1%	1%	1%	*%	Not set	Not set
Table 2.16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B9. Did somebody from outside of your organisation design the website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
Yes	68%	65%	73%	73%	71%	76%	96%	77%	74%	58%	54%	59%	80%	69%	75%	66%	68%	81%	67%	82%	71%	61%	67%	66%	74%	100%	0%	67%	88%	70%	63%	63%	73%	69%	67%	72%	56%	66%	63%	71%	84%	61%	65%	64%	67%	66%	72%	Not set	Not set
No	32%	35%	26%	25%	25%	23%	3%	21%	24%	42%	46%	41%	19%	30%	25%	33%	32%	19%	32%	17%	29%	39%	33%	34%	26%	0%	100%	33%	12%	30%	36%	36%	26%	31%	33%	28%	44%	33%	37%	29%	16%	38%	35%	35%	33%	33%	28%	Not set	Not set
Don't know	*%	0%	1%	2%	5%	1%	*%	1%	2%	*%	0%	0%	*%	1%	1%	*%	*%	*%	*%	*%	*%	1%	1%	*%	*%	0%	0%	*%	0%	*%	1%	*%	1%	*%	1%	*%	0%	*%	*%	*%	*%	*%	*%	1%	*%	1%	*%	Not set	Not set
Table 2.17	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B10. Who was involved in designing or launching the website on this last occasion?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where someone from outside of organisation designed website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set
Unweighted Bases	467	40	156	170	101	57	39	70	50	162	89	38	136	204	129	336	467	93	439	95	138	164	134	382	73	467	452	15	200	215	298	169	258	209	117	24	350	214	226	208	251	66	277	250	120	97	Not set	Not set	Not set
Weighted Bases	345	235	89	18	3	26	73	54	25	106	61	110	127	47	68	277	345	70	326	74	164	81	90	259	83	345	325	20	152	152	185	160	169	176	95	25	250	141	177	121	223	46	202	186	86	73	Not set	Not set	Not set
A design agency	41%	38%	49%	45%	60%	30%	24%	51%	32%	56%	38%	48%	48%	40%	37%	43%	41%	42%	41%	46%	38%	39%	48%	46%	26%	41%	41%	44%	37%	46%	50%	31%	49%	34%	46%	58%	40%	48%	38%	45%	40%	27%	44%	42%	41%	40%	Not set	Not set	Not set
A consultant	33%	33%	32%	35%	30%	41%	39%	18%	14%	32%	44%	26%	36%	55%	33%	33%	33%	35%	34%	26%	26%	44%	38%	42%	5%	33%	33%	31%	35%	34%	32%	34%	33%	33%	39%	49%	31%	27%	37%	56%	20%	23%	32%	40%	19%	30%	Not set	Not set	Not set
A friend or family member	18%	20%	16%	13%	7%	38%	36%	16%	53%	2%	6%	19%	11%	6%	10%	20%	18%	9%	17%	16%	29%	11%	8%	9%	49%	18%	18%	27%	16%	21%	10%	28%	9%	27%	13%	23%	21%	9%	23%	4%	27%	50%	15%	14%	38%	6%	Not set	Not set	Not set
Other	12%	14%	8%	10%	5%	4%	18%	15%	2%	9%	15%	19%	7%	2%	22%	10%	12%	16%	13%	14%	9%	10%	21%	10%	21%	12%	13%	1%	14%	9%	10%	15%	10%	14%	16%	18%	11%	18%	10%	7%	15%	4%	15%	12%	2%	25%	Not set	Not set	Not set
Don't know	1%	0%	2%	2%	3%	*%	1%	1%	*%	1%	*%	0%	0%	1%	*%	1%	1%	1%	1%	0%	*%	*%	*%	*%	*%	1%	1%	0%	*%	1%	*%	1%	*%	1%	1%	2%	*%	*%	1%	1%	*%	0%	1%	*%	2%	*%	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 2.18	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B11. Did you need to pay for the last website redesign or launch?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where someone from outside of organisation designed website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set
Unweighted Bases	467	40	156	170	101	57	39	70	50	162	89	38	136	204	129	336	467	93	439	95	138	164	134	382	73	467	452	15	200	215	298	169	258	209	117	24	350	214	226	208	251	66	277	250	120	97	Not set	Not set	Not set
Weighted Bases	345	235	89	18	3	26	73	54	25	106	61	110	127	47	68	277	345	70	326	74	164	81	90	259	83	345	325	20	152	152	185	160	169	176	95	25	250	141	177	121	223	46	202	186	86	73	Not set	Not set	Not set
Yes	74%	70%	82%	86%	87%	77%	30%	74%	85%	98%	82%	65%	93%	70%	85%	72%	74%	90%	74%	91%	55%	88%	97%	87%	37%	74%	77%	35%	72%	81%	93%	52%	94%	55%	91%	95%	68%	82%	68%	94%	64%	61%	72%	80%	72%	62%	Not set	Not set	Not set
No	25%	30%	14%	10%	11%	20%	69%	25%	12%	1%	18%	35%	6%	29%	15%	27%	25%	10%	24%	7%	44%	11%	3%	13%	62%	25%	22%	65%	28%	18%	7%	45%	6%	43%	8%	3%	31%	18%	30%	6%	35%	39%	26%	19%	27%	37%	Not set	Not set	Not set
Don't know	1%	0%	3%	4%	2%	2%	1%	1%	3%	1%	*%	0%	1%	1%	*%	1%	1%	1%	1%	2%	1%	1%	1%	1%	*%	1%	1%	0%	1%	1%	*%	2%	*%	2%	1%	2%	1%	*%	2%	1%	1%	*%	1%	1%	2%	1%	Not set	Not set	Not set
Table 2.19	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B11a. To what extent do you agree or disagree that the money you paid for your website on this last occasion was good value for money?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where paid for website redesign	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set
Unweighted Bases	395	32	129	145	89	50	29	56	37	152	71	30	113	182	118	276	395	85	373	88	104	143	124	342	45	395	385	10	176	183	270	125	235	160	106	21	289	197	176	187	202	57	227	216	99	80	Not set	Not set	Not set
Weighted Bases	257	165	73	16	3	20	22	40	21	103	50	72	118	33	57	199	257	62	242	68	90	71	87	224	31	257	249	7	109	123	172	84	159	97	86	24	170	116	119	113	142	28	145	149	62	46	Not set	Not set	Not set
5 - Agree strongly	69%	76%	57%	53%	48%	57%	76%	67%	43%	66%	89%	83%	61%	67%	70%	68%	69%	81%	70%	68%	70%	60%	78%	67%	82%	69%	68%	81%	68%	66%	70%	67%	69%	68%	80%	77%	63%	69%	69%	82%	59%	62%	68%	72%	52%	80%	Not set	Not set	Not set
4 - Agree slightly	20%	16%	27%	24%	28%	19%	13%	22%	27%	25%	8%	14%	24%	15%	18%	20%	20%	13%	20%	12%	19%	26%	17%	21%	8%	20%	20%	16%	22%	20%	19%	21%	20%	20%	10%	1%	25%	18%	24%	10%	27%	25%	20%	20%	25%	13%	Not set	Not set	Not set
3 - Neither agree nor disagree	7%	6%	9%	13%	15%	23%	4%	6%	25%	4%	3%	2%	10%	14%	9%	7%	7%	3%	6%	16%	9%	5%	3%	7%	5%	7%	7%	2%	6%	8%	6%	9%	6%	9%	7%	19%	7%	11%	4%	3%	10%	4%	7%	2%	20%	5%	Not set	Not set	Not set
2 - Disagree slightly	3%	3%	2%	5%	3%	1%	1%	2%	*%	5%	*%	0%	5%	2%	1%	3%	3%	1%	3%	2%	1%	7%	1%	3%	4%	3%	3%	1%	1%	4%	3%	2%	3%	2%	1%	*%	4%	*%	2%	4%	2%	2%	4%	4%	2%	1%	Not set	Not set	Not set
1 - Disagree strongly	1%	0%	2%	3%	1%	1%	0%	2%	3%	*%	*%	1%	*%	1%	*%	1%	1%	1%	1%	1%	*%	*%	2%	1%	*%	1%	1%	0%	1%	*%	1%	*%	1%	*%	2%	3%	*%	*%	1%	*%	1%	5%	*%	1%	*%	1%	Not set	Not set	Not set
Don't know	1%	0%	2%	2%	5%	0%	6%	2%	1%	*%	*%	0%	1%	3%	1%	1%	1%	1%	1%	*%	1%	2%	*%	1%	0%	1%	1%	0%	1%	1%	1%	1%	1%	1%	1%	0%	1%	1%	*%	1%	*%	3%	1%	1%	*%	*%	Not set	Not set	Not set
Summary: Agree	89%	92%	84%	77%	76%	76%	89%	89%	71%	90%	97%	97%	84%	81%	88%	89%	89%	94%	90%	81%	89%	86%	95%	89%	90%	89%	88%	97%	91%	87%	89%	88%	89%	88%	89%	78%	88%	87%	93%	92%	86%	87%	88%	92%	77%	93%	Not set	Not set	Not set
Summary: Disagree	3%	3%	4%	8%	4%	1%	1%	3%	4%	6%	*%	1%	5%	2%	1%	4%	3%	2%	3%	3%	1%	7%	2%	3%	5%	3%	3%	1%	2%	4%	4%	2%	4%	2%	3%	4%	4%	*%	3%	4%	3%	7%	4%	4%	2%	2%	Not set	Not set	Not set
Base for stats	254	165	71	16	3	20	20	39	21	103	50	72	117	32	57	198	254	62	241	68	89	70	87	223	31	254	247	7	108	122	171	84	158	96	86	24	169	114	119	112	142	27	144	147	61	46	Not set	Not set	Not set
Mean	4.55	4.65	4.39	4.22	4.25	4.32	4.74	4.54	4.08	4.51	4.85	4.78	4.4	4.49	4.6	4.53	4.55	4.73	4.57	4.45	4.59	4.41	4.69	4.53	4.67	4.55	4.54	4.76	4.59	4.49	4.55	4.53	4.54	4.55	4.66	4.48	4.49	4.57	4.59	4.72	4.42	4.41	4.53	4.62	4.27	4.7	Not set	Not set	Not set
Standard error	0.04	0.12	0.08	0.09	0.12	0.13	0.12	0.11	0.17	0.07	0.05	0.1	0.08	0.06	0.07	0.05	0.04	0.08	0.04	0.1	0.07	0.08	0.06	0.04	0.12	0.04	0.04	0.19	0.06	0.06	0.05	0.07	0.05	0.06	0.08	0.22	0.05	0.05	0.06	0.05	0.06	0.14	0.05	0.05	0.09	0.08	Not set	Not set	Not set
Table 2.20	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B12a. How frequently is your website updated in terms of adding new products or services to the list of things customers can buy directly or book from you?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use e-commerce	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	186	19	52	72	43	26	5	55	25	42	33	10	59	87	64	120	186	121	171	123	54	66	54	154	25	142	41	179	8	84	84	142	44	124	62	130	9	56	107	70	81	95	56	46	93	53	40	Not set	Not set
Weighted Bases	128	89	30	8	1	15	1	49	20	32	12	24	66	19	51	76	128	86	117	90	54	43	25	110	16	97	31	122	7	53	66	98	30	90	38	100	14	28	93	28	36	91	39	22	66	42	21	Not set	Not set
Daily	22%	25%	14%	15%	40%	1%	0%	36%	4%	30%	2%	3%	17%	13%	40%	10%	22%	31%	24%	13%	11%	26%	45%	26%	1%	19%	33%	23%	0%	12%	32%	23%	18%	25%	16%	27%	*%	5%	28%	6%	16%	25%	43%	6%	16%	13%	59%	Not set	Not set
2-3 times a week	5%	5%	4%	3%	3%	0%	0%	11%	1%	2%	1%	0%	8%	*%	9%	2%	5%	7%	5%	6%	10%	0%	3%	1%	32%	6%	*%	5%	0%	1%	8%	6%	0%	2%	12%	6%	0%	0%	1%	17%	14%	1%	*%	3%	1%	13%	0%	Not set	Not set
Weekly	11%	10%	11%	24%	19%	1%	0%	16%	3%	17%	7%	0%	18%	11%	21%	5%	11%	14%	12%	14%	12%	14%	7%	13%	2%	13%	5%	11%	11%	11%	12%	14%	3%	14%	5%	12%	1%	9%	12%	11%	8%	13%	5%	8%	10%	17%	4%	Not set	Not set
2-3 times a month	1%	0%	2%	1%	0%	4%	0%	0%	0%	0%	1%	0%	*%	0%	0%	1%	1%	1%	1%	*%	0%	*%	2%	1%	0%	*%	2%	1%	0%	0%	1%	1%	0%	1%	0%	1%	0%	*%	1%	0%	*%	1%	0%	3%	*%	1%	0%	Not set	Not set
Monthly	27%	29%	23%	16%	8%	38%	0%	24%	30%	5%	77%	55%	28%	6%	15%	35%	27%	21%	29%	25%	47%	5%	6%	26%	33%	23%	40%	24%	77%	38%	12%	23%	37%	25%	30%	27%	61%	26%	27%	31%	13%	32%	38%	33%	40%	15%	9%	Not set	Not set
Every 2 months	1%	0%	2%	3%	0%	4%	0%	1%	0%	0%	0%	0%	1%	1%	0%	1%	1%	*%	1%	1%	0%	2%	1%	1%	0%	1%	0%	1%	0%	*%	1%	1%	0%	1%	0%	*%	0%	2%	1%	*%	1%	1%	*%	1%	1%	*%	0%	Not set	Not set
Quarterly	9%	10%	6%	4%	8%	35%	0%	3%	0%	13%	0%	0%	8%	31%	11%	7%	9%	6%	6%	11%	10%	2%	18%	9%	4%	11%	2%	9%	0%	11%	7%	10%	4%	10%	5%	10%	33%	5%	10%	7%	13%	7%	4%	3%	1%	23%	3%	Not set	Not set
Six monthly	4%	5%	4%	2%	2%	4%	0%	1%	1%	14%	0%	18%	1%	*%	0%	7%	4%	6%	5%	6%	2%	10%	*%	5%	4%	6%	*%	5%	0%	9%	1%	1%	16%	1%	13%	6%	0%	*%	5%	3%	14%	1%	0%	1%	7%	0%	6%	Not set	Not set
Annually	3%	0%	8%	16%	10%	9%	18%	2%	5%	1%	1%	3%	3%	3%	*%	5%	3%	3%	3%	2%	3%	2%	4%	3%	4%	4%	1%	3%	3%	4%	3%	3%	4%	3%	4%	3%	*%	3%	1%	5%	2%	3%	1%	4%	2%	4%	3%	Not set	Not set
Less often	9%	10%	6%	1%	2%	0%	0%	1%	51%	2%	0%	19%	8%	4%	0%	15%	9%	6%	10%	12%	0%	22%	7%	10%	0%	7%	15%	9%	0%	1%	16%	11%	2%	12%	2%	5%	4%	20%	6%	2%	2%	12%	3%	*%	17%	*%	*%	Not set	Not set
Never	3%	0%	10%	7%	6%	0%	18%	2%	6%	2%	5%	2%	4%	2%	1%	4%	3%	*%	2%	4%	2%	5%	*%	1%	12%	3%	2%	2%	9%	1%	4%	2%	6%	2%	5%	*%	0%	12%	1%	8%	2%	3%	2%	12%	2%	2%	7%	Not set	Not set
Other	6%	5%	10%	5%	3%	4%	64%	3%	0%	13%	6%	0%	4%	24%	1%	8%	6%	3%	3%	6%	1%	11%	7%	5%	7%	8%	0%	6%	0%	10%	3%	5%	9%	6%	7%	3%	0%	18%	6%	9%	16%	2%	3%	25%	2%	11%	8%	Not set	Not set
Don't know	1%	0%	2%	4%	0%	1%	0%	2%	0%	0%	1%	0%	0%	5%	1%	*%	1%	1%	*%	*%	*%	2%	0%	*%	1%	1%	*%	1%	0%	1%	*%	1%	1%	*%	2%	1%	0%	0%	*%	1%	*%	*%	1%	3%	1%	*%	1%	Not set	Not set
Table 2.21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B12b. How frequently is your website updated in terms of updating content about your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use website for promotion	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	614	60	205	217	132	79	46	94	59	219	117	64	167	256	175	436	614	115	614	114	186	204	181	494	95	439	163	590	23	266	276	390	224	337	277	149	34	465	281	291	251	345	81	370	312	169	133	Not set	Not set
Weighted Bases	485	341	117	24	4	30	75	64	32	172	112	187	146	61	88	396	485	85	485	80	219	125	130	379	102	326	157	462	22	211	225	279	206	235	250	126	40	359	208	239	138	346	70	293	268	116	101	Not set	Not set
Daily	5%	4%	5%	10%	20%	1%	*%	9%	5%	7%	2%	3%	1%	8%	13%	3%	5%	13%	5%	8%	1%	2%	13%	6%	1%	5%	5%	5%	3%	2%	8%	6%	3%	7%	2%	9%	*%	3%	10%	1%	5%	4%	9%	3%	4%	4%	8%	Not set	Not set
2-3 times a week	1%	1%	1%	2%	1%	0%	0%	1%	*%	3%	*%	0%	1%	*%	5%	*%	1%	1%	1%	1%	*%	*%	4%	2%	*%	*%	3%	1%	0%	2%	*%	1%	2%	1%	2%	4%	11%	*%	1%	2%	1%	2%	6%	*%	*%	4%	*%	Not set	Not set
Weekly	15%	15%	12%	19%	23%	6%	1%	20%	19%	23%	9%	11%	17%	16%	21%	13%	15%	14%	15%	22%	14%	24%	7%	16%	9%	14%	16%	15%	3%	16%	14%	20%	8%	21%	9%	14%	14%	15%	22%	5%	16%	14%	3%	15%	15%	13%	17%	Not set	Not set
2-3 times a month	1%	1%	1%	3%	1%	3%	0%	0%	*%	3%	*%	2%	*%	2%	1%	1%	1%	1%	1%	*%	2%	*%	1%	2%	*%	*%	3%	1%	2%	*%	2%	2%	*%	3%	*%	1%	0%	2%	1%	2%	1%	2%	*%	2%	*%	1%	4%	Not set	Not set
Monthly	21%	21%	23%	17%	18%	39%	6%	34%	21%	23%	18%	20%	32%	15%	27%	20%	21%	38%	21%	38%	26%	15%	17%	23%	15%	19%	26%	21%	26%	25%	18%	28%	13%	28%	15%	34%	24%	17%	24%	20%	21%	21%	30%	17%	20%	31%	15%	Not set	Not set
Every 2 months	1%	0%	3%	2%	2%	4%	1%	0%	1%	*%	1%	0%	2%	*%	*%	1%	1%	0%	1%	1%	1%	*%	1%	1%	1%	1%	*%	1%	2%	*%	1%	1%	1%	1%	1%	*%	*%	1%	1%	*%	1%	1%	*%	1%	1%	1%	1%	Not set	Not set
Quarterly	11%	11%	12%	12%	12%	6%	1%	7%	33%	6%	23%	12%	12%	9%	5%	12%	11%	9%	11%	7%	6%	12%	18%	13%	4%	8%	16%	11%	1%	7%	17%	15%	6%	13%	9%	7%	3%	12%	10%	11%	5%	13%	13%	13%	15%	8%	4%	Not set	Not set
Six monthly	8%	8%	7%	6%	2%	7%	2%	3%	2%	10%	14%	14%	5%	5%	3%	9%	8%	1%	8%	*%	10%	12%	1%	8%	6%	7%	9%	6%	36%	6%	8%	3%	14%	4%	12%	1%	*%	10%	5%	9%	11%	6%	*%	7%	3%	4%	26%	Not set	Not set
Annually	25%	29%	17%	11%	7%	29%	86%	3%	11%	14%	15%	33%	10%	36%	9%	28%	25%	8%	25%	10%	31%	25%	17%	18%	50%	28%	18%	25%	20%	30%	23%	11%	43%	9%	39%	16%	33%	28%	17%	33%	25%	25%	27%	30%	27%	23%	19%	Not set	Not set
Less often	7%	7%	6%	5%	3%	5%	1%	3%	*%	7%	14%	4%	8%	5%	6%	7%	7%	1%	7%	1%	3%	1%	18%	7%	6%	9%	1%	7%	3%	8%	2%	8%	5%	8%	5%	4%	11%	7%	1%	12%	8%	6%	2%	7%	11%	2%	1%	Not set	Not set
Never	3%	1%	8%	5%	1%	1%	*%	11%	3%	2%	2%	1%	5%	2%	2%	3%	3%	7%	3%	3%	5%	2%	2%	2%	7%	4%	2%	3%	3%	2%	4%	3%	3%	4%	2%	5%	1%	2%	4%	2%	3%	3%	8%	3%	3%	3%	3%	Not set	Not set
