Research and analysis
August 2012: MODern Housing Solutions (MHS) customer service report: data
Updated 20 June 2013
Download CSV 881 Bytes
| NSS | Aug-12 | MHS Stage One Complaint Rate % | Aug-12 | Helpdesk National | Aug-12 | ||
|---|---|---|---|---|---|---|---|
| East | 64.41 | Not set | East | 1.79% | Not set | 1 | 1.63% |
| London | 58.96 | Not set | London | 2.94% | Not set | 2 | 0.65% |
| North | 85.27 | Not set | North | 0.88% | Not set | 3 | 0.76% |
| South East | 64.68 | Not set | South East | 2.39% | Not set | 4 | 0.87% |
| South West | 66.8 | Not set | South West | 1.94% | Not set | 5 | 2.17% |
| West | 72.58 | Not set | West | 0.58% | Not set | 6 | 1.63% |
| UK | 67.83 | Not set | UK | 1.93% | Not set | 7 | 5.00% |
| Not set | Not set | Not set | Not set | Not set | Not set | 8 | 21.09% |
| Not set | Not set | Not set | Not set | Not set | Not set | 9 | 11.52% |
| National Overall Experience | Aug-12 | Not set | MHS Stage Two Complaints | Aug-12 | Not set | 10 | 54.67% |
| 1 | 1.20% | Not set | Stage 2 Complaints | 16 | Not set | Not set | Not set |
| 2 | 0.98% | Not set | Stage 2 Complaint % | 2.29% | Not set | Not set | Not set |
| 3 | 0.76% | Not set | Not set | Not set | Not set | Not set | Not set |
| 4 | 0.22% | Not set | Not set | Not set | Not set | Not set | Not set |
| 5 | 2.39% | Not set | MHS Stage Two Complaints Volumes | Aug-12 | Not set | Not set | Not set |
| 6 | 1.74% | Not set | Stage 2 Complaints | 16 | Not set | Not set | Not set |
| 7 | 3.37% | Not set | Not set | Not set | Not set | Not set | Not set |
| 8 | 14.24% | Not set | Not set | Not set | Not set | Not set | Not set |
| 9 | 12.17% | Not set | MHS Helpdesk Phone Answering | Aug-12 | Not set | Not set | Not set |
| 10 | 62.93% | Not set | Calls Answered 120 Secs % | 95.99% | Not set | Not set | Not set |
| Not set | Not set | Not set | Calls Answered 30 Secs % | 84.22% | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| MHS Stage One Complaints | Aug-12 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaints | 700 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaint % | 1.93% | Not set | Not set | Not set | Not set | Not set | Not set |