Research and analysis
September 2012: MODern Housing Solutions (MHS) customer service report: data
Updated 20 June 2013
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| NSS | Sep-12 | MHS Stage One Complaint Rate % | Sep-12 | Helpdesk National | Sep-12 | ||
|---|---|---|---|---|---|---|---|
| East | 81.1 | Not set | East | 2.23% | Not set | 1 | 0.86% |
| London | 63.95 | Not set | London | 2.57% | Not set | 2 | 0.11% |
| North | 80.74 | Not set | North | 0.96% | Not set | 3 | 0.54% |
| South East | 67.26 | Not set | South East | 2.61% | Not set | 4 | 1.29% |
| South West | 76.42 | Not set | South West | 1.90% | Not set | 5 | 1.94% |
| West | 77.61 | Not set | West | 0.99% | Not set | 6 | 2.80% |
| UK | 73.6 | Not set | UK | 2.00% | Not set | 7 | 4.09% |
| Not set | Not set | Not set | Not set | Not set | Not set | 8 | 20.15% |
| Not set | Not set | Not set | Not set | Not set | Not set | 9 | 12.72% |
| National Overall Experience | Sep-12 | Not set | MHS Stage Two Complaints | Sep-12 | Not set | 10 | 55.50% |
| 1 | 0.97% | Not set | Stage 2 Complaints | 10 | Not set | Not set | Not set |
| 2 | 0.43% | Not set | Stage 2 Complaint % | 1.42% | Not set | Not set | Not set |
| 3 | 0.32% | Not set | Not set | Not set | Not set | Not set | Not set |
| 4 | 0.43% | Not set | Not set | Not set | Not set | Not set | Not set |
| 5 | 1.62% | Not set | MHS Stage Two Complaints Volumes | Sep-12 | Not set | Not set | Not set |
| 6 | 1.83% | Not set | Stage 2 Complaints | 10 | Not set | Not set | Not set |
| 7 | 3.99% | Not set | Not set | Not set | Not set | Not set | Not set |
| 8 | 11.21% | Not set | Not set | Not set | Not set | Not set | Not set |
| 9 | 12.50% | Not set | MHS Helpdesk Phone Answering | Sep-12 | Not set | Not set | Not set |
| 10 | 66.70% | Not set | Calls Answered 120 Secs % | 88.93% | Not set | Not set | Not set |
| Not set | Not set | Not set | Calls Answered 30 Secs % | 75.74% | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| MHS Stage One Complaints | Sep-12 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaints | 103 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaint % | 2.00% | Not set | Not set | Not set | Not set | Not set | Not set |