Whenever it's required/it depends	1%	0%	3%	5%	3%	*%	1%	*%	2%	1%	2%	*%	1%	2%	1%	1%	1%	1%	1%	1%	1%	2%	*%	1%	1%	1%	1%	1%	*%	1%	*%	1%	1%	1%	2%	1%	0%	1%	1%	1%	1%	1%	*%	1%	1%	*%	2%	Not set	Not set
Other	1%	1%	1%	1%	0%	0%	0%	7%	0%	1%	*%	0%	4%	*%	6%	*%	1%	6%	1%	6%	*%	4%	1%	2%	*%	2%	*%	1%	0%	*%	2%	2%	*%	2%	*%	4%	0%	*%	3%	*%	*%	2%	0%	*%	*%	5%	0%	Not set	Not set
Don't know	1%	0%	2%	2%	6%	*%	0%	1%	2%	*%	*%	0%	*%	1%	*%	1%	1%	*%	1%	*%	*%	*%	1%	*%	0%	1%	*%	1%	0%	*%	1%	*%	1%	*%	1%	*%	1%	1%	*%	1%	1%	*%	*%	1%	*%	1%	*%	Not set	Not set
Table 2.22	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B13. Do you use any outside individual or organisation to maintain or update your website on a regular basis?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
Yes	27%	24%	34%	37%	31%	45%	24%	24%	35%	29%	19%	18%	40%	26%	34%	25%	27%	41%	26%	42%	17%	29%	41%	31%	13%	36%	7%	27%	30%	21%	31%	31%	21%	33%	21%	44%	51%	21%	28%	24%	34%	24%	15%	26%	33%	19%	20%	Not set	Not set
No	73%	76%	65%	58%	64%	54%	76%	75%	64%	71%	81%	82%	59%	73%	66%	74%	73%	59%	73%	58%	82%	71%	58%	69%	87%	63%	93%	73%	70%	79%	69%	68%	79%	67%	78%	55%	48%	79%	72%	76%	65%	76%	84%	74%	67%	80%	79%	Not set	Not set
Don't know	1%	0%	1%	5%	5%	1%	*%	*%	2%	1%	*%	0%	*%	1%	1%	*%	1%	*%	1%	*%	*%	*%	1%	*%	*%	*%	*%	1%	0%	*%	*%	*%	1%	*%	1%	1%	1%	*%	*%	1%	*%	*%	*%	1%	1%	1%	*%	Not set	Not set
Table 2.23	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B14. How much, if at all, do you pay these people in a typical year to maintain or update your website? (GBP)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where someone from outside of organisation maintains website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	217	16	73	85	43	31	16	34	26	75	35	16	66	92	64	152	217	49	199	52	60	79	62	181	28	190	25	209	8	95	102	135	82	116	101	62	13	155	109	97	104	106	34	120	119	51	47	Not set	Not set
Weighted Bases	137	85	42	9	1	16	18	17	12	53	22	34	64	18	30	106	137	35	128	37	40	38	55	121	15	126	11	130	7	46	74	92	45	82	55	58	23	79	62	59	49	87	11	81	91	25	21	Not set	Not set
Nothing	8%	11%	1%	7%	3%	*%	0%	28%	6%	8%	1%	0%	2%	1%	16%	5%	8%	13%	8%	13%	2%	13%	8%	8%	6%	5%	40%	8%	0%	10%	7%	11%	1%	6%	10%	8%	1%	7%	15%	2%	1%	12%	3%	1%	6%	1%	22%	Not set	Not set
Up to 100	8%	9%	6%	5%	3%	5%	3%	0%	6%	1%	36%	24%	2%	1%	*%	10%	8%	2%	8%	2%	5%	2%	14%	8%	2%	8%	0%	8%	0%	2%	2%	3%	17%	3%	14%	1%	1%	12%	2%	14%	3%	10%	8%	11%	9%	5%	3%	Not set	Not set
Up to 250	8%	5%	14%	4%	3%	7%	3%	*%	11%	13%	1%	3%	14%	3%	16%	5%	8%	*%	8%	4%	5%	4%	11%	4%	37%	7%	11%	8%	0%	15%	5%	8%	7%	8%	7%	8%	19%	8%	3%	14%	4%	10%	1%	11%	8%	10%	3%	Not set	Not set
Up to 500	25%	34%	11%	7%	7%	62%	73%	4%	12%	1%	38%	39%	29%	6%	4%	31%	25%	13%	22%	17%	28%	5%	38%	28%	2%	26%	11%	23%	65%	3%	38%	21%	33%	23%	28%	38%	75%	15%	23%	33%	30%	22%	48%	27%	29%	22%	10%	Not set	Not set
Up to 1,000	11%	5%	22%	16%	5%	4%	7%	4%	46%	9%	10%	2%	16%	14%	6%	13%	11%	15%	11%	16%	10%	23%	3%	12%	2%	11%	10%	11%	8%	10%	13%	11%	11%	11%	11%	9%	*%	12%	6%	11%	9%	12%	1%	10%	11%	9%	16%	Not set	Not set
Up to 5,000	18%	20%	12%	21%	15%	6%	7%	8%	1%	39%	1%	29%	10%	39%	25%	16%	18%	16%	19%	17%	12%	25%	18%	16%	36%	18%	16%	19%	0%	26%	16%	24%	5%	27%	5%	11%	3%	23%	21%	4%	33%	9%	13%	20%	8%	45%	31%	Not set	Not set
Up to 10,000	4%	5%	1%	8%	17%	1%	*%	29%	1%	2%	0%	*%	8%	4%	2%	5%	4%	14%	5%	13%	12%	2%	1%	5%	1%	5%	0%	5%	2%	11%	1%	1%	12%	1%	10%	9%	1%	1%	9%	1%	1%	6%	2%	1%	6%	1%	*%	Not set	Not set
Up to 50,000	4%	5%	3%	2%	2%	4%	0%	0%	0%	9%	1%	0%	7%	7%	17%	1%	4%	14%	4%	11%	11%	2%	1%	5%	0%	4%	*%	4%	0%	10%	2%	6%	1%	6%	1%	9%	0%	1%	9%	*%	2%	6%	2%	1%	6%	*%	3%	Not set	Not set
More than 50,000	*%	0%	0%	1%	6%	0%	0%	0%	1%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	0%	*%	*%	*%	0%	*%	*%	*%	*%	*%	*%	*%	0%	*%	*%	*%	*%	0%	*%	*%	*%	0%	*%	Not set	Not set
Don't know	13%	5%	26%	26%	36%	7%	6%	23%	14%	15%	11%	3%	12%	22%	10%	14%	13%	8%	13%	5%	13%	22%	5%	12%	15%	13%	10%	13%	25%	10%	14%	13%	13%	12%	15%	5%	1%	19%	10%	19%	16%	11%	17%	17%	15%	8%	11%	Not set	Not set
Refused	1%	0%	4%	2%	5%	4%	0%	4%	0%	1%	0%	0%	1%	1%	4%	1%	1%	3%	2%	2%	3%	2%	*%	2%	0%	2%	1%	2%	0%	3%	1%	2%	*%	2%	*%	2%	*%	1%	2%	1%	2%	1%	7%	*%	2%	0%	1%	Not set	Not set
Table 2.24	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B15. What impact has the introduction of a website had on your business? Has it led to any of the following...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
New customers	67%	67%	67%	65%	64%	64%	44%	81%	58%	66%	79%	70%	76%	56%	78%	65%	67%	82%	69%	77%	65%	75%	67%	70%	59%	69%	63%	66%	86%	64%	72%	73%	59%	73%	62%	82%	83%	62%	78%	56%	82%	61%	67%	63%	61%	61%	93%	Not set	Not set
Increased sales	50%	49%	51%	52%	55%	62%	41%	71%	45%	45%	48%	50%	64%	35%	70%	45%	50%	86%	52%	73%	51%	59%	42%	49%	51%	50%	49%	50%	55%	46%	57%	52%	47%	53%	47%	77%	58%	40%	60%	39%	61%	45%	64%	43%	44%	45%	72%	Not set	Not set
Sales to overseas markets for the first time	17%	18%	14%	16%	12%	8%	18%	35%	5%	18%	8%	10%	22%	17%	55%	8%	17%	47%	17%	36%	8%	20%	30%	20%	6%	19%	12%	17%	3%	17%	19%	18%	15%	18%	15%	44%	38%	7%	22%	12%	27%	12%	24%	10%	15%	23%	13%	Not set	Not set
Time savings in marketing	32%	32%	30%	41%	36%	25%	20%	53%	11%	33%	33%	25%	40%	35%	55%	27%	32%	58%	32%	55%	25%	39%	38%	36%	17%	33%	29%	33%	11%	30%	35%	39%	23%	42%	22%	58%	59%	23%	40%	22%	50%	24%	39%	28%	30%	34%	34%	Not set	Not set
Cost savings	25%	25%	23%	31%	27%	31%	3%	55%	5%	26%	23%	13%	35%	21%	44%	21%	25%	51%	24%	43%	21%	34%	23%	27%	17%	25%	23%	26%	6%	16%	32%	30%	18%	32%	18%	42%	23%	19%	34%	16%	31%	22%	17%	19%	23%	28%	27%	Not set	Not set
None of these	24%	24%	22%	23%	18%	5%	54%	6%	41%	21%	18%	21%	15%	32%	18%	25%	24%	9%	23%	13%	25%	14%	27%	20%	36%	24%	23%	24%	9%	26%	21%	14%	36%	13%	33%	7%	5%	29%	10%	37%	10%	29%	31%	28%	30%	24%	6%	Not set	Not set
Don't know	2%	1%	3%	5%	4%	13%	1%	1%	1%	*%	1%	1%	1%	1%	1%	2%	2%	1%	2%	*%	1%	1%	4%	2%	*%	1%	4%	2%	0%	2%	1%	2%	1%	2%	1%	1%	2%	2%	3%	1%	1%	2%	*%	3%	1%	5%	1%	Not set	Not set
Summary: Any	75%	75%	75%	72%	78%	81%	44%	93%	58%	78%	80%	78%	84%	67%	81%	73%	75%	90%	75%	87%	74%	85%	69%	78%	64%	75%	73%	74%	91%	72%	78%	84%	62%	85%	65%	91%	93%	69%	87%	62%	89%	69%	68%	70%	70%	70%	93%	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 3.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C1. Does your business use the internet for any of the following?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Emails to customers	85%	84%	89%	89%	93%	90%	83%	87%	83%	91%	77%	86%	90%	94%	94%	84%	92%	74%	97%	69%	99%	92%	99%	96%	88%	88%	92%	92%	89%	97%	92%	30%	91%	92%	94%	78%	94%	81%	90%	76%	84%	90%	88%	81%	86%	98%	91%	85%	86%
Finding information for the business	87%	86%	92%	93%	96%	89%	83%	95%	71%	92%	86%	88%	89%	97%	95%	86%	97%	70%	90%	64%	99%	97%	99%	98%	99%	95%	97%	99%	97%	98%	94%	31%	99%	89%	97%	79%	96%	82%	98%	96%	85%	97%	87%	98%	84%	92%	97%	87%	85%
Social media, e.g. facebook, LinkedIn, twitter	46%	43%	55%	57%	63%	40%	23%	60%	48%	55%	47%	41%	59%	58%	48%	46%	57%	27%	53%	20%	79%	57%	76%	53%	64%	60%	64%	34%	53%	65%	50%	13%	48%	53%	100%	0%	100%	16%	67%	48%	42%	66%	37%	62%	42%	59%	53%	51%	39%
Paying taxes online	75%	73%	82%	82%	78%	58%	57%	90%	81%	87%	69%	67%	84%	93%	86%	73%	84%	61%	95%	52%	94%	83%	96%	81%	79%	91%	88%	70%	86%	79%	80%	31%	85%	76%	89%	63%	92%	66%	94%	93%	71%	88%	76%	94%	70%	88%	79%	80%	75%
Other Government transactions	61%	56%	74%	79%	76%	73%	38%	80%	74%	71%	43%	50%	73%	87%	72%	58%	65%	53%	85%	45%	81%	64%	76%	55%	70%	74%	73%	35%	67%	60%	64%	26%	60%	67%	76%	48%	80%	50%	77%	71%	57%	74%	60%	71%	58%	59%	65%	64%	60%
Taking bookings, appointments or orders without payment at the time	29%	26%	35%	39%	44%	36%	13%	46%	52%	21%	32%	19%	44%	28%	48%	25%	33%	21%	48%	14%	64%	32%	100%	26%	38%	38%	38%	17%	39%	21%	32%	3%	27%	37%	38%	21%	41%	22%	66%	69%	21%	40%	26%	48%	23%	34%	21%	30%	29%
Taking sales, orders or bookings with payment via credit/debit cards or PayPal at the time	22%	21%	24%	30%	37%	36%	4%	62%	35%	19%	15%	14%	33%	27%	52%	16%	28%	13%	31%	8%	100%	27%	83%	27%	35%	20%	30%	19%	30%	23%	23%	14%	20%	27%	29%	17%	31%	17%	74%	33%	11%	38%	11%	28%	20%	58%	12%	25%	23%
Online banking	82%	81%	86%	89%	91%	74%	73%	91%	81%	90%	76%	78%	89%	95%	91%	80%	92%	64%	97%	56%	98%	92%	96%	92%	93%	92%	94%	88%	91%	95%	89%	23%	87%	93%	91%	74%	91%	77%	98%	97%	79%	96%	80%	93%	80%	92%	91%	83%	75%
Ordering from suppliers	76%	75%	82%	82%	84%	85%	80%	89%	70%	79%	64%	81%	78%	91%	83%	75%	85%	61%	83%	55%	91%	86%	90%	88%	84%	83%	88%	76%	86%	85%	81%	36%	82%	82%	89%	65%	87%	70%	91%	91%	73%	85%	76%	86%	74%	86%	84%	79%	73%
Paying bills	78%	75%	85%	85%	89%	82%	55%	78%	83%	91%	72%	72%	88%	94%	90%	75%	90%	57%	96%	47%	97%	90%	98%	90%	86%	91%	90%	89%	90%	89%	84%	23%	87%	85%	87%	70%	88%	72%	97%	98%	74%	90%	79%	97%	73%	93%	87%	76%	77%
BACS payments	71%	67%	82%	84%	94%	75%	47%	85%	75%	86%	57%	61%	88%	78%	87%	67%	84%	47%	82%	39%	97%	84%	98%	83%	76%	93%	84%	85%	83%	86%	76%	24%	76%	78%	81%	62%	83%	64%	96%	95%	65%	82%	72%	88%	66%	81%	82%	70%	76%
Seeking general business advice	63%	62%	67%	71%	78%	70%	69%	64%	59%	62%	60%	60%	69%	83%	64%	63%	71%	50%	78%	43%	82%	72%	83%	70%	70%	74%	70%	73%	74%	65%	68%	23%	73%	65%	70%	58%	76%	56%	86%	93%	58%	74%	64%	81%	59%	75%	68%	62%	63%
Advice on regulation	72%	70%	76%	86%	88%	81%	71%	69%	73%	77%	62%	66%	85%	90%	76%	71%	78%	60%	88%	53%	90%	79%	90%	76%	78%	81%	82%	67%	82%	72%	77%	23%	82%	75%	84%	61%	87%	63%	92%	95%	67%	76%	74%	92%	67%	84%	74%	71%	71%
Promoting your goods and services	11%	11%	10%	9%	8%	9%	9%	13%	12%	9%	15%	8%	17%	10%	11%	11%	7%	19%	52%	11%	2%	3%	11%	8%	10%	*%	7%	5%	8%	4%	12%	2%	11%	14%	17%	6%	16%	9%	11%	25%	11%	13%	8%	18%	9%	10%	12%	15%	9%
None of these	6%	7%	1%	*%	1%	1%	8%	1%	12%	*%	13%	2%	6%	*%	0%	7%	*%	15%	1%	19%	0%	*%	0%	0%	0%	*%	*%	0%	*%	*%	*%	59%	0%	*%	0%	10%	0%	9%	0%	0%	7%	0%	4%	0%	7%	*%	*%	6%	6%
Don't know	*%	0%	0%	*%	0%	0%	0%	*%	0%	0%	0%	0%	0%	0%	*%	0%	*%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	*%	0%	0%	*%	0%	*%	0%	*%	0%	0%	*%	0%	0%	0%	0%	0%	0%	*%	0%
Summary: Any	94%	93%	99%	99%	99%	99%	92%	99%	88%	100%	87%	98%	94%	100%	100%	93%	100%	85%	99%	81%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	41%	100%	100%	100%	89%	100%	91%	100%	100%	93%	100%	96%	100%	93%	100%	100%	94%	94%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 3.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C2. Does your business use the internet for any other purpose?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not use the internet for any of the specified purposes	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	WEBSITE REDESIGN	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	USE SOCIAL MEDIA	HAS SOCIAL MEDIA PROFILE(S)	E-COMMERCE	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	No	Yes	No	No, but planning to introduce	No, no plans to introduce	Promotion	Taking bookings /orders	Up to 5 years ago	More than 10 years ago	Yes	Yes	No	Yes	No	Standard	No	No	No, neither	Yes	No	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Bases	11	6	2	2	1	1	1	2	2	1	4	1	2	3	11	3	8	1	7	3	1	1	1	2	1	2	2	11	2	11	11	11	1	4	11	1	1	6	4	1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Weighted Bases	45	44	1	*	*	1	12	1	9	*	23	8	13	*	45	*	45	1	45	*	*	*	*	*	*	*	*	45	*	45	45	45	*	17	45	*	*	25	13	8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	27%	28%	0%	0%	100%	0%	100%	0%	0%	0%	*%	0%	95%	11%	27%	11%	27%	0%	27%	11%	0%	0%	100%	22%	0%	19%	0%	27%	0%	27%	27%	27%	0%	72%	27%	100%	0%	49%	0%	0%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	73%	72%	100%	100%	0%	100%	0%	100%	100%	100%	100%	100%	5%	89%	73%	89%	73%	100%	73%	89%	100%	100%	0%	78%	100%	81%	100%	73%	100%	73%	73%	73%	100%	28%	73%	0%	100%	51%	100%	100%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 3.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C3. Where do you have access to the internet?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
At work	82%	78%	92%	97%	99%	84%	55%	96%	79%	90%	86%	75%	85%	100%	89%	80%	93%	63%	91%	56%	93%	93%	94%	96%	95%	84%	93%	91%	91%	97%	86%	52%	89%	82%	90%	75%	92%	77%	87%	76%	81%	99%	77%	88%	81%	99%	91%	83%	85%
At home	85%	86%	80%	81%	86%	70%	88%	79%	78%	88%	88%	81%	85%	93%	90%	84%	88%	79%	91%	76%	84%	89%	74%	88%	92%	89%	86%	95%	85%	94%	86%	76%	86%	90%	93%	78%	92%	81%	85%	88%	85%	88%	84%	91%	83%	96%	89%	86%	75%
Via a smart phone (e.g. Blackberry/Iphone/Android)	67%	66%	68%	74%	82%	66%	43%	84%	69%	74%	68%	60%	73%	90%	76%	65%	81%	43%	73%	36%	85%	81%	75%	79%	88%	80%	83%	73%	79%	83%	71%	30%	71%	74%	84%	53%	86%	57%	80%	73%	64%	85%	61%	84%	63%	83%	80%	68%	62%
Somewhere else	8%	8%	9%	11%	7%	2%	2%	30%	7%	9%	5%	5%	12%	11%	13%	7%	13%	1%	1%	1%	26%	12%	23%	10%	24%	7%	12%	13%	11%	16%	9%	1%	6%	12%	12%	5%	15%	5%	17%	1%	7%	16%	4%	14%	7%	10%	10%	7%	11%
