Transparency data
Civil Service People Survey: Civil Service benchmark scores 2009-2014 (csv)
Updated 21 October 2015
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| Measure | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 |
|---|---|---|---|---|---|---|
| Employee engagement index | 58% | 56% | 56% | 58% | 58% | 59% |
| My work theme score (B01-B05) | 75% | 71% | 71% | 73% | 74% | 75% |
| Organisational objectives and purpose theme score (B06-B08) | 81% | 81% | 81% | 82% | 82% | 83% |
| My manager theme score (B09-B18) | 64% | 64% | 64% | 66% | 67% | 67% |
| My team theme score (B19-B21) | 76% | 77% | 77% | 78% | 79% | 79% |
| Learning and development theme score (B22-B25) | 50% | 43% | 43% | 44% | 47% | 49% |
| Inclusion and fair treatment theme score (B26-B29) | 74% | 73% | 73% | 75% | 74% | 75% |
| Resources and workload theme score (B30-B36) | 72% | 73% | 73% | 74% | 74% | 74% |
| Pay and benefits theme score (B37-B39) | 37% | 37% | 31% | 30% | 29% | 28% |
| Leadership and managing change theme score (B40-B49) | 38% | 37% | 38% | 41% | 42% | 43% |
| B01. I am interested in my work (% strongly agree or agree) | 90% | 89% | 89% | 89% | 89% | 89% |
| B02. I am sufficiently challenged by my work (% strongly agree or agree) | 76% | 73% | 75% | 76% | 78% | 79% |
| B03. My work gives me a sense of personal accomplishment (% strongly agree or agree) | 74% | 72% | 72% | 73% | 75% | 76% |
| B04. I feel involved in the decisions that affect my work (% strongly agree or agree) | 56% | 49% | 49% | 53% | 54% | 56% |
| B05. I have a choice in deciding how I do my work (% strongly agree or agree) | 72% | 70% | 71% | 72% | 72% | 74% |
| B06. I have a clear understanding of [my organisation's] purpose (% strongly agree or agree) | 84% | 84% | 84% | 84% | 85% | 86% |
| B07. I have a clear understanding of [my organisation's] objectives (% strongly agree or agree) | 78% | 78% | 79% | 79% | 80% | 81% |
| B08. I understand how my work contributes to [my organisation's] objectives (% strongly agree or agree) | 82% | 80% | 81% | 82% | 83% | 83% |
| B09. My manager motivates me to be more effective in my job (% strongly agree or agree) | 61% | 62% | 63% | 66% | 65% | 68% |
| B10. My manager is considerate of my life outside work (% strongly agree or agree) | 77% | 78% | 79% | 81% | 80% | 81% |
| B11. My manager is open to my ideas (% strongly agree or agree) | 78% | 77% | 79% | 79% | 79% | 80% |
| B12. My manager helps me to understand how I contribute to [my organisation's] objectives (% strongly agree or agree) | 59% | 58% | 58% | 61% | 62% | 64% |
| B13. Overall, I have confidence in the decisions made by my manager (% strongly agree or agree) | 70% | 69% | 71% | 71% | 71% | 73% |
| B14. My manager recognises when I have done my job well (% strongly agree or agree) | 76% | 77% | 76% | 77% | 77% | 77% |
| B15. I receive regular feedback on my performance (% strongly agree or agree) | 60% | 60% | 60% | 63% | 64% | 65% |
| B16. The feedback I receive helps me to improve my performance (% strongly agree or agree) | 57% | 57% | 58% | 60% | 60% | 61% |
| B17. I think that my performance is evaluated fairly (% strongly agree or agree) | 63% | 62% | 62% | 62% | 63% | 63% |
| B18. Poor performance is dealt with effectively in my team (% strongly agree or agree) | 38% | 37% | 37% | 37% | 38% | 39% |
| B19. The people in my team can be relied upon to help when things get difficult in my job (% strongly agree or agree) | 83% | 83% | 82% | 83% | 84% | 84% |
| B20. The people in my team work together to find ways to improve the service we provide (% strongly agree or agree) | 79% | 78% | 78% | 79% | 80% | 80% |
| B21. The people in my team are encouraged to come up with new and better ways of doing things (% strongly agree or agree) | 68% | 70% | 69% | 71% | 73% | 74% |
| B22. I am able to access the right learning and development opportunities when I need to (% strongly agree or agree) | 63% | 55% | 54% | 58% | 61% | 62% |
| B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance (% strongly agree or agree) | 51% | 48% | 45% | 46% | 48% | 51% |
| B24. There are opportunities for me to develop my career in [my organisation] (% strongly agree or agree) | 39% | 28% | 31% | 35% | 38% | 42% |
| B25. Learning and development activities I have completed while working for [my organisation] are helping me to develop my career (% strongly agree or agree) | 44% | 41% | 40% | 40% | 42% | 43% |
| B26. I am treated fairly at work (% strongly agree or agree) | 79% | 78% | 78% | 78% | 78% | 79% |
| B27. I am treated with respect by the people I work with (% strongly agree or agree) | 85% | 84% | 84% | 84% | 84% | 84% |
| B28. I feel valued for the work I do (% strongly agree or agree) | 62% | 60% | 59% | 62% | 63% | 65% |
| B29. I think that [my organisation] respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) (% strongly agree or agree) | 71% | 71% | 70% | 71% | 72% | 74% |
| B30. In my job, I am clear what is expected of me (% strongly agree or agree) | 81% | 82% | 82% | 84% | 83% | 84% |
| B31. I get the information I need to do my job well (% strongly agree or agree) | 63% | 67% | 67% | 68% | 69% | 70% |
| B32. I have clear work objectives (% strongly agree or agree) | 72% | 74% | 74% | 75% | 75% | 76% |
