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DH QDS: April 2012
Updated 4 May 2012
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| BUSINESS PLAN QUARTERLY DATA SUMMARY - APRIL 2012 | |||||||||||||||||||||||||||||||||||||||||||||||||
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| SPENDING | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | RESULTS | Not set | Not set | Not set | PEOPLE | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Budget | Not set | Not set | £million | Not set | Not set | Common Areas of Spend | Not set | Q3 2011-12 | Q2 2011-12 | Not set | Input Indicators | Current | Previous | Not set | Whole Department Family - Workforce Size | Not set | Current | Previous | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Q3 2011-12 | Q3 2010-11 | Not set | Estate Costs | Total office estate (m2) | 104,734 | 158,708 | Not set | 1 Programme budgets (£billion, current 2010-11, previous 2009-10) | 107 | 104 | Not set | Payroll Staff [Total full-time equivalent by] (current = at 31 Dec 2011, previous = at 30 Sept 2011) | Department and Agencies | 3,191 | 3,297 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Total Departmental Expenditure Limit (DEL) | Not set | Not set | 26,872 | 25,780 | Not set | Not set | Total cost of office estate (£million) | QDS1 2012-13 | QDS1 2012-13 | Not set | 2 Adult social care (incl. Supporting People) (£billion, current 2010-11, previous 2009-10) | 17 | 17 | Not set | Not set | Non-departmental public bodies | 5,777 | 6,319 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| of which Resource DEL (excl. Depreciation) | Not set | Not set | 25,764 | 25,092 | Not set | Not set | Cost per FTE (£) | QDS1 2012-13 | QDS1 2012-13 | Not set | 3 Unit costs: inpatients (chosen) -Day Case & Elective (£, current 2010-11, previous 2009-10) | 1,276 | 1,270 | Not set | Not set | Department Family | 8,968 | 9,616 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Up to top 5 contributory elements | A Primary care trust (PCT) and strategic health authority (SHA) | Not set | 8,730 | 9,195 | Not set | Not set | Cost per m2 (£) | QDS1 2012-13 | QDS1 2012-13 | Not set | 4 Unit costs: inpatients (emergency) - Non-Elective (£, current 2010-11, previous 2009-10) | 1,530 | 1,494 | Not set | Average Staff Costs (£, current = at 31 Dec 2011, previous = at 30 Sept 2011) | Not set | 51,824 | 50,914 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | B NHS provider trusts | Not set | 15,330 | 13,799 | Not set | Procurement | Total Procurement Spend (£million) | 101.36 | 125.10 | Not set | 5 Unit costs: hospital patient visit - A&E and Outpatient (£, current 2010-11, previous 2009-10) | 103 | 100 | Not set | Contingent Labour [Total full-time equivalent by] (current = at 31 Dec 2011, previous = at 30 Sept 2011) | Department and Agencies | 383 | 391 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | C Special health authorities | Not set | 438 | 371 | Not set | Not set | Price of standard box of A4 white copier paper (£/2500 sheets) | 8.93 | 8.93 | Not set | 6 Unit costs: community care (£, current 2010-11, previous 2009-10) | 47 | 46 | Not set | Not set | Non-departmental public bodies | 262 | 243 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | D Executive non-departmental public bodies | Not set | 49 | 68 | Not set | Not set | Average price of energy (£/KWH) | 0.038 | 0.038 | Not set | 7 Unit costs: mental health (£, current 2010-11, previous 2009-10) | 194 | 194 | Not set | Not set | Department Family | 646 | 634 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | E Department of Health (programme and administration) | Not set | 1,218 | 1,659 | Not set | IT | Total 3rd Party ICT Cost (£million) | 3.29 | 3.37 | Not set | 8 Unit costs: GP consultation (£, current 2008-09, previous 2007-08) | 23.51 | 24.16 | Not set | Department and Agencies Only | Not set | Current | Previous | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Purchase of goods and services within Resource DEL | Not set | Not set | 15,629 | 14,382 | Not set | Not set | Cost of desktop provision per FTE (£) | 217.10 | 218.37 | Not set | 9 Unit costs: community dispensed prescription item (£, current 2010, previous 2009) | 9.53 | 9.64 | Not set | Workforce Shape [Total full-time equivalent by] (%, current = at 31 Dec 2011, previous = at 30 Sept 2011) | Administrative Assistants and Administrative Officers | 6.4 | 6.6 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Payroll within Resource DEL | Not set | Not set | 10,741 | 10,919 | Not set | Corporate Service Cost | Human Resources (£million) | 1.41 | 1.05 | Not set | 10 Unit costs: older people residential and nursing care (£, current 2010-11, previous 2009-10) | 526 | 517 | Not set | Not set | Executive Officers | 16.5 | 17.4 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Grants within Resource DEL | Not set | Not set | 453 | 332 | Not set | Not set | Finance (£million) | 2.04 | 1.98 | Not set | 11 Unit costs: older people home help (£, current 