Do not have internet access	2%	2%	1%	*%	0%	8%	0%	1%	0%	0%	5%	2%	2%	0%	3%	1%	*%	5%	1%	6%	0%	*%	0%	*%	0%	0%	0%	*%	0%	*%	0%	11%	0%	0%	*%	3%	*%	3%	0%	0%	2%	0%	1%	0%	2%	0%	*%	*%	6%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 3.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C4. Does your business have broadband?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have internet access	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	797	105	272	270	150	100	65	118	93	275	146	103	227	300	204	589	652	145	40	100	121	613	123	195	221	191	521	103	467	172	758	38	334	368	453	344	370	427	162	41	635	324	418	289	486	91	421	401	219
Weighted Bases	789	600	155	29	5	56	143	77	75	269	169	321	226	74	129	658	510	279	57	220	86	485	90	229	133	135	393	113	345	163	721	68	314	374	370	420	285	505	140	54	649	267	437	168	614	84	335	417	198
Yes	91%	90%	94%	98%	95%	82%	91%	96%	86%	98%	86%	94%	91%	98%	94%	91%	95%	84%	100%	80%	94%	95%	98%	91%	99%	99%	96%	94%	94%	98%	100%	*%	100%	100%	97%	86%	97%	88%	96%	100%	90%	98%	92%	98%	89%	89%	99%	90%	95%
No	9%	10%	6%	2%	3%	18%	9%	4%	14%	2%	14%	6%	9%	1%	6%	9%	4%	16%	0%	20%	6%	5%	2%	9%	1%	1%	4%	6%	6%	2%	0%	100%	0%	0%	3%	14%	3%	12%	4%	0%	10%	2%	8%	2%	11%	11%	1%	10%	5%
Don't know	*%	0%	*%	0%	1%	*%	0%	0%	0%	*%	0%	0%	0%	*%	*%	*%	*%	*%	0%	*%	0%	*%	0%	0%	0%	0%	*%	0%	*%	*%	0%	0%	0%	0%	*%	*%	0%	*%	0%	0%	*%	0%	*%	*%	*%	0%	*%	*%	0%
Table 3.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C5. Is this super-fast broadband?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have broadband	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	758	96	255	264	143	91	62	113	89	264	139	94	218	290	191	564	628	130	40	86	117	590	119	184	217	184	503	98	452	163	758	2	334	368	437	321	359	399	158	41	600	313	399	280	458	88	407	381	207
Weighted Bases	721	542	146	29	5	46	130	74	64	263	144	302	205	72	122	598	487	234	57	176	81	462	89	210	132	133	376	107	325	160	721	*	314	374	359	362	277	444	135	54	586	263	403	165	549	75	330	376	188
Yes	44%	45%	37%	41%	58%	31%	54%	24%	32%	53%	37%	42%	34%	69%	50%	42%	45%	41%	15%	49%	37%	46%	49%	49%	39%	43%	44%	47%	47%	41%	44%	0%	100%	0%	42%	45%	46%	42%	39%	43%	45%	51%	41%	45%	43%	37%	38%	46%	45%
No	52%	51%	56%	51%	33%	67%	45%	67%	67%	42%	55%	50%	64%	27%	48%	53%	50%	56%	76%	50%	60%	49%	50%	47%	55%	50%	50%	50%	47%	55%	52%	100%	0%	100%	55%	48%	51%	53%	58%	55%	50%	46%	53%	51%	52%	61%	54%	48%	51%
Don't know	5%	4%	7%	8%	9%	2%	1%	9%	2%	5%	7%	8%	2%	4%	2%	5%	6%	3%	9%	1%	3%	6%	1%	4%	6%	7%	6%	3%	6%	4%	5%	0%	0%	0%	3%	6%	3%	5%	3%	2%	5%	3%	5%	3%	5%	2%	8%	6%	5%
Table 3.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C6. How good or poor do you consider your internet access to be?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have internet access	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	797	105	272	270	150	100	65	118	93	275	146	103	227	300	204	589	652	145	40	100	121	613	123	195	221	191	521	103	467	172	758	38	334	368	453	344	370	427	162	41	635	324	418	289	486	91	421	401	219
Weighted Bases	789	600	155	29	5	56	143	77	75	269	169	321	226	74	129	658	510	279	57	220	86	485	90	229	133	135	393	113	345	163	721	68	314	374	370	420	285	505	140	54	649	267	437	168	614	84	335	417	198
5 - Very good	29%	28%	30%	33%	37%	16%	21%	26%	10%	40%	31%	30%	25%	62%	37%	27%	32%	22%	20%	23%	38%	33%	47%	29%	43%	30%	35%	25%	29%	40%	31%	9%	54%	11%	39%	20%	45%	19%	42%	48%	26%	44%	22%	39%	26%	20%	28%	34%	25%
4 - Fairly good	40%	40%	38%	34%	39%	33%	57%	42%	43%	34%	33%	41%	39%	20%	45%	38%	40%	39%	44%	38%	36%	41%	34%	42%	22%	52%	37%	48%	47%	26%	40%	33%	30%	46%	36%	43%	28%	46%	37%	38%	40%	32%	44%	40%	39%	55%	39%	36%	40%
3 - Neither good nor poor	18%	18%	19%	17%	17%	28%	20%	21%	19%	17%	12%	17%	23%	11%	14%	18%	14%	25%	27%	25%	18%	12%	10%	14%	13%	13%	13%	17%	14%	11%	18%	16%	14%	23%	12%	23%	15%	20%	12%	2%	19%	11%	21%	13%	19%	14%	17%	17%	21%
2 - Fairly poor	7%	7%	9%	7%	6%	12%	1%	3%	12%	5%	14%	8%	5%	5%	2%	8%	9%	4%	0%	6%	1%	9%	4%	5%	21%	3%	9%	8%	6%	14%	6%	22%	2%	9%	5%	9%	6%	8%	2%	4%	8%	5%	9%	3%	8%	5%	9%	7%	7%
1 - Very poor	5%	5%	5%	10%	1%	11%	1%	8%	8%	4%	5%	4%	8%	2%	2%	6%	6%	4%	9%	3%	7%	5%	6%	10%	2%	2%	7%	1%	4%	9%	5%	1%	*%	10%	8%	2%	6%	4%	7%	8%	5%	8%	4%	5%	5%	6%	7%	6%	5%
Don't know	2%	2%	*%	1%	0%	*%	0%	0%	7%	0%	5%	*%	*%	*%	*%	2%	*%	5%	0%	6%	0%	*%	0%	*%	0%	0%	*%	*%	*%	*%	*%	19%	0%	0%	0%	3%	0%	3%	0%	0%	2%	0%	*%	0%	2%	0%	*%	*%	3%
Summary: Good	68%	69%	68%	66%	76%	49%	78%	68%	54%	74%	65%	71%	64%	82%	82%	66%	72%	61%	64%	61%	74%	74%	81%	70%	65%	82%	72%	74%	76%	66%	71%	42%	84%	58%	75%	63%	74%	66%	78%	86%	66%	76%	65%	79%	65%	75%	68%	70%	65%
Summary: Poor	12%	12%	13%	16%	8%	22%	2%	11%	20%	9%	19%	12%	13%	7%	4%	14%	14%	9%	9%	9%	8%	14%	10%	16%	22%	4%	15%	9%	10%	23%	11%	23%	2%	20%	13%	11%	12%	12%	10%	12%	13%	13%	13%	8%	13%	11%	16%	13%	12%
Base for stats	776	588	155	29	5	56	143	77	70	269	161	320	226	73	129	645	510	266	57	208	86	485	90	229	133	135	393	113	345	163	721	55	314	374	370	407	285	492	140	54	636	267	436	168	601	84	335	417	193
Mean	3.81	3.82	3.8	3.74	4.03	3.32	3.96	3.75	3.38	4	3.75	3.86	3.69	4.34	4.13	3.75	3.85	3.74	3.66	3.76	3.97	3.89	4.11	3.73	3.83	4.06	3.84	3.88	3.91	3.74	3.85	3.33	4.36	3.39	3.92	3.71	4.01	3.7	4.03	4.13	3.77	3.98	3.7	4.05	3.74	3.78	3.74	3.84	3.75
Standard error	0.04	0.11	0.07	0.08	0.09	0.12	0.09	0.1	0.12	0.06	0.1	0.1	0.08	0.06	0.06	0.05	0.04	0.09	0.17	0.1	0.1	0.04	0.1	0.09	0.08	0.06	0.05	0.09	0.05	0.1	0.04	0.18	0.04	0.06	0.06	0.05	0.06	0.05	0.09	0.19	0.04	0.07	0.05	0.06	0.05	0.11	0.06	0.06	0.07
Table 3.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C7. Are any of the following problems for your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have internet access	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	797	105	272	270	150	100	65	118	93	275	146	103	227	300	204	589	652	145	40	100	121	613	123	195	221	191	521	103	467	172	758	38	334	368	453	344	370	427	162	41	635	324	418	289	486	91	421	401	219
Weighted Bases	789	600	155	29	5	56	143	77	75	269	169	321	226	74	129	658	510	279	57	220	86	485	90	229	133	135	393	113	345	163	721	68	314	374	370	420	285	505	140	54	649	267	437	168	614	84	335	417	198
Internet not available in your area	3%	2%	4%	5%	5%	19%	*%	1%	8%	1%	*%	3%	1%	2%	8%	2%	2%	4%	*%	4%	3%	2%	1%	3%	2%	1%	1%	5%	3%	1%	2%	9%	*%	4%	2%	4%	2%	3%	2%	1%	3%	2%	3%	2%	3%	7%	1%	3%	2%
Good broadband not available in your area	17%	17%	18%	22%	17%	40%	19%	19%	26%	7%	19%	14%	22%	12%	16%	17%	20%	12%	27%	8%	18%	20%	18%	22%	23%	15%	19%	24%	21%	18%	17%	15%	2%	31%	16%	18%	14%	19%	24%	33%	16%	15%	21%	19%	17%	33%	19%	15%	24%
Poor wi-fi connectivity	26%	28%	21%	27%	21%	32%	37%	33%	27%	21%	21%	29%	33%	10%	25%	27%	31%	19%	27%	16%	34%	31%	38%	39%	30%	15%	29%	37%	33%	26%	28%	15%	17%	36%	22%	30%	19%	31%	34%	34%	25%	28%	29%	25%	27%	31%	31%	24%	35%
Loss of internet on a regular basis e.g. once a week or more	18%	18%	19%	24%	14%	42%	11%	22%	33%	10%	20%	15%	28%	11%	18%	18%	19%	16%	36%	11%	26%	19%	22%	28%	20%	5%	19%	22%	18%	21%	18%	21%	13%	23%	17%	19%	17%	19%	21%	11%	17%	23%	18%	10%	20%	21%	20%	17%	18%
Slow download speeds	39%	40%	35%	40%	34%	60%	47%	38%	45%	30%	36%	44%	46%	21%	33%	40%	41%	35%	73%	25%	41%	40%	37%	50%	40%	28%	36%	59%	42%	39%	40%	24%	20%	57%	33%	44%	30%	44%	45%	52%	37%	34%	42%	38%	39%	50%	45%	38%	46%
Problems dealing with your internet supplier	11%	11%	11%	12%	8%	21%	1%	12%	20%	9%	15%	7%	16%	6%	13%	11%	11%	12%	39%	5%	16%	11%	9%	11%	13%	9%	12%	6%	11%	11%	11%	10%	7%	16%	15%	8%	15%	9%	10%	1%	12%	13%	10%	12%	11%	30%	10%	14%	11%
Other problems with the internet	5%	6%	5%	3%	2%	9%	*%	3%	1%	9%	5%	5%	6%	2%	6%	5%	5%	5%	1%	6%	2%	6%	1%	7%	5%	4%	4%	9%	4%	9%	6%	1%	9%	4%	7%	4%	9%	3%	1%	0%	6%	6%	6%	3%	6%	1%	7%	5%	3%
None of these	48%	48%	51%	47%	58%	22%	50%	49%	43%	55%	47%	48%	39%	73%	43%	49%	46%	54%	24%	62%	49%	46%	49%	37%	46%	61%	51%	27%	42%	52%	48%	55%	61%	36%	54%	44%	54%	45%	48%	46%	49%	54%	46%	49%	48%	41%	42%	48%	46%
Don't know	1%	1%	0%	0%	0%	0%	0%	0%	0%	0%	4%	0%	0%	0%	0%	1%	0%	3%	0%	3%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	0%	11%	0%	0%	0%	2%	0%	1%	0%	0%	1%	0%	0%	0%	1%	0%	0%	0%	0%
Summary: Any	51%	51%	49%	53%	42%	78%	50%	51%	57%	45%	48%	52%	61%	27%	57%	49%	54%	44%	76%	35%	51%	54%	51%	63%	54%	39%	49%	73%	58%	48%	52%	34%	39%	64%	46%	54%	46%	53%	52%	54%	50%	46%	54%	51%	51%	59%	58%	52%	54%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 4.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D1. Which of these social media platforms does your business use?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use internet for social media	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	454	50	152	156	96	52	22	61	55	175	89	50	131	184	133	319	412	42	18	22	99	390	92	102	144	136	351	49	298	109	437	15	204	204	454	371	83	123	24	331	237	189	192	248	70	233	239	117	98
Weighted Bases	370	264	86	17	3	24	32	46	36	147	84	135	136	43	65	305	292	78	30	47	68	279	69	121	85	82	252	38	185	106	359	10	150	199	370	285	85	94	26	276	176	163	105	264	49	177	212	82	77
A blogging platform	27%	33%	11%	21%	29%	23%	*%	4%	40%	33%	37%	19%	29%	46%	21%	29%	33%	6%	16%	0%	25%	33%	29%	33%	37%	30%	32%	39%	32%	34%	27%	45%	38%	19%	27%	31%	16%	23%	17%	29%	29%	22%	40%	22%	13%	34%	33%	21%	19%
Facebook	70%	68%	74%	82%	83%	87%	59%	84%	67%	55%	88%	73%	64%	76%	59%	72%	74%	55%	52%	57%	83%	73%	84%	76%	85%	61%	77%	54%	73%	75%	70%	81%	75%	64%	70%	80%	35%	78%	64%	67%	78%	64%	71%	70%	86%	65%	77%	65%	55%
LinkedIn	63%	68%	47%	59%	67%	47%	49%	30%	75%	78%	59%	67%	69%	61%	69%	61%	64%	57%	85%	39%	57%	64%	64%	58%	63%	75%	65%	59%	68%	58%	64%	21%	62%	68%	63%	68%	46%	59%	63%	64%	64%	67%	65%	62%	53%	69%	63%	65%	61%
Twitter	59%	58%	59%	72%	82%	45%	13%	52%	60%	65%	74%	51%	59%	69%	61%	59%	67%	30%	47%	17%	75%	68%	73%	65%	63%	75%	69%	56%	72%	59%	59%	53%	59%	61%	59%	64%	42%	75%	73%	54%	72%	48%	64%	57%	75%	59%	66%	47%	53%
Instagram	8%	8%	5%	13%	12%	1%	*%	13%	17%	11%	1%	7%	6%	26%	10%	7%	8%	6%	15%	0%	16%	7%	14%	6%	9%	13%	8%	15%	10%	6%	8%	5%	8%	9%	8%	10%	1%	11%	*%	7%	12%	5%	11%	7%	2%	10%	7%	17%	1%
Tumblr	2%	2%	2%	7%	5%	*%	0%	1%	1%	4%	*%	0%	1%	12%	1%	2%	2%	0%	0%	0%	1%	1%	7%	*%	7%	1%	3%	1%	4%	*%	2%	0%	3%	1%	2%	2%	*%	1%	0%	2%	4%	*%	6%	*%	1%	4%	1%	6%	1%
Pinterest	9%	9%	9%	10%	5%	3%	*%	15%	27%	10%	*%	14%	6%	6%	7%	9%	9%	7%	17%	0%	12%	10%	9%	9%	9%	11%	9%	14%	8%	12%	9%	5%	6%	11%	9%	11%	1%	8%	0%	9%	14%	4%	5%	10%	3%	8%	11%	9%	2%
YouTube	27%	30%	16%	26%	30%	7%	4%	37%	15%	27%	39%	16%	30%	43%	46%	22%	31%	10%	27%	0%	46%	31%	47%	23%	40%	33%	32%	27%	37%	20%	27%	11%	33%	23%	27%	31%	10%	46%	46%	20%	37%	15%	38%	22%	53%	23%	24%	41%	19%
Other	1%	0%	5%	2%	0%	3%	0%	*%	2%	2%	0%	*%	2%	2%	4%	1%	2%	0%	0%	0%	3%	2%	2%	*%	1%	4%	2%	0%	2%	1%	1%	0%	2%	1%	1%	2%	0%	3%	2%	1%	2%	*%	2%	1%	1%	2%	2%	1%	0%
No social media used/only use it personally	6%	6%	7%	2%	1%	2%	41%	10%	3%	2%	*%	10%	4%	3%	9%	6%	3%	19%	2%	31%	7%	3%	7%	4%	*%	2%	1%	15%	4%	1%	6%	12%	1%	10%	6%	0%	27%	6%	2%	6%	*%	6%	6%	6%	1%	1%	1%	8%	17%
Don't know	*%	0%	1%	1%	0%	0%	0%	3%	0%	0%	0%	0%	*%	2%	1%	*%	*%	1%	2%	0%	1%	*%	0%	0%	1%	0%	*%	0%	*%	0%	*%	0%	1%	0%	*%	0%	2%	1%	0%	*%	0%	*%	*%	*%	*%	*%	1%	0%	0%
Summary: Any	93%	94%	92%	97%	99%	98%	59%	87%	97%	98%	100%	90%	95%	95%	90%	94%	97%	80%	96%	69%	92%	97%	93%	96%	99%	98%	99%	85%	96%	99%	94%	88%	98%	90%	93%	100%	72%	94%	98%	93%	100%	94%	94%	94%	99%	98%	98%	92%	83%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 4.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D2 Does your business have its own profile on any of the social media platforms you mentioned?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where use social media	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	435	48	140	152	95	51	19	57	53	167	88	46	126	178	127	306	402	33	15	16	95	382	90	100	141	132	345	46	289	108	420	13	196	195	435	371	64	118	23	317	235	175	185	237	68	226	228	113	94
Weighted Bases	346	247	79	16	3	24	19	40	35	144	84	121	130	41	58	287	284	63	29	33	62	271	64	116	85	80	250	33	177	106	336	9	147	179	346	285	61	88	25	258	176	152	98	247	49	174	207	75	64
A blogging platform	15%	19%	6%	15%	15%	2%	*%	2%	28%	18%	19%	11%	19%	33%	13%	16%	17%	7%	16%	0%	11%	18%	16%	19%	23%	9%	16%	29%	17%	17%	16%	0%	20%	13%	15%	19%	0%	8%	0%	18%	18%	9%	28%	10%	2%	24%	14%	13%	21%
Facebook	65%	64%	68%	69%	70%	82%	94%	95%	63%	50%	68%	65%	62%	75%	63%	66%	70%	44%	21%	64%	88%	69%	89%	71%	82%	58%	72%	59%	73%	66%	65%	86%	71%	59%	65%	79%	0%	81%	66%	60%	66%	61%	67%	65%	69%	57%	66%	68%	60%
LinkedIn	42%	46%	30%	38%	50%	32%	75%	6%	46%	56%	30%	42%	44%	49%	45%	41%	42%	44%	33%	53%	28%	40%	39%	39%	29%	59%	41%	45%	56%	17%	43%	11%	53%	36%	42%	51%	0%	31%	38%	46%	38%	48%	53%	37%	16%	47%	36%	52%	51%
Twitter	44%	41%	48%	64%	70%	38%	21%	43%	42%	48%	44%	40%	44%	65%	47%	43%	48%	23%	19%	24%	62%	49%	63%	49%	42%	53%	49%	45%	55%	37%	44%	59%	45%	43%	44%	53%	0%	55%	39%	40%	52%	34%	56%	39%	52%	44%	45%	40%	45%
Instagram	5%	5%	4%	9%	9%	1%	1%	13%	15%	5%	*%	4%	5%	16%	11%	4%	5%	7%	16%	0%	16%	5%	7%	5%	2%	7%	3%	15%	4%	5%	5%	6%	4%	6%	5%	6%	0%	11%	*%	3%	7%	4%	7%	5%	2%	4%	6%	6%	1%