| B33. I have the skills I need to do my job effectively (% strongly agree or agree) | 87% | 88% | 88% | 88% | 88% | 89% |
| B34. I have the tools I need to do my job effectively (% strongly agree or agree) | 72% | 72% | 70% | 72% | 71% | 72% |
| B35. I have an acceptable workload (% strongly agree or agree) | 60% | 62% | 61% | 60% | 60% | 59% |
| B36. I achieve a good balance between my work life and my private life (% strongly agree or agree) | 68% | 70% | 67% | 68% | 68% | 66% |
| B37. I feel that my pay adequately reflects my performance (% strongly agree or agree) | 36% | 38% | 32% | 31% | 29% | 29% |
| B38. I am satisfied with the total benefits package (% strongly agree or agree) | 44% | 39% | 34% | 33% | 32% | 32% |
| B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable (% strongly agree or agree) | 33% | 31% | 27% | 26% | 25% | 24% |
| B40. I feel that [my organisation] as a whole is managed well (% strongly agree or agree) | 40% | 41% | 40% | 43% | 43% | 45% |
| B41. [Senior managers] in [my organisation] are sufficiently visible (% strongly agree or agree) | 45% | 45% | 46% | 48% | 51% | 53% |
| B42. I believe the actions of [senior managers] are consistent with [my organisation's] values (% strongly agree or agree) | 39% | 39% | 39% | 42% | 43% | 47% |
| B43. I believe that [the board has] a clear vision for the future of [my organisation] (% strongly agree or agree) | 36% | 35% | 39% | 40% | 42% | 45% |
| B44. Overall, I have confidence in the decisions made by [my organisation's senior managers] (% strongly agree or agree) | 36% | 36% | 36% | 39% | 41% | 44% |
| B45. I feel that change is managed well in [my organisation] (% strongly agree or agree) | 27% | 27% | 27% | 29% | 29% | 31% |
| B46. When changes are made in [my organisation] they are usually for the better (% strongly agree or agree) | 25% | 23% | 23% | 25% | 27% | 30% |
| B47. [My organisation] keeps me informed about matters that affect me (% strongly agree or agree) | 56% | 54% | 55% | 56% | 58% | 58% |
| B48. I have the opportunity to contribute my views before decisions are made that affect me (% strongly agree or agree) | 34% | 32% | 36% | 36% | 36% | 36% |
| B49. I think it is safe to challenge the way things are done in [my organisation] (% strongly agree or agree) | 39% | 39% | 38% | 40% | 38% | 41% |
| B50. I am proud when I tell others I am part of [my organisation] (% strongly agree or agree) | 56% | 55% | 52% | 53% | 56% | 59% |
| B51. I would recommend [my organisation] as a great place to work (% strongly agree or agree) | 48% | 42% | 43% | 46% | 45% | 49% |
| B52. I feel a strong personal attachment to [my organisation] (% strongly agree or agree) | 45% | 46% | 46% | 44% | 46% | 48% |
| B53. [My organisation] inspires me to do the best in my job (% strongly agree or agree) | 40% | 39% | 38% | 41% | 43% | 45% |
| B54. [My organisation] motivates me to help it achieve its objectives (% strongly agree or agree) | 38% | 36% | 36% | 38% | 40% | 43% |
| B55. I believe that [senior managers] in [my organisation] will take action on the results from this survey (% strongly agree or agree) | 37% | 38% | 39% | 43% | 43% | 45% |
| B56. I believe that managers where I work will take action on the results from this survey (% strongly agree or agree) | 45% | 46% | 49% | 52% | 54% | 55% |
| B57. Where I work, I think effective action has been taken on the results of the last survey (% strongly agree or agree) | n/a | n/a | 29% | 32% | 33% | 35% |
| B58. I am trusted to carry out my job effectively (% strongly agree or agree) | n/a | n/a | n/a | 86% | 88% | 89% |
| B59. I believe I would be supported if I tried a new idea, even if it may not work (% strongly agree or agree) | n/a | n/a | n/a | 63% | 67% | 68% |
| B60. My performance is evaluated based on whether I get things done, rather than solely follow process (% strongly agree or agree) | n/a | n/a | n/a | 63% | 65% | 65% |
| B61. When I talk about my organisation I say "we" rather than "they" (% strongly agree or agree) | n/a | n/a | n/a | 69% | 67% | 68% |
| B62. I have some really good friendships at work (% strongly agree or agree) | n/a | n/a | n/a | 73% | 76% | 76% |
| D01. Are you aware of the Civil Service Code? (% yes) | 75% | 81% | 86% | 88% | 89% | 90% |
| D02. Are you aware of how to raise a concern under the Civil Service Code? (% yes) | 44% | 53% | 59% | 63% | 64% | 64% |
| D03. Are you confident that if you raise a concern under the Civil Service Code in [your organisation] it would be investigated properly? (% yes) | 58% | 62% | 64% | 67% | 67% | 69% |
| E01. During the past 12 months, have you personally experienced discrimination at work? (% yes) | 10% | 10% | 10% | 10% | 10% | 10% |
| E03. During the past 12 months, have you personally experienced bullying or harassment at work? (% yes) | 10% | 10% | 10% | 10% | 10% | 10% |
| W01. Overall, how satisfied are you with your life nowadays? (% rating 7-10) | n/a | n/a | n/a | 62% | 63% | 64% |
| W02. Overall, to what extent do you feel the things you do in your life are worthwhile? (% rating 7-10) | n/a | n/a | n/a | 68% | 69% | 70% |
| W03. Overall, how happy did you feel yesterday? (% rating 7-10) | n/a | n/a | n/a | 59% | 60% | 60% |
| W04. Overall, how anxious did you feel yesterday? (% rating 0-3) | n/a | n/a | n/a | 51% | 50% | 50% |
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