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Central government website metrics 2009-10

Updated 10 July 2013
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Website Department Got everything I wanted Got most of what I wanted Got some of what I wanted Got none of what I wanted Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Don't Know Satisfied Very good ease of use Good ease of use Neither good nor poor ease of use Poor ease of use Very poor ease of use Don't know ease of use Not used ease of use Very good design Good design Neither good nor poor design Poor design Very poor design Don't know design Not used design Very good ease of finding Good ease of finding Neither good not poor ease of finding Poor ease of finding Very poor ease of finding Don't know ease of finding Not used ease of finding Very good editorial Good editorial Neither good nor poor editorial Poor editorial Very poor editorial Don't know editorial Not used editorial Very good accuracy Good accuracy Neither good nor poor accuracy Poor accuracy Very poor accuracy Don't know accuracy Not used accuracy Very good search Good search Neither good nor poor search
number10.gov.uk CO Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
justice.gov.uk MOJ Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
food.gov.uk FSA 22.6 30 24.4 23 16.7 39.5 17.6 4.8 13.3 8.1 18 41.8 14.1 6.2 16 2.2 1.7 17.1 38 18.7 7.3 14.9 2.2 1.8 11.5 31.8 23.2 11.7 17.7 2.6 1.5 22 43.3 11.4 4.4 14.7 2.4 1.8 23.2 39.4 10.5 3.7 16 4.8 2.4 14.5 32.1 15.2
eatwell.gov.uk FSA 28.3 26.1 21.7 23.9 20.7 35.8 11.4 4.3 16.4 11.4 30.7 36.7 8.1 1.9 14.4 1.9 6.3 23.7 38.9 10.3 5.7 15.3 1.5 4.6 22.8 34.6 14.1 4.9 16 2.3 5.3 28.6 38 7.2 4.9 14.1 1.9 5.3 27.1 34 8.8 2.7 16.8 5.3 5.3 25.1 30 8.7
mod.uk MOD 48.39 30.79 13.34 7.32 in addition we had .16% errors, for a total of 100% 32.48 47.75 10.37 4.18 3.38 1.85 38.26 43.57 10.21 4.18 2.89 0.8 0.08 percentage of errors 21.38 50.64 18.89 5.87 2.33 0.72 0.16 percentage of errors 28.94 46.22 12.3 6.43 4.74 1.21 0.16 percentage of errors 31.19 52.25 10.45 2.89 1.93 1.13 0.16 percentage of errors 31.91 44.45 11.5 5.31 1.85 4.74 0.24 percentage of errors 21.38 37.22 13.34
homeoffice.gov.uk HO 20 26 26 28 16 29 18 12 14 11 28 38 14 9 8 3 Not set 21 41 18 9 7 4 Not set 19 31 19 16 13 2 Not set 23 36 16 12 9 4 Not set 26 29 18 10 12 5 Not set 19 37 13
dft.gov.uk DFT 23.7 19.6 24.7 32 11.4 27.2 20.3 18.3 21.3 1.5 12.3 28.7 17.9 24.6 15.4 1.1 Not set 9.6 32.1 26.7 19.3 11.2 1.1 Not set 7.3 22.4 16.1 21.4 32.3 0.5 Not set 10.5 36.6 19.4 15.7 15.2 2.6 Not set 12.9 34.5 17 14.9 12.9 7.8 Not set 5.9 18.2 17.6
transportdirect.info DFT 36.1 54.9 8.4 0.6 34.2 53 8.7 2.5 0.9 0.7 33.5 59.2 3.1 2.4 0.9 0.9 Not set 29.3 46.8 16.8 3.3 0.6 3.2 Not set 35.2 53.8 6.8 2.8 0.7 0.7 Not set 30.7 48.7 15 2.6 0.8 2.2 Not set 29.3 49.2 15.5 2.4 0.8 2.8 Not set 28.8 34 28.1
businesslink.gov.uk HMRC Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
dwp.gov.uk DWP 15.36 19.11 25.6 39.93 9.22 28.33 16.38 17.75 27.3 1.02 16.72 30.03 20.14 12.63 18.77 1.71 Not set 13.65 32.42 25.6 12.63 13.99 1.71 Not set 13.99 23.21 15.36 19.11 27.3 1.02 Not set 14.33 29.01 21.84 12.63 19.8 2.39 Not set 14.68 28.67 22.87 10.58 16.04 7.17 Not set 13.99 24.23 18.43
hmg.gov.uk CO 31.2 31.6 25.2 12 14 48.8 22.8 8 3.2 3.2 18.4 48.8 18.8 8.4 2.4 3.2 Not set 12.8 44.4 26.4 7.6 4 4.8 Not set 17.2 49.2 15.6 8.8 6 3.2 Not set 14 54 15.6 8.4 3.2 4.8 Not set 22 45.6 10.8 1.2 1.2 19.2 Not set 9.6 30 12.4
civilservice.gov.uk CO 27 34 27.5 11.5 17 53.5 17.5 7.5 0.5 4 24 57 13.5 4 0 1.5 Not set 16.5 57 21.5 1.5 0.5 3 Not set 15.5 56.5 19.5 6 1.5 1 Not set 19 66.5 9.5 1.5 2 1.5 Not set 18.5 62.5 8.5 1.5 0.5 8.5 Not set 15.5 46.5 10
cabinetoffice.gov.uk CO 33 24.5 23 19.5 19.5 40.5 15 11.5 6.5 7 20 45 18.5 7.5 4.5 4.5 Not set 8 41.5 28.5 9 5.5 7.5 Not set 14.5 43.5 16 11.5 6.5 8 Not set 17.5 54.5 9.5 4 4 10.5 Not set 16 42.5 12 5.5 3 21 Not set 9 29 12