Tumblr	*%	0%	1%	3%	4%	*%	0%	*%	1%	1%	*%	0%	*%	1%	*%	1%	1%	0%	0%	0%	1%	1%	*%	*%	1%	1%	1%	*%	1%	*%	1%	0%	*%	1%	*%	1%	0%	*%	0%	1%	1%	*%	1%	*%	*%	1%	*%	*%	1%
Pinterest	4%	4%	6%	6%	4%	3%	1%	4%	28%	2%	*%	5%	5%	5%	6%	4%	4%	7%	16%	0%	3%	4%	8%	1%	8%	4%	4%	2%	3%	6%	4%	6%	2%	6%	4%	5%	0%	2%	0%	5%	6%	4%	3%	5%	2%	5%	6%	2%	1%
YouTube	13%	14%	8%	15%	23%	4%	1%	37%	1%	13%	10%	0%	23%	17%	39%	7%	15%	0%	0%	0%	40%	16%	23%	12%	26%	9%	17%	3%	21%	5%	13%	6%	9%	16%	13%	15%	0%	29%	*%	7%	17%	6%	22%	9%	21%	10%	7%	20%	22%
Other	1%	0%	5%	1%	0%	3%	0%	0%	0%	2%	0%	*%	2%	2%	4%	1%	1%	0%	0%	0%	3%	1%	1%	0%	1%	3%	2%	0%	2%	1%	1%	0%	1%	1%	1%	1%	0%	2%	0%	1%	2%	*%	2%	1%	0%	2%	1%	1%	0%
None	17%	18%	13%	13%	7%	11%	5%	1%	5%	24%	21%	24%	14%	4%	13%	17%	12%	38%	62%	18%	2%	12%	1%	19%	5%	8%	13%	8%	3%	27%	17%	13%	12%	21%	17%	0%	94%	6%	17%	20%	17%	18%	16%	17%	19%	19%	19%	8%	21%
Don't know	1%	0%	4%	2%	5%	*%	*%	3%	2%	1%	*%	0%	*%	2%	2%	1%	1%	1%	0%	2%	1%	1%	1%	1%	1%	1%	*%	4%	1%	*%	1%	0%	1%	*%	1%	0%	6%	1%	*%	1%	*%	1%	1%	1%	1%	1%	1%	1%	2%
Summary: Any	82%	82%	84%	85%	89%	89%	94%	96%	93%	75%	79%	76%	85%	94%	85%	82%	87%	61%	38%	80%	97%	87%	98%	80%	93%	91%	87%	88%	96%	73%	82%	87%	87%	78%	82%	100%	0%	93%	83%	79%	83%	81%	83%	82%	79%	80%	81%	91%	78%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 4.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D3. In which of these ways does your business use social media?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have own pages on social media	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	HAS SOCIAL MEDIA PROFILE(S)	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	Yes	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set
Unweighted Bases	371	39	117	130	85	41	14	51	46	145	74	40	109	153	108	263	353	18	8	8	87	337	82	87	124	117	308	35	258	91	359	11	168	167	371	371	108	21	263	204	146	164	196	57	190	192	104	75	Not set
Weighted Bases	285	202	66	14	3	21	18	39	32	109	66	93	111	38	49	236	247	38	11	26	61	235	63	93	79	73	217	29	169	77	277	8	128	140	285	285	82	21	203	146	123	81	203	38	140	167	69	49	Not set
To promote your business's goods or services	91%	92%	91%	88%	89%	95%	97%	98%	82%	94%	85%	89%	91%	96%	98%	90%	92%	88%	99%	82%	99%	92%	97%	97%	91%	86%	92%	95%	92%	92%	91%	99%	95%	87%	91%	91%	99%	97%	88%	93%	89%	98%	89%	98%	88%	90%	97%	88%	Not set
To give details so that your customers can contact you	81%	81%	79%	81%	87%	89%	93%	68%	96%	74%	85%	88%	79%	76%	63%	84%	78%	98%	99%	98%	74%	77%	75%	93%	73%	64%	76%	92%	73%	90%	80%	91%	89%	72%	81%	81%	80%	100%	81%	73%	87%	83%	80%	96%	74%	85%	72%	79%	Not set
So customers can directly buy goods or services from you	29%	32%	22%	21%	21%	51%	77%	25%	32%	25%	15%	20%	29%	39%	42%	26%	23%	65%	48%	75%	58%	20%	48%	25%	31%	11%	23%	26%	28%	12%	28%	69%	38%	20%	29%	29%	49%	25%	21%	31%	21%	25%	30%	46%	10%	24%	42%	26%	Not set
Other	7%	7%	7%	6%	6%	*%	8%	12%	1%	10%	3%	11%	7%	4%	11%	6%	8%	*%	1%	0%	8%	8%	9%	6%	14%	3%	6%	19%	8%	6%	7%	7%	8%	5%	7%	7%	6%	*%	7%	6%	5%	7%	6%	5%	8%	5%	9%	10%	Not set
No particular purpose	3%	4%	2%	5%	1%	4%	0%	0%	*%	1%	12%	1%	7%	2%	1%	4%	4%	0%	0%	0%	*%	4%	1%	*%	2%	11%	4%	*%	6%	*%	4%	1%	*%	7%	3%	3%	*%	0%	5%	6%	1%	*%	5%	*%	6%	5%	1%	0%	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 5.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E1. Can I check, is your business involved in any e-commerce which is not driven through your own website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Yes	11%	11%	9%	9%	14%	13%	9%	20%	11%	8%	10%	7%	17%	4%	25%	8%	15%	3%	14%	*%	35%	15%	40%	14%	10%	22%	16%	10%	16%	13%	12%	*%	8%	15%	15%	7%	16%	7%	60%	100%	0%	14%	9%	21%	8%	24%	7%	12%	8%
No	88%	87%	91%	91%	85%	80%	91%	79%	89%	92%	86%	91%	83%	96%	71%	91%	84%	94%	86%	97%	65%	84%	60%	84%	90%	78%	84%	86%	83%	87%	88%	84%	92%	84%	85%	91%	84%	90%	40%	0%	98%	86%	91%	79%	90%	71%	93%	86%	92%
Don't know	2%	2%	*%	*%	1%	7%	0%	1%	0%	*%	4%	1%	0%	0%	3%	1%	1%	3%	0%	3%	0%	1%	0%	2%	0%	0%	*%	4%	1%	*%	*%	16%	*%	*%	*%	3%	*%	2%	0%	0%	2%	0%	*%	0%	2%	5%	*%	1%	*%
Table 5.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E2. Whose website do you trade through?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where trade through another website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	79	12	24	23	20	14	4	11	14	24	12	9	22	31	29	50	74	5	3	2	38	71	31	25	24	22	62	10	56	17	78	1	32	40	60	19	53	26	79	41	40	32	30	43	18	24	42	19	18
Weighted Bases	84	67	14	3	1	8	12	16	8	22	18	24	40	3	34	50	75	9	8	1	30	70	36	32	14	29	64	11	54	21	84	*	25	57	56	28	46	38	84	54	38	39	35	49	20	23	52	17	15
Amazon	26%	27%	25%	8%	26%	10%	0%	63%	7%	44%	3%	7%	24%	51%	31%	22%	29%	0%	0%	0%	37%	31%	15%	31%	43%	19%	34%	1%	20%	52%	26%	0%	35%	22%	30%	17%	27%	24%	26%	19%	43%	14%	2%	43%	53%	2%	11%	33%	67%
Ebay	29%	32%	17%	10%	12%	1%	1%	98%	7%	2%	43%	35%	25%	27%	31%	27%	32%	0%	0%	0%	53%	34%	48%	57%	38%	2%	30%	49%	28%	42%	29%	0%	35%	27%	42%	3%	41%	14%	29%	15%	51%	12%	17%	38%	64%	6%	25%	38%	31%
Other	61%	60%	62%	70%	74%	39%	99%	32%	86%	31%	96%	93%	51%	61%	56%	65%	57%	100%	100%	100%	59%	60%	69%	52%	55%	62%	57%	53%	61%	45%	61%	100%	40%	69%	51%	82%	51%	74%	61%	62%	43%	73%	94%	37%	44%	73%	79%	37%	28%
Don't know	7%	6%	8%	7%	0%	0%	0%	0%	7%	22%	*%	0%	12%	3%	13%	3%	7%	0%	0%	0%	*%	8%	2%	0%	1%	19%	2%	41%	9%	3%	7%	0%	20%	1%	10%	0%	11%	2%	7%	10%	*%	13%	2%	10%	3%	21%	10%	0%	4%
Refused	5%	7%	0%	4%	0%	58%	0%	0%	0%	0%	0%	0%	11%	0%	*%	9%	6%	0%	0%	0%	*%	*%	13%	14%	1%	0%	7%	0%	8%	0%	5%	0%	0%	8%	8%	0%	10%	0%	5%	8%	12%	0%	0%	9%	0%	0%	0%	26%	1%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 5.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E3. Approximately how much money did you earn through e-commerce in the last 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have e-commerce on website or trade through another website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	Yes	No	Yes	No	Yes	No	South	Midlands / East	North
Unweighted Bases	162	21	43	59	39	24	5	43	20	46	24	14	45	74	60	101	157	5	3	2	121	149	67	47	51	50	132	19	117	38	158	4	72	74	123	39	108	54	162	41	88	63	66	85	47	35	85	41	36
Weighted Bases	140	108	25	6	1	14	13	44	9	42	19	34	69	13	61	78	132	9	8	1	86	126	62	56	31	43	111	18	95	36	135	5	53	79	94	47	82	59	140	54	81	51	49	90	40	27	81	35	24
Nothing	1%	0%	4%	11%	11%	5%	*%	1%	0%	1%	3%	3%	*%	5%	*%	2%	1%	6%	0%	94%	1%	1%	1%	*%	3%	1%	1%	1%	1%	1%	1%	0%	1%	1%	1%	3%	1%	2%	1%	3%	*%	2%	1%	2%	1%	3%	1%	*%	5%
Less than £100	4%	4%	5%	3%	0%	4%	0%	11%	0%	2%	*%	16%	*%	0%	*%	7%	5%	0%	0%	0%	6%	5%	*%	9%	0%	2%	1%	25%	*%	16%	4%	2%	*%	7%	6%	*%	7%	*%	4%	1%	7%	1%	*%	7%	1%	2%	6%	2%	2%
£100 to £999	1%	0%	7%	2%	0%	1%	0%	3%	0%	0%	3%	2%	0%	6%	*%	2%	1%	0%	0%	0%	1%	1%	0%	2%	2%	*%	1%	3%	1%	1%	1%	0%	1%	2%	2%	*%	2%	*%	1%	1%	1%	1%	1%	1%	3%	3%	0%	4%	2%
£1,000 to £9,999	16%	15%	24%	3%	3%	35%	0%	7%	21%	10%	43%	24%	19%	5%	3%	26%	17%	7%	7%	0%	10%	17%	16%	37%	2%	2%	17%	14%	10%	33%	13%	97%	27%	3%	21%	5%	18%	13%	16%	25%	16%	17%	5%	22%	34%	5%	18%	4%	27%
£10,000 to £49,999	20%	23%	9%	11%	12%	31%	0%	16%	2%	22%	41%	15%	27%	38%	27%	15%	16%	86%	91%	6%	19%	13%	29%	18%	17%	13%	14%	27%	22%	1%	21%	0%	17%	24%	18%	25%	14%	29%	20%	23%	18%	28%	45%	7%	7%	1%	16%	41%	5%
£50,000 to £99,999	5%	4%	9%	3%	3%	8%	0%	*%	0%	13%	*%	0%	10%	1%	8%	2%	5%	0%	0%	0%	8%	5%	2%	2%	14%	3%	6%	3%	3%	12%	5%	0%	9%	2%	7%	*%	8%	*%	5%	0%	8%	*%	4%	6%	11%	2%	1%	15%	5%
£100,000 to £499,999	11%	13%	5%	6%	12%	5%	0%	21%	*%	12%	1%	0%	20%	8%	16%	7%	12%	0%	0%	0%	17%	12%	23%	16%	16%	3%	13%	2%	16%	1%	11%	0%	18%	7%	11%	10%	13%	8%	11%	*%	19%	*%	*%	17%	*%	3%	13%	14%	*%
£500,000 to £999,999	*%	0%	0%	3%	2%	0%	0%	0%	0%	*%	*%	0%	0%	2%	*%	*%	*%	0%	0%	0%	*%	*%	*%	0%	1%	*%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	*%	*%	0%	*%	0%	*%	0%	*%
£1m to £4.99m	1%	0%	2%	3%	17%	1%	0%	1%	0%	*%	*%	0%	0%	8%	1%	*%	1%	0%	0%	0%	1%	1%	*%	*%	3%	*%	1%	0%	*%	2%	1%	0%	1%	1%	1%	*%	1%	*%	1%	*%	1%	*%	*%	1%	2%	*%	*%	2%	*%
£10m or more	1%	0%	2%	2%	10%	0%	0%	2%	1%	*%	0%	0%	0%	7%	1%	*%	1%	0%	0%	0%	1%	*%	*%	0%	2%	*%	*%	0%	1%	1%	1%	0%	2%	*%	1%	0%	*%	1%	1%	0%	*%	*%	*%	*%	*%	2%	1%	0%	1%
Don't know	32%	32%	30%	48%	23%	10%	100%	27%	76%	27%	5%	41%	23%	19%	27%	36%	35%	1%	2%	0%	29%	36%	27%	16%	38%	56%	35%	26%	45%	8%	34%	1%	14%	46%	31%	35%	35%	29%	32%	38%	23%	42%	41%	27%	18%	77%	44%	6%	33%
Refused	7%	8%	2%	5%	8%	*%	0%	11%	0%	11%	3%	0%	1%	2%	15%	1%	8%	0%	0%	0%	6%	7%	*%	0%	2%	21%	9%	0%	*%	26%	7%	0%	10%	6%	*%	20%	*%	16%	7%	9%	7%	9%	2%	10%	23%	2%	1%	13%	19%
Table 5.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E4/E5. Approximately what percentage of the money you earned from e-commerce in the last 12 months comes from outside of the UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where export and have made money from e-commerce	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	WEBSITE	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	Yes	No	No, but planning to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set	Not set
Unweighted Bases	37	6	7	12	12	6	12	2	11	6	1	9	27	37	35	2	2	31	33	17	7	12	15	29	5	23	12	35	2	23	11	32	5	25	12	37	6	26	7	19	15	10	7	26	9	2	Not set	Not set	Not set
Weighted Bases	36	30	4	1	*	1	12	1	14	8	*	27	8	36	27	8	8	27	27	19	10	11	6	21	6	22	5	35	1	16	18	27	9	20	15	36	9	21	14	19	16	6	3	17	19	*	Not set	Not set	Not set
Up to 5% of your e-commerce earnings	22%	16%	58%	50%	54%	84%	56%	6%	1%	2%	100%	20%	30%	22%	29%	0%	0%	28%	29%	27%	13%	49%	19%	33%	15%	32%	17%	21%	100%	2%	33%	27%	8%	32%	9%	22%	3%	30%	9%	6%	41%	23%	51%	14%	29%	0%	Not set	Not set	Not set
Up to 10%	25%	29%	0%	8%	6%	11%	0%	0%	62%	0%	0%	16%	54%	25%	32%	0%	0%	32%	33%	47%	42%	1%	71%	41%	0%	40%	0%	25%	0%	55%	0%	33%	0%	43%	0%	25%	0%	42%	0%	24%	27%	0%	0%	26%	23%	0%	Not set	Not set	Not set
Up to 25%	*%	0%	0%	0%	10%	4%	0%	0%	0%	0%	0%	0%	*%	*%	*%	0%	0%	*%	*%	0%	*%	0%	0%	*%	0%	0%	1%	*%	0%	*%	0%	*%	0%	0%	*%	*%	0%	0%	*%	*%	0%	1%	0%	*%	0%	0%	Not set	Not set	Not set
Up to 50%	23%	25%	13%	6%	0%	0%	0%	0%	4%	97%	0%	30%	1%	23%	2%	93%	93%	2%	2%	0%	0%	1%	9%	3%	0%	3%	0%	23%	0%	4%	41%	2%	84%	3%	50%	23%	89%	3%	56%	44%	0%	1%	21%	49%	0%	0%	Not set	Not set	Not set
Up to 75%	1%	0%	0%	19%	0%	0%	1%	0%	1%	0%	0%	0%	3%	1%	1%	0%	0%	1%	1%	1%	0%	2%	0%	1%	0%	*%	2%	1%	0%	2%	0%	1%	0%	1%	1%	1%	0%	1%	0%	1%	1%	2%	0%	1%	0%	78%	Not set	Not set	Not set
Up to 90%	27%	30%	15%	0%	14%	0%	38%	94%	31%	*%	0%	35%	1%	27%	33%	7%	7%	33%	34%	25%	45%	39%	1%	21%	83%	21%	79%	28%	0%	31%	25%	34%	7%	21%	35%	27%	7%	24%	34%	25%	30%	73%	0%	4%	47%	0%	Not set	Not set	Not set
More than 90%	2%	0%	15%	17%	0%	0%	5%	0%	2%	0%	0%	0%	10%	2%	3%	0%	0%	3%	1%	1%	0%	8%	0%	1%	2%	4%	0%	2%	0%	5%	1%	3%	1%	1%	5%	2%	1%	1%	1%	0%	1%	0%	28%	5%	0%	0%	Not set	Not set	Not set
Don't know	*%	0%	0%	0%	16%	0%	*%	0%	*%	0%	0%	0%	1%	*%	*%	0%	0%	*%	*%	*%	0%	0%	1%	*%	0%	0%	1%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	*%	1%	0%	*%	0%	22%	Not set	Not set	Not set
Table 6.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F1. Can I just check, do you use computers in your business at all?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not use the internet	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	WHEN WEBSITE WAS LAUNCHED	WEBSITE REDESIGN	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	USE SOCIAL MEDIA	HAS SOCIAL MEDIA PROFILE(S)	E-COMMERCE	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	REGION	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	ABCDE - Primary	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	No	Yes	No	No, but planning to introduce	No, no plans to introduce	Promotion	Taking bookings /orders	Up to 5 years ago	Yes	Yes	No	Yes	No	Standard	No	No	No, neither	Yes	No	No	No	South	Midlands / East	North	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Bases	9	5	2	2	1	2	2	1	3	1	1	2	9	2	7	1	6	2	1	1	1	1	1	2	9	2	9	9	9	1	2	9	1	4	4	1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Weighted Bases	33	32	1	*	1	1	9	*	23	8	1	*	33	*	33	1	33	*	*	*	*	*	*	*	33	*	33	33	33	*	5	33	*	13	13	8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	15%	15%	0%	100%	0%	18%	50%	100%	0%	0%	0%	100%	15%	100%	14%	0%	14%	100%	100%	100%	100%	100%	100%	100%	15%	100%	15%	15%	15%	100%	100%	15%	100%	37%	1%	0%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	85%	85%	100%	0%	100%	82%	50%	0%	100%	100%	100%	0%	85%	0%	86%	100%	86%	0%	0%	0%	0%	0%	0%	0%	85%	0%	85%	85%	85%	0%	0%	85%	0%	63%	99%	100%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 6.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Summary: F2. How capable do you think your business is at...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	1 - Very poor	2 - Poor	3 - Average	4 - Strong	5 - Very strong	Don't know	Not applicable	Summary: Poor	Summary: Strong	Base for Stats	Mean	Standard Error	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Use of software, e.g. Microsoft office	Not set	4%	6%	12%	28%	40%	1%	9%	10%	68%	722	4.05	0.04	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Use of the internet to source goods/services from suppliers	Not set	4%	3%	8%	27%	44%	2%	11%	7%	71%	692	4.22	0.04	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Ability to work remotely away from the office	Not set	11%	4%	16%	27%	28%	1%	12%	15%	55%	693	3.66	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Technological understanding	Not set	11%	10%	23%	28%	21%	1%	6%	21%	49%	748	3.41	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E-commerce	Not set	1%	3%	6%	5%	6%	0%	79%	4%	11%	167	3.6	0.08	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
