Transparency data
Customer experience score dataset
Updated 1 January 2013
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| Jun-08 | Sep-08 | Dec-08 | Mar-09 | Jun-09 | Sep-09 | Dec-09 | Mar-10 | Jun-10 | Sep-10 | Dec-10 | Mar-11 | Jun-11 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| All Customers customer experience score | 72.8 | 73.9 | 74.9 | 76 | 76.4 | 75.2 | 75.3 | 76 | 74.2 | 72.5 | 71.5 | 71.6 | 72.4 |
| All Customers confidence interval (+/-) | 1.9 | 1.9 | 1.8 | 1.8 | 1.8 | 1.9 | 1.9 | 1.9 | 2 | 1.8 | 2.2 | 2.3 | 2.4 |
| Individuals customer experience score | 73 | 74 | 73.3 | 74.5 | 76.5 | 75.6 | 75.3 | 75.3 | 74.7 | 73.1 | 70 | 68.3 | 70.7 |
| Individuals confidence interval (+/-) | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.6 | 1.7 | 1.7 | 1.8 | 2 | 2.3 | 2.4 |
| SME Business customer experience score | 78.3 | 80.6 | 82.7 | 82.7 | 82.6 | 81.8 | 82 | 83 | 81 | 79.5 | 78.8 | 78.7 | 78.8 |
| SME Business confidence interval (+/-) | 1.9 | 1.9 | 1.8 | 1.8 | 1.8 | 1.9 | 1.9 | 1.9 | 2 | 1.8 | 2.2 | 2.3 | 2.3 |
| Agents customer experience score | 67 | 67 | 68.8 | 70.8 | 70 | 68.2 | 68.7 | 69.7 | 67.1 | 64.7 | 65.6 | 67.8 | 67.7 |
| Agents confidence interval (+/-) | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.7 | 1.9 | 2.1 | 2.1 |