ofgem.gov.uk OFGEM 30 20 20 30 14 35 23 15 11 1 13 45 19 13 9 1 Not set 12 44 29 10 4 1 Not set 9 32 21 17 18 2 Not set 12 42 21 12 10 3 Not set 15 39 21 7 6 11 Not set 8 22 16
audit-commission.gov.uk AC Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
coi.gov.uk COI 20.5 30.8 30.8 17.9 19.5 29.3 12.2 24.4 12.2 2.4 15.4 48.7 23.1 5.1 5.1 2.6 Not set 17.1 42.9 8.6 17.1 11.4 2.9 Not set 10.8 29.7 27 21.6 8.1 2.8 Not set 22.2 52.8 13.9 2.8 5.6 2.7 Not set 5.4 45.9 21.6 Not set 10.8 16.3 Not set 10.8 32.4 16.2
dh.gov.uk DH Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
hm-treasury.gov.uk HMT Not set Not set Not set Not set 7 63 17 13 Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set 18 50 22 10 Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
nhs.uk NHS Not set Not set Not set Not set 0 Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
direct.gov.uk DWP 32 32 24 12 30 49 13 3 3 2 37 41 13 4 2 1 2 21 45 25 4 2 1 2 31 42 16 6 3 1 1 37 41 13 4 2 1 1 35 36 12 3 2 10 2 Not set Not set Not set
hmrc.gov.uk HMRC Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
oft.gov.uk OFT Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
decc.gov.uk DECC Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
defra.gov.uk DEFRA 24 36 26 14 19 43 15 11 8 4 20 42 15 11 9 1 2 20 49 19 5 5 1 1 14 36 18 16 14 1 1 19 48 16 7 7 2 1 23 43 15 6 6 5 2 16 33 16
culture.gov.uk DCMS Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
bis.gov.uk BIS Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
berr.gov.uk BIS Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
dius.gov.uk BIS Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
dcsf.gov.uk DE 39 14 38 9 18 47 33 Not set 2 Not set Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set
fco.gov.uk FCO Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
research4development.info DFID 42 Not set 49 9 13 58 21 4 4 Not set 54 37 Not set 9 Not set Not set Not set 20 39 35 6 Not set Not set Not set 24 43 27 6 Not set Not set Not set 26 52 21 1 Not set Not set Not set 15 48 32 5 Not set Not set Not set 19 44.5 32
dfid.gov.uk DFID 77.3 Not set Not set 22.7 24 60 10.7 4 1.3 Not set 38.6 42.7 10.7 5.3 2.7 Not set Not set 49.3 30.7 17.4 1.3 1.3 Not set 18.7 29.3 18.7 5.3 2.7 Not set 25.3 48 36 13.4 1.3 1.3 Not set Not set 46.7 29.3 14.7 8 1.3 Not set Not set Not set Not set Not set
stabilisationunit.gov.uk DFID Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
communities.gov.uk CLG Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
info4local.gov.uk CLG Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
sfo.gov.uk SFO Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
attorneygeneral.gov.uk AG Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
gchq.gov.uk GCHQ Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
opsi.gov.uk TNA Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set 15 52 12 3 1 17 Not set 9 38 30 4 1 18 Not set 13 45 18 5 1 18 Not set 12 46 20 3 1 18 Not set 24 47 9 1 Not set 19 Not set Not set Not set Not set
psc.gov.uk PSC Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set 100 Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
nationalschool.gov.uk NSG Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
cps.gov.uk CPS Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
uktradeinvest.gov.uk UKTI Not set Not set Not set Not set Not set 60 Not set Not set Not set 40 Not set 42 Not set Not set Not set 58 Not set Not set Not set Not set Not set Not set Not set 100 Not set 42 Not set Not set Not set 58 Not set Not set 64 Not set Not set Not set 36 Not set Not set 70 Not set Not set Not set 30 Not set
ofsted.gov.uk OFSTED Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
forestry.gov.uk FORESTRY Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
eqalities.gov.uk GEO Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
statisticsauthority.gov.uk UKSA Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set