E-marketing	Not set	20%	19%	24%	9%	6%	2%	20%	39%	15%	626	2.53	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Maximising sales e.g through search engine optimisation	Not set	9%	10%	19%	12%	4%	1%	44%	19%	17%	444	2.86	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
The ability to create or develop your own website	Not set	9%	11%	15%	12%	12%	1%	40%	21%	24%	474	3.11	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
The ability to update your own website	Not set	9%	4%	8%	15%	24%	1%	39%	13%	39%	483	3.69	0.06	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Using social media	Not set	26%	8%	16%	19%	11%	1%	18%	35%	30%	650	2.76	0.06	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Creating website content	Not set	5%	4%	11%	22%	18%	1%	39%	10%	40%	487	3.71	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Monitoring use of the website e.g. through Google Analytics	Not set	13%	6%	14%	13%	12%	1%	42%	19%	25%	461	3.09	0.06	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Managing relationships with customers online, e.g. through a CRM	Not set	12%	9%	18%	20%	21%	2%	18%	21%	41%	645	3.35	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Managing online security	Not set	9%	6%	20%	28%	22%	2%	14%	15%	50%	680	3.56	0.05	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 6.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/1. How capable do you think your business is at...? : Use of software, e.g. Microsoft office	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	4%	4%	2%	2%	2%	8%	9%	1%	0%	3%	1%	5%	3%	1%	7%	3%	2%	6%	0%	7%	*%	2%	1%	3%	1%	4%	3%	1%	1%	6%	3%	1%	2%	4%	1%	5%	2%	5%	3%	8%	4%	*%	6%	*%	4%	5%	2%	3%	5%
2 - Poor	6%	6%	6%	3%	2%	3%	9%	15%	11%	2%	5%	2%	5%	*%	4%	6%	5%	7%	13%	6%	1%	5%	2%	10%	2%	1%	2%	16%	7%	1%	7%	1%	5%	7%	6%	6%	7%	5%	2%	2%	7%	6%	7%	1%	7%	22%	3%	5%	12%
3 - Average	12%	11%	17%	11%	11%	11%	11%	11%	17%	16%	6%	13%	10%	14%	12%	12%	11%	14%	3%	17%	9%	12%	14%	12%	10%	6%	10%	15%	13%	7%	13%	3%	15%	13%	8%	16%	6%	15%	6%	1%	14%	14%	13%	7%	13%	4%	13%	7%	17%
4 - Strong	28%	27%	32%	34%	34%	16%	40%	42%	14%	23%	30%	28%	31%	35%	28%	28%	30%	25%	26%	25%	37%	29%	41%	28%	33%	31%	32%	20%	32%	26%	30%	13%	29%	32%	30%	26%	29%	28%	37%	36%	26%	26%	30%	35%	26%	17%	28%	33%	19%
5 - Very strong	40%	40%	39%	45%	50%	43%	23%	30%	49%	48%	40%	40%	46%	49%	42%	39%	46%	29%	57%	21%	47%	47%	37%	44%	50%	48%	47%	43%	41%	57%	43%	15%	47%	40%	51%	30%	54%	32%	49%	53%	38%	51%	37%	53%	37%	46%	49%	38%	41%
Don't know	1%	1%	*%	3%	0%	7%	0%	1%	*%	*%	*%	1%	0%	*%	4%	*%	1%	*%	0%	*%	*%	1%	0%	2%	*%	0%	*%	4%	2%	*%	*%	6%	*%	*%	*%	1%	*%	1%	*%	0%	1%	*%	*%	*%	1%	5%	*%	1%	0%
Not applicable	9%	11%	4%	2%	1%	11%	9%	2%	9%	6%	17%	10%	7%	1%	4%	10%	4%	19%	1%	23%	5%	4%	5%	1%	3%	10%	5%	2%	4%	4%	4%	61%	1%	4%	2%	16%	2%	13%	3%	0%	11%	2%	6%	3%	11%	1%	5%	11%	7%
Summary: Poor	10%	10%	8%	5%	4%	11%	18%	16%	11%	5%	6%	7%	8%	1%	10%	9%	8%	13%	13%	13%	2%	7%	3%	12%	3%	4%	5%	17%	8%	7%	10%	2%	7%	11%	8%	11%	9%	10%	5%	10%	11%	6%	13%	1%	12%	27%	6%	8%	16%
Summary: Strong	68%	67%	71%	79%	84%	59%	63%	71%	63%	72%	70%	68%	76%	85%	70%	68%	76%	54%	83%	47%	84%	76%	78%	72%	83%	79%	80%	63%	73%	83%	73%	29%	77%	72%	82%	56%	82%	60%	86%	89%	64%	77%	67%	88%	63%	63%	76%	72%	60%
Base for stats	722	539	151	28	5	50	130	76	68	252	145	290	216	73	124	596	484	238	57	179	82	459	85	222	129	122	374	106	326	157	691	26	312	358	363	359	279	443	136	54	586	262	413	163	553	79	319	365	196
Mean	4.05	4.04	4.05	4.23	4.3	4.01	3.66	3.86	4.11	4.19	4.26	4.09	4.19	4.34	4.03	4.06	4.18	3.79	4.28	3.63	4.37	4.2	4.18	4.04	4.34	4.32	4.25	3.94	4.12	4.32	4.07	4.23	4.16	4	4.27	3.84	4.28	3.91	4.31	4.23	3.99	4.24	3.9	4.44	3.95	3.82	4.23	4.13	3.86
Standard error	0.04	0.12	0.06	0.06	0.08	0.14	0.15	0.1	0.12	0.06	0.08	0.11	0.07	0.05	0.08	0.05	0.04	0.1	0.16	0.13	0.07	0.04	0.07	0.08	0.06	0.07	0.04	0.12	0.05	0.08	0.04	0.18	0.06	0.06	0.05	0.07	0.05	0.06	0.07	0.18	0.05	0.05	0.06	0.04	0.05	0.15	0.05	0.05	0.09
Table 6.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/2. How capable do you think your business is at...? : Use of the internet to source goods/services from suppliers	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	4%	5%	3%	2%	1%	8%	9%	3%	1%	2%	5%	4%	5%	2%	7%	4%	2%	9%	1%	11%	0%	2%	1%	3%	*%	*%	2%	1%	2%	1%	4%	2%	1%	6%	*%	8%	*%	6%	0%	0%	5%	*%	6%	4%	4%	0%	2%	4%	3%
2 - Poor	3%	2%	4%	4%	4%	9%	*%	2%	2%	4%	1%	2%	3%	2%	8%	1%	3%	2%	0%	3%	1%	3%	1%	2%	2%	4%	3%	1%	1%	6%	3%	1%	4%	2%	2%	3%	2%	3%	4%	8%	2%	*%	4%	1%	3%	5%	3%	1%	4%
3 - Average	8%	6%	16%	13%	19%	15%	4%	23%	12%	8%	2%	7%	12%	7%	18%	6%	8%	9%	10%	9%	8%	7%	15%	9%	4%	6%	7%	11%	10%	4%	9%	2%	4%	12%	7%	9%	5%	10%	6%	3%	9%	8%	10%	9%	8%	3%	10%	6%	11%
4 - Strong	27%	25%	32%	35%	33%	33%	40%	28%	21%	24%	22%	28%	24%	25%	17%	29%	34%	15%	16%	14%	31%	34%	23%	40%	31%	28%	32%	41%	36%	29%	28%	18%	30%	27%	26%	28%	30%	25%	25%	15%	27%	29%	27%	21%	29%	47%	31%	29%	26%
5 - Very strong	44%	46%	41%	39%	40%	27%	30%	40%	44%	54%	49%	46%	48%	62%	45%	44%	50%	35%	63%	28%	59%	50%	59%	42%	60%	54%	54%	36%	45%	59%	48%	10%	50%	49%	59%	32%	57%	37%	65%	75%	40%	59%	39%	63%	40%	34%	49%	49%	37%
Don't know	2%	3%	1%	3%	1%	8%	0%	1%	1%	5%	*%	4%	*%	1%	4%	2%	2%	3%	*%	4%	*%	2%	0%	4%	1%	1%	*%	8%	3%	*%	2%	7%	3%	2%	1%	3%	2%	3%	*%	*%	3%	0%	2%	3%	2%	5%	2%	1%	5%
Not applicable	11%	14%	3%	4%	2%	1%	18%	3%	19%	4%	21%	10%	8%	2%	1%	13%	2%	27%	9%	32%	1%	2%	*%	*%	1%	6%	2%	2%	3%	*%	6%	61%	9%	3%	4%	17%	5%	15%	1%	0%	14%	3%	11%	*%	14%	6%	3%	10%	15%
Summary: Poor	7%	7%	7%	6%	5%	17%	9%	5%	3%	6%	5%	5%	8%	4%	15%	5%	4%	11%	1%	14%	1%	4%	2%	5%	2%	4%	5%	2%	3%	7%	6%	3%	5%	8%	2%	10%	2%	9%	4%	8%	7%	1%	10%	4%	7%	5%	5%	5%	6%
Summary: Strong	71%	71%	73%	74%	73%	59%	70%	68%	64%	78%	71%	73%	72%	87%	62%	73%	84%	50%	79%	42%	90%	84%	83%	82%	91%	83%	86%	76%	82%	88%	76%	28%	79%	76%	85%	60%	87%	63%	89%	89%	67%	88%	66%	84%	69%	80%	80%	78%	63%
Base for stats	692	510	151	27	5	56	118	74	60	246	139	283	213	71	127	563	488	205	52	151	85	463	90	220	131	126	384	101	325	162	662	25	278	358	350	342	267	425	139	54	553	259	385	163	528	75	318	370	170
Mean	4.22	4.26	4.09	4.15	4.1	3.67	4.01	4.04	4.31	4.36	4.41	4.27	4.16	4.47	3.89	4.29	4.33	3.93	4.55	3.71	4.49	4.34	4.39	4.22	4.52	4.43	4.36	4.22	4.3	4.4	4.25	4	4.38	4.16	4.49	3.93	4.52	4.03	4.52	4.56	4.14	4.51	4.02	4.43	4.15	4.22	4.29	4.33	4.14
Standard error	0.04	0.11	0.06	0.06	0.09	0.13	0.15	0.1	0.1	0.06	0.09	0.1	0.07	0.05	0.09	0.04	0.03	0.12	0.13	0.16	0.06	0.04	0.08	0.07	0.05	0.06	0.04	0.08	0.04	0.07	0.04	0.22	0.05	0.06	0.04	0.07	0.04	0.06	0.06	0.14	0.05	0.04	0.06	0.06	0.05	0.08	0.05	0.05	0.07
Table 6.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/3. How capable do you think your business is at...? : Ability to work remotely away from the office	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	11%	10%	13%	10%	6%	33%	27%	11%	4%	4%	3%	16%	12%	4%	12%	11%	8%	15%	6%	18%	2%	8%	10%	14%	3%	3%	7%	14%	9%	6%	11%	3%	11%	12%	8%	13%	9%	12%	4%	8%	12%	5%	16%	7%	12%	3%	10%	14%	8%
2 - Poor	4%	3%	7%	7%	9%	3%	1%	11%	8%	3%	6%	6%	5%	2%	1%	5%	4%	5%	9%	3%	3%	4%	1%	3%	8%	2%	3%	9%	4%	6%	5%	0%	3%	6%	5%	4%	5%	4%	3%	2%	5%	2%	7%	2%	5%	3%	7%	4%	8%
3 - Average	16%	15%	21%	17%	20%	11%	21%	14%	19%	15%	14%	14%	20%	11%	21%	15%	20%	10%	31%	5%	23%	20%	22%	18%	22%	18%	18%	25%	23%	13%	18%	3%	11%	25%	16%	16%	16%	16%	32%	46%	13%	19%	16%	21%	15%	32%	16%	20%	19%
4 - Strong	27%	28%	21%	23%	27%	19%	22%	36%	17%	24%	37%	31%	27%	36%	24%	27%	31%	18%	25%	17%	39%	31%	38%	36%	32%	25%	34%	22%	28%	40%	28%	17%	30%	28%	31%	23%	32%	24%	31%	18%	26%	39%	22%	25%	27%	33%	32%	26%	29%
5 - Very strong	28%	28%	29%	32%	36%	23%	19%	22%	32%	45%	13%	21%	28%	45%	38%	26%	29%	27%	24%	28%	28%	29%	23%	23%	25%	44%	32%	19%	27%	33%	30%	10%	35%	26%	36%	22%	32%	26%	27%	24%	29%	28%	29%	33%	27%	22%	29%	24%	23%
Don't know	1%	1%	1%	4%	1%	*%	0%	1%	1%	3%	*%	1%	*%	1%	1%	2%	1%	2%	*%	2%	*%	1%	0%	2%	1%	1%	*%	4%	1%	*%	1%	1%	1%	2%	1%	1%	2%	1%	*%	*%	2%	0%	1%	3%	*%	*%	2%	*%	3%
Not applicable	12%	14%	8%	7%	3%	10%	10%	4%	18%	5%	26%	12%	7%	2%	3%	14%	6%	23%	4%	28%	5%	7%	6%	4%	10%	7%	6%	7%	8%	2%	7%	67%	10%	2%	3%	20%	4%	17%	4%	2%	14%	8%	10%	9%	13%	7%	4%	13%	10%
Summary: Poor	15%	14%	21%	17%	14%	36%	28%	22%	12%	7%	9%	21%	18%	5%	13%	16%	12%	20%	16%	21%	4%	12%	11%	18%	11%	5%	10%	23%	13%	12%	16%	3%	13%	17%	13%	17%	15%	15%	7%	10%	17%	6%	23%	9%	17%	6%	17%	17%	16%
Summary: Strong	55%	56%	50%	55%	63%	43%	41%	58%	49%	69%	50%	52%	55%	81%	61%	54%	60%	46%	49%	45%	67%	60%	61%	59%	57%	69%	66%	41%	55%	73%	58%	26%	65%	54%	67%	45%	64%	50%	57%	41%	55%	67%	51%	58%	55%	55%	61%	50%	52%
Base for stats	693	519	143	26	5	55	129	73	61	245	130	286	213	71	128	563	472	222	55	165	81	447	85	216	119	124	368	100	312	159	663	24	279	359	353	341	270	423	134	53	559	245	395	148	543	78	314	362	184
Mean	3.66	3.71	3.49	3.67	3.82	2.96	3.06	3.49	3.81	4.13	3.7	3.41	3.57	4.2	3.77	3.64	3.74	3.49	3.53	3.48	3.95	3.75	3.68	3.53	3.77	4.13	3.87	3.27	3.66	3.91	3.67	3.94	3.85	3.53	3.86	3.46	3.76	3.6	3.77	3.48	3.64	3.91	3.46	3.86	3.61	3.74	3.67	3.5	3.6
Standard error	0.05	0.13	0.09	0.09	0.11	0.17	0.2	0.12	0.14	0.07	0.09	0.14	0.09	0.06	0.09	0.06	0.05	0.14	0.2	0.18	0.08	0.05	0.11	0.1	0.07	0.08	0.05	0.14	0.06	0.09	0.05	0.23	0.07	0.07	0.06	0.08	0.07	0.07	0.08	0.19	0.06	0.06	0.07	0.07	0.06	0.1	0.06	0.07	0.09
Table 6.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/4. How capable do you think your business is at...? : Technological understanding	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	11%	12%	6%	4%	3%	15%	27%	3%	10%	7%	5%	16%	7%	1%	14%	10%	5%	19%	11%	21%	*%	6%	2%	5%	7%	5%	3%	13%	3%	12%	10%	7%	9%	13%	10%	11%	8%	12%	3%	8%	12%	1%	15%	2%	13%	18%	5%	9%	11%
2 - Poor	10%	10%	13%	7%	10%	12%	10%	11%	18%	10%	6%	7%	13%	4%	6%	11%	8%	14%	20%	13%	4%	7%	9%	10%	7%	3%	5%	18%	11%	2%	11%	1%	9%	14%	9%	12%	9%	11%	3%	1%	12%	9%	13%	7%	12%	17%	10%	9%	16%
3 - Average	23%	22%	27%	33%	25%	28%	22%	42%	20%	17%	26%	22%	28%	15%	20%	24%	26%	19%	14%	20%	27%	26%	23%	30%	21%	24%	25%	28%	29%	20%	25%	5%	24%	27%	23%	23%	24%	23%	25%	21%	23%	29%	23%	21%	24%	12%	25%	25%	24%
4 - Strong	28%	27%	29%	35%	33%	24%	21%	15%	27%	30%	40%	30%	26%	53%	36%	27%	33%	20%	37%	16%	35%	33%	33%	35%	40%	22%	33%	29%	34%	29%	28%	27%	32%	26%	30%	26%	33%	26%	30%	22%	28%	32%	28%	43%	24%	21%	34%	31%	16%
5 - Very strong	21%	20%	22%	19%	26%	20%	11%	28%	18%	34%	6%	20%	22%	26%	24%	20%	26%	11%	17%	10%	33%	25%	33%	19%	25%	40%	31%	11%	21%	38%	22%	7%	26%	20%	27%	15%	27%	17%	39%	48%	17%	29%	16%	26%	19%	31%	23%	18%	24%
Don't know	1%	1%	0%	2%	1%	*%	0%	*%	0%	2%	*%	*%	*%	*%	*%	1%	*%	2%	0%	2%	*%	*%	0%	*%	*%	0%	*%	*%	*%	*%	1%	*%	*%	1%	*%	1%	*%	1%	*%	0%	1%	0%	1%	*%	*%	0%	*%	*%	2%
Not applicable	6%	8%	2%	*%	1%	1%	9%	1%	7%	*%	17%	5%	6%	*%	0%	8%	2%	14%	1%	17%	*%	2%	0%	*%	*%	6%	2%	1%	3%	*%	1%	54%	*%	*%	*%	12%	0%	10%	*%	0%	8%	*%	5%	1%	8%	*%	3%	7%	7%
Summary: Poor	21%	22%	19%	11%	13%	27%	37%	15%	28%	17%	11%	23%	19%	5%	20%	21%	14%	34%	31%	34%	4%	13%	11%	15%	13%	8%	9%	31%	14%	13%	22%	7%	18%	26%	19%	23%	17%	23%	6%	9%	24%	10%	28%	8%	25%	36%	15%	19%	28%
Summary: Strong	49%	48%	51%	54%	59%	44%	32%	42%	45%	64%	46%	50%	47%	79%	60%	47%	59%	32%	55%	26%	69%	59%	66%	55%	65%	62%	64%	40%	55%	67%	51%	33%	58%	46%	58%	41%	59%	43%	69%	70%	45%	61%	44%	70%	44%	52%	57%	50%	40%
Base for stats	748	560	154	29	5	61	130	76	70	264	146	312	218	73	134	612	500	247	57	189	86	475	90	229	133	127	384	112	336	162	707	35	313	369	369	378	285	463	140	54	607	267	416	167	579	84	325	388	193
Mean	3.41	3.37	3.5	3.6	3.71	3.23	2.75	3.53	3.28	3.75	3.45	3.32	3.46	3.98	3.5	3.38	3.67	2.88	3.31	2.76	3.99	3.67	3.86	3.54	3.71	3.93	3.85	3.06	3.61	3.8	3.41	3.57	3.56	3.27	3.56	3.26	3.62	3.28	3.99	4	3.27	3.8	3.18	3.86	3.27	3.29	3.61	3.44	3.27
Standard error	0.05	0.13	0.07	0.06	0.1	0.13	0.18	0.1	0.13	0.08	0.08	0.14	0.08	0.05	0.09	0.05	0.04	0.12	0.2	0.14	0.08	0.05	0.09	0.08	0.08	0.08	0.05	0.12	0.05	0.1	0.05	0.22	0.07	0.07	0.06	0.07	0.06	0.06	0.08	0.19	0.05	0.06	0.06	0.06	0.06	0.16	0.05	0.06	0.09
Table 6.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/5. How capable do you think your business is at...? : E-commerce	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	1%	1%	3%	3%	1%	*%	*%	3%	2%	2%	*%	1%	1%	7%	*%	1%	2%	0%	0%	0%	2%	1%	9%	1%	4%	1%	2%	1%	3%	1%	1%	*%	2%	1%	2%	1%	2%	1%	2%	*%	1%	2%	1%	3%	1%	3%	2%	*%	3%
2 - Poor	3%	2%	5%	4%	5%	4%	0%	4%	7%	*%	5%	3%	4%	2%	5%	2%	4%	*%	1%	0%	4%	4%	19%	5%	2%	2%	5%	1%	3%	6%	3%	1%	5%	1%	3%	2%	4%	2%	9%	18%	1%	7%	1%	2%	3%	11%	3%	3%	4%
