Research and analysis
November 2012: DIO Operations Accommodation key performance indicators: data
Updated 20 June 2013
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| NSS | Nov-12 | Not set | MHS Stage One Complaint Rate % | Nov-12 | Not set | Helpdesk National | Nov-12 |
| East | 71.11 | Not set | East | 2.14% | Not set | 1 | 0.98% |
| London | 60.45 | Not set | London | 3.87% | Not set | 2 | 0.98% |
| North | 85.62 | Not set | North | 0.81% | Not set | 3 | 0.80% |
| South East | 69.53 | Not set | South East | 3.41% | Not set | 4 | 0.89% |
| South West | 69.71 | Not set | South West | 2.12% | Not set | 5 | 3.20% |
| West | 76.00 | Not set | West | 1.03% | Not set | 6 | 3.02% |
| UK | 70.96 | Not set | UK | 2.43% | Not set | 7 | 4.35% |
| Not set | Not set | Not set | Not set | Not set | Not set | 8 | 19.89% |
| Not set | Not set | Not set | Not set | Not set | Not set | 9 | 13.59% |
| National Overall Experience | Nov-12 | Not set | MHS Stage Two Complaints | Nov-12 | Not set | 10 | 52.31% |
| 1 | 1.60% | Not set | Stage 2 Complaints | 9 | Not set | Not set | Not set |
| 2 | 0.71% | Not set | Stage 2 Complaint % | 0.98% | Not set | Not set | Not set |
| 3 | 0.71% | Not set | Not set | Not set | Not set | Not set | Not set |
| 4 | 0.62% | Not set | Not set | Not set | Not set | Not set | Not set |
| 5 | 1.78% | Not set | MHS Stage Two Complaints Volumes | Nov-12 | Not set | Not set | Not set |
| 6 | 1.69% | Not set | Stage 2 Complaints | 9 | Not set | Not set | Not set |
| 7 | 3.91% | Not set | Not set | Not set | Not set | Not set | Not set |
| 8 | 10.92% | Not set | Not set | Not set | Not set | Not set | Not set |
| 9 | 12.17% | Not set | MHS Helpdesk Phone Answering | Nov-12 | Not set | Not set | Not set |
| 10 | 65.90% | Not set | Calls Answered 120 Secs % | 95.40% | Not set | Not set | Not set |
| Not set | Not set | Not set | Calls Answered 30 Secs % | 87.23% | Not set | Not set | Not set |
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| MHS Stage One Complaints | Nov-12 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaints | 923 | Not set | Not set | Not set | Not set | Not set | Not set |
| Stage 1 Complaint % | 2.43% | Not set | Not set | Not set | Not set | Not set | Not set |
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