2010-11, previous 2009-10) | 17 | 18 | Not set | Not set | Higher and Senior Executive Officers | 34.1 | 33.6 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| of which Capital DEL | Not set | Not set | 1,108 | 688 | Not set | Not set | Procurement (£million) | 0.29 | 0.29 | Not set | 12 Unit costs: older people day care (£, current 2010-11, previous 2009-10) | 87 | 84 | Not set | Not set | Grade 7/6 | 32.4 | 31.4 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Up to top 5 contributory elements | A Primary care trust (PCT) and strategic health authority (SHA) | Not set | 201 | -193 | Not set | Not set | Legal (£million) | 0.91 | 1.65 | Not set | Impact Indicators | Current | Previous | Not set | Not set | Senior Civil Servants | 10.6 | 11.0 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | B NHS provider trusts | Not set | 820 | 798 | Not set | Not set | Communications (£million) | 10.10 | 7.35 | Not set | 1a Life expectancy/differences - at birth (males) (current 2005-08, previous 2001-04) (years) | 9.7 | 9.4 | Not set | Not set | Part Time | 10.9 | 11.7 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | C Special health authorities | Not set | 8 | 0 | Not set | Fraud, Error, Debt | Total Identified Fraud (£million) | 2.65 | 2.67 | Not set | 1b Life expectancy/differences - at birth (females) (current 2005-08, previous 2001-04) (years) | 6.7 | 6.3 | Not set | Workforce Dynamics | Recruitment Exceptions (current = Q3 2011-12, previous = Q2 2011-12) | 97 | 88 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | D Executive non-departmental public bodies | Not set | -8 | 10 | Not set | Not set | Total known Errors (£million) | 0.06 | 0.22 | Not set | 1c Disability-free life expectancy/differences - at birth (males) (current 2005-08, previous 2001-04) (years) | 16.2 | 16.5 | Not set | Not set | Annual Turnover Rate (%, current = at 31 Dec 2011, previous = at 30 Sep 2011 | 14.5 | 13.5 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | E Department of Health (programme and administration) | Not set | 87 | 73 | Not set | Not set | Total Debt (£million) | 27.72 | 0.79 | Not set | 1d Disability-free life expectancy/differences - at birth (females) (current 2005-08, previous 2001-04) (years) | 14.6 | 13.7 | Not set | Workforce Diversity [Total] (%, current = at 31 Dec 2011, previous = at 30 Sept 2011) | Black and Minority Ethnic | 20.8 | 21.1 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Total Annually Managed Expenditure (AME) | Not set | Not set | 1,097 | 268 | Not set | Not set | Debtor Days | 58.56 | Not applicable | Not set | 2a Low birth weight of at term live births (%, current 2009, previous 2008 calendar years) | 2.9 | 2.9 | Not set | Not set | Women | 56.8 | 57.7 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Up to top 5 contributory elements | A New provisions | Not set | 2,087 | 713 | Not set | Voluntary and community sector (VCS)/Small and medium enterprises (SME) | Procurement spend with SME (£million) | 19.33 | 22.20 | Not set | 2b Low birth weight of all live births where father's occupation is classified as managerial, professional or intermediate (%, current 2009, previous 2008) | 6.5 | 6.5 | Not set | Not set | Disabled | 5.1 | 5.2 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | B Payment of provisions | Not set | -972 | -445 | Not set | Not set | Procurement spend with VCS (£million) | 6.87 | 5.60 | Not set | 2c Low birth weight of all live births where father's occupation is classified as routine and manual occupations, never worked or long-term unemployed (%, current 2009, previous 2008) | 7.3 | 7.9 | Not set | Workforce Diversity [Senior Civil Servants only] (%, current = at 31 Dec 2011, previous = at 30 Sept 2011) | Black and Minority Ethnic | 8.6 | 9.1 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | C Impairments | Not set | 196 | 258 | Not set | Not set | Grants to VCS (£million) | Not available | Not available | Not set | 3 Mortality from causes amenable to healthcare (indicator under development) | QDS2 2012-13 | QDS2 2012-13 | Not set | Not set | Women | 43.5 | 44.6 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | D Credit guarantee finance | Not set | -17 | -8 | Not set | Major Projects (Top 5) | Not set | Not set | Cost | Not set | 4 Mortality rate from causes considered preventable (indicator under development) | QDS2 2012-13 | QDS2 2012-13 | Not set | Not set | Women (Top Management Posts) | 30.5 | 29.7 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | E Other | Not set | 0 | 9 | Not set | Project A [NME Programme for IT] (£million) | Not set | Not set | 5,636 | Not set | 5 Quality of life (long term conditions) (indicator under development) | QDS2 2012-13 | QDS2 2012-13 | Not set | Not set | Disabled | 3.1 | 3.5 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Financial Indicators | Not set | Not set | Q3 2011-12 | Q2 2011-12 | Not set | Project B [Health & Care Modernisation Transition Programme] (£million) | Not set | Not set | 1,483 | Not set | 6 Quality of life (social care) (unit of measure - see Measurement annex, current 2010-11 provisional, previous not available) | 18.7 | Not applicable | Not set | Attendance (AWDL) (current = at 31 Dec 2011, previous = at 30 Sept 2011) | Actual | 4.1 | 4.1 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Accuracy of Cash Forecasting ( +/- %) | Not set | Not set | 1.90 | 4.48 | Not set | Project C [London Programme for IT] (£million) | Not set | Not set | 634 | Not set | 7 Emergency admissions (avoidable) (rate/100,000 population, current 2009-10, previous 2008-09) | 1,538 | 1,447 | Not set | Not set | Standardised | 6.1 | 6.1 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Working Capital Forecast (% variance of Actual v Forecast) | Not set | Not set | QDS2 2012-13 | QDS2 2012-13 | Not set | Project D [Southern Programme for IT] (£million) | Not set | Not set | 598 | Not set | 8 Emergency readmissions as a percentage of all admissions (%, current 2009-10, previous 2008-09) | 11.4 | 11.1 | Not set | Department only; People Survey Metrics | Not set | 2011 survey | 2010 survey | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Net Book Value (% variance of Actual v Forecast) | Not set | Not set | QDS2 2012-13 | QDS2 2012-13 | Not set | Project E [NHS Network N3 Extension] (£million) | Not set | Not set | 383 | Not set | 9 Patient experience: primary care (survey commissioned for 2011-12) | QDS2 2012-13 | QDS2 2012-13 | Not set | Engagement Index (%) | Not set | 53 | 55 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | £m whole life cost of ALL major projects | Not set | Not set | 9,924 | Not set | 10 Patient experience: hospital care (average score out of 100, current 2010, previous 2009) | 75.7 | 75.6 | Not set | Theme scores (%) | Leadership and Managing Change | 34 | 34 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | 11 Patient satisfaction: adult social care (unit of measure - see Measurement annex, current 2010-11 provisional, previous not available) | 60.9 | Not applicable | Not set | Not set | My Work | 73 | 71 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Notes: (1) For more information on time periods, please refer to measurement annex; (2) Numbers may not sum to totals due to rounding; (3) For cells that are marked as 'not applicable' please refer to measurement annex for specific reasons; (4) For cells that are marked with a QDS number and a year (e.g. QDS4 2011-12) refers to the future QDS publication that the department will be able to provide the missing data. Please refer to measurement annex for specific reasons for this missing data; (5) Cells coloured 'white' indicate missing data cells; (6) Cells coloured "light grey" indicate where data does not conform to the technical definition requested, please refer to the measurement annex for specific reasons; (7) Further information on input and impact indicators visit: www.dh.gov.uk; (8) Further information on the Structural Reform Plan Actions visit: http://transparency.number10.gov.uk/transparency/srp; | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | 12 Safety incidents (serious) (indicator under development) | QDS2 2012-13 | QDS2 2012-13 | Not set | Not set | My Line Manager | 68 | 68 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | 13 Safety incidents reported (indicator under development) | QDS2 2012-13 | QDS2 2012-13 | Not set | Not set | Organisational Objectives & Purpose | 68 | 72 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Structural Reform Plan Actions | Q4 2011-12 | Q3 2011-12 | Not set | Contact details: Public enquires: Members of the public should contact the Customer Service Centre on 020 7210 4850 or 020 7210 5025 (for people with impaired hearing). Press enquiries: Members of the media should contact the News Desk on 020 7210 5221 (8am to 7pm). | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Total number of actions completed over the quarter | 3 | 4 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Total number of actions overdue at the end of the quarter | 2 | 0 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Number of overdue actions that are attributable to external factors | 0 | 0 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Total number of actions ongoing | 25 | 28 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Any interpretation of this management information must give careful consideration to the caveats noted in the measurement annex. Many of the measures are not yet directly comparable because they do not have common definitions, time periods, or data collection processes. | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Total number of actions in the business plan that have yet to start | 42 | 42 | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
| Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Total number of actions in the business plan that have yet to start | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set | Not set |
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