3 - Average	6%	5%	6%	9%	12%	12%	*%	22%	10%	4%	1%	3%	11%	10%	11%	4%	9%	*%	*%	*%	28%	8%	28%	10%	7%	8%	7%	14%	10%	7%	6%	1%	4%	8%	11%	1%	13%	2%	25%	20%	1%	11%	3%	9%	5%	9%	3%	5%	8%
4 - Strong	5%	4%	7%	7%	8%	1%	*%	19%	3%	8%	1%	*%	10%	6%	17%	3%	8%	*%	0%	*%	31%	8%	25%	8%	6%	9%	9%	2%	8%	7%	5%	1%	6%	5%	8%	3%	7%	4%	28%	23%	*%	10%	3%	6%	5%	11%	1%	4%	6%
5 - Very strong	6%	8%	1%	4%	7%	9%	9%	13%	7%	3%	5%	5%	9%	2%	17%	4%	8%	3%	13%	0%	35%	9%	16%	2%	14%	13%	11%	*%	10%	6%	6%	6%	3%	10%	6%	7%	7%	6%	36%	38%	*%	7%	6%	15%	4%	18%	4%	8%	2%
Not applicable	79%	80%	77%	72%	67%	74%	91%	38%	72%	83%	88%	88%	64%	74%	49%	85%	69%	97%	86%	100%	*%	70%	2%	73%	67%	67%	66%	82%	67%	73%	78%	91%	79%	76%	70%	87%	66%	86%	1%	1%	96%	63%	86%	66%	83%	48%	87%	78%	78%
Summary: Poor	4%	3%	8%	7%	6%	4%	*%	7%	9%	2%	6%	3%	5%	8%	6%	4%	6%	*%	1%	0%	6%	5%	29%	6%	6%	3%	7%	3%	6%	7%	4%	1%	7%	2%	5%	3%	7%	2%	11%	18%	2%	9%	2%	5%	4%	14%	4%	3%	6%
Summary: Strong	11%	12%	8%	11%	15%	10%	9%	33%	9%	11%	5%	6%	20%	8%	34%	7%	16%	3%	13%	*%	66%	17%	41%	11%	20%	22%	20%	2%	18%	13%	12%	7%	10%	14%	13%	10%	15%	9%	64%	60%	*%	18%	9%	21%	9%	29%	5%	13%	8%
Base for stats	167	121	36	8	2	16	13	48	21	47	22	40	83	19	68	98	158	9	8	1	86	146	88	62	45	45	135	20	114	43	160	7	66	90	110	57	96	70	139	53	27	100	60	57	108	43	42	90	47
Mean	3.6	3.82	2.95	3.17	3.43	3.55	4.91	3.59	3.18	3.57	3.31	3.57	3.63	2.84	3.88	3.39	3.54	4.64	4.75	3.06	3.92	3.64	3.19	3.19	3.74	3.96	3.62	2.89	3.57	3.45	3.57	4.32	3.15	3.88	3.4	3.96	3.38	3.89	3.88	3.81	2.17	3.38	3.87	3.81	3.48	3.58	3.25	3.81	3.04
Standard error	0.08	0.24	0.15	0.15	0.27	0.21	0.2	0.14	0.23	0.17	0.24	0.32	0.14	0.13	0.12	0.11	0.08	0.42	0.5	-	0.09	0.08	0.11	0.13	0.17	0.14	0.1	0.13	0.1	0.16	0.09	0.42	0.13	0.11	0.09	0.17	0.1	0.14	0.08	0.18	0.13	0.11	0.14	0.14	0.11	0.17	0.19	0.12	0.15
Table 6.8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/6. How capable do you think your business is at...? : E-marketing	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	20%	19%	22%	16%	13%	45%	30%	19%	12%	16%	12%	25%	19%	10%	21%	19%	9%	38%	21%	42%	10%	9%	3%	11%	7%	8%	10%	7%	9%	10%	21%	3%	16%	25%	19%	20%	16%	22%	6%	1%	22%	9%	25%	7%	23%	9%	14%	19%	15%
2 - Poor	19%	20%	17%	18%	23%	12%	19%	11%	26%	21%	20%	20%	16%	9%	16%	20%	23%	12%	26%	9%	6%	22%	16%	24%	18%	23%	21%	30%	22%	26%	20%	12%	20%	19%	16%	22%	17%	21%	8%	11%	22%	18%	22%	16%	20%	25%	21%	18%	26%
3 - Average	24%	24%	25%	24%	24%	15%	19%	28%	22%	25%	29%	18%	34%	44%	27%	23%	31%	12%	32%	7%	31%	31%	36%	37%	27%	25%	32%	27%	31%	29%	26%	7%	32%	22%	27%	21%	28%	22%	43%	61%	20%	38%	20%	29%	23%	33%	28%	25%	18%
4 - Strong	9%	7%	15%	15%	22%	6%	3%	24%	9%	10%	7%	3%	14%	10%	22%	6%	14%	1%	2%	*%	29%	14%	25%	14%	15%	13%	14%	11%	16%	9%	10%	2%	8%	12%	15%	4%	17%	5%	19%	3%	7%	15%	6%	20%	6%	12%	11%	8%	8%
5 - Very strong	6%	6%	5%	11%	15%	2%	9%	9%	9%	9%	*%	8%	5%	12%	7%	6%	10%	*%	1%	*%	23%	9%	17%	3%	16%	15%	11%	6%	11%	7%	7%	1%	6%	8%	9%	4%	11%	4%	23%	23%	3%	11%	3%	16%	4%	6%	8%	7%	8%
Don't know	2%	2%	1%	4%	1%	8%	0%	1%	1%	3%	*%	3%	*%	1%	4%	2%	2%	2%	*%	2%	*%	2%	*%	4%	1%	1%	*%	8%	3%	1%	2%	7%	1%	2%	1%	3%	2%	2%	*%	*%	2%	*%	1%	3%	1%	5%	2%	1%	3%
Not applicable	20%	22%	14%	12%	3%	12%	21%	8%	22%	16%	32%	22%	11%	13%	2%	24%	11%	35%	17%	40%	1%	12%	2%	6%	17%	14%	11%	11%	8%	17%	15%	68%	16%	13%	12%	27%	10%	25%	1%	1%	24%	9%	22%	10%	23%	9%	17%	22%	22%
Summary: Poor	39%	39%	39%	34%	35%	57%	48%	29%	38%	37%	31%	45%	36%	19%	37%	39%	32%	50%	48%	50%	16%	32%	20%	35%	25%	31%	31%	38%	31%	36%	41%	15%	36%	44%	35%	42%	32%	42%	14%	12%	44%	27%	47%	23%	43%	34%	34%	37%	41%
Summary: Strong	15%	13%	20%	26%	37%	8%	12%	34%	18%	18%	7%	12%	19%	22%	29%	13%	24%	1%	3%	1%	52%	23%	42%	17%	30%	29%	26%	17%	27%	17%	17%	3%	14%	20%	24%	8%	28%	8%	41%	25%	10%	26%	10%	36%	10%	18%	19%	15%	16%
Base for stats	626	464	132	25	5	49	113	70	58	216	120	246	204	63	125	499	441	185	47	135	85	417	88	205	110	115	347	91	307	133	601	20	259	318	320	306	251	375	138	53	488	243	339	147	478	71	271	321	158
Mean	2.53	2.49	2.58	2.84	3.04	1.84	2.27	2.94	2.7	2.67	2.48	2.33	2.64	3.05	2.75	2.48	2.9	1.64	2.22	1.43	3.49	2.9	3.37	2.72	3.16	3.07	2.96	2.72	2.98	2.73	2.54	2.47	2.63	2.52	2.75	2.3	2.89	2.29	3.44	3.35	2.27	3.01	2.24	3.25	2.31	2.77	2.75	2.55	2.58
Standard error	0.05	0.13	0.08	0.09	0.12	0.12	0.18	0.13	0.13	0.08	0.08	0.14	0.08	0.07	0.09	0.05	0.05	0.08	0.16	0.09	0.11	0.05	0.1	0.08	0.09	0.09	0.05	0.11	0.06	0.09	0.05	0.21	0.07	0.07	0.06	0.07	0.07	0.06	0.09	0.16	0.05	0.06	0.06	0.07	0.06	0.11	0.06	0.07	0.09
Table 6.9	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/7. How capable do you think your business is at...? : Maximising sales e.g through search engine optimisation	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	9%	9%	11%	12%	7%	17%	11%	11%	2%	10%	7%	7%	11%	23%	6%	10%	15%	0%	0%	0%	8%	14%	9%	23%	4%	13%	16%	11%	15%	14%	9%	13%	10%	8%	7%	11%	7%	11%	8%	8%	10%	8%	10%	7%	10%	8%	16%	11%	9%
2 - Poor	10%	9%	15%	13%	17%	4%	10%	14%	5%	9%	15%	12%	10%	7%	8%	11%	16%	0%	0%	0%	7%	16%	15%	20%	9%	17%	14%	22%	18%	12%	11%	2%	14%	8%	16%	5%	17%	6%	13%	24%	9%	13%	10%	14%	9%	14%	17%	15%	6%
3 - Average	19%	19%	20%	24%	32%	12%	11%	28%	25%	19%	21%	9%	27%	28%	17%	20%	30%	0%	0%	0%	28%	30%	33%	29%	31%	29%	32%	25%	28%	34%	20%	7%	19%	23%	27%	12%	29%	14%	26%	24%	18%	24%	20%	26%	17%	38%	24%	18%	24%
4 - Strong	12%	12%	14%	16%	16%	7%	19%	24%	3%	14%	6%	15%	10%	17%	12%	12%	19%	0%	0%	0%	25%	20%	17%	18%	20%	22%	18%	25%	21%	17%	14%	1%	13%	14%	13%	12%	16%	10%	26%	27%	10%	22%	7%	19%	11%	4%	20%	12%	9%
5 - Very strong	4%	4%	6%	10%	14%	3%	1%	10%	8%	7%	*%	1%	7%	13%	14%	2%	7%	0%	0%	0%	25%	6%	18%	3%	13%	7%	8%	2%	6%	8%	5%	1%	6%	4%	7%	2%	9%	2%	16%	*%	2%	9%	1%	5%	4%	14%	3%	3%	6%
Don't know	1%	1%	*%	2%	1%	7%	*%	1%	1%	*%	0%	1%	0%	1%	4%	*%	1%	0%	0%	0%	0%	1%	0%	2%	*%	*%	*%	4%	1%	*%	*%	6%	*%	*%	*%	1%	*%	1%	0%	0%	1%	*%	*%	*%	1%	5%	*%	1%	*%
Not applicable	44%	48%	33%	23%	13%	50%	48%	13%	57%	41%	51%	55%	35%	12%	39%	45%	12%	100%	100%	100%	7%	12%	7%	5%	23%	12%	12%	12%	11%	14%	41%	71%	37%	43%	29%	57%	22%	56%	11%	16%	51%	24%	53%	29%	48%	16%	20%	39%	46%
Summary: Poor	19%	18%	26%	25%	24%	21%	21%	25%	7%	19%	21%	19%	21%	29%	14%	21%	31%	0%	0%	0%	15%	30%	24%	43%	12%	29%	30%	32%	33%	27%	20%	14%	24%	16%	24%	16%	25%	17%	22%	32%	19%	21%	20%	21%	19%	22%	32%	26%	15%
Summary: Strong	17%	15%	20%	26%	30%	10%	20%	33%	11%	21%	6%	16%	17%	30%	26%	15%	26%	0%	0%	0%	50%	27%	35%	21%	34%	29%	26%	27%	27%	25%	18%	2%	19%	17%	20%	14%	24%	13%	41%	28%	12%	32%	8%	24%	15%	18%	23%	16%	16%
Base for stats	444	314	104	22	4	26	74	67	32	158	87	144	150	65	77	366	444	0	0	0	80	420	83	213	102	118	347	94	303	140	426	17	198	211	263	181	222	223	125	45	319	203	209	119	323	66	267	247	115
Mean	2.86	2.85	2.84	2.98	3.16	2.42	2.77	3.08	3.23	2.97	2.57	2.76	2.87	2.91	3.36	2.75	2.86	0	0	0	3.56	2.88	3.23	2.56	3.41	2.92	2.87	2.82	2.83	2.91	2.9	1.95	2.85	2.94	2.95	2.73	3.01	2.71	3.3	2.85	2.69	3.16	2.55	3.01	2.8	3.03	2.73	2.7	2.97
Standard error	0.05	0.16	0.09	0.09	0.12	0.16	0.19	0.13	0.13	0.09	0.09	0.16	0.09	0.09	0.1	0.06	0.05	0	0	0	0.12	0.05	0.12	0.09	0.08	0.09	0.06	0.12	0.06	0.1	0.05	0.27	0.08	0.07	0.06	0.09	0.06	0.08	0.1	0.17	0.05	0.07	0.06	0.07	0.07	0.13	0.06	0.07	0.1
Table 6.10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/8. How capable do you think your business is at...? : The ability to create or develop your own website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	9%	7%	18%	14%	11%	12%	3%	6%	4%	13%	11%	6%	16%	11%	8%	9%	14%	0%	0%	0%	10%	14%	15%	17%	13%	11%	16%	9%	18%	6%	9%	10%	8%	10%	13%	6%	15%	6%	9%	9%	9%	10%	10%	6%	10%	3%	13%	10%	6%
2 - Poor	11%	11%	12%	17%	17%	13%	19%	19%	4%	11%	6%	11%	12%	11%	12%	11%	18%	0%	0%	0%	17%	19%	11%	23%	14%	14%	12%	38%	24%	5%	12%	6%	12%	11%	13%	10%	15%	9%	18%	19%	10%	15%	11%	17%	10%	30%	15%	7%	18%
3 - Average	15%	14%	16%	21%	23%	4%	13%	38%	10%	14%	12%	12%	18%	19%	17%	14%	23%	0%	0%	0%	33%	22%	25%	28%	14%	20%	22%	26%	22%	24%	16%	2%	19%	15%	19%	10%	18%	13%	21%	1%	13%	21%	12%	19%	14%	12%	22%	17%	18%
4 - Strong	12%	11%	14%	14%	19%	6%	1%	11%	23%	14%	14%	9%	9%	24%	12%	12%	18%	0%	0%	0%	19%	18%	38%	13%	32%	15%	21%	10%	14%	27%	13%	2%	13%	13%	16%	8%	20%	7%	18%	18%	10%	21%	5%	18%	10%	19%	17%	14%	7%
5 - Very strong	12%	12%	12%	15%	18%	11%	18%	11%	3%	13%	11%	11%	11%	24%	12%	12%	19%	0%	0%	0%	18%	20%	9%	15%	16%	31%	24%	3%	14%	32%	13%	2%	16%	11%	15%	10%	15%	11%	25%	37%	10%	15%	12%	20%	10%	14%	19%	14%	8%
Don't know	1%	1%	1%	1%	1%	8%	0%	*%	0%	*%	*%	1%	0%	*%	4%	*%	1%	0%	0%	0%	0%	1%	0%	2%	*%	0%	*%	4%	1%	*%	*%	7%	0%	*%	*%	1%	*%	1%	0%	0%	1%	*%	*%	*%	1%	5%	*%	1%	*%
Not applicable	40%	45%	28%	19%	10%	45%	47%	15%	56%	35%	45%	49%	33%	10%	34%	41%	6%	100%	100%	100%	3%	6%	2%	2%	11%	8%	5%	10%	6%	6%	37%	71%	32%	39%	24%	54%	16%	53%	8%	16%	47%	18%	49%	19%	45%	18%	14%	36%	44%
Summary: Poor	21%	18%	30%	31%	29%	26%	21%	24%	8%	24%	17%	17%	29%	23%	20%	21%	32%	0%	0%	0%	27%	32%	26%	40%	27%	26%	28%	47%	42%	11%	21%	16%	20%	21%	26%	16%	31%	15%	27%	28%	19%	25%	21%	23%	20%	33%	28%	17%	24%
Summary: Strong	24%	23%	26%	28%	37%	16%	19%	22%	26%	27%	26%	20%	20%	48%	24%	24%	38%	0%	0%	0%	36%	38%	47%	28%	48%	45%	45%	13%	28%	59%	26%	3%	29%	25%	30%	18%	35%	18%	43%	54%	20%	36%	17%	39%	20%	33%	36%	28%	14%
Base for stats	474	335	112	23	4	28	75	66	33	176	96	162	153	66	83	390	474	0	0	0	83	450	88	220	119	124	374	97	320	153	457	17	213	226	281	193	238	236	129	45	346	218	223	135	338	65	286	260	118
Mean	3.11	3.2	2.87	2.98	3.18	2.76	3.24	3.04	3.4	3.05	3.16	3.14	2.79	3.42	3.13	3.11	3.11	0	0	0	3.19	3.14	3.15	2.87	3.28	3.43	3.26	2.54	2.79	3.78	3.15	2.02	3.26	3.09	3.08	3.15	3.04	3.18	3.35	3.65	3.02	3.18	2.98	3.37	3	3.15	3.16	3.26	2.86
Standard error	0.05	0.17	0.1	0.09	0.13	0.18	0.2	0.12	0.14	0.09	0.13	0.18	0.11	0.08	0.1	0.07	0.05	0	0	0	0.12	0.06	0.11	0.1	0.09	0.11	0.06	0.1	0.06	0.09	0.06	0.3	0.08	0.08	0.07	0.09	0.07	0.08	0.11	0.25	0.06	0.08	0.08	0.08	0.07	0.13	0.07	0.08	0.09
Table 6.11	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/9. How capable do you think your business is at...? : The ability to update your own website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	9%	9%	10%	6%	4%	3%	18%	2%	4%	11%	6%	6%	12%	4%	4%	10%	14%	0%	0%	0%	2%	14%	4%	12%	11%	22%	13%	17%	18%	6%	10%	*%	5%	15%	9%	9%	11%	8%	13%	31%	8%	4%	12%	12%	8%	21%	15%	10%	10%
2 - Poor	4%	3%	8%	8%	10%	11%	2%	3%	2%	4%	5%	4%	4%	7%	3%	4%	6%	0%	0%	0%	2%	5%	6%	5%	11%	5%	5%	10%	6%	6%	4%	*%	2%	7%	5%	3%	5%	3%	5%	9%	4%	4%	5%	3%	4%	2%	7%	2%	10%
3 - Average	8%	6%	14%	17%	17%	8%	11%	14%	9%	6%	7%	10%	10%	7%	7%	8%	13%	0%	0%	0%	7%	12%	11%	16%	8%	8%	11%	19%	15%	9%	8%	12%	9%	6%	7%	9%	8%	8%	5%	2%	9%	9%	9%	6%	9%	5%	13%	7%	6%
4 - Strong	15%	14%	18%	23%	27%	7%	3%	28%	16%	23%	11%	11%	15%	23%	21%	14%	24%	0%	0%	0%	31%	24%	31%	25%	13%	33%	23%	28%	23%	27%	17%	2%	19%	16%	23%	8%	24%	11%	25%	14%	13%	27%	10%	23%	13%	13%	19%	16%	18%
5 - Very strong	24%	24%	23%	28%	33%	20%	20%	40%	13%	21%	30%	19%	27%	49%	27%	23%	38%	0%	0%	0%	56%	38%	46%	38%	53%	24%	43%	20%	33%	48%	26%	8%	34%	19%	32%	17%	37%	16%	45%	28%	19%	38%	16%	36%	21%	38%	32%	27%	16%
Don't know	1%	1%	0%	1%	1%	7%	0%	*%	0%	*%	0%	1%	0%	*%	4%	0%	1%	0%	0%	0%	0%	1%	0%	2%	0%	0%	*%	4%	1%	*%	*%	6%	0%	*%	*%	1%	*%	1%	0%	0%	1%	0%	0%	*%	1%	5%	*%	1%	0%
Not applicable	39%	44%	26%	17%	8%	45%	47%	13%	56%	36%	41%	48%	32%	10%	34%	40%	4%	100%	100%	100%	1%	4%	1%	3%	4%	8%	5%	2%	5%	4%	36%	71%	32%	38%	24%	52%	15%	53%	7%	16%	46%	18%	48%	21%	44%	16%	13%	37%	40%
Summary: Poor	13%	11%	18%	14%	14%	14%	20%	5%	7%	14%	11%	10%	17%	11%	8%	14%	20%	0%	0%	0%	4%	20%	10%	16%	21%	27%	18%	28%	24%	13%	14%	*%	6%	21%	13%	12%	16%	11%	18%	39%	12%	9%	17%	15%	13%	23%	22%	12%	20%
Summary: Strong	39%	38%	41%	51%	60%	27%	22%	68%	28%	44%	42%	30%	42%	72%	48%	37%	61%	0%	0%	0%	87%	63%	77%	63%	66%	57%	66%	47%	55%	74%	42%	11%	53%	35%	55%	25%	61%	27%	70%	43%	33%	65%	26%	58%	34%	51%	52%	43%	34%
Base for stats	483	338	116	24	4	29	75	67	33	173	105	166	156	66	84	397	483	0	0	0	85	459	89	218	127	125	373	106	324	157	465	17	215	232	281	202	241	241	130	45	352	220	229	132	349	66	292	258	127
Mean	3.69	3.75	3.49	3.72	3.82	3.63	3.08	4.16	3.67	3.63	3.93	3.66	3.58	4.17	4.02	3.61	3.69	0	0	0	4.37	3.71	4.1	3.77	3.91	3.34	3.81	3.23	3.5	4.07	3.68	3.81	4.11	3.29	3.86	3.44	3.85	3.52	3.9	3.01	3.6	4.09	3.25	3.86	3.62	3.57	3.54	3.77	3.34
Standard error	0.06	0.19	0.1	0.09	0.11	0.16	0.25	0.1	0.16	0.09	0.13	0.18	0.11	0.07	0.09	0.07	0.06	0	0	0	0.08	0.06	0.1	0.1	0.1	0.11	0.06	0.14	0.07	0.09	0.06	0.22	0.07	0.09	0.07	0.1	0.07	0.09	0.12	0.3	0.07	0.07	0.09	0.09	0.08	0.18	0.08	0.08	0.11
Table 6.12	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/10. How capable do you think your business is at...? : Using social media	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	26%	28%	22%	19%	12%	30%	48%	13%	18%	28%	15%	27%	30%	29%	25%	26%	20%	38%	50%	35%	9%	20%	10%	21%	11%	25%	18%	25%	22%	15%	28%	3%	19%	35%	14%	37%	8%	36%	16%	26%	29%	12%	35%	20%	28%	17%	29%	27%	24%
2 - Poor	8%	7%	13%	9%	12%	8%	10%	17%	17%	7%	2%	7%	12%	5%	11%	8%	11%	4%	4%	4%	14%	11%	13%	15%	5%	6%	10%	15%	14%	4%	9%	1%	13%	7%	6%	11%	4%	11%	9%	2%	8%	7%	9%	5%	9%	16%	11%	9%	9%
3 - Average	16%	15%	20%	19%	24%	20%	11%	25%	13%	13%	21%	18%	18%	18%	17%	16%	16%	16%	30%	12%	18%	14%	16%	16%	20%	12%	17%	13%	16%	15%	16%	19%	13%	18%	24%	10%	25%	11%	21%	26%	15%	16%	17%	21%	15%	21%	14%	19%	15%
4 - Strong	19%	19%	18%	19%	21%	4%	11%	21%	18%	25%	20%	17%	21%	15%	25%	18%	26%	7%	12%	6%	27%	27%	38%	28%	21%	28%	24%	31%	25%	27%	21%	2%	29%	15%	33%	7%	36%	9%	32%	39%	16%	35%	12%	20%	19%	23%	21%	16%	17%
5 - Very strong	11%	11%	12%	20%	21%	11%	1%	11%	17%	10%	19%	8%	11%	25%	8%	12%	17%	2%	0%	2%	20%	17%	16%	13%	28%	14%	20%	7%	11%	30%	12%	7%	12%	12%	21%	4%	26%	3%	14%	5%	11%	19%	8%	18%	10%	11%	16%	13%	9%
Don't know	1%	1%	1%	1%	1%	8%	0%	*%	1%	2%	0%	1%	*%	*%	4%	1%	1%	2%	*%	2%	0%	1%	0%	2%	*%	*%	*%	4%	1%	*%	1%	7%	0%	1%	*%	2%	0%	2%	*%	*%	2%	*%	1%	*%	1%	5%	*%	1%	2%
Not applicable	18%	19%	15%	13%	9%	19%	20%	13%	17%	15%	23%	21%	9%	9%	10%	19%	9%	32%	4%	40%	12%	10%	6%	5%	13%	13%	11%	5%	10%	9%	13%	61%	14%	12%	2%	31%	*%	27%	8%	1%	20%	10%	16%	16%	18%	7%	8%	14%	22%
Summary: Poor	35%	35%	35%	27%	25%	38%	57%	30%	35%	35%	17%	35%	42%	33%	36%	34%	31%	41%	54%	38%	22%	31%	24%	36%	17%	31%	28%	40%	37%	19%	37%	4%	32%	42%	20%	47%	12%	47%	25%	29%	37%	20%	45%	26%	37%	33%	40%	36%	34%
Summary: Strong	30%	30%	30%	39%	42%	15%	12%	32%	34%	36%	40%	25%	31%	39%	33%	30%	43%	9%	12%	8%	47%	44%	54%	41%	49%	43%	44%	39%	36%	57%	33%	9%	42%	27%	54%	10%	63%	12%	46%	44%	27%	54%	20%	37%	29%	34%	37%	30%	26%
Base for stats	650	488	132	25	4	44	114	67	62	226	137	254	210	67	115	533	456	194	55	137	76	431	85	213	115	117	350	103	307	148	620	24	271	325	361	289	284	365	129	53	521	239	365	142	507	73	305	353	159
Mean	2.76	2.72	2.83	3.16	3.29	2.43	1.84	3	2.99	2.81	3.34	2.64	2.67	3.02	2.76	2.77	3.1	1.96	2.04	1.93	3.41	3.11	3.39	2.95	3.57	3	3.2	2.79	2.87	3.59	2.76	3.26	3.04	2.56	3.41	1.95	3.69	2.04	3.22	2.94	2.65	3.46	2.37	3.11	2.66	2.94	2.83	2.75	2.7
Standard error	0.06	0.16	0.09	0.1	0.13	0.16	0.16	0.12	0.16	0.1	0.12	0.16	0.1	0.1	0.1	0.07	0.06	0.12	0.2	0.14	0.12	0.06	0.12	0.11	0.1	0.12	0.07	0.15	0.07	0.11	0.06	0.24	0.08	0.08	0.06	0.08	0.06	0.07	0.11	0.22	0.06	0.08	0.07	0.09	0.07	0.14	0.08	0.08	0.11
Table 6.13	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/11. How capable do you think your business is at...? : Creating website content	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	5%	3%	13%	9%	5%	10%	10%	3%	4%	5%	3%	2%	6%	5%	2%	6%	9%	0%	0%	0%	3%	8%	9%	13%	6%	3%	5%	19%	10%	5%	6%	1%	3%	8%	5%	6%	5%	6%	5%	9%	6%	3%	8%	3%	6%	16%	6%	2%	11%
2 - Poor	4%	3%	8%	9%	11%	3%	2%	11%	2%	3%	5%	6%	3%	7%	2%	4%	6%	0%	0%	0%	1%	6%	4%	7%	10%	2%	5%	10%	5%	9%	5%	0%	2%	6%	5%	4%	4%	4%	2%	2%	5%	2%	6%	3%	4%	4%	8%	3%	8%
3 - Average	11%	9%	16%	20%	25%	15%	3%	22%	16%	13%	7%	8%	18%	9%	10%	11%	17%	0%	0%	0%	24%	17%	11%	16%	15%	19%	18%	16%	20%	13%	10%	18%	9%	12%	14%	9%	16%	8%	19%	11%	9%	11%	11%	12%	11%	28%	13%	10%	14%
4 - Strong	22%	22%	24%	21%	27%	8%	11%	37%	11%	26%	29%	24%	19%	28%	26%	21%	35%	0%	0%	0%	37%	36%	45%	35%	34%	38%	36%	32%	31%	44%	24%	2%	28%	23%	31%	15%	31%	17%	33%	27%	20%	40%	15%	32%	20%	17%	31%	25%	14%
5 - Very strong	18%	19%	12%	24%	23%	11%	26%	17%	10%	19%	16%	14%	20%	42%	23%	17%	28%	0%	0%	0%	35%	29%	31%	25%	34%	30%	32%	17%	28%	28%	20%	1%	26%	15%	23%	13%	28%	12%	35%	34%	14%	26%	13%	34%	14%	15%	29%	21%	14%
Don't know	1%	1%	*%	2%	1%	8%	0%	*%	1%	*%	0%	1%	0%	*%	4%	*%	1%	0%	0%	0%	*%	1%	*%	2%	0%	*%	*%	4%	1%	*%	*%	6%	0%	*%	*%	1%	*%	1%	*%	0%	1%	*%	*%	*%	1%	5%	*%	1%	*%
Not applicable	39%	43%	26%	16%	9%	45%	48%	12%	56%	34%	40%	45%	34%	9%	33%	40%	3%	100%	100%	100%	*%	4%	1%	2%	1%	7%	4%	2%	5%	1%	35%	71%	33%	36%	23%	52%	15%	51%	6%	16%	45%	17%	47%	16%	44%	16%	12%	37%	40%
Summary: Poor	10%	6%	21%	18%	16%	13%	13%	13%	6%	8%	8%	8%	9%	12%	4%	11%	15%	0%	0%	0%	4%	14%	13%	20%	16%	5%	11%	29%	15%	14%	10%	1%	5%	14%	9%	10%	9%	10%	7%	11%	10%	5%	14%	5%	11%	20%	14%	6%	19%
Summary: Strong	40%	41%	37%	44%	50%	19%	37%	53%	21%	45%	45%	38%	39%	69%	49%	38%	63%	0%	0%	0%	72%	64%	75%	60%	68%	68%	68%	49%	59%	72%	44%	4%	54%	38%	54%	28%	59%	30%	68%	62%	34%	67%	28%	67%	33%	31%	60%	46%	28%
Base for stats	487	342	116	24	4	29	75	68	32	177	105	175	152	66	85	401	487	0	0	0	86	462	89	219	131	125	377	106	324	162	469	17	212	239	285	202	241	246	131	45	356	221	233	141	344	66	295	258	128
Mean	3.71	3.89	3.21	3.5	3.56	3.13	3.76	3.61	3.48	3.78	3.85	3.78	3.67	4.04	4.05	3.65	3.71	0	0	0	4.01	3.75	3.85	3.54	3.82	3.98	3.87	3.18	3.66	3.81	3.73	3.13	4.07	3.49	3.82	3.55	3.86	3.56	3.98	3.91	3.61	4.03	3.38	4.11	3.55	3.14	3.78	3.96	3.19
Standard error	0.05	0.14	0.09	0.09	0.11	0.16	0.24	0.11	0.15	0.08	0.1	0.14	0.09	0.07	0.07	0.06	0.05	0	0	0	0.09	0.05	0.11	0.1	0.08	0.07	0.05	0.14	0.06	0.09	0.05	0.16	0.06	0.08	0.06	0.09	0.06	0.08	0.09	0.21	0.06	0.06	0.08	0.06	0.07	0.15	0.06	0.06	0.11
Table 6.14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/12. How capable do you think your business is at...? : Monitoring use of the website e.g. through Google Analytics	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	13%	13%	13%	11%	6%	17%	19%	4%	2%	15%	11%	13%	12%	8%	5%	14%	20%	0%	0%	0%	8%	20%	8%	21%	19%	19%	19%	23%	22%	16%	12%	16%	5%	19%	11%	14%	12%	13%	20%	40%	11%	6%	18%	13%	13%	22%	21%	13%	12%
2 - Poor	6%	4%	13%	12%	12%	4%	2%	13%	13%	8%	1%	2%	12%	7%	4%	6%	9%	0%	0%	0%	3%	9%	5%	9%	7%	12%	10%	6%	11%	6%	6%	1%	5%	6%	8%	4%	9%	4%	3%	3%	7%	3%	8%	8%	5%	10%	10%	7%	7%
3 - Average	14%	12%	19%	19%	24%	10%	12%	24%	10%	13%	15%	13%	18%	10%	12%	14%	22%	0%	0%	0%	19%	22%	26%	26%	11%	22%	22%	21%	25%	16%	15%	4%	16%	14%	19%	9%	23%	9%	18%	17%	13%	28%	7%	16%	13%	21%	20%	14%	12%
4 - Strong	13%	12%	16%	17%	23%	4%	9%	31%	10%	14%	12%	11%	15%	24%	19%	12%	21%	0%	0%	0%	44%	22%	38%	23%	21%	19%	18%	30%	23%	17%	15%	3%	18%	13%	20%	8%	20%	10%	30%	6%	10%	21%	9%	23%	11%	6%	17%	13%	14%
5 - Very strong	12%	11%	11%	20%	24%	11%	10%	15%	9%	15%	7%	8%	11%	31%	22%	9%	18%	0%	0%	0%	24%	18%	21%	18%	18%	21%	22%	6%	12%	31%	13%	*%	18%	10%	17%	7%	18%	8%	22%	19%	9%	18%	9%	14%	11%	20%	15%	12%	12%
Don't know	1%	1%	1%	3%	2%	8%	*%	1%	0%	*%	*%	2%	*%	1%	4%	*%	1%	0%	0%	0%	0%	1%	*%	2%	1%	*%	*%	4%	1%	1%	*%	6%	*%	*%	*%	1%	*%	1%	*%	*%	1%	*%	*%	*%	1%	5%	1%	1%	*%
Not applicable	42%	47%	27%	18%	9%	46%	48%	12%	56%	35%	53%	51%	33%	20%	34%	43%	8%	100%	100%	100%	2%	9%	1%	1%	23%	7%	8%	9%	6%	13%	38%	71%	38%	38%	25%	56%	18%	55%	7%	17%	49%	23%	49%	25%	46%	16%	17%	39%	43%
Summary: Poor	19%	16%	26%	23%	18%	21%	21%	17%	15%	22%	12%	15%	23%	15%	9%	20%	29%	0%	0%	0%	11%	28%	13%	30%	26%	31%	29%	30%	32%	23%	19%	17%	10%	25%	19%	18%	21%	17%	23%	42%	18%	9%	26%	21%	18%	32%	31%	21%	19%
Summary: Strong	25%	24%	27%	37%	47%	16%	19%	47%	19%	30%	19%	19%	25%	54%	41%	22%	39%	0%	0%	0%	68%	40%	59%	41%	39%	39%	40%	36%	35%	48%	28%	3%	36%	22%	36%	15%	38%	18%	51%	24%	19%	39%	18%	37%	22%	26%	32%	25%	25%
Base for stats	461	320	114	23	4	28	74	68	33	175	82	155	155	58	83	377	461	0	0	0	85	436	89	223	101	125	359	98	319	141	443	18	196	230	276	185	232	229	130	45	331	204	224	125	335	66	277	249	119
Mean	3.09	3.11	2.99	3.3	3.52	2.77	2.77	3.47	3.24	3.12	3.07	2.96	3.01	3.79	3.81	2.94	3.09	0	0	0	3.73	3.11	3.6	3.07	3.15	3.1	3.16	2.86	2.93	3.46	3.15	1.74	3.62	2.8	3.31	2.76	3.28	2.9	3.32	2.53	3	3.55	2.67	3.23	3.03	2.9	2.96	3.05	3.1
Standard error	0.06	0.19	0.09	0.09	0.12	0.19	0.24	0.11	0.15	0.1	0.13	0.19	0.1	0.08	0.09	0.07	0.06	0	0	0	0.1	0.06	0.1	0.1	0.11	0.11	0.07	0.14	0.06	0.12	0.06	0.26	0.07	0.09	0.07	0.1	0.07	0.09	0.12	0.28	0.07	0.07	0.09	0.09	0.08	0.17	0.08	0.08	0.11
Table 6.15	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/13. How capable do you think your business is at...? : Managing relationships with customers online, e.g. through a CRM	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	12%	13%	11%	12%	10%	19%	18%	11%	3%	12%	11%	17%	10%	7%	6%	14%	11%	14%	1%	18%	2%	11%	10%	14%	7%	12%	13%	5%	13%	8%	13%	4%	5%	19%	14%	11%	11%	13%	13%	32%	12%	4%	16%	17%	11%	2%	13%	7%	11%
2 - Poor	9%	8%	12%	9%	13%	4%	19%	17%	9%	8%	1%	8%	9%	8%	4%	10%	8%	11%	26%	7%	5%	7%	3%	14%	3%	3%	5%	19%	8%	8%	10%	1%	6%	13%	10%	8%	11%	8%	4%	2%	10%	9%	10%	5%	10%	18%	10%	9%	13%
3 - Average	18%	17%	19%	21%	28%	28%	21%	6%	17%	21%	12%	25%	15%	16%	21%	17%	21%	12%	5%	14%	6%	22%	9%	21%	15%	24%	18%	34%	20%	24%	19%	7%	23%	16%	14%	21%	13%	21%	11%	19%	19%	17%	19%	12%	20%	23%	25%	18%	18%
4 - Strong	20%	17%	31%	24%	21%	16%	5%	34%	29%	27%	12%	14%	30%	28%	33%	17%	24%	13%	29%	9%	42%	24%	31%	24%	15%	33%	26%	15%	30%	12%	20%	17%	21%	21%	25%	15%	28%	15%	28%	6%	18%	28%	18%	27%	18%	28%	21%	17%	28%
5 - Very strong	21%	23%	14%	17%	19%	29%	10%	23%	24%	17%	31%	17%	23%	23%	27%	20%	23%	18%	27%	15%	43%	23%	37%	18%	40%	16%	24%	19%	19%	32%	23%	7%	26%	21%	24%	18%	26%	18%	36%	25%	18%	30%	18%	18%	22%	19%	17%	28%	14%
Don't know	2%	1%	2%	4%	2%	1%	0%	2%	1%	3%	*%	2%	1%	1%	1%	2%	1%	2%	1%	2%	*%	2%	*%	2%	1%	1%	*%	4%	1%	1%	2%	1%	2%	2%	2%	1%	2%	1%	1%	1%	2%	*%	1%	3%	1%	1%	2%	*%	3%
Not applicable	18%	20%	11%	13%	6%	4%	27%	7%	16%	11%	33%	19%	12%	17%	8%	20%	11%	30%	10%	35%	2%	11%	11%	7%	18%	10%	13%	4%	9%	17%	14%	63%	18%	9%	11%	24%	8%	23%	7%	15%	20%	12%	18%	18%	18%	9%	12%	21%	15%
Summary: Poor	21%	21%	23%	21%	23%	22%	37%	28%	12%	20%	12%	25%	19%	15%	10%	24%	19%	25%	28%	24%	6%	18%	13%	27%	10%	15%	18%	24%	21%	15%	23%	5%	11%	31%	23%	20%	22%	21%	17%	34%	22%	13%	26%	22%	22%	20%	23%	16%	24%
Summary: Strong	41%	40%	45%	42%	40%	45%	15%	57%	54%	44%	43%	31%	54%	51%	60%	37%	47%	31%	56%	25%	85%	47%	67%	42%	56%	49%	50%	34%	49%	44%	43%	25%	46%	42%	49%	34%	55%	33%	64%	31%	36%	58%	36%	45%	40%	47%	38%	45%	41%
Base for stats	645	479	137	25	4	59	105	71	62	230	119	262	201	61	122	521	446	199	50	146	85	422	81	208	108	120	340	104	311	135	611	28	253	333	322	323	256	389	130	45	515	235	357	132	511	75	287	330	175
Mean	3.35	3.37	3.29	3.32	3.29	3.34	2.6	3.46	3.77	3.33	3.78	3.07	3.55	3.62	3.78	3.25	3.45	3.13	3.6	2.97	4.23	3.47	3.91	3.21	3.98	3.42	3.5	3.27	3.36	3.64	3.36	3.64	3.7	3.15	3.42	3.28	3.53	3.23	3.76	2.87	3.25	3.81	3.14	3.3	3.36	3.49	3.23	3.63	3.24
Standard error	0.05	0.15	0.08	0.09	0.12	0.15	0.18	0.14	0.12	0.08	0.13	0.15	0.09	0.08	0.08	0.06	0.05	0.14	0.23	0.17	0.08	0.06	0.12	0.1	0.09	0.09	0.06	0.12	0.06	0.11	0.05	0.25	0.07	0.08	0.07	0.08	0.07	0.07	0.11	0.28	0.06	0.07	0.08	0.09	0.07	0.12	0.07	0.07	0.09
Table 6.16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F2/14. How capable do you think your business is at...? : Managing online security	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
1 - Very poor	9%	10%	6%	4%	4%	31%	18%	2%	3%	7%	1%	9%	9%	2%	11%	8%	10%	7%	8%	7%	2%	9%	6%	12%	5%	10%	8%	15%	12%	4%	8%	8%	2%	14%	5%	12%	5%	11%	13%	32%	8%	2%	13%	12%	8%	20%	9%	7%	12%
2 - Poor	6%	6%	8%	9%	6%	1%	*%	8%	21%	10%	1%	3%	11%	6%	9%	6%	7%	6%	19%	3%	9%	7%	8%	8%	2%	9%	7%	8%	7%	6%	7%	1%	7%	7%	7%	6%	8%	6%	6%	1%	7%	4%	8%	2%	8%	13%	7%	7%	7%
3 - Average	20%	18%	25%	20%	20%	10%	13%	24%	18%	22%	24%	19%	23%	29%	21%	20%	23%	14%	24%	11%	17%	24%	28%	31%	15%	16%	26%	12%	25%	19%	21%	12%	25%	16%	22%	18%	19%	20%	23%	33%	19%	25%	19%	16%	21%	26%	22%	24%	17%
4 - Strong	28%	28%	30%	27%	26%	20%	30%	54%	13%	24%	31%	28%	30%	22%	28%	28%	32%	22%	35%	20%	40%	31%	30%	35%	34%	26%	28%	44%	29%	37%	31%	4%	28%	35%	33%	25%	35%	24%	32%	19%	28%	40%	26%	30%	28%	19%	34%	28%	23%
5 - Very strong	22%	21%	20%	31%	39%	32%	20%	5%	28%	26%	17%	23%	17%	35%	27%	20%	19%	25%	11%	29%	26%	19%	22%	11%	25%	28%	23%	7%	16%	28%	23%	7%	29%	20%	28%	16%	27%	19%	21%	13%	22%	24%	19%	25%	21%	20%	17%	21%	21%
Don't know	2%	1%	3%	5%	1%	*%	0%	2%	2%	3%	1%	2%	1%	1%	1%	2%	2%	2%	2%	2%	*%	2%	1%	2%	1%	1%	1%	4%	2%	1%	2%	1%	2%	2%	2%	1%	2%	2%	1%	1%	2%	*%	1%	3%	1%	1%	2%	1%	3%
Not applicable	14%	16%	7%	4%	3%	5%	18%	5%	14%	7%	26%	16%	9%	4%	4%	15%	8%	23%	1%	29%	7%	8%	6%	1%	17%	10%	7%	10%	9%	5%	8%	68%	7%	7%	4%	22%	4%	19%	4%	0%	16%	5%	13%	12%	14%	0%	8%	12%	17%
Summary: Poor	15%	15%	14%	13%	10%	33%	18%	10%	24%	18%	1%	12%	20%	8%	20%	14%	16%	13%	26%	10%	10%	16%	14%	20%	8%	19%	15%	23%	19%	10%	15%	9%	9%	21%	12%	18%	13%	16%	19%	33%	14%	6%	22%	14%	16%	33%	16%	14%	19%
Summary: Strong	50%	49%	51%	58%	65%	52%	50%	59%	42%	50%	48%	51%	47%	58%	54%	49%	51%	48%	46%	48%	66%	50%	51%	46%	59%	54%	51%	51%	45%	65%	54%	11%	57%	54%	60%	41%	62%	43%	53%	32%	49%	64%	45%	55%	49%	39%	51%	49%	44%
Base for stats	680	507	141	27	5	58	117	72	63	241	130	271	208	69	127	551	461	219	55	161	80	437	84	222	109	120	362	97	307	153	650	24	285	339	348	332	267	412	134	53	546	253	378	143	535	83	300	365	170
Mean	3.56	3.55	3.56	3.79	3.94	3.21	3.41	3.57	3.52	3.57	3.86	3.65	3.39	3.89	3.52	3.57	3.49	3.71	3.25	3.87	3.87	3.5	3.57	3.26	3.87	3.6	3.56	3.23	3.32	3.83	3.6	3.01	3.81	3.44	3.75	3.36	3.76	3.43	3.44	2.81	3.59	3.84	3.34	3.63	3.54	3.06	3.48	3.56	3.43
Standard error	0.05	0.13	0.07	0.07	0.11	0.18	0.19	0.08	0.14	0.08	0.07	0.13	0.08	0.06	0.09	0.05	0.05	0.11	0.19	0.14	0.09	0.05	0.1	0.09	0.08	0.1	0.05	0.13	0.06	0.08	0.05	0.3	0.06	0.07	0.05	0.08	0.06	0.07	0.1	0.23	0.05	0.05	0.07	0.08	0.06	0.15	0.06	0.06	0.1
Table 6.17	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
F3. Do you have a plan for what you want your business to achieve online and how you are going to get there?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have computers in the business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	797	103	273	271	150	101	65	118	92	275	146	103	229	300	205	588	653	144	40	99	121	614	123	196	221	191	521	104	467	173	758	35	334	368	454	343	371	426	162	41	635	324	421	289	486	91	422	401	220
Weighted Bases	775	584	156	29	5	61	143	77	70	269	154	321	230	74	134	639	510	264	57	206	86	485	90	230	133	135	393	113	345	163	721	48	314	374	370	404	285	489	140	54	634	267	442	168	600	84	335	410	199
Yes	35%	33%	37%	40%	50%	30%	11%	59%	24%	34%	51%	29%	34%	50%	45%	32%	44%	17%	39%	10%	72%	43%	75%	38%	52%	44%	48%	29%	41%	50%	36%	9%	43%	32%	48%	22%	51%	25%	58%	35%	29%	100%	0%	42%	33%	44%	34%	34%	39%
No	57%	57%	58%	53%	44%	53%	80%	37%	68%	54%	48%	58%	58%	46%	47%	59%	49%	73%	60%	77%	21%	49%	19%	54%	35%	54%	45%	62%	51%	43%	56%	71%	53%	57%	44%	69%	43%	65%	37%	62%	62%	0%	100%	50%	59%	50%	58%	57%	57%
Don't know	8%	10%	4%	7%	5%	17%	8%	4%	9%	12%	1%	13%	7%	4%	8%	8%	8%	10%	2%	12%	8%	8%	6%	8%	13%	2%	7%	9%	8%	6%	8%	20%	4%	10%	8%	8%	6%	10%	6%	3%	9%	0%	0%	9%	8%	6%	8%	9%	4%
Table 7.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G1. Does your business have any internet security systems?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have computers in the business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	797	103	273	271	150	101	65	118	92	275	146	103	229	300	205	588	653	144	40	99	121	614	123	196	221	191	521	104	467	173	758	35	334	368	454	343	371	426	162	41	635	324	421	289	486	91	422	401	220
Weighted Bases	775	584	156	29	5	61	143	77	70	269	154	321	230	74	134	639	510	264	57	206	86	485	90	230	133	135	393	113	345	163	721	48	314	374	370	404	285	489	140	54	634	267	442	168	600	84	335	410	199
Yes	51%	52%	50%	47%	39%	40%	66%	42%	50%	44%	61%	61%	48%	52%	55%	51%	48%	58%	67%	55%	43%	50%	40%	44%	56%	49%	49%	44%	47%	51%	54%	23%	56%	54%	54%	49%	51%	51%	46%	50%	53%	44%	56%	57%	50%	36%	48%	52%	47%
Yes – but don't know what it/they are called	29%	26%	38%	43%	55%	43%	15%	34%	26%	39%	21%	25%	30%	38%	30%	29%	34%	20%	23%	19%	44%	34%	48%	35%	31%	34%	37%	22%	37%	29%	31%	15%	27%	34%	33%	26%	35%	26%	39%	31%	27%	37%	25%	38%	27%	50%	31%	25%	40%
No	17%	19%	11%	8%	4%	10%	18%	23%	24%	13%	17%	13%	20%	4%	9%	18%	15%	21%	10%	24%	13%	14%	7%	19%	9%	14%	12%	25%	12%	20%	14%	53%	15%	10%	10%	23%	10%	20%	12%	10%	18%	17%	16%	3%	21%	8%	17%	21%	8%
Don't know	3%	3%	1%	1%	2%	7%	1%	1%	*%	5%	1%	2%	2%	6%	7%	2%	3%	2%	1%	2%	*%	2%	5%	2%	4%	3%	2%	8%	4%	1%	2%	9%	3%	2%	3%	2%	3%	2%	3%	8%	2%	2%	2%	3%	2%	6%	3%	2%	5%
Table 7.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G1a. Which ones do you have?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where business has internet security system(s)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	372	49	136	128	59	49	33	52	45	126	67	52	133	131	84	288	300	72	23	45	47	287	58	89	103	90	237	56	220	77	359	13	147	194	215	157	178	194	66	19	306	143	209	130	237	37	196	177	110
Weighted Bases	398	304	78	14	2	25	95	32	35	117	94	195	110	38	74	324	245	153	38	113	37	241	36	100	75	66	194	50	162	82	387	11	175	202	201	197	146	252	65	27	333	117	248	95	302	30	162	212	94
AVG	16%	16%	16%	16%	14%	12%	3%	25%	18%	10%	33%	14%	19%	7%	26%	13%	11%	24%	27%	23%	18%	11%	19%	11%	15%	5%	13%	3%	7%	19%	16%	1%	10%	22%	12%	20%	9%	19%	22%	28%	15%	25%	13%	13%	17%	6%	10%	17%	16%
Avast	9%	11%	4%	4%	3%	1%	25%	2%	2%	9%	*%	15%	5%	4%	7%	10%	10%	8%	0%	11%	13%	10%	3%	4%	7%	21%	10%	10%	11%	7%	9%	0%	13%	7%	5%	13%	7%	10%	26%	44%	6%	6%	10%	19%	6%	15%	11%	6%	19%
Mcafee	8%	4%	21%	15%	15%	13%	3%	21%	9%	11%	3%	4%	16%	9%	16%	6%	10%	5%	15%	1%	15%	9%	14%	16%	7%	4%	7%	19%	11%	8%	8%	12%	2%	12%	11%	5%	8%	8%	10%	3%	8%	6%	10%	13%	6%	2%	13%	4%	11%
Bull guard	3%	3%	2%	2%	4%	*%	0%	2%	*%	8%	0%	2%	5%	*%	1%	3%	3%	3%	11%	*%	0%	2%	0%	*%	7%	1%	3%	*%	3%	1%	3%	0%	0%	3%	3%	3%	3%	2%	0%	0%	3%	4%	2%	0%	4%	0%	3%	2%	6%
E-set	3%	3%	5%	7%	7%	1%	1%	1%	1%	9%	1%	2%	6%	4%	8%	2%	4%	3%	*%	4%	1%	4%	1%	5%	3%	1%	4%	1%	5%	1%	3%	1%	4%	3%	2%	4%	3%	4%	1%	0%	4%	1%	1%	7%	2%	1%	5%	4%	1%
Kapersky	8%	8%	6%	6%	4%	39%	13%	2%	16%	2%	1%	9%	6%	1%	6%	8%	3%	15%	*%	20%	1%	3%	5%	1%	2%	8%	4%	1%	2%	7%	8%	5%	6%	10%	6%	10%	8%	8%	2%	4%	9%	6%	10%	3%	9%	4%	4%	7%	6%
Microsoft Security Essentials	2%	1%	2%	4%	3%	*%	*%	0%	*%	5%	1%	2%	1%	1%	*%	2%	2%	*%	0%	1%	*%	2%	*%	4%	2%	*%	3%	*%	1%	6%	2%	0%	3%	1%	3%	1%	4%	1%	*%	0%	2%	1%	2%	*%	2%	1%	1%	3%	1%
Norton	25%	25%	25%	13%	3%	3%	16%	26%	23%	28%	35%	30%	25%	6%	20%	26%	24%	27%	33%	24%	16%	24%	20%	20%	29%	24%	20%	38%	19%	33%	25%	5%	29%	23%	25%	24%	25%	25%	16%	17%	26%	17%	32%	19%	27%	44%	22%	21%	34%
Firewall	7%	6%	10%	7%	15%	*%	1%	18%	16%	4%	9%	3%	8%	24%	3%	7%	10%	1%	2%	1%	14%	10%	15%	7%	20%	4%	12%	3%	6%	18%	7%	0%	7%	7%	11%	2%	15%	2%	9%	2%	6%	16%	2%	11%	5%	18%	8%	11%	2%
Anti virus	4%	3%	9%	4%	6%	24%	0%	6%	0%	7%	1%	5%	3%	4%	11%	2%	4%	4%	*%	5%	3%	4%	3%	6%	4%	3%	3%	11%	6%	1%	4%	5%	5%	3%	5%	3%	6%	3%	2%	0%	4%	7%	3%	2%	5%	2%	6%	1%	8%
Sophos	1%	0%	5%	9%	14%	3%	1%	5%	2%	2%	*%	0%	1%	9%	2%	1%	2%	*%	0%	1%	4%	2%	2%	2%	2%	2%	2%	2%	2%	2%	1%	*%	1%	1%	2%	1%	2%	1%	2%	0%	1%	2%	1%	2%	1%	3%	2%	2%	1%
Symantec	4%	4%	2%	4%	3%	2%	13%	3%	0%	*%	*%	0%	1%	35%	1%	4%	5%	*%	0%	1%	2%	6%	*%	13%	*%	*%	7%	0%	8%	0%	4%	0%	8%	*%	1%	7%	1%	5%	1%	0%	4%	1%	5%	*%	4%	2%	8%	6%	*%
Other	23%	26%	11%	23%	19%	7%	26%	22%	18%	22%	26%	23%	23%	6%	16%	24%	29%	12%	14%	12%	38%	29%	41%	31%	17%	41%	27%	35%	34%	18%	21%	80%	21%	21%	33%	12%	31%	18%	23%	2%	23%	21%	19%	22%	23%	3%	25%	26%	14%
Don't know	*%	0%	0%	1%	0%	0%	0%	0%	0%	*%	0%	0%	0%	*%	0%	*%	*%	0%	0%	0%	0%	*%	0%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	*%	0%	0%	0%	*%	*%	0%	0%	*%	0%	*%	0%	*%
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Multiple Response	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 7.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G3. Do you have somebody working for you, or an external organisation, that helps with your search engine optimisation i.e. securing a high ranking for your website in internet searches?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have a website	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	653	64	215	232	142	82	47	100	65	234	125	66	177	274	188	462	653	121	614	123	196	221	191	521	104	467	173	628	24	285	294	412	241	353	300	157	36	496	296	313	263	369	86	400	337	175	141	Not set	Not set
Weighted Bases	510	358	122	25	4	34	76	70	34	183	113	188	158	68	91	418	510	86	485	90	230	133	135	393	113	345	163	487	23	218	242	292	218	247	263	132	45	379	223	248	144	364	70	313	278	130	103	Not set	Not set
Yes	36%	32%	43%	52%	55%	53%	44%	41%	38%	31%	28%	25%	50%	59%	43%	34%	36%	44%	35%	52%	33%	38%	36%	41%	15%	45%	16%	34%	64%	30%	38%	34%	38%	35%	36%	44%	44%	33%	31%	38%	44%	32%	21%	38%	37%	38%	27%	Not set	Not set
No	63%	67%	55%	46%	37%	34%	56%	58%	56%	69%	72%	73%	50%	40%	51%	66%	63%	56%	64%	47%	65%	62%	63%	58%	81%	53%	84%	65%	17%	69%	61%	65%	60%	64%	62%	56%	55%	65%	68%	61%	55%	66%	72%	62%	60%	61%	72%	Not set	Not set
Don't know	1%	1%	2%	1%	8%	13%	0%	1%	5%	*%	0%	2%	0%	1%	5%	1%	1%	*%	2%	1%	2%	*%	1%	1%	4%	2%	*%	1%	19%	1%	1%	1%	3%	*%	3%	1%	1%	2%	*%	*%	1%	2%	7%	1%	2%	1%	1%	Not set	Not set
Table 7.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G3a. How effective is your search engine optimisation?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have search engine optimisation	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set	Not set	Not set	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East	North	Not set	Not set
Unweighted Bases	311	20	92	121	78	50	28	55	22	103	53	17	82	150	104	205	311	70	294	70	80	110	101	268	30	243	63	300	12	139	139	197	114	168	143	82	12	229	165	126	151	149	42	176	159	82	70	Not set	Not set
Weighted Bases	182	113	53	13	2	18	34	28	13	57	32	47	79	40	39	142	182	38	169	47	75	50	49	162	17	155	26	167	15	65	92	99	82	87	94	58	20	124	70	95	64	116	15	118	104	50	28	Not set	Not set
4 - Very effective	23%	18%	30%	32%	28%	17%	9%	13%	5%	35%	36%	30%	19%	18%	35%	20%	23%	19%	24%	18%	19%	35%	18%	19%	55%	19%	46%	24%	8%	28%	22%	21%	25%	20%	25%	14%	4%	27%	26%	18%	21%	23%	9%	25%	18%	32%	23%	Not set	Not set
3 - Quite effective	55%	60%	47%	48%	53%	67%	49%	74%	56%	42%	62%	32%	61%	74%	54%	55%	55%	58%	53%	70%	69%	40%	45%	57%	34%	61%	21%	52%	91%	65%	40%	56%	53%	56%	54%	49%	32%	58%	63%	53%	51%	58%	69%	51%	53%	60%	52%	Not set	Not set
2 - Not very effective	10%	8%	15%	10%	13%	14%	4%	10%	40%	11%	2%	12%	12%	5%	7%	11%	10%	23%	11%	10%	10%	12%	9%	11%	8%	8%	25%	11%	*%	3%	17%	16%	3%	17%	4%	15%	*%	8%	8%	9%	6%	13%	21%	7%	9%	6%	21%	Not set	Not set
1 - Not at all effective	1%	0%	2%	4%	1%	2%	*%	2%	0%	1%	0%	0%	2%	1%	2%	1%	1%	*%	1%	1%	1%	*%	2%	1%	1%	1%	3%	1%	0%	2%	*%	1%	1%	1%	1%	*%	0%	1%	1%	1%	*%	1%	0%	*%	1%	2%	1%	Not set	Not set
Don't know	11%	14%	5%	5%	4%	1%	38%	1%	0%	12%	*%	26%	7%	3%	2%	14%	11%	1%	11%	*%	1%	12%	26%	12%	1%	12%	5%	12%	1%	1%	21%	6%	17%	6%	15%	22%	64%	6%	2%	19%	22%	5%	1%	17%	19%	*%	2%	Not set	Not set
Summary: Effective	78%	78%	77%	80%	82%	84%	57%	87%	60%	77%	98%	62%	80%	92%	88%	75%	78%	76%	77%	88%	88%	75%	63%	76%	90%	80%	67%	76%	99%	94%	62%	77%	78%	76%	79%	62%	35%	85%	89%	71%	72%	81%	78%	76%	71%	92%	76%	Not set	Not set
Summary: Not effective	11%	8%	18%	14%	14%	16%	5%	12%	40%	12%	2%	12%	13%	6%	9%	12%	11%	23%	12%	11%	11%	13%	11%	12%	9%	8%	28%	12%	*%	5%	17%	17%	5%	17%	6%	15%	*%	9%	9%	10%	6%	14%	21%	8%	10%	8%	22%	Not set	Not set
Base for stats	162	97	50	12	2	18	21	28	13	50	31	35	73	39	39	122	162	38	150	47	74	44	36	142	17	137	25	147	15	64	73	93	68	82	80	45	7	117	69	77	50	110	14	98	85	50	27	Not set	Not set
Mean	3.12	3.12	3.11	3.15	3.13	2.99	3.06	2.98	2.65	3.25	3.34	3.25	3.04	3.11	3.23	3.08	3.12	2.96	3.12	3.06	3.07	3.25	3.06	3.08	3.45	3.11	3.15	3.12	3.07	3.22	3.05	3.04	3.23	3.02	3.21	2.98	3.1	3.17	3.16	3.08	3.18	3.08	2.88	3.2	3.09	3.22	3.01	Not set	Not set
Standard error	0.04	0.13	0.08	0.08	0.1	0.09	0.1	0.08	0.13	0.07	0.07	0.18	0.07	0.04	0.07	0.04	0.04	0.08	0.04	0.07	0.07	0.07	0.07	0.04	0.14	0.04	0.12	0.04	0.08	0.05	0.06	0.05	0.06	0.05	0.05	0.07	0.11	0.04	0.05	0.06	0.05	0.06	0.09	0.05	0.05	0.07	0.09	Not set	Not set
Table 7.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G5. Do you have a digital marketing plan?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211
Yes	11%	9%	18%	24%	35%	7%	2%	23%	15%	19%	2%	8%	15%	20%	24%	9%	17%	1%	3%	1%	30%	17%	36%	15%	15%	19%	18%	13%	19%	14%	12%	3%	15%	11%	19%	5%	20%	6%	22%	11%	9%	28%	2%	23%	8%	11%	13%	9%	14%
No	87%	90%	79%	71%	57%	85%	98%	75%	83%	79%	97%	89%	85%	77%	71%	90%	80%	99%	97%	99%	64%	80%	58%	82%	80%	80%	80%	83%	78%	85%	86%	91%	83%	89%	80%	93%	79%	91%	74%	89%	90%	69%	98%	73%	91%	83%	86%	88%	86%
Don't know	2%	1%	3%	5%	8%	8%	0%	2%	1%	2%	1%	3%	1%	3%	5%	1%	3%	*%	*%	0%	6%	3%	6%	3%	5%	1%	2%	4%	4%	1%	1%	6%	2%	1%	1%	2%	1%	2%	4%	*%	1%	2%	*%	4%	1%	6%	1%	3%	*%
Table 7.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G6. Does your business plan include improving digital skills, knowledge and capability for you or your employees?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	TURNOVER (GBP)	Not set	Not set	EXPORTED IN LAST 12M	Not set	WEBSITE	Not set	Not set	Not set	USE OF WEBSITE	Not set	Not set	WHEN WEBSITE WAS LAUNCHED	Not set	Not set	WEBSITE REDESIGN	Not set	USED EXTERNAL AGENCY/CONSULTANCY FOR WEBSITE REDESIGN	Not set	BROADBAND ACCESS	Not set	TYPE OF BROADBAND	Not set	USE SOCIAL MEDIA	Not set	HAS SOCIAL MEDIA PROFILE(S)	Not set	E-COMMERCE	Not set	Not set	DIGITAL STRATEGY	Not set	RECEIVED ADVICE/SUPPORT	Not set	HAS GOODS OR SERVICES THAT COULD BE ORDERED THROUGH A WEBSITE	Not set	REGION	Not set
Not set	Total	No employees	Micro (1-9 employees)	Small (10-49 employees)	Medium (50+ employees)	ABCDE - Primary	F - Construction	G - Retail/ wholesale	HI - Transport, food and accommodation	JKLMN - Business services	PQRS - Other services	0 to 99,999	100,000 to 999,999	1,000,000 or more	Yes	No	Yes	No	No, but planning to introduce	No, no plans to introduce	E-commerce	Promotion	Taking bookings /orders	Up to 5 years ago	Between 5 and 10 years ago	More than 10 years ago	Yes	No	Yes	No	Yes	No	Superfast	Standard	Yes	No	Yes	No	Yes, via own website or another website	Yes, via another website only	No, neither	Yes	No	Yes	No	Yes	No	South	Midlands / East
Unweighted Bases	803	107	275	271	150	102	65	119	93	275	149	104	230	300	205	594	653	150	41	104	121	614	123	196	221	191	521	104	467	173	758	41	334	368	454	349	371	432	162	41	641	324	421	289	492	91	422	403	223
Weighted Bases	803	612	157	29	5	61	143	77	75	269	177	328	231	74	134	667	510	293	57	234	86	485	90	230	133	135	393	113	345	163	721	76	314	374	370	433	285	518	140	54	663	267	442	168	628	84	335	418	211